BT German speaking Delivery Manager in Budapest, Hungary

The Specifics:

The Team: CIO Client Services

Contract Type: Permanent

Work Schedule: Normal working hours

Home office opportunity: Yes, depending on further agreement

What you'll be doing:

As German speaking Delivery Manager, you will be in charge of:

  • Take accountability for the successful end-to-end delivery of our customer deliveries for the assigned regions and accounts

  • Ensure all customer agreed dates are met, highlighted and managed

  • Manage any customer escalations and expedites

  • Identify jeopardies that may affect the delivery timescale

  • Ensure customer is informed and reporting is on time containing relevant detail

  • Complete and provide Root Cause Analysis

  • Identify & validate order types, operational client & commercial client and distribute to the appropriate Service Delivery team

  • Set up and drive customer calls

We'll also need to see these on your CV:

Soft skills:

  • Ability to meet the customers’ needs in line with the business requirements

  • Focusing on the objectives and the required outcomes of the processes during delivering a service

  • Working with a cooperative and positive attitude in a group settings to achieve common goals

  • The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience

  • Ability to comprehend and to systematically organize the various aspects of a problem or situation

  • Taking the responsibility and takes care of the consequences of making a decision

  • Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation

Professional skills:

  • Basic IT knowledge

  • Minimal financial / commercial awareness and interest is an advantage

  • Confident approach tasks and responsibilities

Language skills:

  • English on a fluent level

  • German on a conversational level

Find out more about the most attractive service centre of Hungary

Our efforts to become a really good place to work have been honored with the following awards:

  • Most attractive employer, SSC sector (2017)

  • Family-friendly Company (2012, 2014, 2016)

  • Best University-Business cooperation of the year in CEE (2017)

  • Best SSC in CEE region (2016)

  • Best Shared Service of Excellence in Hungary (2015)

  • Diversity Ambassador Employer (2015)

Create and submit your application by clicking the Apply Online button below, or find a better match from our live vacancies for you!

Job: Customer Service and Contact Centres

Title: German speaking Delivery Manager

Location: Hungary-Budapest-Budapest

Requisition ID: 74971