[{"country_short": "BEL", "city": null, "description": "PS BeLux Account Manager\n\nPS Belux Account Manager\n\nGeneral profile\n\n? Bachelor or Master degree in Economy, Electronics or IT\n? Minimum 10 years experience in a externally oriented commercial or sales role in an ICT, Telecom or Consulting market\n? Languages: NL, FR and UK. DE optional but not required\n\nSkills profile\n\n? Entry points at CxO level or IT Director level in medium and large sized corporations\n? Strong knowledge of IT Infrastructure and Network Infrastructure business\n? Experience in selling managed services, consulting frame agreements and telecom roll-out and modernisation projects\n? Ability to develop customer relationship with mid and long term relationships\n? Be the prime trustee of the customer?s ICT and Operations Management\n? Flexible in mobility (customers are located all over Belgium)\n? A hunter profile. Someone who loves prospecting and developing future business\n? At the same time, go for a few quick wins while learning our portfolio\n\n\n\nTechnology profile\n\n? Ability to propose solutions to customers based on Cisco, Siemens, HP, Microsoft, IBM and Citrix\n? Know the telecom market in terms of large operators\n? Understand the infrastructure integration business, all the way to the cables and connections\n? Experience in selling larger staffing and consulting contracts\n? Experience in placing consultants with a technical speciality in Microsoft, IBM, Citrix, Cisco, Siemens, Avaya, HP\n? Experience in placing consultants with a methodical speciality in Prince2 Project Management, PMI, MSP, Six Sigma or any relevant technological methodology in design or architecture\n? Be able to sell telecom maintenance projects based on environments in Cisco, Tandberg, Polycom\n\n? You will carry the official title of Business Specialist, and will work at Account Manager level. A senior sales position in BT.", "date_new": "2011-12-08 22:11:01", "url": "http://bt.jobs/xml/25261886/job", "country": "Belgium", "company": "BT", "title": "PS BeLux Account Manager", "reqid": null, "state": null, "state_short": null, "location": "Virtual, BEL", "uid": 25261886}, {"country_short": "BEL", "city": null, "description": "Quality/Service Excellence\n\nQuality/ Service Excellence\n\nPurpose of Role:\n\nUnderstand the key drivers of customer satisfaction and research findings to deliver service excellence on an ongoing basis in a Service Desk environment.\nFront line, technically-aware customer service agents who demonstrate excellent customer care skills such that customers that they call/call them are left ?delighted? with the experience.\nGood knowledge of 3 languages (Dutch-French-English) is needed for this Belgium based role.\n\n\nKey Responsibilities:\n\n? Works on the customer service helpdesk and answer and pro-actively make calls to resolve customer issues.\n? Manage supplier activities (e.g. really driving/escalating 3rd party agents to dispatch and repair faults to meet our service level agreements).\n? Establish, lead and take part in work packages projects and programmes as part of Customer Dissatisfaction/New Wave projects/Improvement initiatives.\n? Review current service levels.\n? May be accountable for Customer Service key metrics in order to control quality and productivity targets in CS.\n? Monitor, analyse and report performance against defined targets in scorecard criteria, co-ordinate customer service satisfaction surveys for CS.\n\nBusiness Impact:\n? High impact on customer satisfaction and retention.\n\nAuthority/Decision Making:\n? Refers non-standard/ or highly technical queries/decisions upwards.\n\nSkills/Experience:\n? Customer service background/ability to identify and track measures required.", "date_new": "2011-12-08 22:11:00", "url": "http://bt.jobs/xml/25261885/job", "country": "Belgium", "company": "BT", "title": "Quality/Service Excellence", "reqid": null, "state": null, "state_short": null, "location": "Virtual, BEL", "uid": 25261885}, {"country_short": "BEL", "city": null, "description": "Junior Voice Engineer\n\nJunior Voice Engineer\n\nPurpose Of Role:\n\nThe role holder is responsible for the deployment and support of IT infrastructure, systems and application software, Database management, network services and data security to both internal and external customers. He/she provides complex technical support, resolving escalated technical support issues including proposals to ensure systems availability to the customer. The role includes problem diagnosis and resolution, and activities will comprise requirements analysis, testing, integrating and managing components and models. The role holder has an appreciation of and/or participates in the design of systems architecture and network systems, and may be responsible for generating new opportunities and maintaining the client relationship and satisfaction.\n\n\nKey Responsibilities:\n\n? Under supervision to evaluate, co-ordinate, test and install software/hardware provided by suppliers with appropriate controls and standards e.g. Call Manager ? IP Telephony ? Peterconnect ? UCCX Contact Center; Lync\n? Under supervision to test & install software maintenance upgrades provided by suppliers.\n? To provide problem diagnosis and resolution liaising with technical manager, peers, suppliers and customer/developer groups where appropriate; could be asked to provide full 24-hour on call emergency support.\n? To ensure operational procedures are in place, maintained and followed as approved by technical team leader.\n? To support recovery activities following failure including disaster recovery.\n? To provide limited advice & guidance to other groups on technical and operational issues.\n? To provide resource and expertise to support product evaluations with other groups/customers.\n? To ensure all appropriate documentation is provided and maintained to the ISO9001 standard.\n? To provide support to external customer as Service Desk and First Line engineer.\n\n\nAuthority/Decision Making:\n\n? Systems/Application level authority and access ? would refer to management where appropriate.\n? May be involved in helping restore critical BT business functionality.\n\n\nQualifications:\n\n? New graduate entry.\n? A suitable formal training path to certification standard, where appropriate, will need to be completed\ncompleted e.g. Cisco Certified Network Associate Voice (CCNA voice); Cisco Certified Voice Professional (CCVP)\n\n\nSkills/Experience:\n\n? Developed skills in basic theories, practices and procedures in one skill area through formal training, and able to apply basic knowledge/skills to own work area.\n? Able to respond to standard manager requests and understand the relationships between work processes and the business, although horizons will probably be limited to own team.\n? Can use existing, clearly defined procedures to solve routine problems and organise own time to deliver against tasks set by others within a short-term horizon.\n? Can ask questions and check for understanding.\n? Can provide explanations clearly and precisely.\n? Can work co-operatively with others to achieve team goals, and can build stable and useful working relationships.\n? Awareness of costs related to own work area.\n? Good communication skills", "date_new": "2011-10-31 18:28:54", "url": "http://bt.jobs/xml/24500678/job", "country": "Belgium", "company": "BT", "title": "Junior Voice Engineer", "reqid": null, "state": null, "state_short": null, "location": "Virtual, BEL", "uid": 24500678}, {"country_short": "BEL", "city": null, "description": "Service Delivery Order Entry\n\nService Delivery Order Entry\n\n\nPurpose Of Role:\n\nReceives and processes orders from Sales, Audit and Order entry. May manage customer orders (track) through to full implementation, escalating where necessary to achieve Customer Commitment Date.\n\nKey Responsibilities:\n\n? Schedules work in advance to meet Global/Professional Services and customer due dates.\n? Highlights process failures to Customer Service Manager.\n? Update systems to record order-tracking actions.\n? Responsible for order processing and billing and communicating details with customers and the Account Managers.\n? May do proactive jeopardy management.\n? Ensure that all orders are closed after installation. Provide process improvement input wherever possible.\n\nBusiness Impact:\n\n? Primarily short-term and functional in scope ? although can impact upon large sales order value billing timing.\n\nAuthority/Decision Making:\n\n? Typically refers issues/decisions upwards where non-standard.\n\nSkills/Experience:\n\n? Order entry/accuracy ability/experience", "date_new": "2011-10-21 01:14:42", "url": "http://bt.jobs/xml/24341128/job", "country": "Belgium", "company": "BT", "title": "Service Delivery Order Entry", "reqid": null, "state": null, "state_short": null, "location": "Virtual, BEL", "uid": 24341128}, {"country_short": "BEL", "city": null, "description": "PS Product Manager\n\nProduct Manager\n\nFunction:\n\n\nThe portfolio manager will be in a pro active specialist role, translating customer and market requirements in BT solutions with sales arguments and USPs. The PS portfolio manager represents both service wraps around global standard capabilities as the local developed capabilities and is responsible for the product life cycle management for a set of product wraps or product combinations. This includes P&L responsibility, positioning and launching the range of PS ?soft wraps? around the GS products in the Benelux:\n\n- UCC, ITS, Mobility, Security (Our advanced technologies and value add service portfolio)\n- Network, voice (Our core infrastructure and service portfolio)\n\nThe PS portfolio manager is intermediary between sales, technical consultants, global products, operations and the PS organisation. The portfolio manager acts as the ?owner? of the appointed portfolio and as such provides sales support, prepares presentations for sales management and sales, executes product demonstrations and interfaces with other internal groups.\nApplies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Exercises independent judgment within generally defined policies and practices to identify and select a solution. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.\n\n\n\nThe main purpose of the role is to:\n\n? Develop and launch products - Solutions (in close cooperation with technical specialists and global product lines) for the Benelux market;\n? Actively manage the portfolio on profitability and competitiveness from launch to withdrawal (product life cycle management);\n? Challenge the global product line on the global portfolio;\n? Secure end-to-end delivery of the products with the internal and external suppliers;\n? Set up a competitive pricing strategy around PS services to be successful in the BT selected markets and meet the BT Global Services goals on margin and revenue.\n? Develop a product roadmap (based on market insight) with accompanying business cases and manage the roadmap on time and budget\n? Be the trusted advisor for the sales force enabling them to identify and close business with a competitive portfolio and strategy\n? To be responsible for strategic alignment, planning, budgeting and investment, supplier relationships and cost control, quality of service, development of SoRs, management of development and launch plans, customer satisfaction, supporting and driving the sales channels and marketing, product information, working with operations and service delivery on feature enhancement, and cost reduction, working with sales on specials/bids, legal and regulatory obligations, supporting and influencing Industry Forums and User Groups, interaction with customers, complaints handling and the management of relevant complex projects\n\n\nQualifications Specialist Skills and Experience :\n\n? Strong understanding of IT, IT Infrastructure, hosting and managed application services.\n? Familiarity with ITIL, outsourcing/outtasking, Managed IT infrastructure and IT services (Microsoft, Storage, SBC and internet security solutions).\n? Regional in-country market knowledge and experience\n? Presales or product management experience (e.g. P&L calculations, proposal writing) in at least two of our portfolio area?s; UCC, Security, ITS, Mobility, Network, Voice\n? Presentation skills\n? ITIL & service management knowledge\n? PRINCE2 certification/knowledge is an asset\n? Experience in working in complex organisational environment\n\nGeneral Skills and Experience :\n\n? Outstanding communicator, both written and oral, excellent presenter\n? Ability to translate requirements from sales (customers) and market developments into competitive solutions\n? Trusted advisor for sales and other key stake holders in product lines\n? An international multicultural approach, ability to manage and work in virtual teams\n? Well organised and efficient, able to report accurately and meet deadlines\n? >5 years experience in consultant or product management roles, proven track record.", "date_new": "2011-09-14 21:22:01", "url": "http://bt.jobs/xml/23622701/job", "country": "Belgium", "company": "BT", "title": "PS Product Manager", "reqid": null, "state": null, "state_short": null, "location": "Virtual, BEL", "uid": 23622701}, {"country_short": "BEL", "city": null, "description": "Junior Network Engineer\n\nJunior Network Engineer\n\nFunction:\n\nThe ICT Junior Engineer will install, support and maintain new hardware and software infrastructure. Typically, work activities include:\n\n? Planning and implementing future IT developments and undertaking project work;\n? Monitoring network usage;\n? Managing email, anti-spam and virus protection;\n? Setting up user accounts, permissions and passwords;\n? Ensuring the most cost-effective and efficient use of servers;\n? Suggesting and providing IT solutions to business and management problems;\n? Ensuring that all IT equipment complies with industry standards;\n? Analysing and resolving faults, ranging from a major system crash to a forgotten password;\n? Undertaking routine preventative measures and implementing, maintaining and monitoring network security, particularly if the network connects to the internet;\n? Providing training and technical support for users with varying levels of IT knowledge and competence;\n? Working closely with other departments/organisations and collaborating with other IT staff;\n\nThe successful candidate is a team player with the capability of working cross-functionally with other program teams.\n\nYour profile:\n\n? Bachelor or Master degree in information technology/computer science or similar by experience\n? CCNA certified or similar by experience is a definite plus\n? Theoretical knowledge of LAN, WAN is preferred\n? Knowledge of QoS, VoIP and WLAN is a plus\n? Willing to work with a flexible work schedule\n? Ability to work effectively under tight circumstances\n? Capable to work in team as well as independently\n? Good knowledge of English is required, Dutch and/or French is a plus\n? Recent graduates are welcome", "date_new": "2011-09-12 18:30:51", "url": "http://bt.jobs/xml/23554769/job", "country": "Belgium", "company": "BT", "title": "Junior Network Engineer", "reqid": null, "state": null, "state_short": null, "location": "Virtual, BEL", "uid": 23554769}, {"country_short": "BEL", "city": null, "description": "Junior System Engineer\n\nJunior System Engineer\n\nFunction:\n\nTechnology engineer with general infrastructure experience (i.e. data centres consolidations, SAN/NAS, server virtualisation, knowledge on OS ? Applications i.e. SharePoint).\n\nThe Systems Engineer will provide technical direction and participate in Systems Engineering and solution deployment activities.\n\n? Perform system engineering analysis, design, installation and deployment\n? Install, configure and test server software\n? Testing end-user device functionality and interoperability\n? Work closely with network administrators, DBA, developers and application groups, specifically concerning end-user device performance\n? Provide detailed documentation of systems and desktop application configuration\n? Provide training to support staff on server and desktop maintenance and troubleshooting\n? Troubleshoot and resolve issues in a complex system settings\n? Continuously improve system engineering processes, productivities, and documentation\n? Create internal and customer-oriented documentation\n? Other duties as required by business conditions or as assigned\n\nProfile:\n\n? Bachelor or Master degree in information technology/computer science or similar by experience\n? Certifications or similar by experience is a definite plus\n? Can-do attitude\n? Self-motivated and quick-learner\n? Willing to work with a flexible work schedule\n? Ability to work effectively under tight circumstances\n? Capable to work in team as well as independently\n? Ability to anticipate problems and develop effective solutions\n? Good knowledge of English is required, Dutch and/or French is a plus\n? Recent graduates are welcome", "date_new": "2011-09-12 18:30:51", "url": "http://bt.jobs/xml/23554770/job", "country": "Belgium", "company": "BT", "title": "Junior System Engineer", "reqid": null, "state": null, "state_short": null, "location": "Virtual, BEL", "uid": 23554770}, {"country_short": "BEL", "city": null, "description": "Information Security Consultant\n\nInformation Security Consultant\n\nFunction\n\nBT Professional Services is hiring Information Security Consultants to expand its consultancy capabilities. As an Information Security Consultant, you are responsible for reviewing, monitoring, and evaluating the security of systems, networks, applications and procedures to protect customers? information.\nThe Information Security Consultant identifies potential threats and responds to reported security violations in a customer ICT environment. He/she determines causes of security violations and recommends corrective action to ensure data security.\nYou will support /develop the IT Security policy, strategy and security procedures for the customers, meaning procedures that support the business aims and takes into account legal, regulatory, Human Rights and policy constraints.\nThe ideal candidate researches and recommends changes to the customer?s business procedures and systems to enhance information systems security. He/she assists in communicating security procedures to users, and works with other areas of the organisation to identify potential areas of risk.\n\nProfile\n\n? Master?s degree in Information Technology/Computer Science/Information Security or equivalent experience\n? Good knowledge of the ISO/IEC 2700x security standards family is required, knowledge of ITIL is a plus\n? Experience in risk management and risk assessment is a must\n? Ability to work with different technological solutions while remaining technology agnostic is required\n? CISSP, CISA, CISM, ISO27001 Lead Auditor/Implementer certifications are a plus\n? Ability to work effectively under tight circumstances\n? Capable to work in team as well as independently\n? Good knowledge of English is required\n? At least 3 years of experience as a Security\nConsultant or as a Security Officer will be required", "date_new": "2011-08-23 19:40:18", "url": "http://bt.jobs/xml/23199700/job", "country": "Belgium", "company": "BT", "title": "Information Security Consultant", "reqid": null, "state": null, "state_short": null, "location": "Virtual, BEL", "uid": 23199700}, {"country_short": "BEL", "city": null, "description": "Network Security Specialist\n\nNetwork Security Specialist\n\nFunction\n\nBT Professional Services is hiring Network Security Specialists to expand its delivery capabilities. As a member of this team, your job will be to design and implement various network security solutions and to integrate them into larger designs including LAN, WLAN, WAN, VoIP, etc. During these processes you will be working with different types and brands of equipment such as Check Point, Blue Coat, Juniper, Cisco, Fortinet, etc.\nThe Network Security Specialist is responsible for the deployment and configuration of security devices within customers? premises in the Benelux. In this job, you will work with various technologies and devices and you will be able to acquire a broader experience and knowledge of the different products and solutions.\nThe successful candidate is a team player with the capability of working cross-functionally with other teams.\n\nProfile\n\n? Bachelor or Master?s degree in Information Technology/Computer Science/Information Security or equivalent experience\n? At least one entry-level network security product certification is required, higher levels or more products are a plus\n? Theoretical knowledge and practical experience on network security solutions are a must.\n? Knowledge of network technologies and engineering is a plus\n? Willing to work with a flexible work schedule\n? Ability to work effectively under tight circumstances\n? Capable to work in team as well as independently\n? Good knowledge of English is required\n? At least 1 year of experience as a Network Security Engineer will be required", "date_new": "2011-08-23 19:40:18", "url": "http://bt.jobs/xml/23199699/job", "country": "Belgium", "company": "BT", "title": "Network Security Specialist", "reqid": null, "state": null, "state_short": null, "location": "Virtual, BEL", "uid": 23199699}, {"country_short": "BEL", "city": null, "description": "Program Manager\n\nProgram Manager\n\nResponsibilities\n\nTranslate client business strategy into an integrated work break down structure from which related portfolio of projects are created. He or she may be pioneering work that will involve creating ?islands of benefit?.\nIndividual would manage line, resource and project standards issues for team. Direct line management, professional standards responsibility could be discharged through the senior project or program person in each contract. Risk?responsible for ensuring all team discharge risk responsibilities on line with agreed professional standards.\n\nComplexity / Ambiguity\n\n?Demonstrable experience and capability?s to define medium/high complex undefined solutions which will deliver positive business impact\n?Ability to manage high levels of ambiguity when dealing with emerging business strategy\n?New suppliers likely to be selected and managed\n?Client ship proven ability to build and maintain long term stakeholder support\n?Defining and agreeing client business objectives\n?Ability to build relationships/ (speak language of ) at Board Level Including presenting and writing reports\n?Leadership extensive diverse team leadership seeks guidance from Program Director\n?Mentoring of PMs\n\nQualifications required\n\n?Prince2 - Foundation Accreditation\n?ITIL - Foundation Accreditation\n?MSP ? Accreditation in Program Methodology would be beneficial\n?AIM ? Accreditation in Change Management would be beneficial\n\u2003\nEssential skills required\n\n?Strong experience of managing strategic change\n?Strong knowledge and or experience of business operation business strategy, financial and operational strategic analysis\n\nLanguage skills\n\n?Dutch, French and English mandatory\n\nRelevant Experience\n\n?At least 5 years of relevant Program management experience in ICT\n?Excellent communicator\n?Financial skills\n?Analytical and strategic\n?Business oriented and consultancy skills", "date_new": "2011-08-18 14:40:00", "url": "http://bt.jobs/xml/23099531/job", "country": "Belgium", "company": "BT", "title": "Program Manager", "reqid": null, "state": null, "state_short": null, "location": "Virtual, BEL", "uid": 23099531}]