BT Voice Network Engineer- Level 3 in Budapest, Hungary

The Specifics:

The Team: Global NOC

Contract Type: Permanent

Work Schedule: Normal working hours

Home office opportunity: Yes, depending on further agreement

What you'll be doing:

As Avaya L3 Voice Engineer, you will be in charge of:

  • Providing in-depth technical support of Avaya Products for a dedicated global client

  • Leading and providing technical support for voice 2nd line team on incidents, questions, changes…etc

  • Technical review of planned changes and maintenance activities

  • Involvement in site migrations and new technology implementations (Avaya PodFx, VMWare)

We'll also need to see these on your CV:

Soft skills:

  • Ability to meet the customers’ needs in line with the business requirements is a must

  • Focusing on the objectives and the required outcomes of the processes during delivering a service is a must

  • Working with a cooperative and positive attitude in a group settings to achieve common goals is a must

  • The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience is a must

  • Ability to comprehend and to systematically organize the various aspects of a problem or situation is a must

  • Taking the responsibility and takes care of the consequences of making a decision is a must

  • Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation is a must

Professional skills:

  • In depth understanding of Avaya products and technologies (AVAYA, CM, CMS, SMGR, SM, System Platform, Media Gateway, AES, IVR, SBC, One-X, ACD, Modular Messaging) is a must

  • Ability to attend international conference calls to discuss complex technical issues is an advantage

  • Multi-layered troubleshooting skills and experience is a must

  • ACIS, ACSS certification or equivalent knowledge is an advantage

Language skills:

  • English on a fluent level is a must

  • French on a fluent level is an advantage

  • German on a fluent level is an advantage

  • Italian on a fluent level is an advantage

  • Spanish on a fluent level is an advantage

  • any European language on a fluent level is an advantage

Find out more about the most attractive service centre of Hungary

Our efforts to become a really good place to work have been honored with the following awards:

  • Most attractive employer, SSC sector (2017)

  • Family-friendly Company (2012, 2014, 2016)

  • Best University-Business cooperation of the year in CEE (2017)

  • Best SSC in CEE region (2016)

  • Best Shared Service of Excellence in Hungary (2015)

  • Diversity Ambassador Employer (2015)

Create and submit your application by clicking the Apply Online button below, or find a better match from our live vacancies for you!

Job: IT, Systems and Security

Title: Voice Network Engineer- Level 3

Location: Hungary-Budapest

Requisition ID: 69904