BT Problem Manager in Debrecen, Hungary
The Team: Problem management team within the Service Assurance
Contract Type: Permanent
Work Schedule: Normal working hours
Home office opportunity: Yes, depending on further agreement
What you'll be doing:
As Problem Manager, you will be in charge of:
Ensuring and monitor that appropriate action is taken to anticipate, investigate and resolve problems in systems and services
Maintaining problem and task records to ensure that such problems are fully documented within the relevant reporting system(s).
Coordinating with the internal Subject Matter Expert (SME) teams to guarantee assigned resources to work on Problems
Making and driving root cause investigations, problem investigations, Managing RCA between technical teams
Follow up with appropriate SMEs to complete both corrective and improvement actions defined during RCA.
Review problems in conjunction with service level agreements to identify any issues and their impacts; specifies any required changes.
Analysing and reporting of incident trend data to identify and eliminate root causes proactively
Doing regularly reporting tasks according to the expectations.
We'll also need to see these on your CV:
Ability to meet the customers’ needs in line with the business requirements is a must
Focusing on the objectives and the required outcomes of the processes during delivering a service is a must
Working with a cooperative and positive attitude in a group settings to achieve common goals is a must
The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience is a must
Ability to comprehend and to systematically organize the various aspects of a problem or situation is a must
Taking the responsibility and takes care of the consequences of making a decision is a must
Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation is a must
Minimum bachelor degree is a must
Problem Management or Incident Management experience is a must
Fluency in English both written and spoken is a must
ITIL V3 Foundation or equal intermediate experience is a must
Understanding of network, voice IT products is an advantage
- English on a fluent level is a must
Find out more about the most attractive service centre of Hungary
Our efforts to become a really good place to work have been honored with the following awards:
Most attractive employer, SSC sector (2017)
Family-friendly Company (2012, 2014, 2016)
Best University-Business cooperation of the year in CEE (2017)
Best SSC in CEE region (2016)
Best Shared Service of Excellence in Hungary (2015)
Diversity Ambassador Employer (2015)
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Job: IT, Systems and Security
Title: Problem Manager
Requisition ID: 72769