British Telecom Jobshttp://bt.jobs2012-05-23 16:12:25.229931USANone.Net Developer Location: South East Salary: £30k - £35k # of openings: 1 Description Job Description Job Title: .NET Developer Job Role: Developer Reports to and their Job Role Development Lead Location Hemel Hempstead Key Purpose of the Role The role holder is responsible for developing applications for Online, Phonebook and Voice streams of BT Directories. The individual should also provide consultancy, design, development, integration and support professional services at a technical level and is also responsible for the provision of technology & IT advice and services to clients. The individual would be responsible for delivering projects in line with BT Directories processes and policies Key Responsibilities and Job Standards Would normally lead on a specific deliverable of a small/medium scale project or implement smaller less complex projects to achieve required business benefits and manage to budget, timescales and quality. * Design and develop solutions for BT Directories Phonebook/Online projects on the work stack * To personally participate in and contribute to BT wide professional community activities where applicable e.g. knowledge sharing, best practice within BT and external industry. * To use the relevant BT wide professional community framework to raise their skills and those of their team to the recommended PC standards. * To ensure operational procedures are in place, maintained and followed as appropriate. * To contribute to the development and implementation of policies and procedures. * To input to cost/timescale solutions/options and manage expectations as appropriate with customer or Business Unit/LoB teams and may have responsibility for setting up work packages * To act as a key contributor and provide expert advice to other groups on technical and operational issues. * Assists transformation strategy for a technology discipline in own area of expertise. Relevant technical skills * Proactive up-skilling * The essential technical skills required for this role are C#, .NET, PL/SQL, Oracle and UNIX. The detailed technical skills required for aspects of the job are as follows. * .NET Framework 3.5, Visual Studio .NET 2010, ASP.NET, C# * Knowledge of Design Patterns and Object Oriented Development * Webforms, Winforms, Webservices, SOA * MVC, MVP, WCF, WPF , TDD, BDD * Unix/Solaris Shell Scripting (Korn, Bourne or Bash) with optional Perl * Ajax, Javascript, JQUERY, XML, HTML, CSS * Oracle products and components:- (preferable) * Versions 10g * Basic DBA activities and utilities * Spatial component * SQL – DML, DCL & DDL * PL/SQL for application packages, functions, procedures and triggers * Oracle Application Server 9.0.2 & 10.1.2 admin and development/deployment * Could be responsible for direct line managing and developing of Analysts, but more likely to indirectly manage people to deliver specific tasks or projects. * Business interaction and requirement gathering * Providing analytical and innovative input to projects/operational support tasks as well as support negotiations. * May involve liaising with internal, external and third party suppliers. * Maintain integrity of BTD Phonebook/online systems Lead on technical design and assist on implementation during delivery phase * Provide technical support for ASG during implementations of projects if required. * Ensure Change requests are in place with detailed implementation plan and back-up plans. Maintain integrity of BTD systems * Provide third line production support to the application support group (ASG) liaising with the testers, solution architects and database administrator in investigating and resolving issues. * Regular discussions and meetings with PM’s, QA and operational departments about the functionality of the BTD systems from both a user perspective as well as an IT perspective and contribute to the evolution of the IT Team. * Communicate with our external software providers to ensure BTD fully understands the software we are delivered from both a functional and technical perspective and act as a point of reference for any queries about our systems.2012-05-22 12:49:20United StatesBTNoneNoneNoneVirtual, USA28860748http://bt.jobs/xml/28860748/jobUSANoneFinancial Reporting Analyst Location: Sheffield Salary: Competitive # of openings: 1 Description Role Title: Financial Reporting Analyst Department: Shared Services Reference: Financial Reporting Analyst Here at Plusnet, we’re very proud of our award winning products and services and our high level of customer support. We recognise that our people are critical to the success of our business so that’s why if you work with us we’ll give you a competitive salary, a generous bonus structure and a free lunch. So if you want to be part of a fast growing business that puts its people at the heart of what it does, please apply today. The role holder will be responsible for the production and analysis of weekly, monthly and annual reporting of credits, discounts and refunds applied to customer accounts. They will be responsible for analysing the data presenting and offering suggestions to help reduce revenue erosion through advisor behaviour and business processes.Key Responsibilities: Take responsibility for weekly reporting on discounts, refunds and credits which are applied to customer accounts. Use of reporting to ensure the credits, discounts and refunds policy is adhered to across the business including CSC and development. The ability to translate business requirements and produce detailed data for future use. The ability to spot movements in data, flag it and correctly determine the reasons. Be passionate about improving business processes that currently drive high levels of discounts, refunds & credits though detailed analysis of reporting. Look to improve current reporting. Present findings to line manager and other senior management. Updating the credits, discount and refunds policy for new products and services delivered by the business. To identify drivers behind behaviours or processes that lead to credits discounts and refunds being applied and reduce the amount applied. No direct people management accountability, however, will need good people skills in dealing with other team leaders and managers across the business. Builds and maintains a reputation and relationships with external and internal suppliers (where appropriate) ensuring that delivery is fit for purpose. Improving customer satisfaction by highlighting areas which lead to customer complaints thus needing credits, discounts and refunds to be applied. No specific role, however, legal and regulatory aspects to be considered. Must be comfortable in analysing and interpreting large volumes of data and to be able to make good business decisions that drive an overall reduction in revenue erosion. Confident in speaking to senior management to drive improved behaviours and processes.Key Skills: Excellent MS excel and office skills an advantage. MS SSRS, SSIS, SSAS usage and deployment. Experience with handling large volumes of data and data analysis. Good communication and negotiating skills. Good interpersonal skills and able to work across all levels of the business from advisor level to Leadership team level. Good analytical and planning skills. Confident and proactive. A drive for continuous improvement. The ability to work to tight deadlines and work under pressure to meet these. Team player able to work as part of a small team and on own initiative.2012-05-22 12:49:19United StatesBTNoneNoneNoneVirtual, USA28860747http://bt.jobs/xml/28860747/jobUSANoneCollections Agent Location: Sheffield Salary: £14,000 + bonus + excellent company benefits # of openings: 1 Description Role Title: Collections Agent Department: Credit Resource Management Team Reference: Collections Agent “Make something right and folk will want to stay”. It’s what we believe at Plusnet and why we focus so hard on delivering on our promises to customers and staff. Our customer resource management team are essential to the continued success of Plusnet which is why we make sure they get a free lunch, free broadband and phone packages, pension and achievable bonus incentives. We invest a lot of time in personal development plans which enable our staff to deliver the top level support to our customers that Plusnet is famous for, 24/7, 365 from right here in Yorkshire. They do a great job too which is why Plusnet has earned “recommended provider awards from Which magazine for our products and services. Due to recent promotions, internal secondments and company expansion, we are currently looking to recruit a collections agent who will be responsible for: Inbound and outbound calls to customers who may be experiencing difficulty with their accounts. Support customers by negotiating realistic repayment plans. Replying to billing enquiries via the Plusnet ticketing system. Working to customer service targets. Ensuring that the Plusnet workplace remains fun, relaxed and friendly! Applicants must have: Previous collections experience. Experience of meeting tough customer service targets. Excellent communication skills and rapport building skills. A caring customer focussed attitude. The flexibility to work weekends.2012-05-22 12:49:15United StatesBTNoneNoneNoneVirtual, USA28860743http://bt.jobs/xml/28860743/jobUSANoneCommunications/PR Executive Location: Sheffield Salary: Competitive # of openings: 1 Description Here at Plusnet, we’re very proud of our award winning products and services and our high level of customer support. We recognise that our people are critical to the success of our business so that’s why if you work with us we’ll give you a competitive salary, a generous bonus structure and a free lunch. So if you want to be part of a fast growing business that puts its people at the heart of what it does, please apply today.Communications/PR Executive An exciting opportunity has arisen for a PR / Communications Executive to work in our PR department. Reporting into the Head of PR, the Communications Executive will work across a variety of functions including: CSR; External Communications; Internal Communications; Issues & Crisis Management. The role is responsible for supporting Plusnet’s proactive and reactive corporate communications activity and driving the communications agenda for the business. At times, this role will also give opportunity for project autonomy whereby the Comms Exec will be left to work closely with Plusnet’s PR agency, BT’s Consumer PR team and BT Group communications newsroom, to deliver results. On occasion, their work will have direct contact with the company’s executives. The role requires the candidate to establish and maintain relationships with both internal and external stakeholders. Diplomacy and close attention to detail will be imperative. Key Responsibilities are as follows: Develop and maintain corporate materials for Plusnet ie, generic materials, presentations, facts and stats, key messages, Q&As. Produce briefing materials for Plusnet as required for stakeholder meetings and media interviews Manage and deliver key communication projects to support the Plusnet Brand, Plusnet products, Internal Communications and CSR campaigns. Liaise daily with consumer, technology, personal finance media and deal with high-profile customer complaints. Possess a strong news sense to work closely with Plusnet’s PR agency to bring creative ideas to the table to support the brand PR campaign. Take ownership of a variety of communication campaigns on both a local and national scale. This will involve immersing yourself in technical jargon and working with colleagues across the Plusnet business to achieve success. Working closely with the Plusnet marketing, propositions and digital care teams to create and maintain a communications strategy for Plusnet and be responsible for updating and owning actions and supporting business activity. Develop and maintain measurement and tracking processes which evaluates comms strategy, defines objectives and tracks lessons learnt to implement and revise each quarter. Writes weekly and monthly report for Plusnet leadership team/company. Supports internal communications strategy for Plusnet. Supports Plusnet’s CSR strategy and community relations work in the Yorkshire area. Manage spokespeople matrix and training. Works closely with BTR’s communications team on issues and launch timings. Manage and update the relevant external website with communications activity. To develop effective relationships with all key stakeholders in Plusnet and across BT, such as the Retail Communications teams, Group newsroom, CSR, brand etc. Maintain wide network internally and externally across the business, providing communications consultancy to colleagues. Gravitas and ability to remain calm, measured but decisive in a crisis. Key Skills: Must have evidence of a strong track record of success of working in a PR field. Experience of developing integrated social media programmes. Highly developed interpersonal and influencing skills to create effective relations at all levels within the organisation and experience of forming and leading virtual teams. Gravitas in dealing with difficult situations, people and issues. Calm and measured response to crisis coupled with ability to make quick decisions. Enthusiastic, proactive, flexible approach with strong, creative flair for developing communication solutions and problem solving. Desire to continuously learn and develop with a strong ambition to ‘make a difference’. Excellent copywriting and oral skills. This individual will be highly collaborative in nature and engender a collaborative spirit. Will share responsibility for creating an energised, results-oriented ethos in the team and contribute enthusiastically to team activity. Will be committed to attending team meetings and functions (and sometimes take responsibility for organising them). Out of hours-at night work, during weekends and public holidays, may be seen as a necessary part of the job at peak times.2012-05-22 12:49:15United StatesBTNoneNoneNoneVirtual, USA28860744http://bt.jobs/xml/28860744/jobUSANoneQA Engineers Location: Sheffield Salary: Competitive # of openings: 1 Description Here at Plusnet, we’re very proud of our award winning products and services and our high level of customer support. We recognise that our people are critical to the success of our business so that’s why if you work with us we’ll give you a competitive salary, a generous bonus structure and a free lunch. So if you want to be part of a fast growing business that puts its people at the heart of what it does, please apply today. QA Engineers Opportunities have arisen for skilled QA engineers to join the QA team. The role holders will be responsible for testing, monitoring, validating and verifying that Plusnet platforms are fit for purpose at all times. This is achieved by the use of automation, monitoring tools, regression tests and adherence to acceptance criteria for all work submitted to QA, which will be rolled to the live platform. To maintain and improve QA documentation and ensure that comprehensive and accurate test plans are created. The role holders must show familiarity with automation, tool selection, and process refinement, conduct comprehensive and accurate testing of all projects, problems and other development deliverables and provide feedback to the QA Manager on the quality of work tested via post-project review processes and meetings. The role holders will setup and take charge of the full end-to-end QA lifecycle for each project, including all rollout related meetings and plan, schedule and present demonstrations of system functionality as required and participate in User Acceptance Testing when needed. They will actively participate in rolling out new functionality and features to the “live” environment. The successful candidates must assist in monitoring the functions of the Plusnet platforms to ensure that they are fully functional and inform the business of any system anomalies at the earliest opportunity and maintain platform metrics and KPIs, and ensure that these are not breached by software changes. Key Skills Required in addition to the above: Able to effectively work on own initiative, make decisions without further supervision and work as part of a team. You must be flexible to work outside core hours where work is vital to the operation of the department and the Company. Be able to effectively plan, organise and manage your own time as well as team members. A good understanding of Internet technologies. A knowledge and practical understanding of development lifecycles. Experience of post-launch product support. A good understanding of quality assurance industry best practices. Able to remain calm in difficult technical situations. Good commercial awareness.2012-05-22 12:49:15United StatesBTNoneNoneNoneVirtual, USA28860745http://bt.jobs/xml/28860745/jobUSANoneBusiness Analyst Location: Sheffield Salary: Competitive # of openings: 1 Description Here at Plusnet, we’re very proud of our award winning products and services and our high level of customer support. We recognise that our people are critical to the success of our business so that’s why if you work with us we’ll give you a competitive salary, a generous bonus structure and a free lunch. So if you want to be part of a fast growing business that puts its people at the heart of what it does, please apply today. Business Analyst An exciting opportunity has arisen for a Business Analyst to work in our Shared Services team. The Business Analyst is responsible for supporting allocated projects from initial conception, through design and build, to delivery. This is via the capture of specific project requirements, analysis/co-ordination of new/changed business rules, creation of appropriate documentation and other supporting activities. They will liaise with Project Sponsors to assist them with the initial project concepts, and then proactively engage all areas of the business in order to specify, agree, document and support the processes and functionality required to be developed. The Business Analyst must be able to develop and maintain good relationships with internal/external contacts and employees at all levels across the business. Key responsibilities are: Work collaboratively with Project Sponsor and key stakeholders to assist with the creation of Business Case and Project Specification documentation as required and appropriate to the Project. Creation of Requirements Specification documents for new projects, developed in collaboration with the Project Sponsor and with full consultation across impacted business areas. These documents define detailed project requirements, clarify/confirm business rules to be implemented and propose high-level solutions to the challenges posed. Securing the sign-off of Requirements Specifications by the Project Sponsor. Once this has been achieved, ensuring Change Request processes are followed to approve any changes to the documentation. Ensure that all master documentation is kept current and valid at all times, to facilitate efficient running of the team and the business. Work closely with Project Managers, providing support, assistance and guidance throughout the project delivery lifecycle. Identify dependencies and overlap between any active or planned projects, recommending strategies to secure delivery and minimise negative impact. Provide supporting activities to departments during the implementation of the project, ensuring that requirements are understood by the delivery teams and giving any necessary clarification. Reviewing proposed technical solutions to ensure that all requirements have been captured and any risks identified, signing-off Technical Specifications against the current Requirements Specification The review and sign-off of QA Test Plans and Training Materials. Performance testing of the end product during the testing phase of the project lifecycle to ensure that specified requirements have been achieved. Carefully manage the expectations of all stakeholders. Ensuring visibility of work-in-progress at all times through Workplace. To facilitate good communications within the project teams and with relevant project sponsors and other stakeholders at timely points during the project lifecycle. Document the impact of projects on business processes, making information available in a central repository and ensuring that it is: accurate and released in a timely manner appropriately reviewed by key stakeholders structured to facilitate understanding across the business Key Skills Required: Experience in the creation & review of requirements documentation. Understanding of software development processes, with experience in a role involving IT Design, development and implementation. An understanding of technical documentation. Excellent written and verbal communication skills and the ability to communicate and influence effectively at all levels of the business. Strong negotiation skills and an ability to traverse difficult conversations relating to project scope and priority. An understanding of how the Plusnet business model impacts project requirements. Strong Cross-functional and inter-disciplinary awareness, able to recognise and articulate business priorities. Strong timekeeping and organisational skills, able to work under time pressure. Must have a determination to succeed and thrive on working in a fast-paced, reactive environment, being agile in response to change. Excellent Microsoft Office skills. Good commercial awareness. Strong expectation setting and management skills. Flexible to travel if required.2012-05-22 12:49:15United StatesBTNoneNoneNoneVirtual, USA28860746http://bt.jobs/xml/28860746/jobUSANoneDesign Lead Location: Sheffield Salary: Competitive # of openings: 1 Description Here at Plusnet, we’re very proud of our award winning products and services and our high level of customer support. We recognise that our people are critical to the success of our business so that’s why if you work with us we’ll give you a competitive salary, a generous bonus structure and a free lunch. So if you want to be part of a fast growing business that puts its people at the heart of what it does, please apply today. Design Lead An exciting opportunity has arisen for a Design Lead to join our Online Production Team. The Design Lead is responsible for maintaining, improving and driving forward the quality of our external facing web portals. The successful candidate will be expected to provide an expert voice to the rest of the department surrounding web design best practices, guidelines, tips and techniques. The Design Lead will design and implement attractive and effective user journeys as per published design branding guidelines throughout all of Plusnet’s web portals, translate brand identification, marketing, and business objectives into consistent, effective visual solutions. They will be expected to analyse and provide feedback to project briefs as and when required, and contribute to the documentation process of a project. The role holder with be responsible for the production and design of HTML templates, graphics and other assets for publish to the web whilst meeting the needs of clients, internal and external and be expected to keep up to date with changes and advances in XHTML, CSS and other relevant standards and keep up to date with changes in Web Browser technology and what that means to our standards support. They will update Plusnet’s coding standards in line with industry, standards and browser changes and best practices and communicate and train other employees as to these changes when they occur. The Design Lead will monitor, highlight and improve the compliance of our website to accepted web design standards and conduct usability reviews of applications and user journeys and deliver to the rest of the group. They will develop the designs and user processes of the websites' self-serve functions to enhance usability and support the brand values of self-support and detail user flows and journeys via wire framing and/or prototypes as a creative idea or response to a project brief. As well as contributing to the improvement of the Design and Build process by regular reviews of industry best practise and consideration of where process is failing, they will start assisting with the take up of User Testing and Test Driven Development in the Design and Build Process. Part of their role is to mentor less skilled, willing team members in learning new web design skills to improve the skill set and efficiency of the team and provide regular contribution to blogs about web technology and industry changes. The Design Lead will provide recommendations of update to coding standards in line with industry and technology changes, recommendations of design and build process changes and improvements based on industry best practice and internal review and be responsible for the approval/rejection of submitted code for code review from other designers. They will provide reviews of usability and accessibility and the recommendation of improvements. They may be involved in customer/client liaison and the discussion and agreement of specifications/solutions/designs and will be expected to provide design assurance/QA at the system/service level to ensure developments are undertaken in alignment with the requirements/specifications. Key Skills Required: Demonstrable and strong artistic flair and graphic design skills. XHTML and CSS hand coding skills. An active interest in the W3C and an understanding of their impact on the Internet. Solid appreciation of accessibility and usability concerns and an appreciation of the WAI. Knowledge of and adherence to Cross Browser Compatibility. Experience of building sites for non-standard display devices. Search Engine Optimisation Techniques. Solid GUI experience and an appreciation of a user’s ‘customer’ journey. Working knowledge of Photoshop or equivalent graphic design tools. Effective and clear communication skills. Can deepen knowledge/skills in one area or broadens ability over a variety of skills. Can work with minimal guidance on own area of knowledge but can apply knowledge/skills to a variety of standard day to day activities and can identify unusual technical problems and respond to managers’ requests in non-standard situations. Able to respond to client requests in non-standard situations, and investigate all the facts. Understands the key business drivers; and can use this knowledge to focus own work. Able to control costs related to own work. Can identify the problem and all relevant issues in straightforward situations; is able to generate possible solutions and assess each using standard procedures, leading to a sound decision. Can prioritise and organise own work to deliver to agreed deadlines. Can probe and listen carefully, able to present information clearly and in an appropriate style to make information clear, and can persuade others in straightforward situations. Able to contribute actively in team activities, sharing experience and ideas. Can build productive relationships internally and externally.2012-05-22 12:48:13United StatesBTNoneNoneNoneVirtual, USA28860740http://bt.jobs/xml/28860740/jobUSANoneCRM Lead Location: Sheffield Salary: Competitive # of openings: 1 Description Here at Plusnet, we’re very proud of our award winning products and services and our high level of customer support. We recognise that our people are critical to the success of our business so that’s why if you work with us we’ll give you a competitive salary, a generous bonus structure and a free lunch. So if you want to be part of a fast growing business that puts its people at the heart of what it does, please apply today. CRM Lead An opportunity has arisen for a CRM lead to join the Customer Insight Team. The Customer Relationship Lead is responsible for: The planning, successful execution and follow up for a diverse range of customer retention, x-sell and up-sell campaigns, along with producing their annual budget, monthly forecast, and other business reporting as required. The CRM will carry out innovative and sometimes complex projects to their completion, and thoroughly analyse maturing data in order to make sound recommendations for next steps that aim to improve our net results. The role holder will be responsible for conceptualizing and managing a diverse range of customer retention campaigns and initiatives. This includes idea generation and exploration, preparing and presenting proposals, overseeing the creative and production processes and championing successful execution. Analysing campaign outcomes in detail, using a variety of proprietary software applications. Drawing insights and presenting results clearly to facilitate sound decision making on next steps. They will be responsible for building a detailed, bottom-up annual budget for areas of responsibility, supplying key inputs to the quarterly reforecast, using the most accurate, up-to-date information available. The role holder must be prepared to discuss assumptions used for developing budgets and forecasts. Key Skills Required: BSc degree with major in Marketing required. 4-6 years’ experience in a direct marketing environment, preferably with experience in both acquisition and retention marketing. Continuity, including retention and cross selling strongly preferred. Effective verbal and written communication on all levels and both internally and externally. Strong analytical, technical and mathematical abilities. Self-motivated, analytical, quick learner, organized, detail-oriented, multi-tasker. Prioritises workload and meets deadlines for a variety of marketing "deliverables". Demonstrates initiative with a results orientation, while exhibiting strong drive and leadership skills.2012-05-22 12:48:11United StatesBTNoneNoneNoneVirtual, USA28860739http://bt.jobs/xml/28860739/jobUSANoneCustomer Helpdesk 1st Line Location: Virginia - Chesapeake Job Code: 3716 # Of Openings: 1 Description BT IS AN EQUAL OPPORTUNITY EMPLOYER. BT provides networked IT services for optimizing IT performance to multinational, multisite customers. Our global, ubiquitous services focus on throughput and service levels so our customers can overcome business challenges and create sustainable value in critical areas. We deliver a wide range of solutions from professional services to networking to fully managed IT services, in the areas of IT optimization, unified communications, security, mobility and contact center efficiency. The strength and experience of our employees combined with the knowledge gained by using our own solutions internally is where we differentiate ourselves. We design and operate global business models in more than 170 countries and through key acquisitions and our partner network we are ready wherever our customers are around the world today. At BT we believe our success is measured by our customers’ success so we are always focused on whether solutions make business sense for our customers. This has helped us become more than a vendor, we are a trusted advisor and partner. Customer Helpdesk 1stLine * To co-ordinate and quality control ‘phone conferences, ensuring that customers requirements are met first time, every time. * To schedule Event calls, dial outs legal /non legal, and calls requiring an operator * First contact support for Legal, Plus and event calls on queries regarding call handler. * To use POST scheduling system in line with manual scheduling processes to allocate bridge management responsibilities, non event and event calls adhering to specific skills, languages and customer specific processes. * Manage team member information within POST including shift, skills, day to day adherence, overtime and any other additional info. * Manage customer and skill specific info within POST. * Produce reports from POST for forecasting and day to day visibility of volumes and traffic. * To manage resource across the CSC to meet the demands of peak periods including use of resilience and liaison globally to meet 24-7 demands. * Organise and maintain shifts times appropriate to volumes throughout the day and forecasted trends to ensure optimal coverage across the CSC. * Allocate team meetings, 1-2-1s, coaching, training and ad hoc sessions for team members. * Manage and approve overtime in line with the bottom line and driving efficiencies in the CSC. * Manage absence reporting for the whole CSC as per the procedure * Manage and approve annual leave for the whole CSC as per the procedure * Accepting, recording and resolving customer complaints, following the current procedure and raising faults through RIMs as necessary. * To maintain and develop conference management skills in order to provide resilience when necessary. * Provide proactive help and support to customers, colleagues and the management team. * Promote BT Conferencing products and services to existing and potential customers, taking into consideration Data Protection and Commercial Confidentiality issues. * Consider customer and business impact in decision making and allocations. * To pass on any leads to the relevant sales areas. * Required to work within the unit’s Quality Management System and in accordance with the unit’s quality policy. * Attend team meetings and site briefs to keep abreast of changes in work practices. * Attend training course/ refresher training as necessary. * To adhere to BT attendance and absence or tardiness policy, reporting absence to your manager or Team Leader as soon as possible to allow adequate time to source substitutes cover. * To be responsible for managing your own personal development in conjunction with your line manager. BT IS AN EQUAL OPPORTUNITY EMPLOYER.2012-05-21 20:36:42United StatesBTNoneNoneNoneVirtual, USA28837630http://bt.jobs/xml/28837630/jobUSANoneSenior Sales Engineer Location: New York - New York Job Code: 3717 # Of Openings: 1 Description Senior Sales Engineer- NYC We Bring It All Together For You BT Global Services is a managed networked IT services company, operating globally and delivering locally. We work for 8,500 organizations, such as BMW, Credit Suisse, Deutsche Bank, Heinz, Proctor and Gamble, PepsiCo, Bristol-Myers Squibb, JP Morgan Chase, Bank of America, Fiat, Microsoft, NATO, NYSE, Thomson Reuters, Unilever, Volkswagen and Volvo. They rely on our networks and services for their success. The BT Advise Expertise BT Advise brings together the BT Global Services experts who deliver consulting, systems integration, and managed services through global practices organized around their core capabilities, such as security, customer relationship management, unified communications, mobility, managed network services, managed IT services, and business technology. Customers will benefit from engaging with a global team comprising 4,500 highly skilled professionals who will apply leading processes and methodologies. Heritage and Scope We understand networks and our customers can draw on more than 30 years of experience working with them. We have a unique breadth of scope, reach and capability. Our network reaches all corners of the world, underpinning global business by delivering networked IT services securely and efficiently wherever it operates. We’re part of BT Group, which, with annual revenues of more than $30 billion1, is one of the 200 largest companies in the world. BT is a direct descendent of the world’s first commercial telecommunications undertaking. Founded in 1846, it was the forerunner of today’s $3.2 trillion IT industry. With privatization in 1984, BT heralded today’s vibrant and competitive telecommunications industry. Purpose Of Role: The role holder is a Senior Professional responsible for implementing sales support programmes for product(s) and services for both pre and post sales. He/she works as a key member of an account team to identify, design, and sell BT products and services while providing a cost effective solution that satisfies the customer requirements. He/she is able to be the lead Sales Engineer during the complete presales process in selling and defending a bespoke network solution of significant value to a customer. Key Responsibilities: * To accompany sales executives on visits to customers. * To present to senior management level. * May operate on a multi-country, multi-product or multiple customer basis. * May be a mentor for new Sales Engineers. * May work to either a Sales Manager, or within the Sales Engineering hierarchy. Business Impact: * Medium-term business strategy and objectives typically guide this role, although there may be involvement in the formulation and development of future policy. * Impact is primarily short-term but develops plans over the medium term. * Assesses customer requirements and service level. Authority/Decision Making: * Works with a high level of autonomy, seeking appropriate assistance where necessary. * Able to engage at senior management level both internally and externally to within well defined limits of delegation. * Typically will not close a sale on his/her own but will work with Account team to qualify, propose, design and sell appropriate solutions. Qualifications: * Relevant business/professional qualification (e.g. CCDA), or equivalent job experience. Skills/Experience: * Good sales, interpersonal and analytical skills. * Ability to provide specialised technical support in many areas across multiple BT Products (MPLS) and to proactively share knowledge and learning with the virtual team. * Leadership skills in managing and motivating if required to manager a virtual team. * Recognised as an expert in field. Travel is an inherent part of BT. BT is an equal opportunity employer.2012-05-21 20:36:42United StatesBTNoneNoneNoneVirtual, USA28837632http://bt.jobs/xml/28837632/jobUSANoneProgramme Manager Location: Sheffield Salary: Competitive # of openings: 1 Description Programme Manager An opportunity has arisen for a Programme Manager to work within our Shared Services Department. The role holder will manage the on-time, on-cost and on-quality delivery of concurrent projects within Plusnet’s Development Roadmap, as defined and prioritised by the business with a Right First Time approach. The Programme Manager will liaise with Project Sponsors to assist them with the initial project concepts, and then proactively engage all areas of the business in order to specify, agree and deliver the processes and functionality required to be developed inline with Plusnet’s C2M process. The project managers will be accountable for all change projects within the business. The role holder will be typically responsible for concurrent projects as part of an overall programme, from concept, through to inlife support and go live, covering people, process and systems, including the financial impact for owned elements. Some limited interface with 3rd party suppliers, which may involve ensuring timeliness and quality of deliverables will be required. As well as ensuring leadership and direction for the project management team that have individual projects within the overall Programme, ensuring all performance, leadership and managerial accountabilities are fulfilled in line with Plusnet policy and process is essential. Responsibilities include: Working collaboratively with Project Sponsor and key stakeholders to assist with the creation of Business Case and Project Specification documentation as required and appropriate to the Project. To own and drive the delivery of all change through the Plusnet C2M process. Creation of Requirements Specification documents for new projects, developed in collaboration with the Project Sponsor and with full consultation across impacted business areas. These documents define detailed project requirements, clarify/confirm business rules to be implemented and propose high-level solutions to the challenges posed. Securing the sign-off of Requirements Specifications by the Project Sponsor and team. Once this has been achieved, ensuring Change Request processes are followed to approve any changes to the documentation. Ensure that all master documentation is kept current and valid at all times, to facilitate efficient running of the team and the business. Manage and coordinate teams of varying sizes assembled from multiple technical and non-technical teams (local and remote), in order to ensure that projects meet agreed timescales, budgetary requirements, and are of the suitable quality to deliver specified requirements. Provide leadership and motivation to project teams, ensuring good communications with timely, accurate flow of information and providing clear expectations that are understood and achieved. Build effective working relationships with all members of the delivery team to facilitate the smooth running of projects. Provide support to departments during the implementation of the project, ensuring that requirements are understood by the delivery teams and giving any necessary clarification. Reviewing proposed solutions to ensure that all requirements have been captured and any risks identified, signing-off Specifications against the current Requirements Specification. To ensure that all projects being managed have project plans and that resources required to work on projects are identified and communicated through line management, in order to maintain the Departments’ Resource Schedule and secure wider business support. Ensuring that all projects follow the company’s agreed project management lifecycle, C2M and all check sheets are completed at the relevant stage. Management of risks and issues, with escalation to Line Manager and/or Business Sponsor as appropriate. Work with other Managers to understand overall project interdependencies, impacts, risks and agree suitable actions to resolve issues where necessary. Carefully manage the expectations of all stakeholders. Provide formal reporting on project status and KPIs on a weekly basis and at any other time as required. Ensuring visibility of work-in-progress at all times through Workplace. To facilitate good relevant communications within the project teams and with relevant project sponsors and other stakeholders at timely points during the project lifecycle. To maintain, attend, chair and create workshops and meetings to promote cross-team communications facilitating the timely and efficient delivery of projects. Embody Plusnet’s core values and promote employee participation, commitment, team-work and open/honest communication. Seek and Identify opportunities for continuous development, improving Project Management Practice on a personal level and across the business. Ensure work is completed effectively and efficiently using the appropriate and agreed tools. Timely completion of agreed objectives to improve work methods, tools and strategies that assist with driving the team and department forward. Document the impact of projects on business processes, making information available in a central repository and ensuring that it is: * accurate and released in a timely manner, * appropriately reviewed by key stakeholders, * structured to facilitate understanding across the business. Contributing ideas to improve work methods and efficiencies, both within the Design & Projects team and across the Project Delivery Life-cycle. Investigation of new ideas agreed with Line Management, communicating and collaborating with the team to secure buy-in and implementation. Support, promote and demonstrate the Plusnet Values. Act as a role model within the business, displaying professional behaviours and promoting sound business and commercial ethics. Deliver any other reasonable requests from the line manager or members of the management team. Determining the optimum way to deliver the goals of the projects, within agreed constraints. Deciding and determining actions required on a day-to-day basis, in order to achieve on-time, on-cost and on-quality delivery of all projects being managed. Competent, but not necessarily experienced, user of the elements of project management methods and best practice and developing experience in delivery of projects as defined by the needs of the business. Key Skills: Operates in a learning context with guidance from project sponsors and more senior project personnel but requires minimal supervision. Expected to escalate issues, which have exceeded the expected project boundaries, to the appropriate higher authority. Has developed communication and diplomacy skills used to persuade and influence with a growing ability to engage and inspire clients at peer level. May also share issues and work on solutions with external consultants. Should be able to manage and direct the project team. Ability to act as a mentor for a Project Leader. Will coach new project management recruits and offer guidance to more junior project staff. Demonstrable experience and capability to manage projects under the following assumptions; that the technical solution would already be largely proven and main suppliers would have been previously used. The level of risk to the business is clearly outlined and should be low. Has sound understanding of concepts and principles in project management and a basic knowledge in other subjects or disciplines, which are relevant to the content of the project (eg, six sigma and network management processes). Works best where the outcomes are unambiguous, contracted before the start of the project and unlikely to undergo material change). Uses judgement based on the analysis of information. Experience in the creation & review of requirements documentation. Strong negotiation skills and an ability to traverse difficult conversations relating to project scope and priority. Experience of working in a Project Management role, managing project teams of at least 10 people, with a track record of successful delivery. Understanding of software development and business change processes with experience in a role involving IT Design, development and implementation. Must have a determination to succeed and thrive on working in a fast-paced, reactive environment, being agile in response to change. Experience of formal project management methodologies, both Traditional (e.g. Prince2) and Agile (such as Atern and Scrum), but sufficiently pragmatic and confident to know when to apply the appropriate methodology to deliver what the business needs, when it needs it. Excellent written and verbal communication skills and the ability to communicate and influence effectively at all levels of the business, with strong expectation management skills. Strong Cross-functional and inter-disciplinary awareness, able to recognise and articulate business priorities. Excellent planning skills, change management and risk assessment experience. Experience of managing third-parties (ideally this will include remote software development teams) Coaching and mentoring skills. Flexible to travel if required.2012-05-17 20:51:34United StatesBTNoneNoneNoneVirtual, USA28770811http://bt.jobs/xml/28770811/jobUSANoneProduct Manager Location: Sheffield Salary: Competitive # of openings: 1 Description Product Manager A vacancy has arisen for a Product Manager to work in our Commercial & Marketing Department. The role holder is responsible for one or more aspect of product management. This covers owning the in-life product lifecycle and performance, managing 3rd party suppliers and contributing to overall product strategy. The successful candidate will be expected to manage the full portfolio of products supplied by Plusnet to ensure customer satisfaction, optimum product economics and minimise risk to both Plusnet and our customer satisfaction and to recommend changes, improvements and adjustments necessary to live products during the lifecycle via liaison with the relevant departments and external suppliers. Responsibilities include: Line management of supporting Product Leads/Specialists. Ensuring performance of each Plusnet product against its designed lifecycle. External Supplier relationships and cost control. Product satisfaction of our customers. Supporting and driving the sales channels, marketing and proposition change requests. Internal and External Product information. Working with operations and service delivery on feature enhancement and cost reduction. Working with sales on specials offers or incentives. Ownership of any legal and regulatory obligations. Supporting and influencing Industry Forums and User Groups. Regular review of product specific feedback and complaints. Specific product complaints handling. The Product Manager maintains a reputation with key players within the pricing, product management and marketing teams and supports senior managers within the organisation to position Plusnet and its offerings. The role holder will make day to day decisions in relation to their products or development, dealing with issues within their authority. Key Skills: Relevant experience in a commercial or project management role. Demonstrable communication, interpersonal and relationship management skills to GM level. Demonstrable leadership and influencing skills. Able to deliver to tight times scales and to quickly identify innovative, pragmatic and cost effective solutions to product issues. A good understanding of ADSL, Telephony and IPTV technology implementations and provision. Experience of the provision and management of value added services such as VoIP, Email and Antivirus solutions. External supplier relationship management experience.2012-05-17 20:51:34United StatesBTNoneNoneNoneVirtual, USA28770810http://bt.jobs/xml/28770810/jobUSANoneManaging Consultant Location: Virginia - Reston Job Code: 3713 # Of Openings: 1 Description We Bring It All Together For You BT Global Services is a managed networked IT services company, operating globally and delivering locally. We work for 8,500 organizations, such as BMW, Credit Suisse, Deutsche Bank, Heinz, Proctor and Gamble, PepsiCo, Bristol-Myers Squibb, JP Morgan Chase, Bank of America, Fiat, Microsoft, NATO, NYSE, Thomson Reuters, Unilever, Volkswagen and Volvo. They rely on our networks and services for their success. The BT Advise Expertise BT Advise brings together the BT Global Services experts who deliver consulting, systems integration, and managed services through global practices organized around their core capabilities, such as security, customer relationship management, unified communications, mobility, managed network services, managed IT services, and business technology. Customers will benefit from engaging with a global team comprising 4,500 highly skilled professionals who will apply leading processes and methodologies. Heritage and Scope We understand networks and our customers can draw on more than 30 years of experience working with them. We have a unique breadth of scope, reach and capability. Our network reaches all corners of the world, underpinning global business by delivering networked IT services securely and efficiently wherever it operates. We’re part of BT Group, which, with annual revenues of more than $30 billion1, is one of the 200 largest companies in the world. BT is a direct descendent of the world’s first commercial telecommunications undertaking. Founded in 1846, it was the forerunner of today’s $3.2 trillion IT industry. With privatization in 1984, BT heralded today’s vibrant and competitive telecommunications industry. Division: BT Global Services / BT Advise / Southern Operation Position: Managing Consultant Location: Reston, VA (Washington D.C. Metro Area) Travel Requirement: Local commute to BT office and client sites; opportunity to also work from home Job Description:Manage a team of BT Consultants within a territory who design, architect and upgrade large complex service provider and enterprise infrastructures. Leverage both proven and innovative technology approaches to solve challenging business problems. Demonstrate strong leadership, focus on results, enabling businesses to operate more effectively. Key Responsibilities: * Responsible for the oversight of a team of Consultants * Manages all aspects of a client project (or projects) providing overall leadership with the territory * Provides administrative management for a network, managed and professional services consulting staff including: project staff time/expense (T&E) approvals and project performance evaluations. * Has the primary responsibility for ensuring overall client project satisfaction and managing client expectations. * Develops project plans and project risk management strategies. * Responsible for executing profitable projects. * Develops project performance measurement/tracking criteria to highlight value add * Responsible for project staff morale and maintaining customer relationships. * Supports sales in the establishment of new client relationships including proposal development and contract negotiations. * Responsible for development of follow-on business with existing clients. * Responsible for developing statements of work and for minor contract changes. * Provides innovative systems and consulting services to clients. * Works in an energetic and rapidly growing company where a high level of personal commitment is required. * Focus is on quality work and technical excellence. * Work week can be extensive, and is usually carried out as part of a team at client sites. * Grows team spirit and high morale throughout company. Job Requirements: * Minimum of five years of management experience * Experience managing a remote team * Team oriented: Organized and motivates effective teams * Client satisfaction: Takes responsibility for ultimate client project satisfaction * Company Representation: Represents the company at industry trade shows * Business Development: Works with sales to develop raw leads through to completed projects * Solid IT background in any of the following: network infrastructure, primarily Cisco, Security, Microsoft, etc. * Previous consulting experience delivering large complex solutions to either enterprise companies or service providers * Experience preparing and delivering presentations to all levels of audience * Ability to write significant documents from scratch that are suitable for distribution outside of BT * Ability to facilitate collaboration amongst BT Employees to enhance quality and efficiency of service delivery * Strong organization and planning skills * Tracks progress against project plans and predicts completion times * Estimates tasks for other and for they haven’t done * Ability to inspire confidence in the technical staff * Creates professional development plans for the BT Consultants and follows through on their execution * Exercises control of the cost and schedules elements of a project * Organizes multiple project segments and work assignments for the best efficiency * 5+years in the networking/telecommunications industry * Able to effectively prioritize tasks in a high-pressure environment in accordance with business needs * Excellent customer service focus and analytical problem solving abilities * Strong interpersonal, written, and oral communication and presentation skills * Self-motivated and directed, with keen attention to detail. Education and Certifications: Bachelor’s Degree required Master’s Degree or MBA a plus Benefits and Training: BT is an employee-oriented company that offers a collaborative environment. Above & beyond your base salary are the following: comprehensive healthcare including medical, dental and vision coverage; 401K match; flex spending accounts; short/long term disability & life insurance; vacation time off; etc. Existing authorization to work in the United States is required. Relocation support for this position is not currently available. BT is an Equal Opportunity Employer.2012-05-17 18:31:35United StatesBTNoneNoneNoneVirtual, USA28763190http://bt.jobs/xml/28763190/jobUSANoneBusiness Product Manager Location: Sheffield Salary: Competitive # of openings: 1 Description Business Product Manager A vacancy has arisen for a Business Product Manager to work in our Commercial Department. The role holder is responsible for one or more aspect of product management for one or more products/services. This covers owning the in-life product lifecycle and performance, managing 3rd party suppliers and contributing to overall product strategy. The successful candidate will be expected to manage the full portfolio of products supplied by Plusnet to ensure customer satisfaction, optimum product economics and minimise risk to both Plusnet and our customer satisfaction and to recommend changes, improvements and adjustments necessary to live products during the lifecycle via liaison with the relevant departments and external suppliers. Responsibilities include: Line management of supporting Product Leads/Specialists. Ensuring performance of each Plusnet product against its designed lifecycle. External Supplier relationships and cost control. Management of in life improvement or Get well programmes. Product satisfaction of our customers. Supporting and driving the sales channels, marketing and proposition change requests. Internal and External Product information. Working with operations and service delivery on feature enhancement and cost reduction. Working with sales on specials offers or incentives. Ownership of any legal and regulatory obligations. Supporting and influencing Industry Forums and User Groups. Regular review of product specific feedback and complaints. Specific product complaints handling. The Product Manager maintains a reputation with key players within the pricing, product management and marketing teams and supports senior managers within the organisation to position Plusnet and its offerings. The role holder will make day to day decisions in relation to their products or development, dealing with issues within their authority. Key Skills: Relevant experience in a commercial or project management role. Demonstrable communication, interpersonal and relationship management skills to GM level. Demonstrable leadership and influencing skills. Able to deliver to tight times scales and to quickly identify innovative, pragmatic and cost effective solutions to product issues. A good understanding of ADSL, Telephony and IPTV technology implementations and provision. Experience of the provision and management of value added services such as VoIP, Email and Antivirus solutions. External supplier relationship management experience.2012-05-16 19:16:47United StatesBTNoneNoneNoneVirtual, USA28738182http://bt.jobs/xml/28738182/jobUSANoneBusiness Service Delivery Lead Location: Sheffield Salary: Competitive # of openings: 1 Description Business Service Delivery Lead A vacancy has arisen for a Business Service Delivery Lead to work in our Commercial & Marketing Department. The Service Delivery Lead acts as the primary point of contact for all Plusnet’s Major Clients and their customers. The Lead helps deliver profitable broadband growth by ensuring customer satisfaction through effective service delivery for both partner and business direct customers. The lead drives awareness and correct behaviours and attitudes throughout the business by acting as the day-to-day business service champion. They work to a defined service delivery model and continually strive to improve service delivery by working with key internal and external customers and suppliers. The Lead supports the sales team in a technical/SDM capacity to convert new prospects and maximise penetration of the existing business/partner base. The role holder interacts with all key business owners to ensure that project work adheres to the Plusnet best practices and that there is an acceptable performance of Major Client platforms from an operational and commercial perspective. Any identified problems are properly documented and managed to resolution on behalf of Plusnet’s Major Clients and act as an escalated point of contact in all major incidents impacting Plusnet’s Major Clients. Detailed Roles & Responsibilities are as follows: Acts as the primary point of contact for Plusnet’s Major Clients and customers. Works with the Service Delivery Manager to champion Plusnet’s Major Clients and ensure delivery of high quality service to Plusnet’s Major Clients and their customers. Pro-actively develop relationships with all key business owners to ensure pro-active smooth running of Major Client platforms through effective sponsorship and awareness. Works with Operations Manager, Service Delivery Manager and Major Client Product Lines to achieve and exceed commercial, volumetric and service delivery targets. Drive new acquisition and manage churn through identifying and supporting new business development opportunities and managing in-life service delivery of Major Client customers. Act as a consultant to the Major Client Product Line and sales teams during the sales phase by reviewing service proposals and contracts to ensure compliance with the SDF and service portfolio. Support Major Clients during pre-sales activities by demonstrating the service capabilities processes and systems. Highlight and manage any areas that are not compliant by working with the Head of Business, Business Services Manager and Major Client Product Line. Managing new Major Client customer establishment in accordance with the Service Delivery Framework (SDF). Form relationships with all Major Client customers during service establishment; act as second line escalation for all service escalation issues and/or general enquiries across all channels Deliver training to Major Clients either onsite at the customer’s premises or over phone/webcast Work with the Business Service Delivery Manager to create, implement and manage a service delivery framework for Major Clients, encompassing all elements of the service from adding new customers, billing, service escalation, through to cancellation. Ensure that all service design activities adhere to the SDF and ensure any changes are operationally viable and all key stakeholders engaged. Create and agree SLAs and KPI's with Business Service Delivery Manager and other operational areas of the business to manage all operational elements of Major client platforms / relationships. Analysis & interpretation of the performance data available, identifying trends and pro-actively implementing solutions to increase performance / productivity in conjunction with relative business owners. Ensure performance is reviewed regularly with the key business owners and manage performance to ensure SLAs are met and exceeded. Holds all parts of the business accountable for service delivery failures & routes to improvement of contracted services. Manage and take ownership of all service affecting problems or issues by liaising with Business Service Delivery Manager, Business Support Team, BSC Managers and Head of Business and ensure Major Client Product Line and their Customer’s expectations are managed at all times during service affecting problems. Work with Head of Business and Service Delivery Manager to arrange regular service reviews with selected customers to ensure customer satisfaction and identify future opportunities. Lead Major Client Service Review as scheduled, being prepared to present KPI’s and discuss trends and provide updates on operational service delivery issues and projects. Act as a key stakeholder on new proposition development to ensure service design documents meet the requirements of both the service operations and customer needs. Work with BSC Team Leaders to facilitate training and quality within the BSC and ensure timely, accountable reporting. Work with Major Client product owners to produce accurate monthly volume forecasts. Be accountable, where possible, by using Workplace and Internal Communications for daily projects. Attend daily operational meetings, problem reviews and BSC team meetings to promote awareness, pro-actively identify areas of under performance and opportunities for service improvement. Generate reports and information to input into the Major Client commercial trading model. Identifies, enhances and follows specific processes and procedures to maximise the efficiencies of the business to which the support is being provided. For example, collates statistics, prepares management reports. Analysing performance statistics, highlighting problem areas, communicating directly with customers or engineers regarding service provision/outages etc, or technical support. Deliver any other reasonable requests from your line manager or senior management team. Key Skills: Experience of managing internal and customer relationships. Experience of working within a technical service provision environment. Able to motivate, organise employees to meet SLA’s and to enforce core disciplines. Needs to be an excellent communicator both verbally and written, and also effectively plan, organise and manage their time in order to meet their own KPI’s. Competent in the use of all MS Office applications. Excellent writing, communication and numeracy skills. Possess an ingrained sense of attention to detail and the ability to work independently, as a leader and as part of a team are also necessary. Self starter mentality, able to proactively take ownership of projects and problems to create and deliver solutions to the business. Excellent negotiation skills, able to take control of a situation to ensure the desired outcome is achieved whilst protecting the interests of the business. Excellent organisation skills. Flexible and pragmatic attitude. Experience in designing and delivering both operational and pre-sales training.2012-05-16 19:16:46United StatesBTNoneNoneNoneVirtual, USA28738180http://bt.jobs/xml/28738180/jobUSANoneCustomer Service Advisor - Sandwell Location: Midlands Salary: £17k # of openings: 150 Description Customer Advisor Job ID #:13 Location:Sandwell, UK Functional Area:Customer Service Department:Inbound Position Type:Full-Time Regular Education Required:GCSE Min Salary:17,000 Max Salary:17,000 Position Description Are you looking for your next challenge? Would you thrive in a high energy, high performance, values based culture? Then BT have an exciting opportunity for you…… BT is delighted to be involved in the overall regeneration of West Bromwich in partnership with Sandwell Metropolitan Borough Council, we are opening a new customer management centre in November 2011. The centre will provide exceptional levels of customer care to BT customers. The brand new centre represents the beginning of a major change for BT. The new centre will be an example of best practice customer management centre operations. We are building something new which represents a radical change from what exists today. Adecco is now recruiting advisor in partnership with BT for the centre but only apply if you are passionate about: • Doing the right thing and not blindly following the process • Making it easy for customers to do business in every interaction • Showing empathy to customers particularly in difficult situations • Being thorough in communications, educating customers through the process • Taking responsibility and ownership for mistakes and putting them right regardless of where the problem started • Giving customers confidence so they trust what you say You will be delivering exceptional customer service to our customers and totally committed to being the best that you can be and open to honing your skills. You will have a natural aptitude to connect with customers, and an instinct for spotting opportunities and resolving issues in a positive way. At present the roles available are full time, but there will be part time roles available next year. The centre will be open initially from 8am – 8pm on weekdays and 8am-6pm on weekends. Full time employees will work a 40 hour week with flexible attendance patterns in place to cover this period. The type of people we are looking for, we know may be hard to find but we are looking for a real cultural fit that will deliver something different. Would you like to be part of that? Adecco is an equal opportunities employer. Knowledge and Skills We are looking for a person who: • Has strong personal standards and values • Is open, transparent and thrives in a feedback culture • Is prepared to speak up when something is wrong so that it can be put right • Is loyal • Is committed to positively making a difference to our customers and colleagues • Has a ‘glass is half full’ mindset • Has energy and enthusiasm Benefits Package In return for bringing your best self to work you can expect a lot from us: • The Advisor roles will have a starting salary of £17,000 • Performance bonuses will be offered to advisors with the opportunity to significantly increase earnings to On Target levels of between £19,000 and £22,500. • To be valued, treated well by colleagues, managers and leaders who will respect you and live the BT values every day: being trustworthy, straightforward, helpful, inspiring and who have heart • Fantastic personal and professional development opportunities including NVQs and leadership programmes Upon successful completion of your probation period, you will also be eligible for: • Free BT broadband and BT Vision on-demand TV service and have the opportunity to participate in the BT Group employee share schemes. • An opportunity to join the BT Retirement Savings scheme • Interest free season ticket loans are available for travel purposes for tickets of £200+.2012-05-16 19:16:46United StatesBTNoneNoneNoneVirtual, USA28738181http://bt.jobs/xml/28738181/jobUSANoneRetentions Marketing Manager Location: Sheffield Salary: Competitive # of openings: 1 Description Role Title: Retentions Marketing Manager Department: Commercial Reference: Retentions Marketing Manager Here at Plusnet, we’re very proud of our award winning products and services and our high level of customer support. We recognise that our people are critical to the success of our business so that’s why if you work with us we’ll give you a competitive salary, a generous bonus structure and a free lunch. So if you want to be part of a fast growing business that puts its people at the heart of what it does, please apply today. The role holder will define strategy for improving customer tenure by reducing churn through proactive retention and loyalty initiatives, and will look to increase revenue from existing customers through cross sell and up-sell initiatives. Accountable for churn reduction targets and up-sell/cross-sell volume and revenue targets, the role holder will have specific retention and loyalty experience, a good grasp of marketing and CRM expertise, in order to develop market leading retention programmes that will engage, inspire and convert customers into brand and loyal advocates.Key responsibilities are: To develop and implement a strategy to drive revenue and business growth through increasing customer life time value & tenure. Develop marketing plans to maximise cross sell and up sell through all consumer touch points and communication channels. Proactively work with the insight team to understand key drivers for customer churn. Works closely with key stakeholders around the business to build and deliver a cross-functional churn reduction work programme. Work closely with customer insight/CRM team to develop the capability to promote relevant special offers to existing customers to increase revenue from the existing customer base. To manage the design, development and implementation of customer marketing activity to support the overall marketing strategy, plans and objectives. To be the voice of existing customers internally to ensure their needs are addressed in line with all new acquisitions & to drive retention and loyalty. Own and analyse customer requirements and act as the customer’s champion. Work with marketing communications to define, deliver and drive delivery of new products and/or propositions within channels/product lines. Develop marketing programmes to retain those customers who are likely to churn and drive overall loyalty so fewer customers consider churning in the first place. Management of a direct report (at Lead level) to deliver all existing customer communications including service change notifications. Manage relationships with key stakeholders, partners and suppliers, both internal and external. Typically leads on activities with high impact on Plusnet’s brand or strategic direction. Should have recognised accountability and visibility with leadership team. Will present business cases, marketing plans, evaluation reports etc to marketing leadership team within own area. Likely to be responsible for the effective expenditure of marketing budgets and ownership of related ROMI targets.Key Skills Required: Extensive retention marketing experience and a good understanding of the whole marketing mix, with specific experience in loyalty & CRM. Influencing and strong communication skills. Analytical skills. Relationship management skills. Ability to develop and sustain close working relationships cross functionally. Previous experience of managing marketing agencies/external suppliers to deliver effective marketing campaigns.2012-05-16 19:16:45United StatesBTNoneNoneNoneVirtual, USA28738179http://bt.jobs/xml/28738179/jobUSANoneFront End Web Developer Location: Sheffield Salary: Competitive # of openings: 1 Description Front End Web Developer “Make something right and folk will want to stay”. It’s what we believe at Plusnet and why we focus so much on delivering the type of products and systems that has seen us win the “Which? recommended Provider” for our broadband services for the second time running. Due to company growth we’re looking for a Front End Web Developer to work on a range of projects across the business. You will work closely with Designers, Developers and Engineers to build templates and integrate them with back end software whilst completing changes to our Internal and External websites. Using your expert HTML, CSS and Javascript knowledge and excellent communication skills, you will work with various teams across the business to ensure the end result is accessible, usable and of the highest quality. Desired Skills & Experience *Applicants must have recent example URLs or a portfolio online to view. Roles & Responsibilities: Build functionality using progressive enhancement techniques for web pages with Javascript/jQuery or similar. Build web pages using CSS3/XHTML/HTML5/ to W3C/WAI standards. To Optimise the user journeys on the website so that we can increase customer satisfaction and ultimately increase sales conversion. Creating Best Practices for new technologies and knowledge sharing. Provide feedback and offer solutions to project briefs when required. Time planning and good self time management in order to effectively communicate and deliver to deadline. Strong team player. Awareness of the ISP industry, competitors and new technologies. Clear and effective communication skills. Essential Skills: Strong knowledge/experience of PHP. Strong knowledge of hand coding CSS3/XHTML/HTML5/javascript and the ability to debug code. Strong knowledge of optimising web pages for speed and performance. Strong knowledge of and adherence to web standards and cross browser compatibility. Strong problem solving skills. Good knowledge of Photoshop/Fireworks CS5. Good understanding of UI/UX best practices. Demonstrate a keen eye for detail. Willingness to work with established and emerging alternative technologies. Effective and clear communication skills. Desirable Skills A solid understanding and practical use of SEO techniques. Experience of staging environment. Related qualification. Experience of web analytics tools. Knowledge of Adobe Suite.2012-05-16 19:16:44United StatesBTNoneNoneNoneVirtual, USA28738178http://bt.jobs/xml/28738178/jobUSANoneTechnical Support Advisor Location: Sheffield Salary: £18,000 # of openings: 1 Description Role Titles: Technical Support Advisor Reports to: Team Leader Department: CSC, Comms, BI Reference: CSCTSA Salary: £18,000 starting salary + bonus and incentivesROLE PURPOSE: Can you become a broadband expert, but be normal at the same time? You will need to have a great understanding of our products and services (we will help you with this). You'll also be approachable and able to offer customers honest, straightforward support when they need it.Key Activities * Responsible for providing exceptional technical support and customer care to all residential and business customers * Reacting to and managing written and verbal customer contact. This requires performing logical identification, progression and analysis in order to fix customer's technical problems, or escalate to relevant management or network teams for support. Deal with billing queries, outstanding order updates, activation of broadband and related services * Responsible for engaging with customers, promoting self-serve and community support in a way that embraces the business model at all times. Also responsible for the overall customer experience and representing our values in each and every interaction with our customers. Customer interaction should meet with all support centre Service Level Agreements and should work towards increasing customer satisfaction and drive referrals, whilst increasing the customer baseEssential role related knowledge, skills, qualifications and experience required * Taking ownership and being accountable for your actions * Excellent customer care skills in order to give the customer a first-time fix, retain and increase customer loyalty within agreed targets * Ability to identify and resolve all technical problems within our support remit and to your level, raised by customers * Ability to identify and provide solutions for generic process and system issues that impact on the role of your team * Knowledge and ability to provide a quality customer experience to all of the company's customers, internally and externally * Ability to overcome objections in a positive way * Establish and build rapport with customers * Ability to multi-task to ensure you achieve customer satisfaction and meet personal targets * Excellent communication, both verbally and written * Self-motivated individual, able to manage own workload and have a drive for results * Team working and interpersonal skills are essential * Good organisational skills that allow you and your team to meet core team responsibilities2012-05-16 19:16:43United StatesBTNoneNoneNoneVirtual, USA28738177http://bt.jobs/xml/28738177/jobUSANoneBusiness Online Marketing Executive Location: Sheffield Salary: Competitive # of openings: 1 Description Business Online Marketing Executive A vacancy has arisen for a Business Online Marketing Executive to work in our Commercial & Marketing Department The role holder is responsible for delivery of the Tactical Marketing roadmap of offers and campaigns onwww.plus.netfor Plusnet’s Business Products and Services. The role holder must have marketing experience, and a good grasp of reporting and analytics. Detailed Roles & Responsibilities are as follows: To deliver and optimise direct response online marketing campaigns to deliver traffic and sales to Plusnet’s Business products and services as advertised atwww.plus.netand support the overall marketing strategy and plans. To manage the tactical marketing roadmap including online offers and updates towww.plus.netto align with key marketing campaigns. To support the Business Acquisition Marketing Manager with analysis, reporting and administration to drive performance of the Business channels. To support the Business Sales Manager in the execution of campaign activity specific to Plusnet’s Dealer network. To work with others on the strategy for social media. To manage the development and delivery of compelling content and campaigns in social media to support overall marketing strategy and Plusnet brand. Align with Digicare and PR requirements to ensure a coherent tone of voice and brand presence in social media. To brief and manage internal teams and agencies producing online campaigns, websites and digital assets. Manage relationships with key stakeholders, partners and suppliers, both internal and external. Deliver online sales at agreed CPA. Ensure online elements of a campaign or product launch are delivered in a quality way and on time. Key Skills: Preferably experience & knowledge of social media channels. Strong communication skills. Basic analytical skills. Ability to develop and sustain close working relationships cross functionally. Basic project management skills.2012-05-16 19:16:43United StatesBTNoneNoneNoneVirtual, USA28738175http://bt.jobs/xml/28738175/jobUSANoneCustomer Insight Manager Location: Sheffield Salary: Competitive # of openings: 1 Description Role Title: Customer Insight Manager Reports to: Director of Shared Services Department: Shared Services Reference: Customer Insight Manager Here at Plusnet, we’re very proud of our award winning products and services and our high level of customer support. We recognise that our people are critical to the success of our business so that’s why if you work with us we’ll give you a competitive salary, a generous bonus structure and a free lunch. So if you want to be part of a fast growing business that puts its people at the heart of what it does, please apply today. Responsible for coordinating the corporate collection of customer intelligence and information ensuring that it is turned into a strategic asset; developing and implementing a customer insight research programmes and projects including customer segmentation to improve our understanding of customer needs and expectations and inform future business improvement. The role holder will develop and implement a customer insight database providing a critical management tool in driving service development to match customer and citizen needs and contribute to strategic planning; scoping future development of additional service areas, extending contact channels, and developing a corporate culture of service excellence.Key Responsibilities: Reporting at a senior level to advise on and help to develop business priorities and strategy. Advising on the appropriate range of insight tools. Working with relevant parties to develop clear objectives which translate into insight objectives. Helping to define what action is going to be taken as a result – being clear about the output of insight activity at the starting point – not at the end. Investigating the links between customer and business outcomes and ensuring that these are established, measured and tracked. Ensuring that all insight (including research and evaluation projects) fits and informs organisational business strategy as well as overall customer insight programme. Commissioning and managing major insight programmes, including segmentation and customer journey mapping. Coordinating and gathering of customer insight across key project areas on an organisation-wide level, with close alignment to analytical services, research and communication in particular. Disseminating key findings of insight and research programmes across the organisation in the timeliest way, ensuring that the information is widely understood and actionable. Communicating insight and research findings outside the organisation where appropriate, to partners and related organisations and collaborating with these organisations where applicable on joint insight work.Key Skills Required: Experienced and fully competent in own area. Acts as a key contributor in a complex/ critical environment. Ability to lead and motivate cross functional teams to ensure delivery to cost, quality and time. Co-ordinates activities of others (team leader). Has depth of expertise in several areas. Applies knowledge/ skills to a range of activities. Acts as a source of technical expertise to others in own area. Interprets client needs, assessing the full requirements, identifying solutions to standard and non-standard tasks/ queries and offering assistance even when not asked. Interprets internal/ external business issues and recommended best practice in own discipline and makes changes to own and others work to meet these. Manages costs for specific projects. Manages own time to meet agreed targets. Develops plans for projects in own area over the medium/ long term, including forecasting/ organising all resource requirements and finance. Able to explain difficult concepts to a variety of audiences and to ensure that the meaning is understood. Creates informal networks with key contacts outside own area. Has a comprehensive understanding of professional communities relevant to the LOB and uses the PC development framework to maximise the potential of themselves, their team and the wider Plusnet team.2012-05-16 19:16:42United StatesBTNoneNoneNoneVirtual, USA28738174http://bt.jobs/xml/28738174/jobUSANonePart Time - Technical Support Advisor Location: Sheffield Salary: £18,000 pro rata # of openings: 1 Description Role Title: Technical Support Advisor (Part Time Evening and Weekends) Reports to: Team Leader Department: CSC Reference: TSA - PT Part Time Evenings and Weekends Sheffield City Centre £18,000 pro rata + benefits Here at Plusnet, we’re very proud of our award winning service and our high level of personal customer support. We recognise that our people are critical to the success of the business which is why we can offer you a great working environment and excellent benefits from right here in Yorkshire. As a Technical Support Advisor you will be: Dealing with a wide range of customer/technical enquiries relating to our Internet and phone services. Replying to customer/technical enquiries through phone and email. Expected to play a key role in ensuring that the Plusnet workplace remains fun, relaxed and friendly! We would love to hear from people who: Have experience of dealing with broadband or phone diagnostics. Have experience of working within a customer facing environment. Have excellent communication skills and rapport building skills. Are able to work on public holidays and weekends. Are able to work as part of a team. Are natural and proactive problem solvers. Have 1st or 2nd line technical support experience.2012-05-16 19:16:41United StatesBTNoneNoneNoneVirtual, USA28738173http://bt.jobs/xml/28738173/jobUSANoneBusiness Sales Manager Location: Sheffield Salary: Competitive # of openings: 1 Description Business Sales Manager A vacancy has arisen for a Business Sales Manager to work in our Commercial Department The role holder is responsible for driving business sales through defining a clear sales strategy. The sales manager will own a sales forecast and work to defined volumetric and financials target defined by the Head of Business. Responsibilities include: new business generation and management of prospects from initial contact through to contract signature, line management of sales resource, bid governance and ongoing relationship management to optimise revenue and volume. The role holder drives the sales of Plusnet’s Business products and services to Small Businesses through Indirect channels. The role holder will help set and influence the Indirect channel sales strategy in the dealer/distributor/partner channels. He/she will work to a volumetric target and will be responsible for a creating the Plusnet substantial distribution network including management of an indirect sales team. Core skills include: self-driven, results-oriented, accountable and ability and desire to take ownership. The role requires the ability and confidence to deal with people at senior management level and able to work under pressure and to targets. An understanding of the sales process and techniques and broadband industry are key requirements of the role. Detailed Roles &Responsibilities are as follows: Work with Head of Business and Operations Manager to define Plusnet’s Indirect Business sales strategy. Understand Business and Indirect Channels market and use this knowledge the shape Plusnet’s Indirect sales Channel strategy including key drivers, influences and developments competitive and portfolio landscape. Work with the Business Acquisition Marketing Manager to define and execute marketing activities to support Indirect sales channel launch and indirect partner acquisition. Work closely with BT Business Indirect channel teams to maintain and evolve a dual brand channel strategy to optimise acquisition whilst minimising cannibalisation. Define and own Indirect Channel volumetric targets for all Plusnet Business products and services. Define the commercial proposition including dealer commissions linked to volume performance. Define and execute new business generation activities within Indirect Channels to achieve an agreed set of volumetric and financial targets by identifying verticals or sectors for new business generation. Work closely with PR team to promote the Plusnet Indirect Sales programme in the media. To proactively define and target acquisition accounts through management of proactive telephone activity and face to face interaction. Manage and maintain a prospect list and order pipeline. Define proposals, documentation and legal terms ensuring compliance with a defined product portfolio, pricing matrix and any regulatory considerations. Work with Head of Business, Operations Manager and Commercial finance to follow bid governance process on acceptable financial risk on a per opportunity basis prior to issuing contracts. Manage all aspects of the sales process from initial enquiry, tender / bid response, proposal generation, contractual agreement and handover to operations for establishment. Implementation and management of an Indirect sales team. Proactively contribute and recommend improvements to Plusnet’s Business proposition. To identify and secure cross selling and up selling opportunities within existing channel partners. To actively participate in sales initiatives and marketing campaigns. To proactively inform customers and channel partners of new products. Work closely with business partners, create relationship, develop and drive proactive approach into assigned accounts. Seek opportunities to drive product take up, and improve product margins through pricing, usage and cost reduction. Work with customers and key suppliers to ensure effective delivery of products to maximize sales / margin. Work with Service Delivery Managers to handover new customers to in-life delivery. Maintain an Account Management relationship with customers to drive volume and ensure all customers meet contractual commitments. Own all sales / commercial discussions with existing customers on re-contracting and / or contract renegotiations. Key Skills: High level of education. Proven telephone sales track record with experience in B2B sales / business development. Experience in building strong customer relationships. Broadband industry experience preferred. Excellent ability to communicate and negotiate via telephone. Excellent ability to understand and articulate customer requirements in order to propose solutions and benefits which meet and exceed customer requirements. Strong planning, organization and sales reporting skills. Being able to prioritise pipeline activities is a must. Excellent decision making and problem solving skills with attention to detail. Strong team player. Literacy and Numeracy: Able to construct customer deals within agreed financial parameters. Good business acumen and competent communicator of business quotations and proposals.2012-05-16 19:16:37United StatesBTNoneNoneNoneVirtual, USA28738169http://bt.jobs/xml/28738169/jobUSANoneComplaints Advisor Location: Sheffield Salary: Competitive # of openings: 1 Description Complaints Advisor An opportunity has arisen for a Complaints Advisor to join the Complaints Team. The Complaints Advisor is responsible for all formal complaints which come into Plusnet. These can be in the form of Online Complaints, Letters and Director Escalations. They would also be expected to handle complaints from our Regulatory Bodies (ISPA and Ofcom) as well as dealing with claims from our Alternate Dispute Resolution Scheme, run by CISAS. They are also expected to look for areas of improvement within the call centre and business as a whole in drive to drive efficiency improvements both through feedback and process/product development. Key Skills: Levelling “DN” or above for last 2 quarters. No PIPs or other disciplinary record (which would be covered by above). Currently working a tech/faults role. Faults and/or Prov experience preferable. Excellent written and spoken communication skills. Desire of getting things fixed and enjoys taking personal ownership of problems until conclusion. Interest/Experience in identifying root cause analysis and interpreting data to identify drivers of complaints. If you are interested in applying for this vacancy, in the first instance, you must obtain your line manager’s approval. Once this has been secured, please send your CV and also a covering letter detailing how you would approach dealing with a customer complaint and what actions you would take to ensure that the customer does not feel a need to complain again.2012-05-16 19:16:37United StatesBTNoneNoneNoneVirtual, USA28738170http://bt.jobs/xml/28738170/jobUSANoneSoftware Engineer (All Levels) Location: Sheffield Salary: Competitive # of openings: 1 Description Role Title: Software Engineer Reports to: Lead Software Engineer Division: Engineering and Operations Reference: Software Engineer The Software Engineer is responsible for the deployment and support of projects/operational tasks. They provide technical support, resolving escalated technical issues within their own work area.Key Activities: They ensure that the Software Engineering policies, standards and procedures for the function that support the business aims and take into account legal, regulatory, Human Rights and policy constraints. The Software Engineer also encourages people to share knowledge for mutual benefit in improving skills, and keeps an eye on developments in the wider IT industry; to ensure the skills within the function remain at the cutting-edge to meet future business requirements. The role holder will leverage the experience of the relevant professional communities to discharge these responsibilities, thus ensuring knowledge sharing extends beyond the functional boundary of the role. Essential role related knowledge, skills, qualifications and experience required: Completes own role independently or with minimal supervision/guidance. Uses discretion in identifying and resolving complex problems and assignments. Specific instruction is usually given and work is reviewed at frequent milestones. Determines when problems should be escalated to a higher level. Experience of supporting, maintaining, and troubleshooting in an ISP environment. Experience of release management, configuration and rollouts. Good understanding of LAMP environments. Good understanding of LAMP technologies. Knowledge of Continuous Integration, TDD, Unit Testing, BDD, MySQL, Design Patterns, LAMP, Maven, Git desirable. Experience of working in a dynamic engineering environment. Ability to produce quality work to demanding timescales. Ideally relevant industry qualifications or equivalent knowledge base. Good technical understanding and experience. Interpersonal skills working within a team environment. Excellent trouble-shooting skills. Outstanding ability to communicate both in written and verbal form.2012-05-16 19:16:36United StatesBTNoneNoneNoneVirtual, USA28738167http://bt.jobs/xml/28738167/jobUSANoneCustomer Relationship Manager Location: Sheffield Salary: Competitive # of openings: 1 Description Role Title: Customer Relationship Manager Reports to: Director of Shared Services Department: Shared Services Reference: Customer Relationship Manager Here at Plusnet, we’re very proud of our award winning products and services and our high level of customer support. We recognise that our people are critical to the success of our business so that’s why if you work with us we’ll give you a competitive salary, a generous bonus structure and a free lunch. So if you want to be part of a fast growing business that puts its people at the heart of what it does, please apply today. The Customer Relationship Lead is responsible for: The planning, successful execution and follow up for a diverse range of customer retention, x-sell and up-sell campaigns, along with producing their annual budget, monthly forecast, and other business reporting as required. The CRM will carry out innovative and sometimes complex projects to their completion, and thoroughly analyse maturing data in order to make sound recommendations for next steps that aim to improve our net results. The role holder will be responsible for conceptualizing and managing a diverse range of customer retention campaigns and initiatives. This includes idea generation and exploration, preparing and presenting proposals, overseeing the creative and production processes and championing successful execution. Analysing campaign outcomes in detail, using a variety of proprietary software applications. Drawing insights and presenting results clearly to facilitate sound decision making on next steps. They will be responsible for building a detailed, bottom-up annual budget for areas of responsibility, supplying key inputs to the quarterly reforecast, using the most accurate, up-to-date information available. The role holder must be prepared to discuss assumptions used for developing budgets and forecasts.Key Skills Required: BSc degree with major in Marketing required. 4-6 years’ experience in a direct marketing environment, preferably with experience in both acquisition and retention marketing. Continuity, including retention and cross selling strongly preferred. Effective verbal and written communication on all levels and both internally and externally. Strong analytical, technical and mathematical abilities. Self-motivated, analytical, quick learner, organized, detail-oriented, multi-tasker. Prioritizes workload and meets deadlines for a variety of marketing "deliverables". Demonstrates initiative with a results orientation, while exhibiting strong drive and leadership skills.2012-05-16 19:16:36United StatesBTNoneNoneNoneVirtual, USA28738168http://bt.jobs/xml/28738168/jobUSANoneProduct Manager Location: Sheffield Salary: £Competitive # of openings: 1 Description Role Title: Product Manager Department: Commercial Reference: Product Manager Here at Plusnet, we’re very proud of our award winning products and services and our high level of customer support. We recognise that our people are critical to the success of our business so that’s why if you work with us we’ll give you a competitive salary, a generous bonus structure and a free lunch. So if you want to be part of a fast growing business that puts its people at the heart of what it does, please apply today. The role holder MUST have previous Product Management experience. They will responsible for one of more aspect of product management of one or more of Plusnet’s products and services. They will also be responsible for the design and management of subsequent changes/ improvements to Plusnet’s product portfolio (eg, price changes, new product launches). They will be responsible for owning the in-life product lifecycle and performance, managing 3rd party suppliers and contributing to the overall product strategy. They will have responsibility for managing the products and services supplied by Plusnet to ensure customer satisfaction, optimum product economics and minimise risk to both Plusnet and our customer satisfaction. The successful candidate will be expected to recommend changes, improvements and adjustments necessary to live products during the lifecycle via liaison with the relevant departments and external suppliers. Responsibilities include line management of supporting Product Leads/Specialists, ensuring performance of Plusnet products against their designed lifecycle and managing External Supplier relationships and cost control. The role holder will be responsible for management of in life improvement or Get well programmes, product satisfaction of our customers and supporting and driving the sales channels, marketing and proposition change requests. They will need to work with operations and service delivery on feature enhancement and cost reduction, work with Sales on specials offers or incentives and undertake the ownership of any legal and regulatory obligations whilst supporting and influencing Industry Forums and User Groups.Key Skills Required: Experience of Product Management ESSENTIAL. Excellent commercial skills. Excellent strategy development skills. Experience of working with 3rd party suppliers. Ability to work closely with Development Teams and be able to make business rules related judgements. Expert user of MS Powerpoint, and able to write and deliver clear presentations & recommendations to all levels of business. Strong project management ability. Ability to work independently.2012-05-16 19:16:36United StatesBTNoneNoneNoneVirtual, USA28738166http://bt.jobs/xml/28738166/jobUSANoneBusiness Acquisition Marketing Manager Location: Sheffield Salary: Competitive # of openings: 1 Description Business Acquisition Marketing Manager A vacancy has arisen for a Business Acquisition Marketing Manager to work in our Commercial & Marketing Department The role holder will lead on all acquisition marketing strategy and activity for Plusnet, including above the line and below the line marketing. The role holder will be responsible for managing all agencies related to delivering Marketing Campaigns. Strong project management skills are required as well as analytical ability and creative evaluation skills. The role holder will also need to assist with product launches and in-life comms. Detailed Roles & Responsibilities are as follows: Develop and deliver Business acquisition marketing strategy to achieve sales volume and revenue targets and drive brand metrics e.g. awareness & consideration. Lead agencies to devise a strategy encompassing all elements of marketing from media plans, brand architecture to creative campaign development. Manage the entire marketing campaign process from brief writing into post campaign evaluation and performance analysis. Work with BT Legal on approving Marketing claims to be used in creative executions. Amend campaigns based on performance measurements. Work closely with PR team to promote the Plusnet brand in the media. Work with BT Competitor Intelligence Team and BT Business Product Line to keep abreast of key competitor activities. Define responses to competitor activities where appropriate. Lead all market research requirements and liaise with the BT Research Team to deliver this. Work closely with the props team to ensure new propositions fit within the overall brand strategy and the relevant market and customer insights feed into propositions design. To translate the marketing strategy into operational marketing activity. To lead and motivate a team of marketing professionals within the wider Plusnet marketing team. Manage relationships with a vast array of partners and suppliers, both internal and external. Develop and manage campaign / communications plans against business objectives, delivering to response / awareness rates within budget and then to monitor performance of products or campaigns against plan, carrying out changes to the plan if necessary to ensure that targets are achieved. Will own major targets (e.g. revenue, volume, CPA) Maintains accountability and visibility with the senior team for leading marketing strategy - regularly presenting business cases, marketing plans, creative work evaluation reports etc to the leadership team. Responsible for the effective expenditure of the marketing budget and ownership of related ROMI/CPA targets. Key Skills: 7+ yrs experience of Marketing in a fast paced environment with broad knowledge of the whole marketing mix. History of building brands and ability to influence and drive strategic direction. Strong Agency management skills. Strong project management skills. Strong analytical skills. Excellent commercial acumen. Strong influencing, negotiating and communication skills. The ability to negotiate top level targets. Relationship management with senior internal and external managers and agencies. Ability to lead a team. Excellent interpersonal and relationship management skills.2012-05-16 19:16:36United StatesBTNoneNoneNoneVirtual, USA28738165http://bt.jobs/xml/28738165/jobUSANoneBusiness Sales Lead Location: Sheffield Salary: Competitive # of openings: 1 Description Business Sales Lead A vacancy has arisen for a Business Sales Lead to work in our Commercial Department The role holder is responsible for driving business sales through proactive acquisition activity against a defined sales strategy. Responsibilities include: new business generation and management of prospects from initial contact through to contract signature and ongoing relationship management to optimise revenue and volume. The Primary focus within this role is to drive acquisition on Plusnet’s deliver new and existing opportunities for our Partner Programme. This will be achieved through outbound sales activity to prospective clients using cold and warm sales techniques to excel and convert clients, therefore achieve against targets and objectives. Core skills include: self-driven, results-oriented, accountable and ability and desire to take ownership. The role requires the ability and confidence to deal with people at senior management level and able to work under pressure and to targets. An understanding of the sales process and techniques and broadband industry are key requirements of the role. Detailed Roles & Responsibilities are as follows: To proactively target an assigned set of acquisition accounts through proactive telephone activity and face to face interaction with acquisition targets. Respond to and manage inbound sales opportunities. Responsible for the creation of customer proposals tailored to meet the customer specific needs and ensure all requirements are captured within the customer proposals. Ensure all proposals are compliant with a defined product portfolio, pricing matrix and bid governance process. Work with the Sales Manager and Head of Business to ensure all pricing proposals are approved before issuing to prospective customers. Understand business market and key drivers, influences and developments in target sectors, including competitive and portfolio landscape. Manage and track prospects to provide accurate monthly order pipeline forecasts. Ensure all prospects are tracked and updated via Salesforce records. Manage all aspects of the sales process from initial enquiry, tender / bid response, proposal generation, contractual agreement and handover to operations for establishment. Work with Sales Manager, Operations Manager and Head of Business to follow bid governance process on acceptable financial risk on a per opportunity basis prior to issuing contracts. Managing and overcoming customer objections to optimise sales conversion. Proactively contribute and recommend improvements to Plusnet’s Business proposition. To identify and secure cross selling and up selling opportunities within existing channel partners. To actively participate in sales initiatives and marketing campaigns. To proactively inform customers and channel partners of new products. Work closely with business partners, create relationship, develop and drive proactive approach into assigned accounts. Seek opportunities to drive product take up, and improve product margins through pricing, usage and cost reduction. Work with customers and key suppliers to ensure effective delivery of products to maximize sales / margin. Work with Service Delivery Managers to handover new customers to in-life delivery. Maintain an Account Management relationship with customers to drive volume and ensure all customers meet contractual commitments. Own all sales / commercial discussions with existing customers on re-contracting and / or contract renegotiations. Key skills: High level of education. Proven telephone sales track record with experience in B2B sales / business development. Experience in building strong customer relationships. Broadband industry experience preferred. Excellent ability to communicate and negotiate via telephone. Excellent ability to understand and articulate customer requirements in order to propose solutions and benefits which meet and exceed customer requirements. Strong planning, organization and sales reporting skills. Being able to prioritise pipeline activities is a must. Excellent decision making and problem solving skills with attention to detail. Strong team player. Literacy and Numeracy: Able to construct customer deals within agreed financial parameters. Good business acumen and competent communicator of business quotations and proposals.2012-05-16 19:16:36United StatesBTNoneNoneNoneVirtual, USA28738164http://bt.jobs/xml/28738164/jobUSANoneHosting Adminstrator Location: New York - New York Job Code: 3478 # Of Openings: 3 Description We bring it all together for you BT Global Services is a managed networked IT services company, operating globally and delivering locally. We work for 8,500 organizations, such as BMW, Credit Suisse, Deutsche Bank, Emirates, the EU, Fiat, FTSE, Microsoft, Nato, NYSE Euronext, Thomson Reuters, Unilever, Volkswagen and Volvo. They rely on our networks and services for their success. Heritage and scope We understand networks and our customers can draw on more than 30 years of experience working with them. We have a unique breadth of scope, reach and capability. Our network reaches all corners of the world, underpinning global business by delivering networked IT services securely and efficiently wherever it operates. We’re part of BT Group, which, with annual revenues of more than $30 billion1, is one of the 200 largest companies in the world. BT is a direct descendent of the world’s first commercial telecommunications undertaking. Founded in 1846, it was the forerunner of today’s $3.2 trillion IT industry. With privatization in 1984, BT heralded today’s vibrant and competitive telecommunications industry. Purpose Of Role: The role holder is responsible for the deployment and support of IT infrastructure, systems and application software, Database management, network services and data security to both internal and external customers. He/she provides complex technical support, resolving escalated technical support issues including proposals to ensure systems availability to the customer. The role includes problem diagnosis and resolution, and activities will comprise requirements analysis, testing, integrating and managing components and models. The role holder has an appreciation of and/or participates in the design of systems architecture and network systems, and may be responsible for generating new opportunities and maintaining the client relationship and satisfaction. Key Responsibilities: * To evaluate, test and install software/hardware provided by suppliers (internal or external) with appropriate controls and standards e.g. Firewalls/Data Security, DBMS, MVS software, Network software and hardware. * To test & install software maintenance upgrades provided by suppliers. * To provide problem diagnosis and resolution liaising with technical manager, peers, suppliers and customer/developer groups where appropriate; may be required to provide full 24-hour on call emergency support. * To contribute to the management of vendor and supplier contracts and/or SLAs/OLAs to BT standards, ensuring value for money and adherence to agreed service/performance levels. * To ensure operational procedures are in place, maintained and followed as approved by technical team leader. * To support recovery activities following failure, including disaster recovery. * To monitor performance where appropriate. * To provide advice and guidance to other groups on technical and operational issues. * To provide resource and expertise to support product evaluations with other groups/customers. * To provide line management/team leader responsibilities for Team members where appropriate. * To ensure all appropriate documentation is provided and maintained to the ISO9001 standard. Business Impact: * Medium impact due to the operational nature of the role, would generally act under supervision but may be required OOH to work in isolation and take professional decisions to restore critical BT business functionality. Authority/Decision Making: * Systems/application level authority - refers to management where appropriate. * Full responsibility for the recovery of major incidents following system failure, where necessary. * Possible accept into service sign off. Qualifications: * Typically computing/engineering degree entrant, or served a technical apprenticeship and obtained NVQ and further education technical qualifications. * Working towards formal vendor training to professional certification standards, e.g. CCNP, MCSE, Sun Solaris, HP certified systems engineer, Oracle Certified DBA. Skills/Experience: * Demonstrates competence in own area, although may still be acquiring higher level skill and will be working to deepen knowledge/skills in own area, and broaden ability over a variety of skills. * Typically will work with moderate guidance on own area of knowledge, but able to apply knowledge/skills to a variety of standard day to day activities and to identify unusual technical problems and respond to managers requests in non-standard situations. * Able to investigate all the facts, identifying the problem and all relevant issues in straightforward situations. Can then generate possible solutions, assessing each using standard procedures and making a sound decision. * Able to probe and listen carefully, presenting information clearly and in an appropriate style making technical information clear and persuasive to others in straightforward situations. * Can prioritise and organise own work to deliver to agreed deadlines and to control costs related to own work. * Understands appropriate customer Business Processes and operating environments. BT is an equal opportunity employer2012-05-14 18:55:45United StatesBTNoneNoneNoneVirtual, USA28675270http://bt.jobs/xml/28675270/jobUSANonePart Time Technical Support Advisors Location: Sheffield Salary: £18,000 pro rata # of openings: 10 Description Technical Support Advisor (part time evenings and weekends until 1130pm) Sheffield City Centre £18,000 pro rata + benefits Here at Plusnet, we’re very proud of our award winning service and our high level of personal customer support. We recognise that our people are critical to the success of the business which is why we can offer you a great working environment and excellent benefits from right here in Yorkshire. As a Technical Support Advisor you will be: Dealing with a wide range of customer/technical enquiries relating to our Internet and phone services. Replying to customer/technical enquiries through phone and email Expected to play a key role in ensuring that the Plusnet workplace remains fun, relaxed and friendly! We would love to hear from people who: Have experience of dealing with broadband or phone diagnostics Have experience of working within a customer facing environment Have excellent communication skills and rapport building skills Are able to work on public holidays and weekends up until 1130pm Are able to work as part of a team Are natural and proactive problem solvers Have 1stor 2ndline technical support experience2012-05-11 21:10:33United StatesBTNoneNoneNoneVirtual, USA28642395http://bt.jobs/xml/28642395/jobUSANoneTechnology Consultant (Technical Design Authority) Location: Indiana - Indianapolis Job Code: 3709 # Of Openings: 1 Description BT Federal provides the government with IT and networking services that draw upon the expertise of our more than 100,000 employees worldwide with over 4,000 employees in the United States. We incorporate international government and commercial expertise to design, develop and manage advanced IT and networking solutions such as: • Identity and access management • Secure messaging • Wired, wireless and satellite networks • Mobile applications As a global IT and networking service company with a reputation for innovation, BT has the resources to deliver large, complex projects yet our responsive BT Federal office is focused to be able to react quickly in our continually changing market. Organization: BT Federal Title: Technology Consultant (Technical Design Authority) Location: Indianapolis, IN Purpose of Role: The role holder provides Technology and IT advice and services to internal and external clients. The focus is on aligning technology and IT strategy to business strategy and processes. Typically, these Consultants meet business objectives; solve problems and further business success by applying high levels of industry, applications and technical knowledge through the definition of solutions and design concepts. In addition role holders may work proactively with the client (e.g., LoB, CIO, etc.) to help define new product developments. Key Responsibilities: * Would normally fulfill the project Team Leader role. * To focus on the strategic investment in technology systems and/or networks to deliver a technical solution. * Uses in-depth knowledge of functional/business area and/or specific applications, conducts analysis to identify appropriate applications/solutions. * Focuses on the application of web and internet protocol technology to support a client's business strategy. * Analyses systems requirements and conducts high level design of network architectures and complex distributed systems. * With in depth knowledge of the industry, conducts analysis to identify bespoke or customized off-the-shelf applications/solutions for that industry. * From sound business & technical experience, identifies integration solutions and implementation strategies for effective exploitation of solution designs. Business Impact: * Assists in the definition of strategy and infrastructure investment for a business unit. * Responsible for engineering delivery plans for a project. * Contributes to transformation strategy for a platform. Authority/Decision Making: * Completes own role independently or with minimal supervision/guidance. * Supplier analysis for medium-sized projects. * Budget responsibility varying depending on lines of business and program delivery responsibility. Qualifications: * Bachelor’s degree in Computer Science, Engineering, or related field or equivalent work experience. * Relevant professional experience. * Cisco certification (CCNA, CCNP, or CCIE required). Skills/Experience: * Experienced and fully competent in own area and will share own expertise and provide guidance and support to others. * Has developed specialist knowledge in one area but can apply knowledge/skills to a range of standard and non-standard activities. * Aware of internal/ external business issues and best practice in own discipline which is then applied to own role. * Can identify key issues and patterns from partial/conflicting data and can take a broad perspective to problems and spot new, less obvious solutions. * Can manage own time to meet agreed targets and develop plans for specific work activities in own area over the short-term which will include forecasting resource requirements. * Able to interpret client needs, assessing the full requirements and identifies solutions to non-standard tasks/queries. * Can adapt information/style to the audience, explaining difficult issues clearly, establish consensus and reach agreement. * Can take action to monitor and control costs within own work horizons and promote team work, coaching and guiding others while creating informal networks with key contacts within own area. Please note: * Must be a U.S. citizen and currently hold a DoD Secret clearance or be able to obtain a Secret clearance shortly after starting employment with BT Federal. The ability to obtain a DoD Top Secret clearance at some point in the future may also be required. * Must be local to the Indianapolis, IN market, as on-site work is required. * Travel is an inherent part of this position. * No relocation support is currently available for this position. * BT Federal is an Equal Opportunity Employer.2012-05-10 18:48:31United StatesBTNoneNoneNoneVirtual, USA28605650http://bt.jobs/xml/28605650/jobUSANoneAnalyst Security Services Location: Indiana - Indianapolis Job Code: 3710 # Of Openings: 1 Description BT Federal provides the government with IT and networking services that draw upon the expertise of our more than 100,000 employees worldwide with over 4,000 employees in the United States. We incorporate international government and commercial expertise to design, develop and manage advanced IT and networking solutions such as: • Identity and access management • Secure messaging • Wired, wireless and satellite networks • Mobile applications As a global IT and networking service company with a reputation for innovation, BT has the resources to deliver large, complex projects yet our responsive BT Federal office is focused to be able to react quickly in our continually changing market. Organization: BT Federal Title: Analyst Security Services Location: Indianapolis, IN Job Description: This professional will serve as a key member in the security consulting organization within BT Federal. BT Federal is currently working with a number of organizations across vertical markets, and is seeking individuals with experience in the information security space. Specifically, an Analyst Security Consultant may be responsible for performing BT core security services, including risk assessments, security audits, network vulnerability assessments, as well as security program services such as identity management, security remediation, and patch management initiatives. An Analyst Security Consultant may also be responsible for mentoring and developing the talents of other members of the security team. A hands-on Security person is often required for many of our consulting engagements. Job Requirements: * Experience in information technology strategy planning, information security program and administration, security architecture design and technology assessment. * Advanced written and verbal communication skills * Excellent leadership and teaming skills. * Demonstrated integrity within a professional environment * 5+ years of experience in a computer security related field. * 3+ years of experience with UNIX, Windows or Linux operating systems. * 3+ years of experience with Firewall and Filtering technology. * 3+ years of experience in the telecommunications industry preferred. * Experience with highly complex networks. * Experience with security program audits and assessments. * Ability to perform network security vulnerability assessments. * Expertise in associating security requirements and initiatives with business drivers to ensure successful implementations is desired. * Strong experience in performance analysis. * In-depth experience with change management. * Hands-on experience with Firewall log analysis and incident handling. * Well versed in perimeter security actuators and concepts. * Firewall analysis background. * In-depth understanding of internetworking. * Certification in and/or hands-on experience on firewall products such as Bricks and Nokia/Check Point desired. * Knowledge of security systems and mechanisms; able to interpret data and identify potential security issues. * Highly motivated with the ability to work independently * IT professional with numerous years experience in security, systems integration, enterprise, operations, infrastructure, and development aspects of the IT and professional services industries. Education and Certifications: * Bachelors Degree in Information Technology or Computer Science or related work experience plus 5 years minimum of IT experience. * CISSP highly desired. Please note: * Must be a U.S. citizen and currently hold a DoD Secret clearance or be able to obtain a Secret clearance shortly after starting employment with BT Federal. The ability to obtain a DoD Top Secret clearance at some point in the future may also be required. * Must be local to the Indianapolis, IN market, as on-site work is required. * Travel is an inherent part of this position. * No relocation support is currently available for this position. * BT Federal is an Equal Opportunity Employer.2012-05-10 18:48:26United StatesBTNoneNoneNoneVirtual, USA28605644http://bt.jobs/xml/28605644/jobUSANoneSenior Technical Implementation Manager Location: South West Salary: £47,000 - £52,000 # of openings: 1 Description Senior Technical Implementation Manager Key purpose of the role Provide Lead technical support on the deployment of a variety of security devices and technologies, as listed below. Configure devices based on High-level Designs, and where appropriate provide technical consultancy in areas of expertise. Actively participate and represent Operations during the launch of new services or product enhancements. Work with a variety of external customers internally and externally. Key responsibilities • Lead on behalf of BT Security on complex implementations involving security deployments • Provide Subject Matter Expert technical consultancy services in support of new BT Security Services working directly with the customer and account teams in the technical data requirements capture phase. • Lead and manage conflicting workload priorities. • Produce and deliver technical training/mentoring to BT FTS SOC technical support staff. • Actively participate in delivering security solutions by providing consultancy and SME expertise to delivery managers ensuring that delivered solutions conform with established BT Security software/hardware standards. • Engage with BT GS & BT I&D technical peers to ensure that BT Security requirements are considered when developing new services including devising solutions standards, test schedules and ORT/UAT requirements. • Be responsible for the configuration and maintenance of reference model/test lab environments capable of replicating and testing in-life customer solutions. • Own the integration testing of new network security products and services including the production of all relevant supporting operational documentation. • Achieve and maintain the relevant technical accreditations required to support all products within the appropriate product matrices. • Represent BT Security at customer and industry events extending to presenting BT Security’s technical capability to customer and industry audiences. • Track, record and manage financial expenditure, producing business cases where appropriate in support of financial spend. • Ensure full awareness of the need to safeguard sensitive customer information at all times, so that customers perceive BT to be a trustworthy organisation. • Matrix manage or directly manage teams to deliver deployments into Operations.   Professional/Technical Competencies Formal qualifications essential to the job: Qualification to degree level in a relevant technical background would be desirable. Professional qualifications should include one or more of Cisco CCNA, CCNP / CCNP Security, CCSP. Nokia Admin 1 - 2 , Check Point CCSA , CCSE and Provider 1 Experience essential for the job: A background in data communications is essential. Particular knowledge on Internet working and IP Skills are a requirement. Vendor Security technologies where considerable experience is expected in a range of the following: - • Layer 2 firewall Technologies • Virtual firewall Technologies • Juniper Security products including Firewall, IPS and Juniper NSM Enterprise Management Console. • McAfee IPS, McAfee Sidewinder and Sidewinder Command Center Enterprise Management Console. • Checkpoint firewall technologies deployed on various vendor platforms e.g. Legacy Nokia, Checkpoint appliance, Crossbeam, Resilience and Checkpoint Provider-1 Enterprise Management Console. • Cisco PIX, ASA, FWSM firewall technologies. • Blue Coat Proxy SGOS, Blue Coat AV technologies • Fortinet Firewall technologies. • F5 Application Layer Firewall technologies • Experience in managing and delivery of customer network solutions.2012-05-08 19:57:36United StatesBTNoneNoneNoneVirtual, USA28547182http://bt.jobs/xml/28547182/jobUSANoneMarketing Director, Product Marketing Location: Massachusetts - Quincy Job Code: 3703 # Of Openings: 1 Description BT IS AN EQUAL OPPORTUNITY EMPLOYER Marketing Director, Product Marketing The role holder leads the Product Marketing team withdevelopment of global Go To Market strategy for all BT Conferencing launch and release initiatives. He/she understands the marketplace and customer needs and works closely with Product, Marketing, Sales, Partners and our customers to best position BT Conferencing products/services to be successful in the market place. He/she will be responsible to communicate BT Conferencing as a leader in the industry and consistently message our value proposition and one BT story. A main focus will be on BT’s unified communications and collaboration strategy and understanding how we integrate this into key internal and marketplace messaging. Key Responsibilities * Execute Go-To-Market plans against the global BT Conferencing product launch roadmap, effectively delivering products to the marketplace, and key channels, resellers and partners. * Develop and manage the BTC Go-To-Market annual planning process, budget and resources so as to strategically maximize launch and revenue tactics and drive global propositions, prioritising against BTC’s objectives and sales focus, and agree on the plan with the VP Marketing. * Develop and manage all aspects of internal and customer-facing communication and collateral for global product launches, prioritising against BTC’s objectives and sales focus, and agree plan with VP Marketing. * Work with Marketing and PR teams to establish strategic plans and drive product launches. Work with the regional marketing personnel on these initiatives, with the main aim to drive product forecast revenue and deliver profitable product streams. * Understand BT Conferencing’s product categories and be able to effectively message our value-differentiating services portfolio. * Understand and be able to articulate the BT Tone of Voice and BT Value Proposition in both written and * oral communications. * Recognise how BT Conferencing products can be best leveraged for an optimum return on investment. * Utilize PR to drive credibility, perception and market positioning through customer focused content. Deliver global Sales Case study content to be used to sell ROI and UCC propositions. * Assist with the delivery of key product information both internally and externally with BT business units, key channels and partners and within the marketplace. * Work closely with the channels, suppliers and product lines to understand future conferencing solutions, ensuring that these are customer centric at all times. * Work closely with the global Marketing mangers to share learning and gain synergies across all products. * Project management, Go To Market plan writing, execution and on-going management, budget oversight and support to programme team as required * Understand competitor offerings and USPs (e.g. price, solution). Sales Enablement * Will show examples of high standards of enablement plans, collateral, training, showcase demonstrations and knowledge calls * Will show examples where they have driven initiatives to drive urgency or impact for key launches * Will show examples of good case studies, good news articles and comms to build credibility around a launch or new offer * Will work with Product to drive Go-To-Market strategy and positively impact revenue objectives. Defining and Building the offer * Will show that they can work with Product Managers and Product teams to define offers, give clarity to customer offers and benefits * Will be able to show where they have helped improve products or offers by driving changes in presentation, features or approach * Will show an understanding of the customer business case for a given offer * Will be able to work with Product teams to deliver on time, rigorous and compelling launches Impact * Will be able to communicate effectively to press and media * Will be able to support specific customer engagements with proposition, product presentations and other deal support Prices and Competitiveness * Will know the competitors in a specific segment or geography for the capability and will know their positioning and current strengths/weakness * Will show an understanding of competitor strategy relative to our key offers and be able to concisely communicate it * Will understand how the commercial offers work and will be able to show examples of benchmarking Management capabilities * Sets high standards for the team and can demonstrate work to increase impact of team and individuals * Works well with partners and suppliers and can leverage their market position * Plays a significant part in the cross-portfolio marketing activity * Can present the overall Portfolio strategy and vision * Will create the marketing plan for their sector * Can keep to budget Measurable * Action against development plans for the broader team and key individuals * Regular progress reports on key product marketing efforts * Delivery of agreed Product Marketing development timelines * Implementation and management of effective product communication structure for Sales and other internal stakeholders * Semi annual survey of stakeholders * 360 feedback from internal business and leader stakeholders * 360 feedback from other team members BT IS AN EQUAL OPPORTUNITY EMPLOYER.2012-05-07 19:25:28United StatesBTNoneNoneNoneVirtual, USA28483426http://bt.jobs/xml/28483426/jobUSANoneTeam Manager, Service Operations Location: Virginia - Chesapeake Job Code: 3704 # Of Openings: 1 Description BT IS AN EQUAL OPPORTUNITY EMPLOYER BT Conferencing was established over 25 years ago and is now a leading global provider of audio, video and web collaboration services. Our year on year growth has seen us out-perform the conferencing industry expectation and with our extensive global portfolio, we are now the number one conferencing provider in the UK and Europe and currently have reach in over 75 countries. We have bases in the USA, EMEA and Asia Pacific and specialize in the delivery of reliable, robust and innovative conferencing solutions and product hardware to some of the largest companies in the world. Our quest for continual enhancement of our product portfolio means that we can offer tailor-made solutions to our customers, whether our clients are small SMEs or major global businesses. BT Conferencing has approximately 1300 employees working globally to help deliver a comprehensive portfolio of audio, video and web collaboration services, along with product hardware, to some of the largest companies in the world. Team Manager, Service Operations The role holder is primarily responsible for the management of a team in a complex product functional area within BT Conferencing Service Operations. He/she manages, leads and motivates a team of service operations team members dealing with complex products. Non standard products and/or frequent internal and external customer contact is a feature of this role. Responsible for resource planning to meet work volumes to ensure team meets commitments and KPI’s are met. Objectives include meeting financial, people and customer targets. * To own the customer relationship through a team of team members. * To demonstrate good knowledge of BT products and processes across functions and their customer base. * To build and maintain internal relationships across own organisation and, where appropriate, the wider unit. * To act as coach on assigned products and techniques for dealing with customer issues at each stage of the customer interaction. * To support and coach all team members, driving skills development and employee satisfaction. * To meet 1 to 1 targets and hold monthly team meetings to review and communicate progress and discuss future planning. * To ensure compliance targets are met for own team and to meet people related targets. * To communicate operational plans as it applies to the team, report on productivity and other measures as required. * To act as the first escalation point for customer complaints and retain ownership until resolution. * To be responsible for resource planning and capability matching within their team. * To own and develop the Customer Relationship with their designated customer-base and to deliver excellent customer satisfaction. * To own the customer relationship at "peer level" or higher within the customer organisation, * To manage Service Delivery and Reporting, ensuring root cause analysis is completed and actionable issues are identified and addressed, as well as to build and enhance a mutually beneficial relationships. * To meet all people management related targets. * To demonstrate awareness of BT’s strategy and good knowledge of unit strategy. Business Impact: * Business impact and accountability in terms of Satisfaction and cost. Medium to long term responsibility includes development of customer satisfaction plans, and customer service levels. * Drives short-term improvements against KPI's, but develops Customer Satisfaction plans for the long-term to meet overall customer satisfaction targets. Authority/Decision Making: * Ensures delivery of an excellent customer experience in all customer contacts within team. * Identifies and resolves barriers to achieving customer satisfaction / revenue collection and other targets, or escalates to next level manager. * Implements process improvements within own team, so that team operates at minimum cost and maximum benefit. * Acts as first level for customer escalations across the range of products. * Demonstrates a degree of creativity outside of standard procedures when making decisions to deal with issues. * Takes responsibility and accountability for managing people resource targets and performance of a team so that all customer satisfaction, quality, revenue, cost and productivity targets are achieved whilst minimising the number of complaints * Responsible for people issues associated with managing a team of team members, including attendance, performance management, discipline and grievance cases and recruitment as necessary. BT IS AN EQUAL OPPORTUNITY EMPLOYER2012-05-07 19:25:28United StatesBTNoneNoneNoneVirtual, USA28483427http://bt.jobs/xml/28483427/jobUSANoneContact / Customer Service Advisor Location: Belfast Salary: Competitive # of openings: 120 Description BT is creating a new state of the art contact centre in Belfast, Northern Ireland that will provide around 120 new jobs for multi skilled Contact Centre advisors and managers who can work flexibly across any part of the BT Group that requires additional resource quickly and provide exceptional levels of customer care to BT customers. The elite centre is a unique concept for BT Group, set up to be a flexible resource centre that can provide extra capacity to different parts of the company quickly and help enhance the service BT provides to its customers. We have opportunities for those with customer service experience to apply for first line manager and full time and part time advisor positions. The roles will involve a mix of both inbound and outbound activity in a combination of service, sales & loyalty calls and contacts. The post holders will handle a wide range of situations, products and services, from our superfast fibre-optic broadband technology to IT services. We expect many people will find this type of work extremely motivating because of its varying nature. Attendance will be between 8am to 8pm Monday to Friday and 9am to 6pm on Saturdays. Contact / Customer Service Centre Advisors * To deal with high volume low complexity customer contacts both voice and non voice in an effective and efficient manner, and where necessary, transferring customer contacts to the appropriate skill-set using knowledge based information. * Deliver a combination of service, sales and loyalty activities on outbound and inbound calls. * To listen, probe and analyse to determine underlying needs of customer concerns, including conflict resolution or complaint management. * To deal appropriately with and rectify customer concerns, showing empathy and providing solutions to address customer issues. * To communicate with customers in an appropriate manner, politely and promptly providing clear and accurate information in a simple and concise manner. * To demonstrate excellent knowledge of products and to use this to identify and recommend additional products to suit customers’ needs or provide customer with the best value. * To be responsible for own performance and delivery of KPI targets. * To welcome all customer feedback as an opportunity to improve customer service, provide feedback into the business and contribute to a culture of continuous improvement. * To work effectively as part of a team, sharing best practice and contributing to the success of the Centre. * Using appropriate systems to record customer contacts and carry out any actions required to meet the customer’s needs. * Adhere fully to scripts and call guides, asking mandatory consent questions and delivering loyalty statements where applicable, resulting in quality selling at all times. * To be aware of the commercial environment and balance business and customer needs appropriately. * To handle Customer Complaints using the appropriate complaint handling procedures, to attend and contribute to training, coaching, 121 and APR sessions as part of your personal development and performance enhancement process. * Understand the regulatory, fair trading and competition rules relating to the Centres work and sufficiently to be able to comply with them, relying on own knowledge or ability to recognise when specialist support is needed. * To identify and understand customer needs, respond to them and where possible resolve at first point of contact, only transferring to other departments where appropriate. (Customer Connected) * To enhance the customer experience by establishing and building customer relationships.(Straight forward) * To achieve all operational and productivity-related targets in line with business objectives. (Bottom line) * To proactively seek to ‘delight’ the customer every time in order to build customer loyalty and satisfaction.(Inspiring) * To ensure a high standard of conduct, demonstrating consideration, respect and empathy through all interactions, and making sure the quality and diversity strategy is adhered to. (Heart) * To actively support, at all times, company policy and the best practice in the area of security, with particular emphasis on the protection of sensitive customer information. (Trustworthy) * Be compliant as authorised to access, use or disclose customer information only when needed to do so to perform BT operational duties.(Trustworthy) * To contribute towards the overall goals of the Centre.(Drive for Results)2012-05-02 19:34:32United StatesBTNoneNoneNoneVirtual, USA28334980http://bt.jobs/xml/28334980/jobUSANoneSenior Finance Mgr - RP&A. BT Fleet Location: Midlands Salary: 65K + # of openings: 1 Description Senior Finance Manager – RP & A – BT Fleet. Responsibilities: Lead the Reporting, Planning and Analysis (RP&A) team within BT Fleet Finance, with ownership for key month end, forecasting and reporting processes, both statutory and management. Influence the senior management team in BT Feet to translate financial strategy into clear measurable actions. Own the financial control framework for BT Fleet, ensuring that controls reflect the latest appropriate accounting standards. Provide a point of contact for BT Fleet functions into Finance (HR, Legal, IT, Finance). Own the interface with BT plc Group finance reporting and analysis as required. Drive the RP&A and wider Finance team to achieve ‘best in class’ reporting and decision support frameworks, consistent with BT plc overall frameworks. Own and deliver statutory accounts for BT Fleet Ltd, including managing the relationship with external audit. * Lead and manage the RP&A team, ensuring clear definition of roles and responsibilities. Drive the team to achieve ‘best in class’ reporting and analysis frameworks, consistent with overall BT frameworks. * Production of reporting and analysis of BT Fleet performance in meeting targets, including appropriate variance analysis with appropriate value add driver based commentary. * Lead and manage the transaction processing activity within BT Fleet, to achieve efficient delivery of these processes with appropriate controls and system enablement * Own and co-ordinate key finance processes across the BT Fleet finance team, including month end close and quarterly rolling forecast (QRF) to deliver in line with timetable and quality. Own the risk and opportunity reporting process and embed this as a key management tool across BT Fleet business. * Lead analysis of BT Fleet financial performance, with clear linkage between financial result and operational activity drivers * Interface with BT plc Group finance team, representing BT Fleet in Group wide initiatives as required. * Own and prepare statutory accounts for BT Fleet Ltd, ensuring the accounts are delivered in line with timetable and to a standard that is auditable by external stakeholders (audit, tax, BT Group). Includes achieving accounts sign off, and briefing BT Fleet Ltd Directors on financial performance as appropriate. * Ensure appropriate control and integrity of the BT Fleet Balance Sheet, including successful external audit review. * Ad-hoc analysis and projects as required by BT Fleet Finance Director and leadership team * Support the Finance Director to embed a ‘high performance’ culture with the Finance team. * Challenge BT Fleet business performance, and influence leadership team and senior management to take appropriate action to deliver performance targets Applicants should be qualified accountants and preferably degree educated2012-05-02 19:34:31United StatesBTNoneNoneNoneVirtual, USA28334978http://bt.jobs/xml/28334978/jobUSANoneFirst Line Manager - Team Leaders Location: Belfast Salary: Competitive # of openings: 8 Description BT is creating a new state of the art contact centre in Belfast, Northern Ireland that will provide around 120 new jobs for multi skilled Contact Centre advisors and managers who can work flexibly across any part of the BT Group that requires additional resource quickly and provide exceptional levels of customer care to BT customers. The elite centre is a unique concept for BT Group, set up to be a flexible resource centre that can provide extra capacity to different parts of the company quickly and help enhance the service BT provides to its customers. We have opportunities for those with customer service experience to apply for first line manager and full time and part time advisor positions. The roles will involve a mix of both inbound and outbound activity in a combination of service, sales & loyalty calls and contacts. The post holders will handle a wide range of situations, products and services, from our superfast fibre-optic broadband technology to IT services. We expect many people will find this type of work extremely motivating because of its varying nature. Attendance will be between 8am to 8pm Monday to Friday and 9am to 6pm on Saturdays. First Line Manager - Team Leaders * To own the customer relationship through a team of Team Members. * Deliver a combination of service, sales and loyalty activities. * To create a high performance culture through regular call observation and coaching and be responsible for effective performance management of advisors, whilst maintaining a positive working environment where capability development is visible to all. * To demonstrate good knowledge of BT products and processes within own product areas. * To build and maintain internal relationships across own organisation, and where appropriate,the wider BT organisation. * May act as the first escalation point for customer or internal issues. * May be involved in providing information at a local level with trade unions. * To demonstrate awareness of BT’s strategy and good knowledge of unit strategy. * To coach Team Members on processes and procedures for own products and ensure compliance targets are met for own team. * To meet all people related targets. * Real Time monitoring of agent and centre performance, highlighting and actioning issues as appropriate. * To communicate operational plans as it applies to the team, to manage work volumes within the team and report on productivity and other measures as required. * Manage Performance – providing coaching, performance management and recognition where appropriate using open and honest communications. Hold monthly one to ones and team meetings.(Coaching for performance) * Communicate effectively – with teams and individuals by being able to deliver and contextualise key messages (good news/bad news/change communications) in a way which makes information impactful and relevant.(Straightforward) * Proactively drive and differentiate performance of individuals within the team including performance of revenue, efficiency and service.(Bottom Line) * Understand reasons in variation for team and individuals results.(Coaching for performance) * Support resource management at all times through the provision of suitably skilled and trained people to meet the demands of all work streams, be creative and foster innovation.(Inspiring) * Create a positive working environment by listening and engaging the team to contribute and participate in driving local improvement activities.(Inspiring) * Ensure that everyone within their team is clear about their role and being able to create a light of sight by effectively communicating how the individual / team performance contributes to the strategy of the business and the success of BT.(Heart) * Delivery of key business targets as identified within the scorecard, creating robust plans and drive for results.(Drive for results) * Enhance the overall capability of the team and the development needs of the individuals.(Coaching for performance) * Prioritise activities around removing barriers to providing customer service.(Inspiring) * May take a lead role within peer group to contribute towards the overall goals of the business.(Drive for Results) * Activity builds relationships across business units to drive best practice.(Helpful)2012-05-02 19:34:24United StatesBTNoneNoneNoneVirtual, USA28334974http://bt.jobs/xml/28334974/jobUSANoneImplementation Manager Location: Sevenoaks Salary: £41,000 # of openings: 3 Description BT Operate - Implementation Manager Key purpose of the role * Configuration and deployment of security devices and technologies from the BT MSS portfolio. * Contribute to design discussion based on High-level Designs, and where appropriate provide technical input in areas of technical expertise. * Contribute to the launch of new services or product enhancements. * Work with a variety of external customers internally and externally. Key responsibilities As part of a team or as instructed by technical team lead: - * Deliver complex implementations involving security deployments * Provide Subject Matter Expert technical consultancy services in support of new BT Security Services working directly with the customer and account teams in the technical data requirements capture phase. * Contribute toward the technical upskilling of BT FTS SOC technical support staff. * Provide technical expertise to delivery managers as part of a delivery team ensuring that delivered solutions conform with established BT Security software/hardware standards. * Engage with BT GS & BT I&D technical peers to ensure that BT Security requirements are considered when developing new services. * Contribute toward the integration testing of new network security products and services. * Achieve and maintain the relevant technical accreditations required to support all products within the appropriate product matrices. * Ensure full awareness of the need to safeguard sensitive customer information at all times, so that customers perceive BT to be a trustworthy organisation. Person Specification Professional/Technical Competencies: Formal qualifications that are essential to the job: * Qualification to degree level in a relevant technical background would be desirable. * Professional qualifications should include one or more of Cisco CCNA, CCNP / CCNP Security, CCSP. Nokia Admin 1 - 2 , Check Point CCSA , CCSE and Provider 1 Experience essential for the job: A background in data communications is essential. Particular knowledge on Internet working and IP skills are a requirement. Vendor Security technologies where considerable experience is expected in a range of the following: - •Layer 2 firewall Technologies •Virtual firewall Technologies •Checkpoint firewall technologies deployed on various vendor platforms e.g. Legacy Nokia, Checkpoint appliance, Crossbeam, Resilience and Checkpoint Provider-1 Enterprise Management Console. •Cisco PIX, ASA, FWSM firewall technologies. •Blue Coat Proxy SGOS, Blue Coat AV technologies •Juniper Security products including Firewall, IPS and Juniper NSM Enterprise Management Console. •McAfee IPS, McAfee Sidewinder and Sidewinder Command Center Enterprise Management Console. •Fortinet Firewall technologies. •F5 Application Layer Firewall technologies •Experience in managing and delivery of customer network solutions.2012-05-01 19:43:32United StatesBTNoneNoneNoneVirtual, USA28306577http://bt.jobs/xml/28306577/jobUSANoneTier 2 Security Device Engineer Location: Virginia - Chantilly Job Code: 3654 # Of Openings: 2 Description We bring it all together for you BT Global Services is a managed networked IT services company, operating globally and delivering locally. We work for 8,500 organizations, such as BMW, Credit Suisse, Deutsche Bank, Emirates, the EU, Fiat, FTSE, Microsoft, Nato, NYSE Euronext, Thomson Reuters, Unilever, Volkswagen and Volvo. They rely on our networks and services for their success. Heritage and scope We understand networks and our customers can draw on more than 30 years of experience working with them. We have a unique breadth of scope, reach and capability. Our network reaches all corners of the world, underpinning global business by delivering networked IT services securely and efficiently wherever it operates. We’re part of BT Group, which, with annual revenues of more than $30 billion1, is one of the 200 largest companies in the world. BT is a direct descendent of the world’s first commercial telecommunications undertaking. Founded in 1846, it was the forerunner of today’s $3.2 trillion IT industry. With privatization in 1984, BT heralded today’s vibrant and competitive telecommunications industry. The role holder is responsible for the providing the advanced troubleshooting and problem resolution to both deployed devices and management systems that are not functioning properly. Additionally the role holder will take part in the deployment and migration of customer owned security device to the BT management service. For BT proprietary devices the role holder may be called upon to take part in the imaging, configuration, shipping, and receiving of Sentry platforms, MIDS platforms, MLR platforms, and OOB unites as needed. The role holder is expected to perform their duties in accordance with criteria set forth by the ISO 27001 program, as well as ensure that they take part in activities (regular meetings, security reviews, training) that are mandated by ISO 27001 to ensure the BT Chantilly SOC is always in accordance with the program. Key Responsibilities & Job Standards KEY RESPONSIBILITES What I am responsible for JOB STANDARDS How I do it – Requirements for the role responsibility i.e. the core activities and outputs, the behaviours/capability requirements * Analyse security events generated on customer networks, escalating when necessary according to the escalation criteria specified by the customer * Perform initial triage of sentry, MIDS, and other infrastructure platforms. Provide resolution when able, and escalate triaged data to advances support teams when unable * Man the phones system while on shift * Man the primary SOC inbox on shift in adherence to the processes and procedures outlined in the SOC SOP. * Troubleshooting of all deployed devices managed within the Chantilly SOC. These include Linux based platforms, McAfee IPS, IBM IPS, Cisco IPS, SourceFire IPS, Snort IDS, Check Point Firewalls, Juniper Firewall (NetScreen), Tipping Point IPS, and Splunk Log Server * Maintenance of all associated management platforms with the Chantilly SOC * Deployment of all security devices being brought into the BT Managed Security Service * Configuring basic health monitoring for all deployed devices (with the exception of the sentry / MIDS / MLR platforms) * Ensuring ALL tasking is captured in a SOCRATES Customer Service request * Man the primary Tier 2 inbox in adherence to the processes and procedures outlined in the SOC SOP. * Configuration and testing of all Out Of Band communication devices * Participate in the 24/7/365 on call rotation * Ensure all customer communications are captured in a Customer Interaction Form. * Utilize customer feedback to perform tuning on managed device policies * Ensure all time on duty is captured in the Clarity-One Time Management System before 11:59 PM EDT every Thursday * Properly escalate customer concerns via the CSR form to other entities within Chantilly SOC support Infrastructure * Take part in all internal SOC platform certifications as they become available * Maintain and be familiar with BT Operate browser bookmarks, specifically where they maintain to security practices and ISO270001 documents. * Perform ad hoc auditing tasks as directed by the Tier team lead, or SOC Manager * Triage of all problem devices will utilize the scripts provided in the /counterpane/update directory of the applicable management platform. In the event a problem can not be resolved within the Tier 1 queue, output from the previously run diagnostic scripts will be inserted into a CSR and put into the Tier 2 CSR queue * All phone usage will be executed following the procedures outline in the “Tier 1 SOC Phone Usage” section of the SOP * All customer communication, regardless of type (SOCRATES mail, standard email, telephone) will be properly captures in a SOCRATES Customer Interaction From as outlines in the “Documenting Customer Communications” section of the SOP * The Tier 2 inbox will be utilized and managed as prescribed in the “SOC Inbox” section of the SOP * All customer facing tasking will be captured in a Customer Service Request (legacy Change request) as outlined in the “Change Request” section of the SOP * All duty time will be captured within the Clarity One system located on the BT Green network at http://onebt-clarity.nat.bt.com:51000 * Based on a customer’s response to device issue, when applicable the information can be used to tune the monitoring system to better meet the customer needs. All tuning will be carried out in accordance with the procedures outlined in the “Ticket Tuning and Reduction” Section of the SOP * When applicable within Tier 2, escalated events must follow the procedures outlined in the “Confirmed Kills” subsection of the SOP on page 55. BT IS AN EQUAL OPPORTUNITY EMPLOYER2012-04-26 20:50:15United StatesBTNoneNoneNoneVirtual, USA28212343http://bt.jobs/xml/28212343/jobUSANoneAccount Manager Location: Texas - Houston Job Code: 3661 # Of Openings: 1 Description We Bring It All Together For You BT Global Services is a managed networked IT services company, operating globally and delivering locally. We work for 8,500 organizations, such as BMW, Credit Suisse, Deutsche Bank, Heinz, Proctor and Gamble, PepsiCo, Bristol-Myers Squibb, JP Morgan Chase, Bank of America, Fiat, Microsoft, NATO, NYSE, Thomson Reuters, Unilever, Volkswagen and Volvo. They rely on our networks and services for their success. The BT Advise Expertise BT Advise brings together the BT Global Services experts who deliver consulting, systems integration, and managed services through global practices organized around their core capabilities, such as security, customer relationship management, unified communications, mobility, managed network services, managed IT services, and business technology. Customers will benefit from engaging with a global team comprising 4,500 highly skilled professionals who will apply leading processes and methodologies. Heritage and Scope We understand networks and our customers can draw on more than 30 years of experience working with them. We have a unique breadth of scope, reach and capability. Our network reaches all corners of the world, underpinning global business by delivering networked IT services securely and efficiently wherever it operates. We’re part of BT Group, which, with annual revenues of more than $30 billion1, is one of the 200 largest companies in the world. BT is a direct descendent of the world’s first commercial telecommunications undertaking. Founded in 1846, it was the forerunner of today’s $3.2 trillion IT industry. With privatization in 1984, BT heralded today’s vibrant and competitive telecommunications industry. Division: BT Advise /BT Global Services / Southern Operation Location / Territory: Southern Operation – Houston, TX Position:Account Manager – Sales Travel Requirement: 25% - 50% Job Role: The BT Global Services Account Management position will look to sell network services into enterprise and service provider accounts.This position will sell the integrated BT Global Services portfolio includingInfrastructure Optimization(MPLS; data center services; Managed Voice / PBX; Converged LAN networks; Network and Systems Management; IT Infrastructure; IT Strategy and Planning; Program Management),Enterprise Mobility(Unified Communications; Conferencing; Business Productivity; Managed Mobility; WLAN; Mobility Services),Contact Center(Contact Center services and efficiency); andSecurity(Ethical Hacking; Managed Security Services; Managed Firewall Monitoring; Business Continuity; Identity Management; Secure Infrastructure; etc). Job Requirements: This position requires the following skills and qualifications; * Relationship management skills at the C level * Business development skills * Network Services selling background as well as Professional Services * Solution selling experience within the technology sector * Strong communication and presentation skills * Working knowledge of IP Networking, Network Security and/or Microsoft Products and Services * Has developed expertise in own sales area and demonstrates competence in using a variety of selling techniques. * Recent W2 earnings of $180K - $220k+ * Recent experience with $3M plus quotas * Above quota performance * No more than 2 positions in the past 5 years * Strong negotiation and closing skills. * Experience in selling International solutions Education Bachelors’ Degree or higher Benefits and Training: BT is an employee-oriented company that offers a collaborative environment. Above & beyond your base salary are the following: comprehensive healthcare including medical, dental and vision coverage; 401K match; flex spending accounts; short/long term disability & life insurance; vacation time off; etc. Existing authorization to work in the United States is required. Relocation support for this position is not currently available. BT is an Equal Opportunity Employer.2012-04-24 18:35:33United StatesBTNoneNoneNoneVirtual, USA28143596http://bt.jobs/xml/28143596/jobUSANoneVoice Technical Support Engineer Location: New York - New York Job Code: 3687 # Of Openings: 1 Description We bring it all together for you BT Global Services is a managed networked IT services company, operating globally and delivering locally. We work for 8,500 organizations, such as BMW, Credit Suisse, Deutsche Bank, Emirates, the EU, Fiat, FTSE, Microsoft, Nato, NYSE Euronext, Thomson Reuters, Unilever, Volkswagen and Volvo. They rely on our networks and services for their success. Heritage and scope We understand networks and our customers can draw on more than 30 years of experience working with them. We have a unique breadth of scope, reach and capability. Our network reaches all corners of the world, underpinning global business by delivering networked IT services securely and efficiently wherever it operates. We’re part of BT Group, which, with annual revenues of more than $30 billion1, is one of the 200 largest companies in the world. BT is a direct descendent of the world’s first commercial telecommunications undertaking. Founded in 1846, it was the forerunner of today’s $3.2 trillion IT industry. With privatization in 1984, BT heralded today’s vibrant and competitive telecommunications industry. PURPOSE OF ROLE: · Supporting the First Level Engineers in fault resolution, analyzing and rectifying customer faults that have been reported and escalating unsolved faults and MACDs where required for Voice services. · Assisting in managing planned outages and network hazards. · Maintaining fault restoration times and analyzing fault reports. · Acting as an escalation point within the IP and Voice Network Support area and referring any unsolved problems/faults to relevant 3rd parties outside of the IP and Voice Network Support Team. · On-site Support in CLSA New York Office · Configuring and testing of Voice services, ensuring that all services are available, tuned, accessible and running on a supported version of the operating system. KEY TASKS AND RESPONSIBILITIES: · Ensure that customer requirements are delivered and managed in accordance with agreed performance metrics. · Provide On-Call after hours support as per 24X7 roster for CLSA US Voice Services. · Co-ordinate and manage the escalation to third party vendors and suppliers for customer related fault escalations. · Act as the Technical interface with Product, Sales, Marketing and Implementation teams across BT. · To actively support, at all times, company policy and best practice in the area of security, with particular emphasis on the protection of sensitive customer information. · Providing specialist technical advice and support for real time analysis, control and operation to the Network Operators and Application Specialists working within IP network services. · Managing major network outages and ensuring all major outages are escalated through to the agreed channels. · Providing statistics where possible on service availability. · To access, use or disclose customer information only when needed for the job in accordance with BTs security policy. Any other access, use or disclosure of customer information may only be made on receipt of additional authority in accordance with BT information security. To ensure to safeguard sensitive customer information. · Ensure to understand the regulatory, fair trading and competition rules and have an awarenessof the BT Code of Practice relating to daily work sufficiently to be able to comply with, relying on the knowledge or ability to recognise when are needed for specialist support. QUALIFICATIONS: Eng Degree, CCNA, CCNP Voice (confirm date qualified) SKILLS/EXPERIENCE: Customer Focus · Owns customer’s problems and appropriate actions to ensure that the fault/issue is fixed to customer’s satisfaction. · To ensure full awareness of the need to safeguard sensitive information at all times so that customers perceive BT to be a trustworthy organization. · Experience in dealing with and ensuring demanding customers requirements are met. Commercial and Business Awareness · Demonstrates an understanding of how the role can contribute to revenue generation and cost reduction. · Demonstrates an awareness of the commercial model as applied to BT GS products and services. Performance and Results · Ability to analyze and solve complex problems. · Ability to work effectively in crisis situations and exercise independent judgement. Teamwork · Demonstrates ability to work effectively as part of a regional/ Global team. Effective Communication and Impact · Effective communication skills internally and with customers Language Capabilities · Fluent in English Professional/Technical Competencies · 3-5 years experience on Voice services · Hands on experience with Cisco IPT. · Hands on experience with Trading Floor equipment and Systems. · In depth knowledge of Voice Networks and switching technology will be a prerequisite · Tertiary qualifications in telecommunications/electronic/electrical/computing or equivalent with demonstrated experience in customer service, complex data network implementation and support. BT is an equal opportunity employer2012-04-23 19:57:14United StatesBTNoneNoneNoneVirtual, USA28079663http://bt.jobs/xml/28079663/jobUSANoneHelp Desk Engineer III Location: Colorado – Westminster Job Code: 3688 # Of Openings: 1 Description BT IS AN EQUAL OPPORTUNITY EMPLOYER. Help Desk Engineer III About BT Conferencing BT Conferencing was established over 25 years ago and is now a leading global provider of audio, video and web collaboration services. Our year on year growth has seen us out-perform the conferencing industry expectation and with our extensive global portfolio, we are now the number one conferencing provider in the UK and Europe and currently have reach in over 75 countries. We have bases in the USA, EMEA and Asia Pacific and specialize in the delivery of reliable, robust and innovative conferencing solutions and product hardware to some of the largest companies in the world. Our quest for continual enhancement of our product portfolio means that we can offer tailor-made solutions to our customers, whether our clients are small SMEs or major global businesses. BT Conferencing has approximately 1300 employees working globally to help deliver a comprehensive portfolio of audio, video and web collaboration services, along with product hardware, to some of the largest companies in the world SUMMARY DESCRIPTION Reporting to the Help Desk Manager, the Help Desk Tier III Engineer provides initial employee support for technical inquiries received via the telephone and/or email. Assesses nature of problem and resolves advanced and technical support issues over the phone. Responsible for providing remote technical support on videoconference and networking equipment and adhering to the client’s needs while maintaining professional communications and demeanor. DUTIES AND AREAS OF RESPONSIBILITIES * Responsible for delivering best in class customer service. * Perform network and/or equipment troubleshooting. * Document all incidents encountered regardless of severity. * Opening new cases and tracking resolution through internal ticketing system. * Provide 1st , 2nd and 3rd level troubleshooting support to maintenance and conferencing customers * Support installations from simple endpoints thru the complex infrastructure products * Work with Pre-Sales Support, Project Management and Field Services on design, installation readiness, deployment and support of complex projects * Customer Training * Process and QA RMA requests * System certifications and remote equipment monitoring alarm response * Increase technical knowledge through classes offered. * Other duties as assigned. Must be willing to travel as needed. JOB REQUIREMENTS Educational: BS in relevant field or work experience commensurate with the position. Work Experience:Typically requires over 5 years of support experience. Skills and Knowledge Summary: * High knowledge of technology maintenance. Good troubleshooting skills: able to define problems and offer valid resolution. * Advanced experience with hardware, software, internet, personal device, and telecommunication equipment. * Excellent communication, interpersonal, organizational, and planning skills * Proven customer service and technical skills or a technical aptitude. * Previous videoconferencing experience and LAN/WAN knowledge a plus * Relevant Certifications include CVE, TCEP, CTS, CCNA. Products supported will include video conferencing technology from Polycom, Tandberg, Cisco and others. AV Peripherals from ClearOne, AMX, Crestron, and Extron. Other (e.g. languages, mobility, etc.): * Self-starter; enthusiastic team player. * Responsible; exhibits ‘sense of ownership’. * Flexible; the ability to manage/prioritize multiple tasks simultaneously. * Professional in appearance and conduct * Strong attention to detail and problem solving skills. * Demonstrated willingness and aptitude to learn new technologies and participate in BT Conferencing training courses * General office environment. High stress may occur at times. Heavy telephone usage. BT IS AN EQUAL OPPORTUNITY EMPLOYER.2012-04-23 19:57:13United StatesBTNoneNoneNoneVirtual, USA28079662http://bt.jobs/xml/28079662/jobUSANoneCustomer Support/Help Desk (Home Shore) Location: Colorado – Westminster Job Code: 3683 # Of Openings: 1 Description BT IS AN EQUAL OPPORTUNITY EMPLOYER. About BT Conferencing BT Conferencing was established over 25 years ago and is now a leading global provider of audio, video and web collaboration services. Our year on year growth has seen us out-perform the conferencing industry expectation and with our extensive global portfolio, we are now the number one conferencing provider in the UK and Europe and currently have reach in over 75 countries. We have bases in the USA, EMEA and Asia Pacific and specialize in the delivery of reliable, robust and innovative conferencing solutions and product hardware to some of the largest companies in the world. Our quest for continual enhancement of our product portfolio means that we can offer tailor-made solutions to our customers, whether our clients are small SMEs or major global businesses. BT Conferencing has approximately 1300 employees working globally to help deliver a comprehensive portfolio of audio, video and web collaboration services, along with product hardware, to some of the largest companies in the world. Customer Support/Home Shore Rep (Part-Time/15 hours per week-no benefits) Pays $10.00 per hour 15 hours per week - hours available throughout 24 hours. Hours can be flexible, but some shifts are required based on business needs. Most shifts are Mon-Fri, weekends available as well. Job Locations: Westminster, CO (surrounding areas) Three week paid training (40 hours each week). Must be able to attend the full training at our Westminster, CO office. Responsibilities: * This part-time work at home position will answer high volume inbound calls from BT Conferencing clients and transfer them into scheduled conferencing calls. * Complete administrative work deliver Post-Conference products for customers via email. There is a high focus on quality. Basic Excel skills (copy/paste, formatting text, saving to shared folders, etc) are required. * Other opportunities for cross-training in different areas such as Quality Checks, Conference Set-Up, Reporting are also available based on skills and availability. Qualifications: * Minimum 1 year Call Center or Customer Support experience preferred * Must be PC proficient with Windows Based Applications * This position REQUIRES a quite work at home environment, a Land Telephone line and Broadband/DSL or Fios Internet Connection. BT will pay 50% of your internet costs. * Work hours vary and can be flexible to your availability however must be able to work between 8am-5pm Monday through Friday. The busiest days are Tuesday, Wednesday and Thursday from 9:15am-11:15am and 3:15pm - 5:15pm EST.Home Shore Reps must be able to work two of these shifts per day at a minimum two days per week (15 hours minimum required per week). * The flexibility to work afternoons and evenings is required. Shifts can last from 30-90 mins for evening shifts. * Overnight availability is a plus. * Must have ability to travel to local office for trainings 6-8 times per year. * Must have basic troubleshooting skills and be comfortable with PC Technology. * Effective communications skills required * High School diploma required. Existing authorization to work in the United States is required. Relocation support for this position is not currently available. No benefits. BT is an Equal Opportunity Employer.2012-04-19 18:04:35United StatesBTNoneNoneNoneVirtual, USA28007190http://bt.jobs/xml/28007190/jobUSANoneTeam Manager, Service Operations Location: Massachusetts - Quincy Job Code: 3667 # Of Openings: 1 Description BT IS AN EQUAL OPPORTUNITY EMPLOYER. Team Manager, Service Operations About BT Conferencing BT Conferencing was established over 25 years ago and is now a leading global provider of audio, video and web collaboration services. Our year on year growth has seen us out-perform the conferencing industry expectation and with our extensive global portfolio, we are now the number one conferencing provider in the UK and Europe and currently have reach in over 75 countries. We have bases in the USA, EMEA and Asia Pacific and specialize in the delivery of reliable, robust and innovative conferencing solutions and product hardware to some of the largest companies in the world. Our quest for continual enhancement of our product portfolio means that we can offer tailor-made solutions to our customers, whether our clients are small SMEs or major global businesses. BT Conferencing has approximately 1300 employees working globally to help deliver a comprehensive portfolio of audio, video and web collaboration services, along with product hardware, to some of the largest companies in the world Purpose Of Role The role holder is primarily responsible for the management of a complex product functional area. He/she manages leads and motivates a team of customer service or operational billing team members dealing with complex products. Products or services are generally likely to be well established with established processes. Non standard products and/or frequent external customer contact is likely to be a feature of this role. Could involve some general scripting with a range of options but where initiative is required to chose the most appropriate from a range of options. Could be responsible for resource planning to meet work volumes to ensure team meets commitments and key KCI points are met, with objectives around meeting financial, people and customer targets. Key Responsibilities * To own the customer relationship through a team of team members. * To demonstrate good knowledge of BT products and processes across functions and their customer base. * To build and maintain internal relationships across own organisation and, where appropriate, the wider unit. * May be involved in providing information at a local level with trade unions. * To demonstrate awareness of BT’s strategy and good knowledge of unit strategy. * To act as coach on a range of products and techniques for dealing with customer issues at each stage of the customer interaction. * To ensure compliance targets are met for own team and to meet people related targets. * To communicate operational plans as it applies to the team, report on productivity and other measures as required. * To act as the first escalation point for customer complaints and retain ownership until resolution. * To be responsible for resource planning and capability matching within their team. * To own and develop the Customer Relationship with their designated customer-base and to deliver excellent customer satisfaction. * To own the customer relationship at "peer level" or higher within the customer organisation, * To manage Service Delivery and Reporting, as well as to build and enhance a mutually beneficial relationship. * To meet all people management related targets. Business Impact * Customer impact / cash flow implications are short-term, but long-term responsibility could include development of customer satisfaction plans, delivery of debtor targets and customer service levels. * Drives short-term improvements against KPI's, but develops Customer Satisfaction plans for the long-term to meet overall customer satisfaction targets, which could include perception, client survey or EDCSM's. Authority/Decision Making * Ensures delivery of an excellent customer experience in all customer contacts within team. * Identifies and resolves barriers to achieving customer satisfaction / revenue collection and other targets, or escalates to next level manager. * Implements process improvements within own team, so that team operates at minimum cost and maximum benefit. * Acts as first level for customer escalations across the range of products. * Demonstrates a degree of creativity outside of standard procedures when making decisions to deal with issues. * Takes responsibility and accountability for managing people resource targets and performance of a team so that all customer satisfaction, quality, revenue, debtor control, cost and productivity targets are achieved whilst minimising the number of complaints * Responsible for people issues associated with managing a team of team members, including performance management, discipline and grievance cases and recruitment as necessary. Skills/Experience * In most cases, requires experience as a line manager in a service/billing environment, excellent coaching skills and experience of dealing with performance issues. * Good knowledge of product area; what it is, does and how it is delivered to the customer, also how it fits with other products. * Could require a significant level of customer business awareness and a thorough understanding of products appropriate to the customer base, billing/credit management. * Customer management skills. * Good IT/Communication competencies in one or more field, to provide the necessary guidance and input during customer service impacting issues. * Ability to represent the unit with local trades unions. BT IS AN EQUAL OPPORTUNITY EMPLOYER.2012-04-18 20:28:53United StatesBTNoneNoneNoneVirtual, USA27983272http://bt.jobs/xml/27983272/jobUSANoneHelp Desk Engineer III Location: Virginia - Chesapeake Job Code: 3668 # Of Openings: 1 Description BT IS AN EQUAL OPPORTUNITY EMPLOYER. Help Desk Engineer III About BT Conferencing BT Conferencing was established over 25 years ago and is now a leading global provider of audio, video and web collaboration services. Our year on year growth has seen us out-perform the conferencing industry expectation and with our extensive global portfolio, we are now the number one conferencing provider in the UK and Europe and currently have reach in over 75 countries. We have bases in the USA, EMEA and Asia Pacific and specialize in the delivery of reliable, robust and innovative conferencing solutions and product hardware to some of the largest companies in the world. Our quest for continual enhancement of our product portfolio means that we can offer tailor-made solutions to our customers, whether our clients are small SMEs or major global businesses. BT Conferencing has approximately 1300 employees working globally to help deliver a comprehensive portfolio of audio, video and web collaboration services, along with product hardware, to some of the largest companies in the world SUMMARY DESCRIPTION Reporting to the Help Desk Manager, the Help Desk Tier III Engineer provides initial employee support for technical inquiries received via the telephone and/or email. Assesses nature of problem and resolves advanced and technical support issues over the phone. Responsible for providing remote technical support on videoconference and networking equipment and adhering to the client’s needs while maintaining professional communications and demeanor. DUTIES AND AREAS OF RESPONSIBILITIES * Responsible for delivering best in class customer service. * Perform network and/or equipment troubleshooting. * Document all incidents encountered regardless of severity. * Opening new cases and tracking resolution through internal ticketing system. * Provide 1st , 2nd and 3rd level troubleshooting support to maintenance and conferencing customers * Support installations from simple endpoints thru the complex infrastructure products * Work with Pre-Sales Support, Project Management and Field Services on design, installation readiness, deployment and support of complex projects * Customer Training * Process and QA RMA requests * System certifications and remote equipment monitoring alarm response * Increase technical knowledge through classes offered. * Other duties as assigned. Must be willing to travel as needed. JOB REQUIREMENTS Educational: BS in relevant field or work experience commensurate with the position. Work Experience:Typically requires over 5 years of support experience. Skills and Knowledge Summary: * High knowledge of technology maintenance. Good troubleshooting skills: able to define problems and offer valid resolution. * Advanced experience with hardware, software, internet, personal device, and telecommunication equipment. * Excellent communication, interpersonal, organizational, and planning skills * Proven customer service and technical skills or a technical aptitude. * Previous videoconferencing experience and LAN/WAN knowledge a plus * Relevant Certifications include CVE, TCEP, CTS, CCNA. Products supported will include video conferencing technology from Polycom, Tandberg, Cisco and others. AV Peripherals from ClearOne, AMX, Crestron, and Extron. Other (e.g. languages, mobility, etc.): * Self-starter; enthusiastic team player. * Responsible; exhibits ‘sense of ownership’. * Flexible; the ability to manage/prioritize multiple tasks simultaneously. * Professional in appearance and conduct * Strong attention to detail and problem solving skills. * Demonstrated willingness and aptitude to learn new technologies and participate in BT Conferencing training courses * General office environment. High stress may occur at times. Heavy telephone usage. BT IS AN EQUAL OPPORTUNITY EMPLOYER.2012-04-18 20:28:53United StatesBTNoneNoneNoneVirtual, USA27983269http://bt.jobs/xml/27983269/jobUSANoneHelp Desk Manager Location: Colorado – Westminster Job Code: 3669 # Of Openings: 1 Description BT IS AN EQUAL OPPORTUNITY EMPLOYER. Help Desk Manager About BT Conferencing BT Conferencing was established over 25 years ago and is now a leading global provider of audio, video and web collaboration services. Our year on year growth has seen us out-perform the conferencing industry expectation and with our extensive global portfolio, we are now the number one conferencing provider in the UK and Europe and currently have reach in over 75 countries. We have bases in the USA, EMEA and Asia Pacific and specialize in the delivery of reliable, robust and innovative conferencing solutions and product hardware to some of the largest companies in the world. Our quest for continual enhancement of our product portfolio means that we can offer tailor-made solutions to our customers, whether our clients are small SMEs or major global businesses. BT Conferencing has approximately 1300 employees working globally to help deliver a comprehensive portfolio of audio, video and web collaboration services, along with product hardware, to some of the largest companies in the world Purpose of Role The role holder is responsible for the day to day management and leadership of the technical support group. This individual must possess a solid technical knowledge of video equipment and network architecture and demonstrate a good understanding of Call Centre Management including Call Handling, ticket management and resource management. This individual will demonstrate an inherent ability to lead and motivate a team and a proven record of delivering results through Operational excellence. Key Responsibilities * Protect and build the BT Conferencing brand within the marketplace. * Represent and propagate the BT Values including the departmental charter of “Commitment to Excellence”. * Facilitate team meetings * Performance management and when necessary utilize corporate processes to deliver applicable written warnings, performance improvement plans (PIP), and termination with the assistance of HR and Sr. Mgmt. * Participate in customer service reviews and process enhancement meetings as needed. * Customer Escalation Response Meetings (Internal / External) * Manage inbound ACD coverage. * Manage support ticket queues to ensure timely response, assignment, and customer updates through to resolution. * Customer On-Boarding and requirement documentation process review and approval. * Identify and address service and support gaps to ensure consistent, high level customer interactions. * Work with other team Management to proactively develop processes in support of service delivery. * Attend Daily Mgmt Escalation Meeting * Review and provide feedback on all priority 1 & 2 tickets. * Review all aging tickets to ensure forward progress. * Review top customer tickets. * Discuss any current escalations and status. * Escalate as needed to corporate partners (manufacturers) to facilitate expedited support and issue remediation. Business Impact * High impact due to the operational nature of the role; real time specialist professional decisions arerequired to restore critical BT business functionality. * Long term consequences of technical support input to design and strategy decisions have significant cost and quality impacts. Authority/Decision Making * Design input for Technical support area. * Systems/application level authority and responsibility * Costing authority. * Business case preparation. * Full responsibility for the recovery of major BT applications following system failure. Qualifications Bachelor’sdegree preferred Skills/Experience * Experience in the relevant technical skill area(s) with appropriate formal training. * Experienced, fully competent in own area, can act as a key contributor in a more complex/critical environment, and is able to co-ordinate activities of others (the team leader). * Has depth of expertise in more than one area, and can apply knowledge/skills to a range of activities acting as a source of technical expertise to others in own area. * Able to interpret internal/external business issues and recommended best practice in own discipline, and to make changes to own and others work to meet these. * Able to act proactively to understand client needs and offer assistance even when not asked. * Awareness of profitability needs and can manage costs for specific projects. * Able to find the underlying issue and patterns in complex situations, taking a new perspective on existing solutions to complex problems, and is able to explain difficult concepts to a variety of audiences to ensure that the meaning is understood. * Able to manage own time to meet agreed targets and to develop plans for projects in own area over the medium term, including forecasting/organising all resource requirements and finance. * Can motivate other team members and create informal networks with key contacts outside own area. Understands appropriate customer Business Processes and operating environments. BT IS AN EQUAL OPPORTUNITY EMPLOYER.2012-04-18 20:28:53United StatesBTNoneNoneNoneVirtual, USA27983270http://bt.jobs/xml/27983270/jobUSANoneHead of Service Client Relationship Management Location: New York - New York Job Code: 3680 # Of Openings: 1 Description Head of Service Client Relationship Manager- NYC, NY Purpose Of Role: The role holder leads, manages and develops a team of Senior Service Managers across multiple contracts and/or directly manages a major BT contracts, focused on building excellent senior level service relationships, delivering contractual service targets, delivering cost reduction plans, and improving customer satisfaction. Key Responsibilities: ? To lead, develop and motivate a team of Senior Service Managers or manage a virtual team on a major contract, spread across one or more geographies. ? Deliver the vision and direction set for the service priorities set within the region and/or globally for strategic customers and suppliers. ? Responsible for building and enhancing a mutually beneficial customer relationship and to understand the market business domain and customer positioning. ? Sell BT’s unique service capabilities and enhancing the customer’s perception of BT service. ? Point of accountability for service issues being experienced by the customer base. ? Act as the customer’s champion within BT to drive delivery and assurance to ensure an excellent customer experience. ? Lead service improvement plans to address nominated service issues and achieve step improvements in service performance and operating costs. ? Management of high level customer escalations, ensuring successful closure with the customer and internal stakeholders. ? Manage engagement with BT’s operational teams and external suppliers at a senior level against agreed service levels. ? Accountability for developing and executing BT’s service development plan for customer base. ? Accountability for service delivery against key measures including customer satisfaction, service delivery/assurance metrics and service costs. ? Maintain a peer relationship with Account Directors, CIO and Account Teams. ? Build and maintain strong collaborative relationships with internal/external suppliers. Contribution: ? Drive the improvement of CSAT/DISAT & customer loyalty. ? Drive the improvement of BT’s overall service performance through programmes, (e.g. GS Customer Experience programme, RFT, SIP/SDP, Challenge Cup, Personal Objectives, etc). ? Manage BT money as if it were your own by driving costs/transformation initiatives to reduce spend, enhance revenue and increase margin, (e.g. C2S, Reduced ticket volumes, etc). ? Support your managers, peers and colleagues across BT to ensure we are operating a single cohesive team focused on Customer Service and a cost base that is competitive in the market place. ? Delivery against agreed personal objectives and team/BT scorecards. ? All achievements will be measured through BT Group, GS, GCSO and GSM SCORECARDS Personal Objectives and the standards set for the unit. Service Managers are required to perform and behaviour in the following way:- ? Adopt and deliver a proactive approach to dealing with day to day customer activity, including owning, driving and keeping people informed in the pursuit of service excellence. This includes identifying root causes, driving remedial activity and sharing best practice. ? Manage contracts within the boundaries of their contractual commitments and manage SLA performance to target or better. ? Track and manage contract costs by investigating/actioning initiatives to improve efficiency, reduce work volumes and improve cycle times. ? Actively demonstrate and drive team work and collaboration internally and externally whether with customers, suppliers or colleagues. ? Own and drive customer satisfaction/dissatisfaction and loyalty activities using the tools available, to deliver improvements year on year. ? Develop, drive and maintain service improvement plans and or service development plans for your customers, which drive/deliver tangible benefits to both BT and the customer. ? Recognise sales opportunities and engage appropriate account/business personnel to realise tangible improvements to revenues and margins. ? Drive the deployment and use of self-help and portal mediums to both reduce cost and enhance the customer experience. ? Actively/regularly maintain all customer documentation and processes storing on the appropriate BT SharePoint and customer repository. This should include all customer reports, meeting minutes, customer handbooks and handover documents. ? Own and maintain a customer risk register that highlight associated BT and Customer risks, mitigate where possible and gain sign off of remaining accepted risks ? Complete and document an annual service review with each of your clients where you present the overall performance and value add of BTGS to that client. ? Demonstrate inspiration by suggesting, owning and driving transformation of customer contracts. ? Record and drive customer complaints through the standard GS Complaints process. ? Actively participate/contribute to strategic/key improvement programmes. Key Qualifications and Skills Required: Qualifications: ? Qualified to degree level, or equivalent professional qualifications or experience. ? Proven ability to manage customer relationships at both working and executive levels in large corporate customers. ? Qualified to at least ITIL v3 Foundation level. Skills/Experience: ? Good knowledge of products, customer’s IT systems and applications, domestically and/or globally ? Understands the business domain, customer positioning and prevailing technologies. ? Ability to build relationships with customers and BT’s operational teams. ? Good customer facing and inter-personal communication skills, with the emotional resilience to manage demanding customers in a sometimes hostile environment ? Experience of supporting major multinational corporate customers, ideally from the finance sector ? A diligent focused individual who can empathize with the customer while also supporting BT business objectives. ? Ability to analyse data and manage operating costs. ? Ability to take decisive action. ? Strong people and project management skills. ? Proved experience in driving and managing virtual teams. BT is an equal opportunity employer.2012-04-18 20:28:50United StatesBTNoneNoneNoneVirtual, USA27983263http://bt.jobs/xml/27983263/jobUSANoneService Manager Location: Massachusetts - Quincy Job Code: 3670 # Of Openings: 1 Description BT IS AN EQUAL OPPORTUNITY EMPLOYER. Service Manager About BT Conferencing BT Conferencing was established over 25 years ago and is now a leading global provider of audio, video and web collaboration services. Our year on year growth has seen us out-perform the conferencing industry expectation and with our extensive global portfolio, we are now the number one conferencing provider in the UK and Europe and currently have reach in over 75 countries. We have bases in the USA, EMEA and Asia Pacific and specialize in the delivery of reliable, robust and innovative conferencing solutions and product hardware to some of the largest companies in the world. Our quest for continual enhancement of our product portfolio means that we can offer tailor-made solutions to our customers, whether our clients are small SMEs or major global businesses. BT Conferencing has approximately 1300 employees working globally to help deliver a comprehensive portfolio of audio, video and web collaboration services, along with product hardware, to some of the largest companies in the world Job Responsibilites * Provide industry leading customer service and support to our customers, through the superior management of client relationships, internal and external resources; accurate and timely fulfillment of client requests; and the flawless coordination and execution of BTC’s initiatives to meet and exceed client expectations. As the Service Manager, you are responsible and accountable for the customer’s satisfaction. * Job responsibilities * Act as the “customer champion” within BT Conferencing and have overall responsibility and accountability for the service relationship we have with your named customers (which are typically larger and more complex in nature than standard accounts), that are either nationally or multi-country based, with a keen focus on continually improving/enhancing the customer experience * Build strong relationships with service contacts and decision makers at each named customer * Maintain an in-depth understanding of the client, their business, and the services we supply in order to provide the best service support possible. * Create and audit/maintain Customer Service Plan for each named account * Facilitates the effective and timely resolution of any significant service related matters * Facilitate communications with customers regarding technical matters * Facilitate customer facing reporting * Facilitate regular service meetings as outlined in Customer Service Plan (remote) * Facilitate Quarterly Business Reviews (face to face) * SLA/SLT management as required * Service Development Plans as required * Service Improvement Plans as required * Incident and problem oversight/escalation * Produce customer facing post-mortems * Facilitate project management (where a BT Conferencing PM is deemed unnecessary or is not available) * Change Management coordination and communication with assigned customers * Facilitate customer experience testing, as required where potential impact to customer experience is identified by the group that owns the respective change. * Provides ad-hoc service support to account teams responsible for non Service Management supported accounts, when their manager deems it necessary and instructs them to do so. * Assists with Bid responses as directed by their management * Assists with resolving complex billing and 90+ day debt issues * May be assigned the following based on workload: special projects, temporary management point of contact, staff management, regional point of contact for program specific areas. * Other duties as assigned Qualifications * A minimum of 5 - 8 years of combined customer service, sales, or operation experience with at least 5 years of client facing experience. * Previous Audio/Web/Video Conferencing, Telecom, or Technology experience is essential and experience in the following areas is also desired; project management, data gathering/analysis and reporting, operations, and sales. * Excellent oral communication skills, strong organizational skills, attention to detail, professional and articulate written communication style, multi-task orientation, strong desire to provide outstanding client service, and the ability to excel under minimal supervision. * Team player able to work effectively in a dynamic, matrix management environment to drive other internal departments in order to meet challenging deadlines. * Ability to assume leadership, responsibility and accountability. BT IS AN EQUAL OPPORTUNITY EMPLOYER.2012-04-18 20:28:44United StatesBTNoneNoneNoneVirtual, USA27983256http://bt.jobs/xml/27983256/jobUSANoneAV Sales Engineer Location: Virtual Job Code: 3665 # Of Openings: 1 Description BT IS AN EQUAL OPPORTUNITY EMPLOYER. AV Sales Engineer BT Conferencing was established over 25 years ago and is now a leading global provider of audio, video and web collaboration services. Our year on year growth has seen us out-perform the conferencing industry expectation and with our extensive global portfolio, we are now the number one conferencing provider in the UK and Europe and currently have reach in over 75 countries. We have bases in the USA, EMEA and Asia Pacific and specialize in the delivery of reliable, robust and innovative conferencing solutions and product hardware to some of the largest companies in the world. Our quest for continual enhancement of our product portfolio means that we can offer tailor-made solutions to our customers, whether our clients are small SMEs or major global businesses. BT Conferencing has approximately 1300 employees working globally to help deliver a comprehensive portfolio of audio, video and web collaboration services, along with product hardware, to some of the largest companies in the world. BT Conferencing provides the excitement of working with cutting edge technology in a fast paced, team oriented environment. The Audio Visual Sales Engineer will provide sales support and project engineering services by assisting with client needs analysis, system design, proposal generation, system drawing creation, developing scope of work and maintaining strategic relationships with BTC Partners. Business travel is a requirement. Key responsibilities: * Supporting Sales throughout the lifecycle of the Audio Visual Project * Providing discovery (on-site/remote) support to capture environmental details * Architecting cost effect, reliable, supportable, audio visual designs based on the Client’s needs analysis and within BT Design Standards * Project management and business leadership experience * Solid understanding of IP networking. * Develop detailed Scope of Works for of Audio Visual Projects. * Solid understanding of real time, interactive and archived communications solutions. * Solid understanding of Audio Visual design and implementation * Creating AutoCAD and Visio drawings (i.e. line drawings, elevations, RCP, FOV, cable riser) * Create & modify documentation, Scopes of Works (SOW), line drawings (DRW), Bill of Materials (BOM), and Site Survey (SSRV) as required * Interact in person, by phone, &/or e-mail directly with client management & end-users * Must demonstrate continued technical education through vendor and/or industry certifications Minimum Requirements: * 3 – 5 years in the Professional Audio Visual design and integration industry. * Working knowledge of integrated and non integrated VC systems. * Experience and/or strong working knowledge of multiple videoconferencing platforms. * Ability to embrace direction and vision and work effectively within that scope. * Strong attention to details, highly organized, and self motivated * Ability to work in a fast-paced high-end customer focused corporate environment. * Communicate effectively (verbally and in writing). * Accountable for client (both internal and external) satisfaction; maintains/builds effective working relationships. * Expertise in standard tools, concepts, practices and procedures of the Professional Audio Visual industry. * Demonstrate flexibility (e.g., redeployment, off-hour setup requests, etc.) * Experience with Microsoft Windows based platform (including Microsoft Word and Excel). * Experience with Web-based applications. * A college degree, or the equivalent in experience. * Vendor specific certifications in Audio Visual Industry (i.e. ICIA CTS, CTS-I, or CTS-D, EAVA, CVE, DMC-E, ACE) is a strong plus. * Good organizational skills with the ability to prioritize and multi-task. * Programming (AMX, Crestron, Extron) experience is a plus. * Experience in provisioning Polycom SoundStructure and or ClearOne Audio Processors is a plus. BT IS AN EQUAL OPPORTUNITY EMPLOYER.2012-04-13 22:31:57United StatesBTNoneNoneNoneVirtual, USA27886504http://bt.jobs/xml/27886504/jobUSANoneBenefits and Compensation Analyst Location: Texas - Irving Job Code: 3664 # Of Openings: 1 Description We Bring It All Together For You BT Global Services is a managed networked IT services company, operating globally and delivering locally. We work for 8,500 organizations, such as BMW, Credit Suisse, Deutsche Bank, Heinz, Proctor and Gamble, PepsiCo, Bristol-Myers Squibb, JP Morgan Chase, Bank of America, Fiat, Microsoft, NATO, NYSE, Thomson Reuters, Unilever, Volkswagen and Volvo. They rely on our networks and services for their success. The BT Advise Expertise BT Advise brings together the BT Global Services experts who deliver consulting, systems integration, and managed services through global practices organized around their core capabilities, such as security, customer relationship management, unified communications, mobility, managed network services, managed IT services, and business technology. Customers will benefit from engaging with a global team comprising 4,500 highly skilled professionals who will apply leading processes and methodologies. Heritage and Scope We understand networks and our customers can draw on more than 30 years of experience working with them. We have a unique breadth of scope, reach and capability. Our network reaches all corners of the world, underpinning global business by delivering networked IT services securely and efficiently wherever it operates. We’re part of BT Group, which, with annual revenues of more than $30 billion1, is one of the 200 largest companies in the world. BT is a direct descendent of the world’s first commercial telecommunications undertaking. Founded in 1846, it was the forerunner of today’s $3.2 trillion IT industry. With privatization in 1984, BT heralded today’s vibrant and competitive telecommunications industry. Benefits and Compensation Analyst-Irving,TX Functional Summary Participates in the analysis, design and coordination of the organization’s benefits and compensation programs for the United States and Canada. Leads or participates in department activities including compliance and administration, annual enrollments, reporting and claims analysis, vendor relations and employee communications. Also responsible for advising, counseling, and training management and HR on compensation and benefits policies and procedures.Analyzes and summarizes data and makes recommendations. Essential Job Functions 1. Participates in the analysis, compliance and coordination of US & Canadian benefits and compensation programs by applying knowledge of best practices, market trends and government regulations. 2. Advises HR Business partners regarding role sizing and job leveling, salary administration and bonus targets within the framework of a total reward offering. 2. Conducts, participates in and analyzes wage and benefits surveys and other available information sources to inform plan design and evaluate the competitiveness and effectiveness of the organization’s compensation and benefits plans. 3. Stays current on benefits related market trends and regulations and analyzes information, including claims data, to propose recommendations. Prepares management reports and presentations to support recommendations and maintains documentation. 4. Coordinates cross-functional team activities to roll out new and revised benefits and compensation plans and programs including development and presentation of employee communication materials. 5. Participates in efforts to update and streamline compensation and benefits administrative processes and reporting. 6. Participates in and/or leads compensation and benefits related projects and other functional duties as assigned, including pay review, open enrollment, vendor RFPs, etc. Qualifications * Bachelors degree in human resources or related field preferred. Equivalent experience may be considered in lieu of educational requirement * Knowledge (3 - 5 years required) of compensation practices, benefit plan design and legal requirements * Demonstrated ability to lead and work independently on multiple projects * MUST have strong critical thinking skills, analytical skills, and impeccable organization and planning skills. * Ability to use Microsoft Office, especially Excel * Ability to analyze data and make sound decisions * Ability to work closely with all levels of management and administration effectively * Good verbal and written communication skills BT is an equal opportunity employer.2012-04-13 03:49:23United StatesBTNoneNoneNoneVirtual, USA27871333http://bt.jobs/xml/27871333/jobUSANoneAccount Manager Location: Pennsylvania - King of Prussia Job Code: 3635 # Of Openings: 1 Description We Bring It All Together For You BT Global Services is a managed networked IT services company, operating globally and delivering locally. We work for 8,500 organizations, such as BMW, Credit Suisse, Deutsche Bank, Heinz, Proctor and Gamble, PepsiCo, Bristol-Myers Squibb, JP Morgan Chase, Bank of America, Fiat, Microsoft, NATO, NYSE, Thomson Reuters, Unilever, Volkswagen and Volvo. They rely on our networks and services for their success. The BT Advise Expertise BT Advise brings together the BT Global Services experts who deliver consulting, systems integration, and managed services through global practices organized around their core capabilities, such as security, customer relationship management, unified communications, mobility, managed network services, managed IT services, and business technology. Customers will benefit from engaging with a global team comprising 4,500 highly skilled professionals who will apply leading processes and methodologies. Heritage and Scope We understand networks and our customers can draw on more than 30 years of experience working with them. We have a unique breadth of scope, reach and capability. Our network reaches all corners of the world, underpinning global business by delivering networked IT services securely and efficiently wherever it operates. We’re part of BT Group, which, with annual revenues of more than $30 billion1, is one of the 200 largest companies in the world. BT is a direct descendent of the world’s first commercial telecommunications undertaking. Founded in 1846, it was the forerunner of today’s $3.2 trillion IT industry. With privatization in 1984, BT heralded today’s vibrant and competitive telecommunications industry. Division: BT Advise, Eastern Region Position: Account Manager Location / Territory: NY Metro Travel Requirement:Travel is an inherent part of this position Job Description: The desired candidate will have the following skills and qualifications: * Strong relationship management skills at the C level * Experience selling Microsoft professional services * Strong business development skills * Solution selling experience within the technology sector * Strong communication and presentation skills * Working knowledge of IP Networking, Convergence, Network Security and Microsoft technologies * Expertise in his/her own sales area and competence in using a variety of selling techniques * Recent experience with $3M plus quotas * Above quota performance * No more than 2 positions in the past 5 years * Strong negotiation and closing skills * Experience in selling international solutions * Bachelor's degree required Benefits and Training: BT is an employee-oriented company that offers a collaborative environment. Above & beyond your base salary are the following: comprehensive healthcare including medical, dental and vision coverage; 401K match; flex spending accounts; short/long term disability & life insurance; vacation time off; etc. Existing authorization to work in the United States is required. Relocation support for this position is not currently available. BT is an Equal Opportunity Employer.2012-04-13 03:49:21United StatesBTNoneNoneNoneVirtual, USA27871331http://bt.jobs/xml/27871331/jobUSANoneConsultant - Security Engineer - CCIE Certified Location: Texas - Houston Job Code: 3660 # Of Openings: 1 Description We Bring It All Together For You BT Global Services is a managed networked IT services company, operating globally and delivering locally. We work for 8,500 organizations, such as BMW, Credit Suisse, Deutsche Bank, Heinz, Proctor and Gamble, PepsiCo, Bristol-Myers Squibb, JP Morgan Chase, Bank of America, Fiat, Microsoft, NATO, NYSE, Thomson Reuters, Unilever, Volkswagen and Volvo. They rely on our networks and services for their success. The BT Advise Expertise BT Advise brings together the BT Global Services experts who deliver consulting, systems integration, and managed services through global practices organized around their core capabilities, such as security, customer relationship management, unified communications, mobility, managed network services, managed IT services, and business technology. Customers will benefit from engaging with a global team comprising 4,500 highly skilled professionals who will apply leading processes and methodologies. Heritage and Scope We understand networks and our customers can draw on more than 30 years of experience working with them. We have a unique breadth of scope, reach and capability. Our network reaches all corners of the world, underpinning global business by delivering networked IT services securely and efficiently wherever it operates. We’re part of BT Group, which, with annual revenues of more than $30 billion1, is one of the 200 largest companies in the world. BT is a direct descendent of the world’s first commercial telecommunications undertaking. Founded in 1846, it was the forerunner of today’s $3.2 trillion IT industry. With privatization in 1984, BT heralded today’s vibrant and competitive telecommunications industry. Division: BT Global Services / BT Advise / Southern Operation Position: Network Security Consultant Location: Houston, TX Metro area Travel Requirement: Regional travel / Local commute to client sites Job Description:This professional will serve as a leader in the security consulting organization at BT. BT is currently working with a number of organizations across vertical markets, and is seeking individuals with experience in the information security space. Specifically, a Senior Security Consultant will be responsible for leading teams of consultants in performing BT core security services, including risk assessments, security audits, network vulnerability assessments, as well as security program services such as identity management, security remediation, and patch management initiatives. A Senior Security Consultant is also responsible for mentoring and developing the talents of other members of the security team, as well as assisting in pre-sales activities. Job Requirements: * 5 – 10+ years of high level network security experience * Deep understanding of network and security design, architecture and implementation * Experience with numerous types of firewalls and proxy services * Dynamic Information Security leader and technical architect experience * Technically very strong with expertise in network security * Ability to design and solve complex network security initiatives. * Secure technical integrations of companies, customers, and services via firewalls, VPNs, dynamic routing, and address translation. * Technical background also includes strong understanding and experience wireless network infrastructures. * Excellent verbal and written communication skills * Ability to effectively respond, with a sense of urgency, in a crisis situation * Documenting, assisting with and/or performing the installation and configuration of hardware/software, the management of IT infrastructure projects and components, and the monitoring and support of these services (including all operational processes, procedures and diagrams). * 5+ years of experience designing, evaluating and recommending networking solutions * 5+years in the networking/telecommunications industry * Able to effectively prioritize tasks in a high-pressure environment in accordance with business needs * Excellent customer service focus and analytical problem solving abilities * Strong interpersonal, written, and oral communication and presentation skills * Self-motivated and directed, with keen attention to detail. Education and Certifications: Bachelors’ Degree in Information Technology/Computer Science or 5 years IT experience Cisco certifications such as CISSP; CCIE Security; etc. Benefits and Training: BT is an employee-oriented company that offers a collaborative environment. Above & beyond your base salary are the following: comprehensive healthcare including medical, dental and vision coverage; 401K match; flex spending accounts; short/long term disability & life insurance; vacation time off; etc. Existing authorization to work in the United States is required. Relocation support for this position is not currently available. BT is an Equal Opportunity Employer.2012-04-10 19:20:12United StatesBTNoneNoneNoneVirtual, USA27792040http://bt.jobs/xml/27792040/jobUSANoneConsultant - Cisco Network Engineer - CCIE Certified Location: Texas - Houston Job Code: 3659 # Of Openings: 1 Description We Bring It All Together For You BT Global Services is a managed networked IT services company, operating globally and delivering locally. We work for 8,500 organizations, such as BMW, Credit Suisse, Deutsche Bank, Heinz, Proctor and Gamble, PepsiCo, Bristol-Myers Squibb, JP Morgan Chase, Bank of America, Fiat, Microsoft, NATO, NYSE, Thomson Reuters, Unilever, Volkswagen and Volvo. They rely on our networks and services for their success. The BT Advise Expertise BT Advise brings together the BT Global Services experts who deliver consulting, systems integration, and managed services through global practices organized around their core capabilities, such as security, customer relationship management, unified communications, mobility, managed network services, managed IT services, and business technology. Customers will benefit from engaging with a global team comprising 4,500 highly skilled professionals who will apply leading processes and methodologies. Heritage and Scope We understand networks and our customers can draw on more than 30 years of experience working with them. We have a unique breadth of scope, reach and capability. Our network reaches all corners of the world, underpinning global business by delivering networked IT services securely and efficiently wherever it operates. We’re part of BT Group, which, with annual revenues of more than $30 billion1, is one of the 200 largest companies in the world. BT is a direct descendent of the world’s first commercial telecommunications undertaking. Founded in 1846, it was the forerunner of today’s $3.2 trillion IT industry. With privatization in 1984, BT heralded today’s vibrant and competitive telecommunications industry. Division: BT Global Services / BT Advise / Southern Operation Position: Cisco Network Architect / Consultant Location: Houston, TX Metro area Travel Requirement: Regional travel / Local commute to client sites Job Description:Design, architect and upgrade large complex service provider and enterprise infrastructures. Leverage both proven and innovative technology approaches to solve challenging business problems. Demonstrate strong team leadership, focus on results, enabling businesses to operate more effectively. Provide pre-sales support, assessments, written documentation and technical leadership within their regional operation. Be able to provide technical solutions for enterprise clients for a Cisco Gold Partner, BT GS with a key focus on Cisco networking and design. Key Responsibilities:The role is to ensure the availability, stability, and integrity of Data, Voice, Video, and Wireless network services. The key responsibility is as a Cisco Engineer designing, implementing, and supporting large Cisco environments. Job Requirements: * In-depth knowledge of large enterpriseCisco designed networks * Ability to review the network topology and identify where changes are needed * 5+ years of LAN/WAN engineering experience in a Global Enterprise Environment * 5+ years of experience with Cisco equipment * 5+ years of experience designing, evaluating and recommending networking solutions * 5+years in the networking/telecommunications industry * Able to effectively prioritize tasks in a high-pressure environment in accordance with business needs * Excellent customer service focus and analytical problem solving abilities * Strong interpersonal, written, and oral communication and presentation skills * Self-motivated and directed, with keen attention to detail. Education and Certifications: Bachelors’ Degree in Information Technology/Computer Science or 5 years IT experience Cisco certifications such as CCNP; CCIE; etc. Benefits and Training: BT is an employee-oriented company that offers a collaborative environment. Above & beyond your base salary are the following: comprehensive healthcare including medical, dental and vision coverage; 401K match; flex spending accounts; short/long term disability & life insurance; vacation time off; etc. Existing authorization to work in the United States is required. Relocation support for this position is not currently available. BT is an Equal Opportunity Employer.2012-04-10 19:20:11United StatesBTNoneNoneNoneVirtual, USA27792039http://bt.jobs/xml/27792039/jobUSANoneEcommerce Business Analyst Location: High Wycombe Salary: Competitive # of openings: 1 Description Ecommerce Business Analyst Introduction BT Fresca have a significant, long standing customer base operating a combination of PLM, Planning and Merchandising systems, comprising the Supply Chain solution set . As a result of significant success in the multi-channel space, we have identified the supply chain as a strategic growth area and agreed a multi-year investment program to drive revenue and add value to the solution set. As part of our investment program, to supplement the existing high quality team, BT Expedite seeks an experienced Supply Chain business analyst. The role will help us focus the investment in producing high quality software tools that complement the existing product set. This is an exciting role for the right candidate, with the opportunity to be influential both within Bt Expedite and our product set. Details. To provide high level guidance and detailed functional specification to the Fresca Commerce Platform project team as required, acting as the functional expert, working with our internal development teams This is an internal role, the ecommerce business analyst acts as the champion for best practice business processes delivered by our ecommerce platform.. Key relationships are with Management, Pre-Sales Consultants, Project Managers and developmentteams. Key Responsibilities: * Work alongside the BTF project manager, providing the expertise on business processes necessary to execute an agreed solution * Work closely with the Product Development team to fully understand the market requirements in order to produce improved software solutions. * Produce business process workflows and data mapping design documentation to agreed standards. * Build a good understanding of the underlying technologies. * Challenge current thinking both externally and internally. * Continually look to see where BTF can add value to their solution set. Skills: * Thorough understanding of multi channel business processes within the fashion and apparel retail industry * Thorough understanding of the business processes employed in Buying and Merchandising * Able to operate independently as a business analysts as an authority in business processes * Ability to describe complex business process issues at varying levels dependent on the audience, using formal business process mapping techniques * Consultative, problem solving skills * Excellent written and verbal communication skills Experience: * In-depth experience, gained from working within the retail solutions industry * At least five years working in a software house, consultancy or systems integration environment, providing supply chain solutions to retail customers * Educated to degree level Personal Specifications: * Committed, accountable, professional, self-motivated and confident * Credible and confident at senior management and board level * Well organized, able to work un attended, using structured methodologies * Patience and diplomatic, with clients and internal staff, when circumstances dictate * Able to be forthright when circumstances dictate this * Flexible – project deadlines mean that extended hours can be commonplace * Demonstrates commercial acumen in crafting solutions2012-04-03 03:09:56United StatesBTNoneNoneNoneVirtual, USA27602621http://bt.jobs/xml/27602621/jobUSANoneSales Engineer, Diamond IP Location: Massachusetts - Quincy Job Code: 3653 # Of Openings: 1 Description We Bring It All Together For You BT Global Services is a managed networked IT services company, operating globally and delivering locally. We work for 8,500 organizations, such as BMW, Credit Suisse, Deutsche Bank, Heinz, Proctor and Gamble, PepsiCo, Bristol-Myers Squibb, JP Morgan Chase, Bank of America, Fiat, Microsoft, NATO, NYSE, Thomson Reuters, Unilever, Volkswagen and Volvo. They rely on our networks and services for their success. Heritage and Scope We understand networks and our customers can draw on more than 30 years of experience working with them. We have a unique breadth of scope, reach and capability. Our network reaches all corners of the world, underpinning global business by delivering networked IT services securely and efficiently wherever it operates. We’re part of BT Group, which, with annual revenues of more than $30 billion, is one of the 200 largest companies in the world. BT is a direct descendent of the world’s first commercial telecommunications undertaking. Founded in 1846, it was the forerunner of today’s $3.2 trillion IT industry. With privatization in 1984, BT heralded today’s vibrant and competitive telecommunications industry. BT Diamond IP Expertise BT Diamond IP delivers powerful, comprehensive IP Address Management (IPAM) solutions encompassing: IP Block and Subnet Management, DHCP management and DNS management including DNSSEC management. BT Diamond IP IPAM solutions enable enterprises and service providers to dramatically improve their overall IT operational efficiencies and service levels by automating IPv4 and IPv6 address management with DHCP and DNS server configurations. BT Diamond IP is the only IPAM provider offering IPAM solutions in your preferred format: appliance, software, virtual and managed service solutions that offer unsurpassed reliability, scalability and visibility for exceptional control over complex IP networks. BT Diamond IP supports the most common DNS/DHCP servers including Microsoft, BIND and ISC. This highly flexible and scalable solution enables companies to model, configure and manage their IP name and address space the way they want to, not according to rigid structures. Division: BT Diamond IP (http://btdiamondip.com/) Location: Boston, MA or New York, NY area preferred; however, other East Coast locations will be considered. Travel: 50% - 75% Position: Pre-Sales Systems Engineer Job Role: The Systems Engineer (SE) is responsible for pre-sales and post-sales technical support of Diamond IP Software Solutions to medium to large corporate and government organizations. The position entails 50% to 75% regional travel, with the remaining time worked from the employee’s residence or a BT office, depending on the hiring location. The SE will be expected to manage his/her own time and priorities. Pre-sales duties may include: * Presentation of technical capabilities and features of software solutions services. * Service design analysis and suggestions to customers. * Discovery for and creation of professional services SOWs. * Timely response to any customer questions or requests for materials. * On-site or remote demonstration of service functionality. * Assistance in the development of RFI/RFP responses. Post-sales duties may include: * Pro-active meetings with existing customers on a regular basis to review service effectiveness, build the customer relationship, and probe for opportunities to expand the customer’s service. * Timely and thorough investigation and responses to customer questions or concerns. * Provide customer feedback to promote ongoing service improvement. Job Requirements: * Experienced IT professional. * Experience in an IT software solutions service provider organization is strongly preferred. * Experience developing IT professional services Statements of Work (SOWs) strongly preferred. * Experience in pre-sales technical support working with sales people (2 years minimum). * Experience in the design and delivery of customer-facing presentations (2 years minimum). * Knowledge of and experience with IP network protocols, IPAM, and DNS/DHCP products and services. * Experience configuring and/or administering Linux/Unix and Windows 200x systems (1 year minimum) * Experience as a Consultant delivering IT professional services (1 year minimum). Education and Certifications: * A Bachelor’s Degree or higher is preferred. * Relevant certifications are a plus. Benefits and Training: BT is an employee-oriented company that offers a collaborative environment for Consultants to work in. BT offers training, both internally and externally to our Consultants through Webinars, training classes, seminars, boot camps, online training, and assistance in gaining certifications. Above and beyond a base salary and bonus plan, we offer a full suite of benefits including medical, dental, vision, 401(k) with a Company match, flex spending accounts; short and long-term disability & life insurance; vacation and holiday pay, an Employee Stock Purchase Program, and more. Please note: * Existing authorization to work in the United States on a permanent basis is required. * Travel is an inherent part of this position. * Relocation support for this position is not currently available. * BT is an Equal Opportunity Employer.2012-04-02 19:25:01United StatesBTNoneNoneNoneVirtual, USA27585138http://bt.jobs/xml/27585138/jobUSANoneFinance Manager - Operations/Contract Accounting Location: Texas - Irving Job Code: 3650 # Of Openings: 1 Description We bring it all together for you BT Global Services is a managed networked IT services company, operating globally and delivering locally. We work for 8,500 organizations, such as BMW, Credit Suisse, Deutsche Bank, Emirates, the EU, Fiat, FTSE, Microsoft, Nato, NYSE Euronext, Thomson Reuters, Unilever, Volkswagen and Volvo. They rely on our networks and services for their success. Heritage and scope We understand networks and our customers can draw on more than 30 years of experience working with them. We have a unique breadth of scope, reach and capability. Our network reaches all corners of the world, underpinning global business by delivering networked IT services securely and efficiently wherever it operates. We’re part of BT Group, which, with annual revenues of more than $30 billion1, is one of the 200 largest companies in the world. BT is a direct descendent of the world’s first commercial telecommunications undertaking. Founded in 1846, it was the forerunner of today’s $3.2 trillion IT industry. With privatization in 1984, BT heralded today’s vibrant and competitive telecommunications industry. Role Summary: Work with client and engagement executives to ensure compliance with IFRS and SARBOX, and perform various financial and contract management functions. This includes defining financial management processes and reporting; trend and variance analysis; and establishing key performance indicators and engagement metrics. They work closely with the engagement management team to help maximize engagement profitability while complying with IFRS and adhering to quality standards and BT personnel policies. Role Responsibilities: * Support preparation of monthly financial and management accounts for the contracts assigned, including revenue accruals, cost of sales accruals, gross margin measurement and review, pay allocations, SSAP9 adjustments, review of depreciation, maintenance and other allocated charges and analysis of material variances from budget and forecast * Define/establish internal and contract control processes: identify requirements, responsibilities, revenue recognition requirements and develop financial reporting package * Supervise and participate in preparation of monthly and ad-hoc contract analysis of billings, financial forecast changes and contract adjustments * Analyze key metrics, support monthly financial reviews with engagement teams and advise client team management in decision making * Work with contract managers to prepare and review regular contract lifetime forecasts including preparation of monthly contract scorecards for material contracts * Manage BT expenses: establish and periodically re-evaluate expense budgets and guidelines * Manage financial forecasting processes * Manage engagement level balance sheet items and related accruals * Ensure compliance to BT financial policies and procedures, provide support to external financial audits, SARBOX internal audits, and statutory and customer audits * Coach contract management team on accounting concepts applicable to their contract * Conduct financial management planning: assist/prepare and review forecasts related to your contract * Direct assistance in generating spend plans, estimates to complete, estimates at complete and client proposals * Train, mentor and support other contract accounting team members * Establish engagement financial management tools: select tools and manage development and implementation, including processes to use the tools * Manage engagement shutdown activities * Ensure timely reporting based on BT Corporate Closing calendar * Work with contract managers to prepare and monitor profit action plans to improve profitability and close gaps between forecast and target * Review and approve (within financial limits) all contract related current and capital expenditure * Supervise revenue assurance for the contract including review and authorisation (within financial limits) of credit notes * Prepare and (within financial limits) authorise pricing for simple contract changes and to support the Bids and Tenders team with the evaluation of complex and major change controls * Verify sales values booked by contract teams in relation to change controls to ensure accuracy of value and order date * Periodically review contract governance to ensure maintenance of up to date risk registers, adherence to processes and regular contract reviews by operational management * Actively support, at all times, company policy and best practice in the area of security, with particular emphasis on the protection of sensitive customer information Education and Qualifications: * Undergraduate degree in Accounting or Finance required. CPA preferred * Minimum 5 years work experience in Finance and Accounting, including2 years of proven track record in a contract accounting and management accounting environment with multi-million dollar global contracts * Proven experience in a finance month-end cycle and finance accounting systems * Proven experience in forecasting, budgeting and price analysis, variance analysis explanations * Must be a “Leader” who is a dynamic, motivated, self starter with good communication skills and the ability to understand other local entities issues and work with partners globally * Ideal candidate will be: * Highly organized, detail-oriented and flexible * Forward thinking. Able to think and reason logically to anticipate obstacles and resolve issues * Able to handle multiple tasks simultaneously, prioritize workload efficiently and meet strict deadlines * Able to perform well under pressure and quickly change focus and direction * An expert in Excel Spreadsheets and database manipulation and be able to show demonstrated knowledge * A team player with excellent oral and written communication skills. Articulate in all forms of communication and able to tailor messaging/terminology to their audience * Able to present and articulate numbers to business partners and explain analysis to “C” level executives (clear and concise executive briefings) * Collaborative, able to influence others and demonstrate good negotiation skills * Customer service oriented. Able to build and maintain strong professional relationships throughout the organization. Interact professionally with executive management and peers * Proactive in exploring, learning and utilizing software and systems for research/reporting * Able to develop new skills quickly and train others to elevate the performance and effectiveness of the team BT IS AN EQUAL OPPORTUNITY EMPLOYER2012-04-02 19:24:59United StatesBTNoneNoneNoneVirtual, USA27585135http://bt.jobs/xml/27585135/jobUSANoneTeam Manager, Service Operations Location: Virginia - Chesapeake Job Code: 3649 # Of Openings: 1 Description BT IS AN EQUAL OPPORTUNITY EMPLOYER BT Conferencing was established over 25 years ago and is now a leading global provider of audio, video and web collaboration services. Our year on year growth has seen us out-perform the conferencing industry expectation and with our extensive global portfolio, we are now the number one conferencing provider in the UK and Europe and currently have reach in over 75 countries. We have bases in the USA, EMEA and Asia Pacific and specialize in the delivery of reliable, robust and innovative conferencing solutions and product hardware to some of the largest companies in the world. Our quest for continual enhancement of our product portfolio means that we can offer tailor-made solutions to our customers, whether our clients are small SMEs or major global businesses. BT Conferencing has approximately 1300 employees working globally to help deliver a comprehensive portfolio of audio, video and web collaboration services, along with product hardware, to some of the largest companies in the world. Team Manager, Service Operations The role holder is primarily responsible for the management of a team in a complex product functional area within BT Conferencing Service Operations. He/she manages, leads and motivates a team of service operations team members dealing with complex products. Non standard products and/or frequent internal and external customer contact is a feature of this role. Responsible for resource planning to meet work volumes to ensure team meets commitments and KPI’s are met. Objectives include meeting financial, people and customer targets. * To own the customer relationship through a team of team members. * To demonstrate good knowledge of BT products and processes across functions and their customer base. * To build and maintain internal relationships across own organisation and, where appropriate, the wider unit. * To act as coach on assigned products and techniques for dealing with customer issues at each stage of the customer interaction. * To support and coach all team members, driving skills development and employee satisfaction. * To meet 1 to 1 targets and hold monthly team meetings to review and communicate progress and discuss future planning. * To ensure compliance targets are met for own team and to meet people related targets. * To communicate operational plans as it applies to the team, report on productivity and other measures as required. * To act as the first escalation point for customer complaints and retain ownership until resolution. * To be responsible for resource planning and capability matching within their team. * To own and develop the Customer Relationship with their designated customer-base and to deliver excellent customer satisfaction. * To own the customer relationship at "peer level" or higher within the customer organisation, * To manage Service Delivery and Reporting, ensuring root cause analysis is completed and actionable issues are identified and addressed, as well as to build and enhance a mutually beneficial relationships. * To meet all people management related targets. * To demonstrate awareness of BT’s strategy and good knowledge of unit strategy. Business Impact: * Business impact and accountability in terms of Satisfaction and cost. Medium to long term responsibility includes development of customer satisfaction plans, and customer service levels. * Drives short-term improvements against KPI's, but develops Customer Satisfaction plans for the long-term to meet overall customer satisfaction targets. Authority/Decision Making: * Ensures delivery of an excellent customer experience in all customer contacts within team. * Identifies and resolves barriers to achieving customer satisfaction / revenue collection and other targets, or escalates to next level manager. * Implements process improvements within own team, so that team operates at minimum cost and maximum benefit. * Acts as first level for customer escalations across the range of products. * Demonstrates a degree of creativity outside of standard procedures when making decisions to deal with issues. * Takes responsibility and accountability for managing people resource targets and performance of a team so that all customer satisfaction, quality, revenue, cost and productivity targets are achieved whilst minimising the number of complaints * Responsible for people issues associated with managing a team of team members, including attendance, performance management, discipline and grievance cases and recruitment as necessary. BT IS AN EQUAL OPPORTUNITY EMPLOYER2012-03-30 20:33:34United StatesBTNoneNoneNoneVirtual, USA27525827http://bt.jobs/xml/27525827/jobUSANoneFinance Manager - FP&A and Reporting Location: Texas - Irving Job Code: 3633 # Of Openings: 1 Description Finance Manager - FP&A and Reporting Irving, TX We Bring It All Together For You BT Global Services is a managed networked IT services company, operating globally and delivering locally. We work for 8,500 organizations, such as BMW, Credit Suisse, Deutsche Bank, Heinz, Proctor and Gamble, PepsiCo, Bristol-Myers Squibb, JP Morgan Chase, Bank of America, Fiat, Microsoft, NATO, NYSE, Thomson Reuters, Unilever, Volkswagen and Volvo. They rely on our networks and services for their success. Heritage and Scope We understand networks and our customers can draw on more than 30 years of experience working with them. We have a unique breadth of scope, reach and capability. Our network reaches all corners of the world, underpinning global business by delivering networked IT services securely and efficiently wherever it operates. We’re part of BT Group, which, with annual revenues of more than $30 billion1, is one of the 200 largest companies in the world. BT is a direct descendent of the world’s first commercial telecommunications undertaking. Founded in 1846, it was the forerunner of today’s $3.2 trillion IT industry. With privatization in 1984, BT heralded today’s vibrant and competitive telecommunications industry. Purpose Of Role: The role holder manages the financial support for a particular set of customers / business partners, acting as an integral part of a senior management team for a significant part of the business unit. He/she is responsible for the deployment of business strategy, providing financial leadership to translate strategy into practical solutions and day-to-day working practices. Key Responsibilities: * To assess customer relationships and service needs. * To be actively involved in discussions relating to business and strategic planning from the perspective of the area (or region or country) within which the role works. This could be:Planning, Budgeting, Pricing, Reporting, Analysis, Appraisal, Regulatory, Systems, Processes, Management Control, Internal Control, Tax, Treasury, Finance Systems, Ventures, Bid Support, or lead on key projects, Investment & Capital processes, Business case sign-off. * To be an expert in one of the above work areas. * Responsibilities may include complex modelling / data manipulation and or data interpretation. * To ensure the timely delivery of appropriate financial / business information to senior management or customer set. * To establish and implement effective procedures within the area to meet the business’ financial requirements. * May be involved in the development and implementation of new accounting systems and processes to improve business financial reporting. * To manage the performance of the area against planned or expected outcomes to meet customer requirements * May manage a team of professional and support staff. Business Impact: * Normally focused on one business unit or playing an important part of a collective LoB enterprise. * Develops plans for projects over medium term. * Accountable for department cost performance. * Medium term Business strategy and objectives typically guide this role, although will be involved in formulation and development and deployment of future operations and initiatives. * Interacts with GMs / Business Unit Heads and their direct reports, some interaction with LoB senior management team. Authority/Decision Making: * Effective resource management. * Takes decisions and exercises own judgement well. * Works with high level of authority on fairly complex issues, seeking appropriate support where necessary. Qualifications: * Typically Degree level and a fully qualified accountant (or County / Regional equivalent if outside the UK). Skills/Experience: * Relevant experience Benefits and Training: BT is an employee-oriented company that offers a collaborative environment. Above & beyond your base salary are the following: comprehensive healthcare including medical, dental and vision coverage; 401K match; flex spending accounts; short/long term disability & life insurance; vacation time off; etc. Existing authorization to work in the United States is required. Relocation support for this position is not currently available. BT is an Equal Opportunity Employer.2012-03-29 18:28:36United StatesBTNoneNoneNoneVirtual, USA27489055http://bt.jobs/xml/27489055/jobUSANoneDevelopment Engineer Location: Ipswich, Suffolk Salary: 28,000 - 32,000 # of openings: 1 Description Purpose Of Role: The role holder is responsible for the development, deployment and support of ICT solutions within either the Systems Engineering or Software Engineering disciplines. He/she provides technical support, resolving escalated technical issues within their own work area. This covers all areas of ICT such as systems and applications software, database management, network services, data and systems security. Examples include:- - Technical assistance in support of BTs internal Cyber Defence programme relating to Information Assurance, Network Integrity and Corporate Security activities. - Technical assistance to BT's customers in delivering Cyber Defence through Managed Security Solutions. - Management of BTs Global obligations for Data Disclosure on behalf of BT Group. - Owning the BT strategic partnership with CEOP (the Child Exploitation and On Line Protection Centre) as part of BT's corporate social responsibility. - Undertaking bespoke R&D in support of the preceding activities. Key Responsibilities: The job offers an exciting opportunity to join a highly motivated team of systems and software engineers designing software applications from conception to completion, full-lifecycle development. You will design, document, develop, test and potentially deploy software applications as an individual or as part of a larger team. Applications development in GES is wide and varied, ranging from low-level device drivers to user interfaces. We use a variety of software methods and languages and you will be expected to use the most appropriate depending on project requirements. You will interact with other software engineers, systems engineers hardware engineers and management. Projects often involve developers being involved from project inception to deployment, so you may be asked to work at the customer's site during appropriate project phases. - Full lifecycle application development - Designing, coding and debugging applications in various software languages - Requirements analysis, software analysis, code analysis, software review - Software testing and quality assurance - Support, maintain and document software functionality - Integrate software with existing systems - Evaluate and identify new technologies for implementation. Skills/Experience: In addition to a solid academic background to graduate equivalent level in computer science or software engineering, we are interested in candidates with experience in two or more of the following areas: * C, C++ preferably in a real-time context, * Java, SQL and Web development, * IP based communications protocols and networks, * iPhone/Qt/Android mobile development platforms, * Encryption and Cyber security * E-mail protocols/applications, HTTP, * IVV&T, systems integration and systems engineering practise, * Experience of J2EE development including experience of Weblogic, Spring, Hibernate and EJB technologies. * Experience in using Continuous Integration environments * Use of Agile methodologies * C.Eng or equivalent, or formal qualifications leading to this status. APPOINTMENT TO THIS POST IS SUBJECT TO THE SUCCESSFUL CANDIDATE GAINING AND MAINTAINING DV SECURITY CLEARANCE.2012-03-28 19:02:41United StatesBTNoneNoneNoneVirtual, USA27457908http://bt.jobs/xml/27457908/jobUSANoneSenior Development Engineer Location: Ipswich, Suffolk Salary: 30,000 - 40,000 # of openings: 1 Description Purpose Of Role: The role holder is responsible for the development, deployment and support of ICT solutions within either the Systems Engineering or Software Engineering disciplines. He/she provides technical support, resolving escalated technical issues within their own work area. This covers all areas of ICT such as systems and applications software, database management, network services, data and systems security. Examples include:- - Technical assistance in support of BTs internal Cyber Defence programme relating to Information Assurance, Network Integrity and Corporate Security activities. - Technical assistance to BT's customers in delivering Cyber Defence through Managed Security Solutions. - Management of BTs Global obligations for Data Disclosure on behalf of BT Group. - Owning the BT strategic partnership with CEOP (the Child Exploitation and On Line Protection Centre) as part of BT's corporate social responsibility. - Undertaking bespoke R&D in support of the preceding activities. Key Responsibilities: The job offers an exciting opportunity to join a highly motivated team of systems and software engineers designing software applications from conception to completion, full-lifecycle development. You will design, document, develop, test and potentially deploy software applications as an individual or as part of a larger team. Applications development in GES is wide and varied, ranging from low-level device drivers to user interfaces. We use a variety of software methods and languages and you will be expected to use the most appropriate depending on project requirements. You will interact with other software engineers, systems engineers hardware engineers and management. Projects often involve developers being involved from project inception to deployment, so you may be asked to work at the customer’s site during appropriate project phases. • Full lifecycle application development, • Designing, coding and debugging applications in various software languages, • Requirements analysis, software analysis, code analysis, software review, • Software testing and quality assurance, • Support, maintain and document software functionality, • Integrate software with existing systems, • Evaluate and identify new technologies for implementation. Skills/Experience: In addition to a solid academic background to graduate equivalent level in computer science or software engineering, we are interested in candidates with experience in several of the following areas: • C, C++ preferably in a real-time context, • Java, SQL and Web development, • IP based communications protocols and networks, • iPhone/Qt/Android mobile development platforms, • Encryption and security, • E-mail protocols/applications, HTTP, • IVV&T, systems integration and systems engineering practise, • Experience of J2EE development including experience of Weblogic, Spring, Hibernate and EJB technologies. • Experience in using Continuous Integration environments • Use of Agile methodologies • C.Eng or equivalent, or formal qualifications leading to this status. APPOINTMENT TO THIS POST IS SUBJECT TO THE SUCCESSFUL CANDIDATE GAINING AND MAINTAINING DV SECURITY CLEARANCE.2012-03-28 19:02:40United StatesBTNoneNoneNoneVirtual, USA27457907http://bt.jobs/xml/27457907/jobUSANoneTerritory Sales Manager-Federal Location: Washington DC Job Code: 3636 # Of Openings: 1 Description BT IS AN EQUAL OPPORTUNITY EMPLOYER. BT provides networked IT services for optimizing IT performance to multinational, multisite customers. Our global, ubiquitous services focus on throughput and service levels so our customers can overcome business challenges and create sustainable value in critical areas. We deliver a wide range of solutions from professional services to networking to fully managed IT services, in the areas of IT optimization, unified communications, security, mobility and contact center efficiency. The strength and experience of our employees combined with the knowledge gained by using our own solutions internally is where we differentiate ourselves. We design and operate global business models in more than 170 countries and through key acquisitions and our partner network we are ready wherever our customers are around the world today. At BT we believe our success is measured by our customers’ success so we are always focused on whether solutions make business sense for our customers. This has helped us become more than a vendor, we are a trusted advisor and partner. Territory Sales Manager The Territory Sales Manager (TSM) position is responsible for identifying sales opportunities within an assigned territory selling products and services offered within our Video Business Unit. This includes attaining or exceeding specific revenue targets, building a pipeline of opportunities that meets or exceeds set thresholds, building relationships with appropriate BT Americas individuals and partner companies. Primary Responsibilities: * The most significant responsibility of an TSM is to generate new revenues for BT Conferencing from new customers. This is a true “hunter” position. * Work with Regional Vice President to develop territory sales plan for acquiring new service and hardware revenue * Responsibility for achievement of the individual sales revenue targets * Develop and manage a pipeline of opportunities that meets or exceeds established thresholds * Demonstrate consultative selling skills and sound management of assigned target accounts and/or sectors * Work with sales engineering within company to create profitable, value-added service revenue within assigned territory * Document a clear scope of work with qualifying information * Making good business decisions with expectations set in order to enhance the client experience * Build and manage funnel growth and expectations within 30, 60 and 90 day periods * Establish daily activity plans, track progress through a sales tracking system, and generate a clean monthly funnel and forecast * Participation in Forums and or Tradeshows upon request and requirement * Engage with partners to drive new opportunities * Adhere and conform to all BTs ethical and professional standards. * Other responsibilities as required Skills and Experience: * Prior B2B sales experience is required. * Direct selling of conferencing services and/or technology required * Track record of meeting and exceeding monthly targeted sales quotas a must * Demonstrated ability “hunt” for new business through cold calling on accounts * Track record of success. Demonstrate above target achievement in a competitive sales position * Minimum 4 years direct SME sales experience – telecommunications industry highly preferred * Experience and track record of closing deals that drive significant value to both the individual and company * Proven track record of hunting, creating new opportunities and establishing new customer relationships * Proven ability to manage, position and successfully drive new business through complex sales processes * Proven motivational and leadership ability * Demonstrates high levels of initiative, ability to think creatively, initiates and implements ideas and solutions * Strong understanding and execution of the sales process, resource management, and sales reporting * Results oriented, resilient, possess a positive attitude, and ability to multi-task * Positive on-going relationships with past customers * Leads by example, proven ability to work with energy and drive * Well organized and detail oriented with good time management skills * Certifications/education/initiatives that demonstrate a desire for self improvement and investment * Professional appearance, presentation and communication skills appropriate for C-level * Ability and willingness to travel as required for company or customer meetings * Travel is required BT Conferencing is an Equal Opportunity Employer2012-03-26 22:30:00United StatesBTNoneNoneNoneVirtual, USA27402658http://bt.jobs/xml/27402658/jobUSANoneRegional Vice President-East Location: New York - Virtual Job Code: 3626 # Of Openings: 1 Description BT IS AN EQUAL OPPORTUNITY EMPLOYER. BT provides networked IT services for optimizing IT performance to multinational, multisite customers. Our global, ubiquitous services focus on throughput and service levels so our customers can overcome business challenges and create sustainable value in critical areas. We deliver a wide range of solutions from professional services to networking to fully managed IT services, in the areas of IT optimization, unified communications, security, mobility and contact center efficiency. The strength and experience of our employees combined with the knowledge gained by using our own solutions internally is where we differentiate ourselves. We design and operate global business models in more than 170 countries and through key acquisitions and our partner network we are ready wherever our customers are around the world today. At BT we believe our success is measured by our customers’ success so we are always focused on whether solutions make business sense for our customers. This has helped us become more than a vendor, we are a trusted advisor and partner. RVP of Collaboration Sales The RVP of Collaboration Sales is an important position within BT Conferencing that oversees a team of collaboration services sales specialists focused on accelerating our sales cycles and time to cash through direct sales involvement, coaching and internal or external partner activities. This role requires both management and leadership skills: Management skills required day to day for recruitment, development, pipeline management and strategic sales direction. Leadership skills required to motivate the team to become the most knowledgeable, trusted and successful sales team in the collaboration space. The RVP must be disciplined in Sales Management and is expected to accurately forecast and drive revenue and gross margin results for his/her region through timely reporting. Must be skilled in developing relationships with key business partners to effectively sell “with” manufacturers in joint accounts. The RVP must be skilled in mentoring sales associate behavior and provide feedback on performance using Performance Management process. Finally, the RVP is expected to provide thought leadership as to where BT Conferencing should focus sales efforts to more effectively market its value-add. Primary Responsibilities: * Directs and manages the day to day activity of a team of Collaboration Solutions Directors (CSDs) in their efforts toward generating services revenues and improving their professional capabilities * Responsible for meeting or exceeding team revenue attainment, profitability and contributing to the overall success of BTC * Ensures key target accounts/opportunities/programs are being fully maximized * Manage key partner/business relationships that will ensure alignment between respective partner sales teams * Ensures team is properly trained, prepared and focused on creating new services revenues for BTC * Works continually to improve the sales performance of the individuals on his/her team Position requirements include: * Demonstrated ability to manage and coach a team of skilled consultative sales individuals * Strong relationship building capabilities and successful demonstration of such working * Sound Sales practices and disciplines * Must havevideo, audio, web and streaming conference services experience. BT IS AN EQUAL OPPORTUNITY EMPLOYER.2012-03-23 20:33:08United StatesBTNoneNoneNoneVirtual, USA27356914http://bt.jobs/xml/27356914/jobUSANoneDesign Engineer Location: Virtual Job Code: 3627 # Of Openings: 1 Description BT IS AN EQUAL OPPORTUNITY EMPLOYER BT provides networked IT services for optimizing IT performance to multinational, multisite customers. Our global, ubiquitous services focus on throughput and service levels so our customers can overcome business challenges and create sustainable value in critical areas. We deliver a wide range of solutions from professional services to networking to fully managed IT services, in the areas of IT optimization, unified communications, security, mobility and contact center efficiency. The strength and experience of our employees combined with the knowledge gained by using our own solutions internally is where we differentiate ourselves. We design and operate global business models in more than 170 countries and through key acquisitions and our partner network we are ready wherever our customers are around the world today. At BT we believe our success is measured by our customers’ success so we are always focused on whether solutions make business sense for our customers. This has helped us become more than a vendor, we are a trusted advisor and partner. Design Engineer Purpose Of Role: The role holder works as a key member of an operations team to identify, design, and support BT products and services, whilst providing quality assurance oversight and supporting the design of a cost effective solution that satisfies the customer requirements. Key Responsibilities: * Effectively engages other parts of BT to strengthen propositions and overcome barriers to success. * Reviews internal BT Sales generated of Audio Visual and Immersive systems project design requests and provides design support where required. * Liaise with Partners to provide design support and quality assurance. * Provide direction and guidance to ensure that designs meet BT standards and conventions for approach and quality in Audio Visual and Immersive systems. * Develop detailed Scope of Works for of Audio Visual and Immersive Projects as directed by Chief Design Engineer. * May well operate on a multi-country, multi-product or multiple customer basis. Business Impact: * Medium-term business strategy and objectives typically guide this role. * Impact is primarily short-term. * Assesses customer requirements and service level. * Ensures quality design, delivery, and supportability of Audio Visual and Immersive systems. Authority/Decision Making: * Works with a reasonable level of autonomy seeking appropriate assistance where necessary. * Will work with teams to design appropriate solutions, providing technical input to bids andITTresponses. * Empowered to mandate design or opportunity review based upon BT criteria. Qualifications: * 3+ Years Infocomm CTS (Certified Technology Specialist) certification status * 5+ Years experience in the Audio Visual Industry * Proficiency in AutoCAD, ClearOne and Polycom Digital Signal Processor design and setup * 3+ Years experience in Control System Design to include AMX, Crestron and Extron * Manufacturer Certifications/training by Polycom and Tandberg Skills/Experience: * Good technical, interpersonal and analytical skills. * Highly organized and proficient technical writing skills * Ability to provide specialised technical support in one or more areas and to proactively share knowledge and learning with the virtual team. BT IS AN EQUAL OPPORTUNITY EMPLOYER2012-03-23 20:33:07United StatesBTNoneNoneNoneVirtual, USA27356913http://bt.jobs/xml/27356913/jobUSANoneSoftware Developer Location: Massachusetts - Quincy Job Code: 3628 # Of Openings: 1 Description BT IS AN EQUAL OPPORTUNITY EMPLOYER. BT provides networked IT services for optimizing IT performance to multinational, multisite customers. Our global, ubiquitous services focus on throughput and service levels so our customers can overcome business challenges and create sustainable value in critical areas. We deliver a wide range of solutions from professional services to networking to fully managed IT services, in the areas of IT optimization, unified communications, security, mobility and contact center efficiency. The strength and experience of our employees combined with the knowledge gained by using our own solutions internally is where we differentiate ourselves. We design and operate global business models in more than 170 countries and through key acquisitions and our partner network we are ready wherever our customers are around the world today. At BT we believe our success is measured by our customers’ success so we are always focused on whether solutions make business sense for our customers. This has helped us become more than a vendor, we are a trusted advisor and partner. Software Engineer PURPOSE OF ROLE We are looking for a highly motivated and experienced software engineer to join our application development team. Candidates should have comprehensive Java development experience, good organizational and communication skills, and be able to work well within a fast-paced, team environment. Candidates must be self-directed, confident, and able to work without requiring a great deal of structure or supervision. The candidate will primarily be responsible for developing and supporting mission critical applications such as our custom operational support system, our billing system, and our audio integration services. Though this is not an application support position, application support is sometimes required in the form of technical troubleshooting (tier 4). KEY TASKS AND RESPONSIBILITIES * Design, develop, unit test, and maintain Java software following company standards and best practices * Support QA test activities to identify and correct issues * Support multiple production applications as needed * Pro-actively communicate status and issues to project managers and head of application development * Quickly and efficiently address application issues Qualifications Required Skills/Experience * 5+ years of Java software development experience working on n-tiered, web-based applications * Developing scalable, robust, high-volume transactional systems, including experience with multi-threading concepts, messaging, etc. * Solid understanding of relational database design and SQL * Web services (SOAP, REST) and web services design/documentation * Data abstraction concepts utilizing technologies such as Hibernate * User interface development with Struts 1.0/2.0 * Experience with JavaScript, CSS, and HTML * Unit test development (e.g. junit) * J2EE application servers * Excellent troubleshooting/diagnostic skills * Extensive object oriented design and development experience * Full life cycle development, familiarity with requirements in the form of use cases, data flows, etc. * Clear and concise verbal and written communications * Detailed technical designs and supporting documentation * Ability to effectively work and contribute in a fast-paced team environment * Knowledge of networking, distributed systems, diagnostic systems, and Internet technologies * IDEs like Eclipse Beneficial Skills/Experience * Experience with Cisco WebEx APIs and features is a huge plus * Industry experience in conferencing or other collaboration technologies such as instant messaging * Ajax technologies, Javascript, data interchange formats such as XML/JSON, CSS, DOM * jQuery, or a comparable framework like DOJO * JMS/Messaging middleware such as Apache ActiveMQ * Telecommunications sector, especially with conferencing * SIP, integration APIs for conferencing providers like Microsoft, Cisco WebEx, etc. * Load testing, performance tuning, and monitoring to provide high availability and supportability for complex applications. * Build process development * SAML * Secure Coding * Oracle Server (PL/SQL) * Apache Struts, OC4J * Knowledge of Linux platform (Windows and UNIX knowledge helpful), Tomcat, J2EE application servers * JSPs, Servlets, CSS * Ajax/Web 2.0, JavaScript BS technical degree preferred Existing authorization to work in the United States is required2012-03-23 20:33:07United StatesBTNoneNoneNoneVirtual, USA27356909http://bt.jobs/xml/27356909/jobUSANoneDatabase Developer Location: Massachusetts - Quincy Job Code: 3629 # Of Openings: 1 Description BT IS AN EQUAL OPPORTUNITY EMPLOYER. BT provides networked IT services for optimizing IT performance to multinational, multisite customers. Our global, ubiquitous services focus on throughput and service levels so our customers can overcome business challenges and create sustainable value in critical areas. We deliver a wide range of solutions from professional services to networking to fully managed IT services, in the areas of IT optimization, unified communications, security, mobility and contact center efficiency. The strength and experience of our employees combined with the knowledge gained by using our own solutions internally is where we differentiate ourselves. We design and operate global business models in more than 170 countries and through key acquisitions and our partner network we are ready wherever our customers are around the world today. At BT we believe our success is measured by our customers’ success so we are always focused on whether solutions make business sense for our customers. This has helped us become more than a vendor, we are a trusted advisor and partner. Database Software Developer PURPOSE OF ROLE We are looking for a highly motivated and experienced database software developer to join our application development team. Candidates should have comprehensive PL/SQL and SQL Oracle development experience, good organizational and communication skills, and be able to work well within a fast-paced, team environment. Candidates must be self-directed, confident, and able to work without requiring a great deal of structure or supervision. The candidate will primarily be responsible for developing and supporting mission critical applications such as our custom operational support system, our billing system, data feeds, and data warehouse. Though this is not an application support position, application support is sometimes required in the form of technical troubleshooting (tier 4). KEY TASKS AND RESPONSIBILITIES * Design, develop and deploy production database code * Support QA test activities to identify and correct issues * Support multiple production applications as needed * Pro-actively communicate status and issues to project managers and head of application development * Quickly and efficiently address application issues Qualifications Required Skills/Experience * 5+ years of development with Oracle PL/SQL and SQL * Solid understanding of relational database design and SQL * SQL tuning for high performance in a highly transactional database * Full life cycle development, familiarity with requirements in the form of use cases, data flows, etc. * Excellent troubleshooting/diagnostic skills * Clear and concise verbal and written communications * Ability to effectively work and contribute in a fast-paced team environment * Experience with development tools like TOAD Beneficial Skills/Experience * Oracle Data Integrator (ODI) * Oracle Golden Gate * Oracle Warehouse Builder * Microsoft SQL Server * Data Junction BS technical degree preferred Existing authorization to work in the United States is required2012-03-23 20:33:07United StatesBTNoneNoneNoneVirtual, USA27356910http://bt.jobs/xml/27356910/jobUSANoneCollaboration Solutions Director-West Region Location: Oregon Job Code: 3625 # Of Openings: 1 Description BT IS AN EQUAL OPPORTUNITY EMPLOYER About BT Conferencing BT Conferencing was established over 25 years ago and is now a leading global provider of audio, video and web collaboration services. Our year on year growth has seen us out-perform the conferencing industry expectation and with our extensive global portfolio, we are now the number one conferencing provider in the UK and Europe and currently have reach in over 75 countries. We have bases in the USA, EMEA and Asia Pacific and specialize in the delivery of reliable, robust and innovative conferencing solutions and product hardware to some of the largest companies in the world. Our quest for continual enhancement of our product portfolio means that we can offer tailor-made solutions to our customers, whether our clients are small SMEs or major global businesses. BT Conferencing has approximately 1300 employees working globally to help deliver a comprehensive portfolio of audio, video and web collaboration services, along with product hardware, to some of the largest companies in the world. Collaboration Solutions Director: The Collaboration Solutions Director (CSD) position in BT Conferencing is a “hunter” role responsible for identifying sales opportunities within an assigned territory and closing deals that meet or exceed annual revenue targets. Responsibilities include building a pipeline of opportunities that meets or exceeds established revenue thresholds, building relationships with appropriate partners as well as successfully fulfilling quarterly Sales Performance Standards. BT Conferencings mission is to be the recognized leader in unified collaboration by providing customers integrated services and solutions that drive business transformation. The mission of the Collaboration Sales Team is to be recognized as the most knowledgeable, professional and successful services sales team in the collaboration marketplace. We reward top performers and have a culture that encourages risk taking and success. Primary Responsibilities: * The most significant responsibility of a CSD is to generate net new recurring revenues for BT Conferencing from an assigned target customer list or territory by leveraging personal CSD, BT Global Services, Partner (Avaya, Cisco, Microsoft, Polycom) relationships, cold calling or marketing campaigns. * Meeting or exceeding annual sales revenue targets. * Develop and manage a pipeline of opportunities that meets or exceeds established thresholds – to ensure adequate opportunities to meet/exceed target. * Demonstrate consultative selling skills and sound management of assigned target accounts and/or territory. * Engage with partners as a secondary avenue to creating and closing opportunities. * Absorb and demonstrate deep expertise in the collaboration services market and utilize all opportunities to further Professional development. * Meet/exceed quarterly scorecard metrics that measure performance against required sales activities. * Other responsibilities as required. Skills and Experience: * The most important requirement is a record of success selling into F1000 accounts as demonstrated by above target achievement in a competitive market for at least 4 of past 6 years. * In-depth knowledge of unified communications technologies including audio, web and video conferencing applications, streaming, and video enabled services and managed services. * 5-8 years selling videoconferencing and/or Telepresence solutions. * Familliarity with H.320 and H.323 protocols, architecture and equipment. * 10 years direct solution sales experience to large, global enterprises. * Extensive consultative sales skills and knowledge required to negotiate and close deals with annual recurring revenues of $360K - $10M in the F1000 marketplace. * Proven track record of hunting, establishing new customer relationships, pipeline development and management via Salesforce.com and winning new accounts. * Proven ability to manage a virtual team to successfully drive new business through complex sales processes. * A passion for success and the competitive spirit that pushes you to win. * Driven, self-motivated, ability to think strategically and creatively, initiates and implements ideas and solutions, and ability to work with minimal direct supervision. * Established relationships with past customers and contacts that can be leveraged to accelerate and achieve short-term success. * Excellent oral and written communications skills. * Well organized and detail oriented with good time management and administrative skills. * Certifications/and education/initiatives that demonstrate a desire for self improvement and investment * Ability and willingness to travel as required for company or customer meetings Highly Desired: High degree of competence and technical knowledge in the following areas: * Audio and web conferencing services * Streaming services * Managed Services * Videoconferencing * WAN Services * MPLS Networks * Professional Services * Multipoint Conferencing Systems * Strategic Staffing methodologies Minimum Qualifications: * 5+ years of Sales Experience * Proven Success in a pure hunter role * Successful Enterprise selling of video conferencing **Relocation support for this position is not currently available. **Existing authorization to work in the United States is required. BT is an Equal Opportunity Employer.2012-03-23 20:33:06United StatesBTNoneNoneNoneVirtual, USA27356908http://bt.jobs/xml/27356908/jobUSANoneProject Manager 2 Location: New York - New York Job Code: 3467 # Of Openings: 1 Description Project Manager - NY/NJ We Bring It All Together For You BT Global Services is a managed networked IT services company, operating globally and delivering locally. We work for 8,500 organizations, such as BMW, Credit Suisse, Deutsche Bank, Heinz, Proctor and Gamble, PepsiCo, Bristol-Myers Squibb, JP Morgan Chase, Bank of America, Fiat, Microsoft, NATO, NYSE, Thomson Reuters, Unilever, Volkswagen and Volvo. They rely on our networks and services for their success. The BT Advise Expertise BT Advise brings together the BT Global Services experts who deliver consulting, systems integration, and managed services through global practices organized around their core capabilities, such as security, customer relationship management, unified communications, mobility, managed network services, managed IT services, and business technology. Customers will benefit from engaging with a global team comprising 4,500 highly skilled professionals who will apply leading processes and methodologies. Heritage and Scope We understand networks and our customers can draw on more than 30 years of experience working with them. We have a unique breadth of scope, reach and capability. Our network reaches all corners of theworld, underpinning global business by delivering networked IT services securely and efficiently wherever it operates. We’re part of BT Group, which, with annual revenues of more than $30 billion1, is one of the 200 largest companies in the world. BT is a direct descendent of the world’s first commercial telecommunications undertaking. Founded in 1846, it was the forerunner of today’s $3.2 trillion IT industry. With privatization in 1984, BT heralded today’s vibrant and competitive telecommunications industry. Key Purpose of the Role: The role holder: implements large and complex projects to achieve the required business benefits and manages to budget, timescales and quality. Manages project interfaces and dependencies to ensure the interdependent projects achieve the agreed objective. Manages projects alone or as part of a wider team managing specific tasks. Principal Responsibilities: * To take lead responsibility for a specific project, manage project delivery and the associated resources, and act as the single point of contact. * To ensure the appropriate change control processes are established and operated. * To effectively manage a virtual team. * To manage projects in accordance with specified project management guidelines or other agreed processes and develop alternative strategies for delivering success. * To work with programme managers and colleagues across BT to ensure projects are successful and integrated with other programmes taking place across the company. * When working as part of a wider team, support to the project leader to meet agreed significant work-packages including timescales, customer needs, quality, financial targets and business benefits. * To use relevant project management benchmarking data to improve performance and communicate best practice. * To develop and maintain effective working relationships with project sponsors and other key stakeholders, both internal and external, to ensure full commitment and support for the success of the project. * To lead and co-ordinate project team meetings. * To develop and agree comprehensive project plan(s) to manage project delivery and required resources. * To manage project delivery including all aspects of required resources (people, materials, money, contracts). * To ensure all projects are monitored and reported against timescale, financial and quality targets, managing any associated risks to the project. * Be prepared to work unsociable hours when required and present a professional image at all times. Resources for which post holder is likely to be accountable: Principal Working Relationships: (internal/external customers and suppliers) * Customers: * External: Any BT customer where we are delivering services * Internal: Account Teams, Customer Service, Service Delivery, Product Lines, Billing Teams and Sales support functions. * Suppliers: * External: As required and appropriate. * Internal: Account Teams, Customer Service, Service Delivery, Product Lines, Billing Teams and Sales support functions * Experience * Preferably educated to degree level or with appropriate vocational experience. * Understanding of Project Management and Methodologies. * Understanding and experience of BT Products and Service Delivery processes * Worked in a direct Customer facing environment for a minimum of 5 years * Banking Sector and/or IPT implementation experience. ·Skills * Have good interpersonal skills * The ability to build working relationships internally and externally * Good working knowledge of project management methodologies, tools and techniques. * Be articulate and confident * Be a team player * Be a self motivator * Deliver resultsDesirable Skills & Experience: * Experience * Be technically proficient with BT services and others available in the wider marketplace * Have knowledge of today’s network technologies and be able to articulate this to others. * Have a good appreciation of the customers we support in terms of their business environment, and their internal business and IT strategies. * Skills * Have excellent leadership skills with the ability to motivate and encourage * Have excellent customer relationship skills * Have advanced level presentation skills NOTE: NO relocation for this position BT IS AN EQUAL OPPORTUNITY EMPLOYER.2012-03-23 20:32:59United StatesBTNoneNoneNoneVirtual, USA27356895http://bt.jobs/xml/27356895/jobUSANoneFinance Manager Location: Massachusetts - Quincy Job Code: 3631 # Of Openings: 1 Description BT IS AN EQUAL OPPORTUNITY EMPLOYER. BT provides networked IT services for optimizing IT performance to multinational, multisite customers. Our global, ubiquitous services focus on throughput and service levels so our customers can overcome business challenges and create sustainable value in critical areas. We deliver a wide range of solutions from professional services to networking to fully managed IT services, in the areas of IT optimization, unified communications, security, mobility and contact center efficiency. The strength and experience of our employees combined with the knowledge gained by using our own solutions internally is where we differentiate ourselves. We design and operate global business models in more than 170 countries and through key acquisitions and our partner network we are ready wherever our customers are around the world today. At BT we believe our success is measured by our customers’ success so we are always focused on whether solutions make business sense for our customers. This has helped us become more than a vendor, we are a trusted advisor and partner. FINANCE MANAGER Reporting to the Global Planning & Insight Manager for BT Conferencing, the role will be responsible for all aspects of financial performance and business insight for BT Conferencing Inc. Key Job Responsibilities * All budgetary and forecasting activities for BT Conferencing Inc. (Conferencing Americas Revenue= $326m, EBITDA= $67m) * Providing business and analytical insight into the monthly results, assessing key trends by customer and product * Working closely with the business to understand the risks and opportunities to forecast, implementing plans tominimisethe risks andmaximisethe opportunities * Monitor key drivers in the business and use this data to drive efficiencies * Development and monitor monthly and weekly KPI's to ensure the business has early warning of any trends * Financial support for the America’s General Manager including ownership of the sales targets and commissions * Hold regular reviews with senior management to ensure clarity of results and robustness of future plans and an understanding of any necessary corrective actions required * Co-ordination with the multiple business units and functional finance managers on their full year financial plans * Financial sign off of the sales commissions plans and monthly sign off of sales commissions payments * Provide significant input on key business projects and long term plans for the business unit * Manage team of 1 analyst Key Competencies for the Job * BT Conferencing operates in a competitive and growing international market. As such has developed a young and vibrant culture. This role would therefore suit an enthusiastic and ambitious individual looking to further their career development. * Excellent communication and interpersonal skills with the ability to explain complex financials in a simple and easy to understand way as well as being able to present to senior management. * The ability to challenge existing processes and techniques and find innovative solutions to problems. BT CORE VALUES Releasing potential * Create Trust: welcome alternative and conflicting views * Demonstrate initiative, responsibility and follow through for “owned” work * Accountability and flexibility * Strong attention to detail with the ability to multitask * Track record of delivering against challenging business targets * Ability to identify and evaluate commercial and financial risk and to take steps to mitigate this Setting direction * Plan Boldly:set stretching goals for competitive advantage; use appropriate tools and techniques to deliver objectives to target and on time * Align Resources:influence alignment of work structures, processes and obtain commitment from key players to achieve key deliverables and business results Seizing opportunities * Drive Business Growth:show understanding of business practice and how it varies across relevant markets and cultures;maintains visibility of the conferencing market and industry trends to stimulate competitor advantage and toidentify new and emerging business opportunities * Maintain a sound commercial understanding of all BTC services & monitor the wider commercial environment in relation to personal objectives. Must be self-motivated. * Deliver Results:identify and react to what is important, monitor and persistently drive action. Deliver by planning and developing imaginative solutions in order to seize and aggressively exploit profitable opportunities, increase efficiency or reduce costs. Delighting Customers * Empathise with Customers:focus effort on providing customers with added value and competitive advantage * Actively listen to customers and interpret market trends; support the introduction of services to meet customer requirements * Innovate:make decisions despite ambiguity and complexity, accepting the reality of the situation Working together * Excellent communication, time management, and organizational skills. * Require little direction to manage staff and meet ongoing deadlines * Build Relationships: based on shared understanding, mutual trust and cultural sensitivity; work positively with BTC, other BT divisions, JV and BT subsidiaries as well as Third Party suppliers * Collaborate and Share: actively foster and recognise effective teamworking across boundaries Minimum Qualification * Qualified Accountant * Minimum of 6-10 years of professional experience in Finance/Accounting * Develop and maintain an understanding of the internal BTC systems to the extent at which requirements can be requested to support Sales, Portfolio and Infrastructure * Have Advanced Excel skills and be competent in excel modelling2012-03-23 20:32:59United StatesBTNoneNoneNoneVirtual, USA27356894http://bt.jobs/xml/27356894/jobUSANoneWholesale Deputy Design Lead Location: Ipswich, Suffolk Salary: Competitive # of openings: 1 Description BT Innovate & Design combines network and platform development with long-term technology strategy and research. It aims to improve speed to market, reduce development costs and, above all, enhance the end-to-end customer experience. Its dedicated professionals provide the technology foundation for BT Group's transformation into a global networked IT services company while working to create a zero touch, self-service, real-time world for BT’s customers. It also delivers strategic innovation and technology vision for BT through effective and coherent engagement with other parts of the BT organisation. BT Innovate & Design's IT professionals have a strong track record in the delivery and development of systems and solutions, and in managing a secure and resilient infrastructure. The innovations developed at BT's laboratories at Adastral Park near Ipswich, UK, provide BT with a world-class science and engineering base for the design and delivery of next-generation converged networks and services. Business unit information BT has more than twenty platforms. A platform is a collection of technology, people and processes which perform discrete management or operational functions for BT's products, solutions and processes – essentially all the things that are needed for the customer experiences of lead to cash (L2C) and trouble to resolve (T2R). Equal Employment Opportunity We will make all resourcing decisions in line with our equal opportunities policy, including our '2 ticks' registration in the UK. For full details of BT's Equal Opportunity Policy, please visit: http://humanresources.intra.bt.com/fairness/eadiversity/10381 Responsibilities Working with the two Broadband Pod Design Leads, support business engagement and the clarification of new business demand. In Particular - Lead requirements review, impact assessment, solution shaping and cost/timescale estimation - Understand what the business is trying to achieve now and in the future and how this brings value to the company, in terms of the portfolio, market, customer experience and cost base. - Influence business thinking early on; lead stakeholders to requirements that will maximise re-use of existing capabilities and that will achieve a balance between maximising business benefit and minimising risks, development costs, development timescales and operational costs - Downstream an understanding of the business drivers into pod designers and design activities Working with the two Broadband Pod Design Leads responsible for the quality and timeliness of all design activity within the pods. In particular; - Ensure that pod design teams create practical, effective, architecturally conformant and strategically aligned solutions that deliver the required business outcome across network, process and OSS. - Ensure re-use is being driven & maximised through designs - Ensure that designers are working with the business to understand cost, efficiency and customer experience targets (e.g. RFT, CT & PI) and that designs address these - Establish design processes, methods & standards within the pod, aligning to other pods and initiatives - Ensure that there is escalation of resourcing and other issues that might jeopardise successful delivery of business outcome. - Responsible for maximising the design throughput of the broadband pods. New Edit Job Requistion Page 1 of 3 http://btpeople.intra.bt.com:61040/psc/HRPRD01/EMPLOYEE/HRMS/c/ROLE_MA... 02/11/2011 Working with the two Broadband Pod Design Leads ensure solution alignment & coherence across the pods and act as a point of escalation. In particular; - Be a single point of design contact for the stakeholder roles relevant to the pods (e.g. BCD/BCM, CE, Delivery Hub, Product Manager, Operation Rep) - Ensure alignment between individual demand-based designs within the pods PREFERRED LOCATION: Global Development Centre (Adastral Park) Qualifications Qualifications - Likely to have relevant, contemporary and industry recognised qualifications appropriate to the specific function - Likely to have a degree qualification (engineering/science) or has served a technical apprenticeship and/ or obtained NVQ and/ or further education technical qualifications (i.e. HND). - Relevant professional experience. Skills/Experience: - Sufficient knowledge of 20C and 21C BB OSS stacks and network components (e.g. BEA, BRAS, IP addressing etc.) to be able to command gravitas/respect in wider team e.g. platform architects and seniors - Knowledge of Broadband 20C and 21C products and their importance to the business - Good understanding of other major BTW products (e.g. WCC, LTV, WLMS, FTTx, FVA) etc so that Broadband impacting issues can be identified - Ability to influence and arbitrate key design or architectural decisions - Understanding of the impacts of design decisions on both operational and customer experience. - Acts as a key contributor in a complex/ critical environment. - Ability to lead and motivate cross functional teams to ensure delivery to cost, quality and time. - Co-ordinates activities of others (team leader). - Has depth of expertise in several areas. - Applies knowledge/ skills to a range of activities. - Acts as a source of technical expertise to others in own area. - Interprets client needs, assessing the full requirements, identifying solutions to standard and nonstandard tasks/ queries and offering assistance even when not asked. - Interprets internal/ external business issues and recommended best practice in own discipline and makes changes to own and others work to meet these. - Manages own time to meet agreed targets. - Able to explain difficult concepts to a variety of audiences and to ensure that the meaning is understood. - Creates informal networks with key contacts outside own area. - Has a comprehensive understanding of professional communities relevant to the LOB and uses the PC development framework to maximise the potential of themselves, their team and the wider BT team.2012-03-20 20:05:36United StatesBTNoneNoneNoneVirtual, USA27270432http://bt.jobs/xml/27270432/jobUSANoneSenior IPT Engineer Location: Belfast Salary: Competitive + bonus # of openings: 1 Description Consultant/Senior Professional Senior IPT Engineer x 2 GBR Belfast - Telephone House BT Overview We are one of Europe's leading providers of communications services, with over 21 million corporate and residential customers in the UK alone. Our principal activities include local, national and international telecommunications services, higher-value broadband and Internet products and services, as well as IT solutions. We have a responsibility to our investors to create value. We do this through our strategy of providing the best communications services and solutions for everybody in the UK and for corporate customers across Europe. We achieve a global reach through partnership with other organisations. Business Unit Overview Generating 8.471 billion annual revenues and with 15 million customers and 19,000 employees, BT Retail is a major force in the communications market. It has a well established strategy that puts customers firmly at its heart, vigorously defending its core business and growing new market opportunities. Successful internal candidates that are already within range for this role may not receive a salary increase on transfer. Responsibilities A Managed Service Operations role, working in the Networks Technical Service Group. The applicant will need a strong technology background in multivendor, but mainly Cisco Networking, Security & IPT along with other related areas of expertise and will also need to have good customer facing skills. The job is highly focused on working as part of a team to meet the customers’ needs and SLA requirements. Responsible for providing technical support and ownership of technically complex contracts up to and including Corporate and Government level. Demonstrate competence in own area, while acquiring higher skill level and work to expand knowledge/skills/accreditations to broaden ability over a variety of technologies and skills. Responding to incidents relating to infrastructure technology, driving resolution to meet agreed SLAs. Owning and driving resolution of major incidents. Owning and driving major changes and releases. Ensuring the Customer is kept informed and liaising with customer representatives up to and including IT Manager level. Ensuring internal stakeholders are kept informed of progress. Escalating technical issues with 3rd party vendors via agreed support mechanisms and progressing to resolution / Owning and managing calls that have been escalated to supporting 3rd parties. Managing call breach by aligning resources in conjunction with Technical Services manager. Supporting the major incident process and where necessary taking ownership of recovery planning. Supporting the Business Continuity plan if required Development and ownership of run book procedures to meet the requirements of supported contracts. Mandating that Run book procedures are in place and executed Management and support of infrastructure environments including patching and security updates. Providing Capacity management for infrastructure technologies. Management of Availability for infrastructure technologies. Where appropriate, Keeping the Customer Informed (As per KCI matrix) Keeping incident history up-to-date text in line with KCI matrix. Monitoring progress of owned Incidents against SLA, alerting Accountable and Responsible resources of impending breaches. Technical Account management. Technical Ownership of Major Incidents. Maintain Operations run book procedures for contracts. Execute Operations tasks. Provide Out of Hours support / On Call. Manage/Maintain quality of incident resolution narrative. Agree appropriate Change implementation dates. Raise & plan changes to resolve associated incidents, maximise availability, maintain security and in response to Customer requests. Execution of complex run and support procedures. Qualifications Essential Technical skills Qualified CCVP is essential. Tier 3 Network Enterprise support background One of the following certifications; CCNA\CCNP\CCSP Cisco ASA certifications or experience Checkpoint certifications or experience VPN configuration, implementation and management across major HW vendors Solid experience of all Cisco hardware especially configuring Cisco family of routers and switches Detailed knowledge of OSPF, BGP, EIGRP, and other common network protocols Desirable Associate Level Voice Introducing Cisco Voice and Unified Communications Administration (ICOMM) Professional Level Voice: Cisco Voice over IP (CVOICE v6.0) Cisco Voice over IP fundamentals (CVF v1.0) Implementing Cisco Unified Communications Manager Part 1 (CIPT1) 6.0 Implementing Cisco Quality of Service (QoS) 2.2 Implementing Cisco Unified Communications Manager Part 2 (CIPT2) 6.0 Troubleshooting Cisco Unified Communications Systems (TUC) 1.0 IPT – Cisco, Nortel, Avaya, Microsoft OCS, UCS , Microsoft lync Checkpoint certification with experience of managing, maintaining and implementing enterprise security solutions, cisco & checkpoint preferable. The person must be able to work flexible hours. Pay, Benefits & Work Schedule Excellent Salary and Benefits package. BT rewards individuals against a common set of principles applied fairly and consistently across the globe. Rewards are driven by individual, team and company performance and reflect local market conditions as well as focusing on the total employment deal.2012-03-16 18:23:16United StatesBTNoneNoneNoneVirtual, USA27204108http://bt.jobs/xml/27204108/jobUSANoneEcommerce Project Manager Location: High Wycombe Salary: £40 - 50k + Company Profit Share Scheme, 23 Days’ Holiday, Free BT Broadband + BT Vision # of openings: 1 Description Ecommerce Project Manager High Wycombe, Buckinghamshire Up to £40-50k Plus Company Profit Share Scheme, 23 Days’ Holiday, Free BT Broadband + BT Vision BT Fresca is taking the market by storm, as the on-demand ecommerce solution for leading retailers. Our success is built on a culture of excellence: a cutting-edge technology platform, a deep understanding of creativity in the pursuit of effective website design and development and unparalleled client service. We are now looking for Project Managers to join our growing team to contribute to this. This is a great chance for a dynamic and enthusiastic ‘can do’ Project professional who wants to work with leading retail brands, highly skilled development teams and next generation technologies to deliver some of the highest profile and technologically advanced global ecommerce and m-commerce sites. Strong Project Management experience in an ecommerce, web or software development environment is essential as is the ability to develop excellent relationships with our customers ensuring that our partnerships are profitable and our clients are referenceable. The role is varied and does encapsulate an element of customer account development and requires our project managers to utilise and develop their analytical skills in transforming requirements into deliverables. You will be interacting with designers, programmers and clients to plan, deliver and communicate appropriate solutions for your projects; creating style guides, wire frames, detailed Statements of Work, Project Plans and regular Status Reports. To be considered for this position it is essential that candidates possess demonstrable experience in all of the following key areas of Project Management, namely; - Scoping and Documentation - Resource Management - Planning Control - Change Management - Financial Management and Budget Control - Risk and Issue Management - Excellent communication and stakeholder management Demonstrable Knowledge and experience of the following would be a distinct advantage; - Software development lifecycle - Retail project management - An appreciation of the use of XHTML, CSS and JavaScript in web development - Experience of using Website Analytics packages - Some familiarity with CMS, XML and FTP - Familiarity or Experience of delivering or working on Multi Channel retail projects - Familiarity or Experience of Web 2.0 techniques2012-03-08 22:27:16United StatesBTNoneNoneNoneVirtual, USA27018609http://bt.jobs/xml/27018609/jobUSANoneConsultant - Network Management System Engineer Location: Texas - Houston Job Code: 3597 # Of Openings: 1 Description We Bring It All Together For You BT Global Services is a managed networked IT services company, operating globally and delivering locally. We work for 8,500 organizations, such as BMW, Credit Suisse, Deutsche Bank, Heinz, Proctor and Gamble, PepsiCo, Bristol-Myers Squibb, JP Morgan Chase, Bank of America, Fiat, Microsoft, NATO, NYSE, Thomson Reuters, Unilever, Volkswagen and Volvo. They rely on our networks and services for their success. The BT Advise Expertise BT Advise brings together the BT Global Services experts who deliver consulting, systems integration, and managed services through global practices organized around their core capabilities, such as security, customer relationship management, unified communications, mobility, managed network services, managed IT services, and business technology. Customers will benefit from engaging with a global team comprising 4,500 highly skilled professionals who will apply leading processes and methodologies. Heritage and Scope We understand networks and our customers can draw on more than 30 years of experience working with them. We have a unique breadth of scope, reach and capability. Our network reaches all corners of the world, underpinning global business by delivering networked IT services securely and efficiently wherever it operates. We’re part of BT Group, which, with annual revenues of more than $30 billion1, is one of the 200 largest companies in the world. BT is a direct descendent of the world’s first commercial telecommunications undertaking. Founded in 1846, it was the forerunner of today’s $3.2 trillion IT industry. With privatization in 1984, BT heralded today’s vibrant and competitive telecommunications industry. Division: BT Global Services / BT Advise / Southern Operation Position: Network Management Consultant (NMS) Location: Houston, TX Metro area Travel Requirement: Regional travel / Local commute to client sites Job Requirements: * Experience with CA Spectrum/EHealth (Linux platform RHEL) * Experience with Solarwinds IP address management * Experience with NetScout Probes and Management Solution * Experience with Envision Logging Solution * Perl scripting a Plus * 5+ years of LAN/WAN engineering experience in a Global Enterprise Environment * 5+ years of experience with Cisco equipment * 5+ years of experience designing, evaluating and recommending networking solutions * 5+years in the networking/telecommunications industry * Able to effectively prioritize tasks in a high-pressure environment in accordance with business needs * Excellent customer service focus and analytical problem solving abilities * Strong interpersonal, written, and oral communication and presentation skills * Self-motivated and directed, with keen attention to detail. Education and Certifications: Bachelors’ Degree in Information Technology/Computer Science or 5 years IT experience Cisco certifications such as CCNA; CCDP; CCNP; etc. Benefits and Training: BT is an employee-oriented company that offers a collaborative environment. Above & beyond your base salary are the following: comprehensive healthcare including medical, dental and vision coverage; 401K match; flex spending accounts; short/long term disability & life insurance; vacation time off; etc. Existing authorization to work in the United States is required. Relocation support for this position is not currently available. BT is an Equal Opportunity Employer.2012-03-06 19:48:28United StatesBTNoneNoneNoneVirtual, USA26958138http://bt.jobs/xml/26958138/jobUSANoneCustomer Support Advisor Location: Sheffield Salary: £14,000 # of openings: 8 Description Customer Service Advisor £14,000 + excellent company benefits “Make something right and folk will want to stay”. It’s what we believe at Plusnet and why we focus so hard on delivering on our promises to customers and staff. Our Customer Services team are essential to the continued success of Plusnet which is why we make sure everyone who works at Plusnet gets a free meal, free use of the company gym, free broadband and phone packages, pension and achievable bonus incentives. We invest a lot of time in personal development plans which enable our staff to deliver the top level support to our customers that Plusnet is famous for. They do a great job too which is why Plusnet has recently been named as a Broadband “Which? Recommended Provider” for the second time running. Due to recent promotions, internal secondments and company expansion, we are currently looking to recruit Customer Support Advisors who will be responsible for: Dealing with a wide range of customer service enquiries relating to our Internet and phone services. Responding to customer account enquiries via the Plusnet ticketing system. Meeting tough customer service targets and employee KPIs. Ensuring that the Plusnet workplace continues to be an excellent place to work. Applicants must: Have previous call centre / contact centre experience orcustomer service experience in a heavily target driven environment ideally in a technology industry. Possess excellent communication skills and rapport building skills with customers. Have previous experience in meeting service quality and adherence targets. Be flexible to work on a rota basis between the hours of 630am and 12 midnight in Sheffield city centre. Be able to work weekends & public holidays Have an interest in career progression2012-03-01 18:16:39United StatesBTNoneNoneNoneVirtual, USA26860491http://bt.jobs/xml/26860491/jobUSANoneConsultant - Cisco Unified Communications Location: Washington - Bellevue Job Code: 3589 # Of Openings: 1 Description We Bring It All Together For You BT Global Services is a managed networked IT services company, operating globally and delivering locally. We work for 8,500 organizations, such as BMW, Credit Suisse, Deutsche Bank, Heinz, Proctor and Gamble, PepsiCo, Bristol-Myers Squibb, JP Morgan Chase, Bank of America, Fiat, Microsoft, NATO, NYSE, Thomson Reuters, Unilever, Volkswagen and Volvo. They rely on our networks and services for their success. The BT Advise Expertise BT Advise brings together the BT Global Services experts who deliver consulting, systems integration, and managed services through global practices organized around their core capabilities, such as security, customer relationship management, unified communications, mobility, managed network services, managed IT services, and business technology. Customers will benefit from engaging with a global team comprising 4,500 highly skilled professionals who will apply leading processes and methodologies. Heritage and Scope We understand networks and our customers can draw on more than 30 years of experience working with them. We have a unique breadth of scope, reach and capability. Our network reaches all corners of the world, underpinning global business by delivering networked IT services securely and efficiently wherever it operates. We’re part of BT Group, which, with annual revenues of more than $30 billion, is one of the 200 largest companies in the world. BT is a direct descendent of the world’s first commercial telecommunications undertaking. Founded in 1846, it was the forerunner of today’s $3.2 trillion IT industry. With privatization in 1984, BT heralded today’s vibrant and competitive telecommunications industry. Division: BT Global Services Location: Bellevue, WA 98005 Travel: Travel required, local and regional, and targeted at 30%; however, could be more or less depending on the assigned engagement. Position: Cisco UC Consultant Job Description: CCIE Voice Consultant, who is comfortable in both design and troubleshooting roles. Experience with large-scale Cisco UC implementations; interface with Microsoft Lync, PBX and gateway products. Projects will vary in size, as this is a network/professional services consulting organization. Will serve as a Cisco Voice SME to customers and BT US&C staff members. May be involved in pre-sales, design/architecture and delivery of solutions. Job Requirements: * Strong Cisco Voice skills (CallManager, Unity, TelePresence, etc.) are required. * Experience with large-scale Cisco UC implementations; interface with Microsoft Lync, PBX and gateway products. * Previous experience in pre- and post-sales in a network/professional services environment is strongly desired. * CCIE – Voice or CCNP Voice certifications are strongly desired. * MPLS and core infrastructure (routing & switching) experience is a definite plus, as this person may be asked to work on engagements outside of just Cisco UC/Voice. * Experience doing major designs, rollouts, upgrades, etc. for enterprise clients is a definite plus. Education and Certifications: * Bachelor’s degree or related work experience is desired. * A minimum of 5 years as a network/professional services Consultant strongly desired. Other related experience will be considered. * CCIE – Voice, CCNP Voice, CCVP, or other Cisco certifications strongly desired. Benefits and Training: BT is an employee-oriented company that offers a collaborative environment. Above and beyond a base salary and bonus plan, BT offers a full suite of benefits including medical, dental, vision, 401(k) with a Company match, flexible spending accounts, short/long-term disability and life insurance, paid vacation and holidays, and more. BT pays for all travel expenses (airfare, lodging, meals, etc.) related to this consulting role. Please note: * Existing authorization to work in the United States on a permanent basis is required. * Travel is an inherent part of this position. * Relocation support for this position is not currently available. * BT is an Equal Opportunity Employer.2012-02-29 19:47:46United StatesBTNoneNoneNoneVirtual, USA26842500http://bt.jobs/xml/26842500/jobUSANoneConsultant - Security Location: California - Walnut Creek Job Code: 3590 # Of Openings: 1 Description We Bring It All Together For You BT Global Services is a managed networked IT services company, operating globally and delivering locally. We work for 8,500 organizations, such as BMW, Credit Suisse, Deutsche Bank, Heinz, Proctor and Gamble, PepsiCo, Bristol-Myers Squibb, JP Morgan Chase, Bank of America, Fiat, Microsoft, NATO, NYSE, Thomson Reuters, Unilever, Volkswagen and Volvo. They rely on our networks and services for their success. The BT Advise Expertise BT Advise brings together the BT Global Services experts who deliver consulting, systems integration, and managed services through global practices organized around their core capabilities, such as security, customer relationship management, unified communications, mobility, managed network services, managed IT services, and business technology. Customers will benefit from engaging with a global team comprising 4,500 highly skilled professionals who will apply leading processes and methodologies. Heritage and Scope We understand networks and our customers can draw on more than 30 years of experience working with them. We have a unique breadth of scope, reach and capability. Our network reaches all corners of the world, underpinning global business by delivering networked IT services securely and efficiently wherever it operates. We’re part of BT Group, which, with annual revenues of more than $30 billion, is one of the 200 largest companies in the world. BT is a direct descendent of the world’s first commercial telecommunications undertaking. Founded in 1846, it was the forerunner of today’s $3.2 trillion IT industry. With privatization in 1984, BT heralded today’s vibrant and competitive telecommunications industry. Division: BT Global Services Location: Walnut Creek, CA 94596 Travel: Travel required, local and regional, and targeted at 30%; however, could be more or less depending on the assigned engagement. Position: Consultant - Security Job Description: This is a network/professional services direct-hire Consultant role in support of our West Region clients, but mostly those within the Bay Area of California. A CCIE-Security level network Consultant or Engineer is desired, requiring knowledge and experience with a range of Cisco security products including ASA, Pix, IronPorts, and IPS. The ability to design and oversee implementation of secure network infrastructures is required. Requirements: * 5-7 years of experience in providing IT/data/network security consultancy services. * Experience with and knowledge of a range of Cisco security products such as ASA, Pix, IronPorts, and IPS. * Experience in maintaining and supporting routers and switches for corporate WAN/LAN. * Experience in the setup and maintenance of firewalls for large enterprises, including remote offices. * Experience in designing and implementing remote office solutions for WAN/LAN, firewall, VOIP, Wireless, DMZ & MPLS connections, etc. * CCIE – Security certification highly desired; other Cisco, Juniper and security certifications desired. * Bachelor’s degree strongly desired. Education and Certifications: * Bachelor’s degree or related work experience is desired. * A minimum of 5 years as a network/professional services Consultant strongly desired. Other related experience will be considered. * CCIE – Security certification strongly desired. Benefits and Training: BT is an employee-oriented company that offers a collaborative environment. Above and beyond a base salary and bonus plan, BT offers a full suite of benefits including medical, dental, vision, 401(k) with a Company match, flexible spending accounts, short/long-term disability and life insurance, paid vacation and holidays, and more. BT pays for all travel expenses (airfare, lodging, meals, etc.) related to this consulting role. Please note: * Existing authorization to work in the United States on a permanent basis is required. * Travel is an inherent part of this position. * Relocation support for this position is not currently available. * BT is an Equal Opportunity Employer.2012-02-29 19:47:45United StatesBTNoneNoneNoneVirtual, USA26842499http://bt.jobs/xml/26842499/jobUSANoneConsultant - Cisco Unified Communications Location: Arizona – Phoenix Job Code: 3591 # Of Openings: 1 Description We Bring It All Together For You BT Global Services is a managed networked IT services company, operating globally and delivering locally. We work for 8,500 organizations, such as BMW, Credit Suisse, Deutsche Bank, Heinz, Proctor and Gamble, PepsiCo, Bristol-Myers Squibb, JP Morgan Chase, Bank of America, Fiat, Microsoft, NATO, NYSE, Thomson Reuters, Unilever, Volkswagen and Volvo. They rely on our networks and services for their success. The BT Advise Expertise BT Advise brings together the BT Global Services experts who deliver consulting, systems integration, and managed services through global practices organized around their core capabilities, such as security, customer relationship management, unified communications, mobility, managed network services, managed IT services, and business technology. Customers will benefit from engaging with a global team comprising 4,500 highly skilled professionals who will apply leading processes and methodologies. Heritage and Scope We understand networks and our customers can draw on more than 30 years of experience working with them. We have a unique breadth of scope, reach and capability. Our network reaches all corners of the world, underpinning global business by delivering networked IT services securely and efficiently wherever it operates. We’re part of BT Group, which, with annual revenues of more than $30 billion, is one of the 200 largest companies in the world. BT is a direct descendent of the world’s first commercial telecommunications undertaking. Founded in 1846, it was the forerunner of today’s $3.2 trillion IT industry. With privatization in 1984, BT heralded today’s vibrant and competitive telecommunications industry. Division: BT Global Services Location: Phoenix, AZ 85016 Travel: Travel required, local and regional, and targeted at 30%; however, could be more or less depending on the assigned engagement. Position: Cisco UC Consultant Job Description: The candidate must have the expert knowledge of how to take an existing global Cisco UC environment and consolidate several different versions of CallManager clusters to new CallManager 8.6 leaf clusters which will tie into Cisco Session Manager. Architecture of least cost routing call flow between Session Manager, Leaf Clusters, H323 Gateways, and gatekeepers will be an essential part of the position. SRST will also be implemented along with the consolidation of some Cisco CallManager express and Cisco Unity Express sites. Some locations will also require the integration into old legacy Avaya and Nortel PBXs. Consolidation of old Unity servers will also be architected and implemented along with the integration of Active Directory. Network and VoIP security knowledge will also be essential since we will also be providing recommendations to the network team on any network configuration involving voice along with working with them on improving QOS, latency, and traffic utilization on the network as well as improving VoIP security. Required skill set: * Cisco Session Manager architecture and configuration expertise. * Cisco Unified Communications architecture and configuration expertise. * Cisco Call Manager architecture and configuration expertise. * Cisco Unity Architecture and configuration expertise. * Cisco Meeting Place Architecture and configuration expertise. * Cisco H323 gateway architecture and configuration expertise. * Cisco Gatekeeper architecture and configuration expertise. * Cisco Call Manager express architecture and configuration knowledge. * Cisco Unity Express architecture and configuration knowledge. * Cisco Network Architecture and configuration knowledge. * Cisco VoIP Security knowledge. * Active Directory Integration knowledge. * Cisco Jabber architecture and configuration knowledge. * Cisco integration with Nortel and Avaya PBX knowledge. Education and Certifications: * Bachelor’s degree or related work experience is desired. * A minimum of 5 years as a network/professional services Consultant strongly desired. Other related experience will be considered. * CCIE – Voice, CCNP Voice, CCVP, or other Cisco certifications strongly desired. Benefits and Training: BT is an employee-oriented company that offers a collaborative environment. Above and beyond a base salary and bonus plan, BT offers a full suite of benefits including medical, dental, vision, 401(k) with a Company match, flexible spending accounts, short/long-term disability and life insurance, paid vacation and holidays, and more. BT pays for all travel expenses (airfare, lodging, meals, etc.) related to this consulting role. Please note: * Existing authorization to work in the United States on a permanent basis is required. * Travel is an inherent part of this position. * Relocation support for this position is not currently available. * BT is an Equal Opportunity Employer.2012-02-29 19:47:45United StatesBTNoneNoneNoneVirtual, USA26842497http://bt.jobs/xml/26842497/jobUSANoneConsultant - Security Location: Arizona – Phoenix Job Code: 3592 # Of Openings: 1 Description We Bring It All Together For You BT Global Services is a managed networked IT services company, operating globally and delivering locally. We work for 8,500 organizations, such as BMW, Credit Suisse, Deutsche Bank, Heinz, Proctor and Gamble, PepsiCo, Bristol-Myers Squibb, JP Morgan Chase, Bank of America, Fiat, Microsoft, NATO, NYSE, Thomson Reuters, Unilever, Volkswagen and Volvo. They rely on our networks and services for their success. The BT Advise Expertise BT Advise brings together the BT Global Services experts who deliver consulting, systems integration, and managed services through global practices organized around their core capabilities, such as security, customer relationship management, unified communications, mobility, managed network services, managed IT services, and business technology. Customers will benefit from engaging with a global team comprising 4,500 highly skilled professionals who will apply leading processes and methodologies. Heritage and Scope We understand networks and our customers can draw on more than 30 years of experience working with them. We have a unique breadth of scope, reach and capability. Our network reaches all corners of the world, underpinning global business by delivering networked IT services securely and efficiently wherever it operates. We’re part of BT Group, which, with annual revenues of more than $30 billion, is one of the 200 largest companies in the world. BT is a direct descendent of the world’s first commercial telecommunications undertaking. Founded in 1846, it was the forerunner of today’s $3.2 trillion IT industry. With privatization in 1984, BT heralded today’s vibrant and competitive telecommunications industry. Division: BT Global Services Location: Phoenix, AZ 85016 Travel: Travel required, local and regional, and targeted at 30%; however, could be more or less depending on the assigned engagement. Position: Consultant - Security Job Description: This is a network/professional services direct-hire Consultant role in support of our West Region clients, but mostly those within the Phoenix, Arizona area. A CCIE-Security level network Consultant or Engineer is desired, requiring knowledge and experience with a range of Cisco security products including ASA, Pix, IronPorts, and IPS. The ability to design and oversee implementation of secure network infrastructures is required. Requirements: * 5-7 years of experience in providing IT/data/network security consultancy services. * Experience with and knowledge of a range of Cisco security products such as ASA, Pix, IronPorts, and IPS. * Experience in maintaining and supporting routers and switches for corporate WAN/LAN. * Experience in the setup and maintenance of firewalls for large enterprises, including remote offices. * Experience in designing and implementing remote office solutions for WAN/LAN, firewall, VOIP, Wireless, DMZ & MPLS connections, etc. * CCIE – Security certification highly desired; other Cisco, Juniper and security certifications desired. * Bachelor’s degree strongly desired. Education and Certifications: * Bachelor’s degree or related work experience is desired. * A minimum of 5 years as a network/professional services Consultant strongly desired. Other related experience will be considered. * CCIE – Security certification strongly desired. Benefits and Training: BT is an employee-oriented company that offers a collaborative environment. Above and beyond a base salary and bonus plan, BT offers a full suite of benefits including medical, dental, vision, 401(k) with a Company match, flexible spending accounts, short/long-term disability and life insurance, paid vacation and holidays, and more. BT pays for all travel expenses (airfare, lodging, meals, etc.) related to this consulting role. Please note: * Existing authorization to work in the United States on a permanent basis is required. * Travel is an inherent part of this position. * Relocation support for this position is not currently available. * BT is an Equal Opportunity Employer.2012-02-29 19:47:45United StatesBTNoneNoneNoneVirtual, USA26842496http://bt.jobs/xml/26842496/jobUSANoneHelp Desk Engineer Location: Colorado – Westminster Job Code: 3585 # Of Openings: 1 Description BT Conferencing was established over 25 years ago and is now a leading global provider of audio, video and web collaboration services. Our year on year growth has seen us out-perform the conferencing industry expectation and with our extensive global portfolio, we are now the number one conferencing provider in the UK and Europe and currently have reach in over 75 countries. We have bases in the USA, EMEA and Asia Pacific and specialize in the delivery of reliable, robust and innovative conferencing solutions and product hardware to some of the largest companies in the world. Our quest for continual enhancement of our product portfolio means that we can offer tailor-made solutions to our customers, whether our clients are small SMEs or major global businesses. BT Conferencing has approximately 1300 employees working globally to help deliver a comprehensive portfolio of audio, video and web collaboration services, along with product hardware, to some of the largest companies in the world. Help Desk Engineer, Video Conferencing SUMMARY DESCRIPTION Reporting to the Help Desk Manager, the Help Desk Tier II, III Engineer provides initial employee support for technical inquiries received via the telephone and/or email. Assesses nature of problem and resolves advanced and technical support issues over the phone. Responsible for providing remote technical support on videoconference and networking equipment and adhering to the client’s needs while maintaining professional communications and demeanor. DUTIES AND AREAS OF RESPONSIBILITIES · Responsible for delivering best in class customer service. · Perform network and/or equipment troubleshooting. · Document all incidents encountered regardless of severity. · Opening new cases and tracking resolution through internal ticketing system. · Provide 1st , 2nd and 3rd level troubleshooting support to maintenance and conferencing customers · Support installations from simple endpoints thru the complex infrastructure products · Work with Pre-Sales Support, Project Management and Field Services on design, installation readiness, deployment and support of complex projects · Customer Training · Process and QA RMA requests · System certifications and remote equipment monitoring alarm response · Increase technical knowledge through classes offered. · Other duties as assigned. Must be willing to travel as needed. JOB REQUIREMENTS Education:BS in relevant field or work experience commensurate with the position. Work Experience:Typically requires over 5 years of support experience. Skills and Knowledge Summary: o High knowledge of technology maintenance. Good troubleshooting skills: able to define problems and offer valid resolution. o Advanced experience with hardware, software, internet, personal device, and telecommunication equipment. o Excellent communication, interpersonal, organizational, and planning skills o Proven customer service and technical skills or a technical aptitude. o Previous videoconferencing experience and LAN/WAN knowledge a plus o relevant Certifications include CVE, TCEP, CTS, CCNA a plus. Products supported will include video conferencing technology from Polycom, Tandberg, Cisco and others. o Vendor specific certifications on video conferencing systems a plus o Tandberg – TC1 & TC2; bridges (e.g., MPS, Codian); infrastructure gear (e.g., TMS, TCS, VCS); MXP, C20, C60, C90. o Polycom – CVE; HDX & VSX Series, RPX, TPX, OTX; bridges (e.g., MGC, RMX); infrastructure gear (e.g., CMA, VBP, V2IU) o Cisco CCNA, CCNP a plus § AV Peripherals from ClearOne, SoundStructure, Projectors, knowledge of control systems (e.g., Crestron, AMX, Extron) preferred. Other (e.g. languages, mobility, etc.): o Self-starter; enthusiastic team player. o Responsible; exhibits ‘sense of ownership’. o Flexible; the ability to manage/prioritize multiple tasks simultaneously. o Professional in appearance and conduct o Strong attention to detail and problem solving skills. o Demonstrated willingness and aptitude to learn new technologies and participate in Wire One Communications training courses o General office environment. High stress may occur at times. Heavy telephone usage. No relocation offered Current US Resident Required BT is an Equal Opportunity Employer2012-02-27 22:52:06United StatesBTNoneNoneNoneVirtual, USA26796616http://bt.jobs/xml/26796616/jobUSANoneHelp Desk Engineer Location: Colorado – Westminster Job Code: 3586 # Of Openings: 1 Description BT Conferencing was established over 25 years ago and is now a leading global provider of audio, video and web collaboration services. Our year on year growth has seen us out-perform the conferencing industry expectation and with our extensive global portfolio, we are now the number one conferencing provider in the UK and Europe and currently have reach in over 75 countries. We have bases in the USA, EMEA and Asia Pacific and specialize in the delivery of reliable, robust and innovative conferencing solutions and product hardware to some of the largest companies in the world. Our quest for continual enhancement of our product portfolio means that we can offer tailor-made solutions to our customers, whether our clients are small SMEs or major global businesses. BT Conferencing has approximately 1300 employees working globally to help deliver a comprehensive portfolio of audio, video and web collaboration services, along with product hardware, to some of the largest companies in the world. Help Desk Engineer, Video Conferencing SUMMARY DESCRIPTION Reporting to the Help Desk Manager, the Help Desk Tier II, III Engineer provides initial employee support for technical inquiries received via the telephone and/or email. Assesses nature of problem and resolves advanced and technical support issues over the phone. Responsible for providing remote technical support on videoconference and networking equipment and adhering to the client’s needs while maintaining professional communications and demeanor. DUTIES AND AREAS OF RESPONSIBILITIES · Responsible for delivering best in class customer service. · Perform network and/or equipment troubleshooting. · Document all incidents encountered regardless of severity. · Opening new cases and tracking resolution through internal ticketing system. · Provide 1st , 2nd and 3rd level troubleshooting support to maintenance and conferencing customers · Support installations from simple endpoints thru the complex infrastructure products · Work with Pre-Sales Support, Project Management and Field Services on design, installation readiness, deployment and support of complex projects · Customer Training · Process and QA RMA requests · System certifications and remote equipment monitoring alarm response · Increase technical knowledge through classes offered. · Other duties as assigned. Must be willing to travel as needed. JOB REQUIREMENTS Education:BS in relevant field or work experience commensurate with the position. Work Experience:Typically requires over 5 years of support experience. Skills and Knowledge Summary: o High knowledge of technology maintenance. Good troubleshooting skills: able to define problems and offer valid resolution. o Advanced experience with hardware, software, internet, personal device, and telecommunication equipment. o Excellent communication, interpersonal, organizational, and planning skills o Proven customer service and technical skills or a technical aptitude. o Previous videoconferencing experience and LAN/WAN knowledge a plus o relevant Certifications include CVE, TCEP, CTS, CCNA a plus. Products supported will include video conferencing technology from Polycom, Tandberg, Cisco and others. o Vendor specific certifications on video conferencing systems a plus o Tandberg – TC1 & TC2; bridges (e.g., MPS, Codian); infrastructure gear (e.g., TMS, TCS, VCS); MXP, C20, C60, C90. o Polycom – CVE; HDX & VSX Series, RPX, TPX, OTX; bridges (e.g., MGC, RMX); infrastructure gear (e.g., CMA, VBP, V2IU) o Cisco CCNA, CCNP a plus § AV Peripherals from ClearOne, SoundStructure, Projectors, knowledge of control systems (e.g., Crestron, AMX, Extron) preferred. Other (e.g. languages, mobility, etc.): o Self-starter; enthusiastic team player. o Responsible; exhibits ‘sense of ownership’. o Flexible; the ability to manage/prioritize multiple tasks simultaneously. o Professional in appearance and conduct o Strong attention to detail and problem solving skills. o Demonstrated willingness and aptitude to learn new technologies and participate in Wire One Communications training courses o General office environment. High stress may occur at times. Heavy telephone usage. No relocation offered Current US Resident Required BT is an Equal Opportunity Employer2012-02-27 22:52:06United StatesBTNoneNoneNoneVirtual, USA26796617http://bt.jobs/xml/26796617/jobUSANoneConferencing Solution Architect Location: Massachusetts - Virtual Job Code: 3581 # Of Openings: 1 Description BT IS AN EQUAL OPPORTUNITY EMPLOYER BT Conferencing was established over 25 years ago and is now a leading global provider of audio, video and web collaboration services. Our year on year growth has seen us out-perform the conferencing industry expectation and with our extensive global portfolio, we are now the number one conferencing provider in the UK and Europe and currently have reach in over 75 countries. Conferencing Solution Architect The role of the Conferencing Architect is to assist Sales in the development of Managed Services Solutions that are supportable, scalable and present evident value to the customer. Pre-sales support activities include demonstrations, technical and operational support solution development in accordance with company guidelines and customer specific requirements, collection and development of solution support documentation, value propositions as relates to specific solution and customer need, workflow processes and solution costing. The Conferencing Solution Architect will also be required to have the ability to collect and analyze customer requirements, existing infrastructure, experience objectives and budgetary constraints to effectively develop- compelling conferencing solutions to meet customer needs. The Conferencing Solution Architect is responsible for solution development as described above for complex Enterprise Conferencing Solutions. The Conferencing Solution Architect is required to work directly with the assigned Sales Team, Customer Contacts, Operations, Finance and Technology teams to ensure supportability and financial viability of proposed solutions and therefore requires a complete and thorough understanding of the support capabilities, price and cost structure as well as expert knowledge of BT Conferencing products, processes and technology. The Conferencing Solution Architect has ultimate ownership of solution portion of the customer proposal and provides support as requested to the Sales Team with overall positioning, pricing and cost structure. Additionally, the Conferencing Architect may be responsible for participating in customer onboarding by providing scope validation to Project Management and Customer Contacts. PRIMARY RESPONSIBILITIES: * Gain/Maintain Strong Managed Services Solutions Product Knowledge * Develop Strong Customer Relationships * Develop Strong Internal Relationships with Global Sales Staff, Peers and Management * Gain/Maintain Intimate Knowledge of Implementation processes for Billing, Finance and Operations * Assist in the Development of Service Proposals, Pricing and Product/Service Demonstrations * Assist in hand off to Project Management on new opportunities * Work closely with Product Management, Operations and Technology Teams on positioning, product development needs and competitive feedback * Provide training or directional assistance to customer contacts as needed * Provide leadership to internal and customer key stakeholders for direction or problem resolution * Attend Client Solution Development Meetings – Pre, Post and during Implementation Phase as required by the Conferencing Engagement Manager * Attend Internal Solution Development Progress Meetings during Solution Development Phase * Provide Feedback to the Sales Team, Management and Product Management to help improve BT Conferencing’s ability to meet customer needs ROLE RESPONSIBILITIES: * Assist Sales in qualify customer opportunities * Lead creation of High Level Design * Lead creation of Low Level Design * Communication of Low Level Design to Delivery Team JOB QUALIFICATIONS: * Excellent Communication/Presentation Skills * Excellent Problem Solving Skills * Excellent Interpersonal Skills * Excellent Project Management Skills * Excellent PC/Microsoft Office Skills * Excellent Negotiation Skills * Excellent Time Management Skills * Strong Leadership Ability * Strong Analytical Skills * Managerial Skills * Goal Oriented Self Starter * 2-5 Years Technical or Complex Project Management Experience * B.S/B.A. or equivalent work experience * Prior Video Conferencing or Technology Consulting experience a plus * Prior IT Management experience a plus * Strong knowledge of conferencing management systems (COSS, Onward, etc) BT IS AN EQUAL OPPORTUNITY EMPLOYER2012-02-24 19:54:34United StatesBTNoneNoneNoneVirtual, USA26740647http://bt.jobs/xml/26740647/jobUSANoneTechnical Support Advisor Location: Sheffield Salary: £18,000 # of openings: 16 Description Technical Support Advisor £18,000 + excellent company benefits “Make something right and folk will want to stay”. It’s what we believe at Plusnet and why we focus so hard on delivering on our promises to customers and staff. Our technical support team are essential to the continued success of Plusnet which is why we make sureour staff get a free meal, free use of the company gym, free broadband and phone packages, pension and achievable bonus incentives. We invest a lot of time in personal development plans which enable our staff to deliver the top level support to our customers that Plusnet is famous for. They do a great job too which is why Plusnet has recently been named as a broadband “Which? Recommended Provider” for the second time running. Due to recent promotions, internal secondments and company expansion, we are currently looking to recruit Technical Support Advisors who will be responsible for: Dealing with a wide range of technical enquiries relating to our Internet and phone services. Replying to technical enquiries via the Plusnet ticketing system Working to customer service targets Ensuring that the Plusnet workplace remains an excellent place to work. The ideal applicant will: Have previous call centre / contact centre experience or retail experience in a technology industry Have previous IT helpdesk, 1stline, 2ndline support experience or held a similar technical support role Have previously worked for an ISP or in a related industry Experience of meeting tough customer service targets Excellent communication skills and rapport building skills Be able to work weekends & public holidays Be flexible towork between the hours of 630am and 12 midnight in Sheffield city centre.2012-02-23 19:44:20United StatesBTNoneNoneNoneVirtual, USA26710678http://bt.jobs/xml/26710678/jobUSANoneAccount Manager - Security Sales Location: Illinois - Chicago Job Code: 3577 # Of Openings: 1 Description We Bring It All Together For You BT Global Services is a managed networked IT services company, operating globally and delivering locally. We work for 8,500 organizations, such as BMW, Credit Suisse, Deutsche Bank, Heinz, Proctor and Gamble, PepsiCo, Bristol-Myers Squibb, JP Morgan Chase, Bank of America, Fiat, Microsoft, NATO, NYSE, Thomson Reuters, Unilever, Volkswagen and Volvo. They rely on our networks and services for their success. The BT Advise Expertise BT Advise brings together the BT Global Services experts who deliver consulting, systems integration, and managed services through global practices organized around their core capabilities, such as security, customer relationship management, unified communications, mobility, managed network services, managed IT services, and business technology. Customers will benefit from engaging with a global team comprising 4,500 highly skilled professionals who will apply leading processes and methodologies. Heritage and Scope We understand networks and our customers can draw on more than 30 years of experience working with them. We have a unique breadth of scope, reach and capability. Our network reaches all corners of the world, underpinning global business by delivering networked IT services securely and efficiently wherever it operates. We’re part of BT Group, which, with annual revenues of more than $30 billion1, is one of the 200 largest companies in the world. BT is a direct descendent of the world’s first commercial telecommunications undertaking. Founded in 1846, it was the forerunner of today’s $3.2 trillion IT industry. With privatization in 1984, BT heralded today’s vibrant and competitive telecommunications industry. Division: BT Global Services / BT Advise / Managed Security Solutions Group Position: Account Manager / Security Sales Location / Territory: Chicago, IL (Midwest Territory) Travel Requirement: 25% - 50% Job Description: This position requires the following skills and qualifications; * Relationship management skills at the C level * Business development skills * Solution selling experience in the security space (network security; managed security services; application security; etc.) within the technology sector * Strong communication and presentation skills * Working knowledge of IP Networking, Network Security and/or Microsoft Products and Services * Has developed expertise in own sales area and demonstrates competence in using a variety of selling techniques. * Recent W2 earnings of 150K plus. * Recent experience with 3M plus quotas * Above quota performance * No more than 2 positions in the past 5 years * Strong negotiation and closing skills. * Experience in selling International solutions. Education and Certifications: * Bachelor’s Degree or higher Benefits and Training: BT is an employee-oriented company that offers a collaborative environment. Above & beyond your base salary are the following: comprehensive healthcare including medical, dental and vision coverage; 401K match; flex spending accounts; short/long term disability & life insurance; vacation time off; etc. Existing authorization to work in the United States is required. Relocation support for this position is not currently available. BT is an Equal Opportunity Employer.2012-02-23 18:47:10United StatesBTNoneNoneNoneVirtual, USA26707483http://bt.jobs/xml/26707483/jobUSANoneSecurity Device Engineer Location: California - Santa Clara Job Code: 3579 # Of Openings: 1 Description We Bring It All Together For You BT Global Services is a managed networked IT services company, operating globally and delivering locally. We work for 8,500 organizations, such as BMW, Credit Suisse, Deutsche Bank, Heinz, Proctor and Gamble, PepsiCo, Bristol-Myers, JP Morgan, Bank of America, Fiat, Microsoft, NATO, NYSE, Thomson Reuters, Unilever, Volkswagen and Volvo. They rely on our networks and services for their success. The BT Advise Expertise BT Advise brings together the BT Global Services experts who deliver consulting, systems integration, and managed services through global practices organized around their core capabilities, such as security, customer relationship management, unified communications, mobility, managed network services, managed IT services, and business technology. Customers will benefit from engaging with a global team comprising 4,500 highly skilled professionals who will apply leading processes and methodologies. Heritage and Scope We understand networks and our customers can draw on more than 30 years of experience working with them. We have a unique breadth of scope, reach and capability. Our network reaches all corners of the world, underpinning global business by delivering networked IT services securely and efficiently wherever it operates. We’re part of BT Group, which, with annual revenues of more than $30 billion1, is one of the 200 largest companies in the world. BT is a direct descendent of the world’s first commercial telecommunications undertaking. Founded in 1846, it was the forerunner of today’s $3.2 trillion IT industry. With privatization in 1984, BT heralded today’s vibrant and competitive telecommunications industry. Division: BT Global Services / P&SD Position: Security Device Engineer Location / Territory: Santa Clara, CA Travel Requirement: none Job Requirements: Technical Skills: 5+ years’ experience Must have the ability to: • Research vulnerability assessments and vendor IDS/IPS signature descriptions to make specific alert & mitigation recommendations. • Have the technical ability to lead several small projects (1-3 months duration) to enhance back-end security analysis capability & appliance functionality. • Work with vendors, contractors, and Product Management to integrate new supported devices within the monitoring framework. • Build Shell Scripts and Perl-based tools for various log analysis and security event monitoring tasks. • Be an expert resource for log analysis, security event monitoring, and general day-to-day operations of various security vendor platforms. • Act as a subject matter experts for a specific area to be defined. Education and Certifications: Bachelors’ Degree in Information Technology/Computer Science or 5 years IT experience Benefits and Training: BT is an employee-oriented company that offers a collaborative environment. Above & beyond your base salary are the following: comprehensive healthcare including medical, dental and vision coverage; 401K match; flex spending accounts; short/long term disability & life insurance; vacation time off; etc. Existing authorization to work in the United States is required. Relocation support for this position is not currently available. BT is an Equal Opportunity Employer.2012-02-23 18:47:09United StatesBTNoneNoneNoneVirtual, USA26707476http://bt.jobs/xml/26707476/jobUSANoneSenior Java / Database Engineer Location: California - Santa Clara Job Code: 3580 # Of Openings: 1 Description We Bring It All Together For You BT Global Services is a managed networked IT services company, operating globally and delivering locally. We work for 8,500 organizations, such as BMW, Credit Suisse, Deutsche Bank, Heinz, Proctor and Gamble, PepsiCo, Bristol-Myers Squibb, JP Morgan Chase, Bank of America, Fiat, Microsoft, NATO, NYSE, Thomson Reuters, Unilever, Volkswagen and Volvo. They rely on our networks and services for their success. The BT Advise Expertise BT Advise brings together the BT Global Services experts who deliver consulting, systems integration, and managed services through global practices organized around their core capabilities, such as security, customer relationship management, unified communications, mobility, managed network services, managed IT services, and business technology. Customers will benefit from engaging with a global team comprising 4,500 highly skilled professionals who will apply leading processes and methodologies. Heritage and Scope We understand networks and our customers can draw on more than 30 years of experience working with them. We have a unique breadth of scope, reach and capability. Our network reaches all corners of the world, underpinning global business by delivering networked IT services securely and efficiently wherever it operates. We’re part of BT Group, which, with annual revenues of more than $30 billion1, is one of the 200 largest companies in the world. BT is a direct descendent of the world’s first commercial telecommunications undertaking. Founded in 1846, it was the forerunner of today’s $3.2 trillion IT industry. With privatization in 1984, BT heralded today’s vibrant and competitive telecommunications industry. Division: BT Global Services / P&SD Position: Senior Java / Database Engineer Location / Territory: Santa Clara, CA Travel Requirement: none Job Description: Perform software development and maintenance functions for an extremely high transaction rate application. Partner in a team environment but also be able to independently design, develop, code, test and debug new software or make significant enhancements to existing software. Design and develop secure, scalable, and fault tolerant solutions across a distributed architecture in large-scale real-time environments. Job Requirements: Technical Skills: 5+ years’ experience Must have the ability to: •Strong Java, multi-threaded, client/server experience and expertise • Oracle & Postgres DBA and/or Oracle & Postgres DB development experience (strong SQL/PLSQL required) • J2EE, EJB, JMX, XML, XSL, XSLFO, JSF, JBoss and JMS required • End to end n-tier distributed architecture design and development • 5+ yrs. extensive hands on software development • Software development experience utilizing Solaris and/or Linux platforms • Knowledge of and experience in the use of TCP/IP • Solid experience with source control packages (e.g. CVS) • Time-management, decision-making, and organizational skills a must • Internet Security development a plus. • Performance Engineering for Java and SQL. The qualified candidate will know to make Java and SQL perform well in very large data set scenarios. Education and Certifications: Bachelors’ Degree in Information Technology/Computer Science or 5 years IT experience Benefits and Training: BT is an employee-oriented company that offers a collaborative environment. Above & beyond your base salary are the following: comprehensive healthcare including medical, dental and vision coverage; 401K match; flex spending accounts; short/long term disability & life insurance; vacation time off; etc. Existing authorization to work in the United States is required. Relocation support for this position is not currently available. BT is an Equal Opportunity Employer.2012-02-23 18:47:08United StatesBTNoneNoneNoneVirtual, USA26707474http://bt.jobs/xml/26707474/jobUSANoneService Delivery Manager Location: Virginia - Virtual Job Code: 3571 # Of Openings: 1 Description Service Delivery Manager -- Video teleconferencing Services, located in Richmond, Virginia OR McLean, Virginia BT Conferencing is the leading unified collaboration services provider with an integrated services offering including video conferencing, audio conferencing, web conferencing, streaming and video network management services and equipment. Through web-based self-service solutions, experienced full-service call centers and diversified global networks, BTC enables customers to conduct electronic meetings, events and training from anyplace at anytime. For more information about BT Conferencing visit www.btconferencing.com. Position Summary: * BTC provides the excitement of working with cutting edge technology in a fast paced, team-oriented environment. The role of the Site Conferencing Service Delivery Manager will: * handle end-to-end management of multimedia conferences (video, audio, web, streaming, etc.) from conference reservation to technical support and for the facilitation of all client conferencing requests; * effectively manage service performance, problem resolution, managed service providers’ service levels, standard operating procedures (SOPs), customer consultation and technical support of Client’s conference room space, information broadcast and videoconferencing equipment & network; * oversee & manage the on-site support team assigned to the support the client’s conferencing operations requirements as prescribed in the respective Statement of Work. KEY ACCOUNTABILITIES/RESPONSIBILITIES (in order of priority) * Plan and manage the team resources and work load to ensure optimum availability of skills and expertise in order to maintain agreed service levels. * Promote and maintain a high quality, professional service oriented company image among users. * Facilitate responses to and resolution of, client impacting incidents, requests, changes and events related to support of applicable conferencing services. * Keep management apprised as appropriate of client issues/escalations. * Ensure synchronized support across all client’s campuses ensuring continuity of excellent service. * Work to ensure alignment of global and regional teams’ processes and scope of services (e.g., conferencing, facilities, IT, etc.) to propel meeting success rates to the best they can be even where requirements/customs differ. * Respond to Client escalations and prepare post incident reporting for internal and external publication ensuring that resolution and lessons learned actions are clearly articulated and followed through upon. * Assist with trend and root cause analysis. In conjunction with reporting/metrics teams and service delivery areas, help improve and develop performance information reports that are aligned with both client and direct management needs. * Work with account management and on-site teams to understand changes in customer requirements and modify existing programs and procedures to address new customer requirements and initiatives, including additional hiring, as appropriate; in addition periodically analyze the amount and distribution of work amongst the respective teams. * Assess business impact of serious/complex outages/problems and take appropriate actions via collaboration with Engineers and project managers. * Assist and/or conduct periodic reviews of the services provided (e.g., monthly & quarterly service reviews), identify new opportunities, and document findings for both client and internal use. * Coordinate & deliver regular conference quality reports (including success rates, conference failures, ACD Statistics (include Average Speed of Answer), etc.). * Recommend areas of operations improvement to enhance Client experience and increase efficiency in service delivery. * Handles sourcing, training, appraisals, motivation, dispensing awards/rewards, effects disciplinary measures, etc.) * Performs administrative support functions for customer/product support staff, which includes management of weekly room checks as prescribed in Statement of Work (SOW). * Manage existing SOP’s and implement process improvements locally if necessary - resulting in improved customer service, increased productivity and improved quality of value add conferencing services. * Plan and manage the team resources and work load to ensure optimum availability of skills and expertise in order to maintain agreed service levels. * Manage & monitor on-site team’s performance ensuring service level agreement compliance as established (e.g., organize & execute weekly/bi-weekly on-site weekly team meetings). * Attend educational training programs to continually provide BTC with the best leadership qualities possible. MINIMUM QUALIFICATIONS/COMPETENCIES: * 3 – 5 years of project/personnel management experience * 3 – 5 years’ experience in the audiovisual services industry with at least two years’ experience in corporate outsourcing of AV services. * 5 – 7 Years of customer service experience including program and procedural development. * Stellar customer service, organizational, problem & conflict resolution, and project management skills. * Ability to interact well and develop strong collaborative relationships with both customers and other associates. * Ability to handle high stress situations in a calm manner and beyond reproach professional demeanor. * Experience in delivering technical and meeting operations support services in corporate environments. * Experience with Polycom HDX video conferencing. * Experience in developing, maintaining, analyzing, and delivering metrics. * Working knowledge and understanding of audiovisual, multimedia, conferencing, presentation, telephony, and video conferencing technologies. * Working knowledge and experience with worksheet, reporting, and presentation applications. * Experience in the development and execution of presentations and training programs. * Advanced written and verbal communications skills. * Extensive experience in developing and implementing standard operating procedures. * BA or BS degree required. * Additional customer service and management training preferred. BT is an equal opportunity employer.2012-02-09 21:35:50United StatesBTNoneNoneNoneVirtual, USA26438460http://bt.jobs/xml/26438460/jobUSANoneTerritory Sales Manager-Houston Location: Texas - Houston Job Code: 3567 # Of Openings: 1 Description BT IS AN EQUAL OPPORTUNITY EMPLOYER. BT provides networked IT services for optimizing IT performance to multinational, multisite customers. Our global, ubiquitous services focus on throughput and service levels so our customers can overcome business challenges and create sustainable value in critical areas. We deliver a wide range of solutions from professional services to networking to fully managed IT services, in the areas of IT optimization, unified communications, security, mobility and contact center efficiency. The strength and experience of our employees combined with the knowledge gained by using our own solutions internally is where we differentiate ourselves. We design and operate global business models in more than 170 countries and through key acquisitions and our partner network we are ready wherever our customers are around the world today. At BT we believe our success is measured by our customers’ success so we are always focused on whether solutions make business sense for our customers. This has helped us become more than a vendor, we are a trusted advisor and partner. Territory Sales Manager The Territory Sales Manager (TSM) position is responsible for identifying sales opportunities within an assigned territory selling products and services offered within our Video Business Unit. This includes attaining or exceeding specific revenue targets, building pipeline of opportunities that meets or exceeds set thresholds, building relationships with appropriate BT Americas individuals and partner companies. Primary Responsibilities: * The most significant responsibility of an TSM is to generate new revenues for BT Conferencing from new customers. This is a true “hunter” position. * Work with Regional Vice President to develop territory sales plan for acquiring new service and hardware revenue * Responsibility for achievement of the individual sales revenue targets * Develop and manage a pipeline of opportunities that meets or exceeds established thresholds * Demonstrate consultative selling skills and sound management of assigned target accounts and/or sectors * Work with sales engineering within company to create profitable, value-added service revenue within assigned territory * Document a clear scope of work with qualifying information * Making good business decisions with expectations set in order to enhance the client experience * Build and manage funnel growth and expectations within 30, 60 and 90 day periods * Establish daily activity plans, track progress through a sales tracking system, and generate a clean monthly funnel and forecast * Participation in Forums and or Tradeshows upon request and requirement * Engage with partners to drive new opportunities * Adhere and conform to all BTs ethical and professional standards. * Other responsibilities as required Skills and Experience: * Prior B2B sales experience is required. * Direct selling of conferencing services and/or technology required * Track record of meeting and exceeding monthly targeted sales quotas a must * Demonstrated ability “hunt” for new business through cold calling on accounts * Track record of success. Demonstrate above target achievement in a competitive sales position * Minimum 4 years direct SME sales experience – telecommunications industry highly preferred * Experience and track record of closing deals that drive significant value to both the individual and company * Proven track record of hunting, creating new opportunities and establishing new customer relationships * Proven ability to manage, position and successfully drive new business through complex sales processes * Proven motivational and leadership ability * Demonstrates high levels of initiative, ability to think creatively, initiates and implements ideas and solutions * Strong understanding and execution of the sales process, resource management, and sales reporting * Results oriented, resilient, possess a positive attitude, and ability to multi-task * Positive on-going relationships with past customers * Leads by example, proven ability to work with energy and drive * Well organized and detail oriented with good time management skills * Certifications/education/initiatives that demonstrate a desire for self improvement and investment * Professional appearance, presentation and communication skills appropriate for C-level * Ability and willingness to travel as required for company or customer meetings * Travel is required Requirements: * Minimum 4 years SME B2B sales experience * Proven Success in a Hunter role * Success in Direct selling of conferencing services BT Conferencing is an Equal Opportunity Employer2012-02-08 19:58:29United StatesBTNoneNoneNoneVirtual, USA26410051http://bt.jobs/xml/26410051/jobUSANoneConsultant - SharePoint Solutions Specialist Location: Minnesota - Oakdale Job Code: 3228 # Of Openings: 1 Description We bring it all together for you BT Global Services is a managed networked IT services company, operating globally and delivering locally. We work for 8,500 organizations, such as BMW, Credit Suisse, Deutsche Bank, Emirates, the EU, Fiat, FTSE, Microsoft, Nato, NYSE Euronext, Thomson Reuters, Unilever, Volkswagen and Volvo. They rely on our networks and services for their success. Heritage and scope We understand networks and our customers can draw on more than 30 years of experience working with them. We have a unique breadth of scope, reach and capability. Our network reaches all corners of theworld, underpinning global business by delivering networked IT services securely and efficiently wherever it operates. We’re part of BT Group, which, with annual revenues of more than $30 billion1, is one of the 200 largest companies in the world. BT is a direct descendent of the world’s first commercial telecommunications undertaking. Founded in 1846, it was the forerunner of today’s $3.2 trillion IT industry. With privatization in 1984, BT heralded today’s vibrant and competitive telecommunications industry. SharePoint Solutions Specialist: This is a direct-hire Consultant role with heavy emphasis on pre-sales of SharePoint and .Net solutions, with delivery being done through our Solution Development Center. Office Location: Oakdale, MN 55128 Travel: Out of town travel is expected to be minimal, as the focus will be on the Minneapolis/St. Paul marketplace. However, some travel to other locations within the Great Lakes Region may be required depending on the engagement. Job Purpose: The SharePoint Solutions Specialist leads business development activities for business productivity solutions in a geographic field operation and interfaces with the Solution Development Center (SDC) for support and delivery. Executive Brief: The role is primarily a pre-sales position. The SSP supports the account management team (sales force) by providing subject matter expertise (SME) in a sales capacity to drive Microsoft business productivity solutions. There is opportunity for limited billing during the initial phases of engagements and providing ongoing strategic consulting to customers in a trusted advisory capacity, however, the primary purpose of the role is to help close business and coordinate delivery with the SDC to enable a continual focus on business development activities. A qualified candidate will have a technical background and exceptional technical sales ability. The ideal candidate will have a strong senior level background in architecting and developing enterprise level solutions based on Microsoft platform technologies such as SharePoint, Office System, .NET, etc. Although a software development background is not an “absolute” hard requirement for this role, it is the norm. Candidates will be considered providing they can demonstrate adequate technical proficiency and knowledge of the key technologies, and possess the ability to help customers apply the technology effectively to solve complex business problems. Responsibilities: · Drive pre-sales support activities with BT customers, acting as a platform and services SME for Microsoft business productivity solutions delivered by the SDC · ·Develop presentations and collaborate on demo development with the SDC to support pre-sales efforts · Lead solution envisioning with customers, capture customer requirements, produce use-cases, and coordinate scoping with the SDC · Manage opportunity pipeline and collaborate with SDC on statement of work (SOW) and proposal development · Develop relationships with customers in a trusted advisory capacity to help them articulate value-added solutions that continually leverage their business productivity platform investments · Work closely with the SDC during the business development cycle and throughout solution delivery, maintaining primary customer facing responsibility · Work collaboratively with the BT Operation’s Microsoft Alliance Manager (OIC) and local Microsoft district to jointly target accounts and team on opportunities Personal Skills: · Strong documentation skills (technical, business requirements, formal communications, SOWs, proposals, etc.) · Ability to envision and communicate a solution – i.e. plan, design, implement, sustain, refine, and expand a solution · Strong understanding of the software development life cycle · Proven experience in technology leadership roles · Strong collaborative skills · Exceptional written and verbal communications skills · Strong meeting facilitation and formal presentation capabilities · Dedicated focus to customer relationship management · Experience working under formal project management methodology General Professional Experience: · Minimum 5 years (8+ preferred) of hands-on solution analysis, architecture & development of enterprise-level solutions (global and/or multiple line-of-business) · Minimum 3 years in technical leadership role(s) Technical Skills & Experience: Demonstrated knowledge proficiency with the following products & technologies: · Microsoft SharePoint 2010 · Custom Application Development using Microsoft .NET Platform · Microsoft Office System, Desktop Applications, and Web Applications · Web Services & Service-Oriented Architecture · Microsoft SQL Server (including Reporting Services, Integration Services, and Analysis Services) · Experience in architecting or deploying and supporting MS SharePoint Server · Adequate knowledge of SharePoint shared services (e.g. Search, Forms, Excel Services, Workflow) · Strong working knowledge of network layout and topology as required in typical tiered external web environments · Experience architecting multi-server, multi-tier, enterprise level solutions · Experience developing ASP .NET applications · Experience with or possess working knowledge of Microsoft Security related technologies such as ISA and Active Directory · Experience developing applications utilizing Microsoft SQL Server · Experience with or possess working knowledge of Microsoft SQL Server Business Intelligence solution technologies such as Reporting Services, Analysis Services or Performance Point Server is a plus Please Note: · Existing authorization to work in the United States on a permanent basis is required. · Travel is an inherent part of this position. · No relocation support is currently available for this position. · BT is an Equal Opportunity Employer.2012-02-03 19:08:26United StatesBTNoneNoneNoneVirtual, USA26299007http://bt.jobs/xml/26299007/jobUSANoneIA Senior Specialist Location: South West Salary: £35,000 - £45,000 # of openings: 1 Description The Information Assurance (IA) Senior Specialist role includes responsibility and taking the lead for all aspects of security involved in protecting BT and its customers from cyber attack and compromise of information assets. The role will provide BT senior managers and Board members with assurances and evidence that security risks have been identified and are being managed appropriately. The role will deliver information assurance by leading risk assessments and compliance reviews across BT, often with a focus on the use of third parties and third party access to BT and BT customer information. IA studies and investigations will be delivered through project management and line and matrix management of team members from across BT. Travel (national and potentially international) is required. The role will require that a UK Government security clearance is gained and maintained. Principal Responsibilities: *Providing consultancy, advice and support on all aspects of information security and information assurance to BT stakeholders across the Business *Providing the lead for vulnerability, impact and risk studies for all aspects of information confidentiality, integrity and availability *Engaging with stakeholders across the Business to identify, qualify and quantify security risks and agree proposed mitigation controls and plans * Ensuring security risks and controls are managed within appropriate governance and compliance frameworks * Providing assurances to BT senior management and Board members that BT is managing information confidentiality, integrity and availability to appropriate standards * Engaging with suppliers and third party vendors to ensure compliance with BT’s security policies and UK legal and regulatory requirements * Providing the security lead for technical, procedural and personnel security advice and requirements * Managing a team of skilled security consultants/specialists - via line and/or matrix management, where appropriate * Providing input to the strategic direction of cyber and information assurance services and owning and maintaining the design of specific services *Providing the lead for resolving security escalations and investigations * Planning and delivering security risk assessment and compliance review reports and presentations * Identifying security awareness and training programmes. Person Specification:Essential Skills & Experience: * Skills * Very good negotiation and people skills * Very good report writing and presentation skills * Very good knowledge of security risk management techniques and methods, including vulnerability and impact analysis * Very good knowledge of security compliance and audit techniques and methods * Very good knowledge of BT security policies, processes and procedures * Good organiser * Good knowledge of UK data protection standards * Good ability to build effective working relationships with customers and suppliers * Good ability to work at senior management and board level and senior customer and supplier level * Experience * Extensive experience of security risk management techniques and methods * Significant experience of operational security management techniques * Significant experience of IS0 27001 standards * Experience of working with third parties * Experience of project management and matrix management techniques * Experience of system security design and implementation techniques * Experience of working with HMG customers and security requirements Desirable Skills & Experience: * Skills * Knowledge of consultancy techniques and methods * Experience * Appreciation of networks, systems and application security standards2012-01-16 18:10:36United StatesBTNoneNoneNoneVirtual, USA25909188http://bt.jobs/xml/25909188/jobUSANoneIA Analyst Location: South West Salary: 30,000 - 35,000 # of openings: 1 Description The Information Assurance (IA) Analyst role includes responsibilities for supporting all security activities involved in protecting BT and its customers from cyber attack and compromise of information assets. The role will provide BT managers with assurances and evidence that security risks have been identified and are being managed appropriately. The role will provide input to risk assessments and compliance reviews across BT, often with a focus on the use of third parties and third party access to BT and BT customer information. Travel (national and potentially international) is required. The role will require that a UK Government security clearance is gained and maintained. Principal Responsibilities: *Providing advice and support on aspects of information security to BT stakeholders across the Business *Engaging with stakeholders across the Business to identify, qualify and quantify security risks and, where appropriate, agreeing proposed mitigation controls and plans * Ensuring security risks and controls are managed within appropriate governance and compliance frameworks * Providing assurances to BT management that BT is managing information confidentiality, integrity and availability to appropriate standards * Providing input to reviews with suppliers and third party vendors to ensure compliance with BT’s security policies and UK legal and regulatory requirements * Providing security advice for technical, procedural and personnel security requirements * Writing and presenting security risk assessment and compliance review reports * Identifying input to security awareness and training programmes. Person Specification:Essential Skills & Experience: * Skills * Good report writing and presentation skills * Good organiser * Knowledge of security risk assessment techniques and methods * Knowledge of security compliance and audit techniques and methods * Experience * Appreciation of security risk management techniques and methods * Appreciation of IS027001 standardsDesirable Skills & Experience: * Skills * Negotiation and people skills * Ability to work at senior management level * Knowledge of UK data protection standards * Experience * Appreciation of system security design and implementation techniques * Appreciation of networks, systems and application security standards * Appreciation of operational security management techniques * Appreciation of working with third parties2012-01-16 18:10:32United StatesBTNoneNoneNoneVirtual, USA25909186http://bt.jobs/xml/25909186/jobUSANoneProduct Manager Location: Virtual Job Code: 3507 # Of Openings: 1 Description We Bring It All Together For You BT Global Services is a managed networked IT services company, operating globally and delivering locally. We work for 8,500 organizations, such as BMW, Credit Suisse, Deutsche Bank, Heinz, Proctor and Gamble, PepsiCo, Bristol-Myers Squibb, JP Morgan Chase, Bank of America, Fiat, Microsoft, NATO, NYSE, Thomson Reuters, Unilever, Volkswagen and Volvo. They rely on our networks and services for their success. The BT Advise Expertise BT Advise brings together the BT Global Services experts who deliver consulting, systems integration, and managed services through global practices organized around their core capabilities, such as security, customer relationship management, unified communications, mobility, managed network services, managed IT services, and business technology. Customers will benefit from engaging with a global team comprising 4,500 highly skilled professionals who will apply leading processes and methodologies. Heritage and Scope We understand networks and our customers can draw on more than 30 years of experience working with them. We have a unique breadth of scope, reach and capability. Our network reaches all corners of the world, underpinning global business by delivering networked IT services securely and efficiently wherever it operates. We’re part of BT Group, which, with annual revenues of more than $30 billion1, is one of the 200 largest companies in the world. BT is a direct descendent of the world’s first commercial telecommunications undertaking. Founded in 1846, it was the forerunner of today’s $3.2 trillion IT industry. With privatization in 1984, BT heralded today’s vibrant and competitive telecommunications industry. Division: BT Global Services / P&SD Position: Product Manager Location / Territory: Anywhere in the US Travel Requirement: moderate Job Description and Key Responsibilities: The role holder will be responsible for one or more aspect of product management for a key global portfolio area currently referred to as the Counterpane portfolio / BT Assure Threat Monitoring. The Counterpane / BT Assure portfolio has four main areas: 1. Threat Monitoring and Correlation; 2. Managed Log Retention; (primary focus for this candidate) 3. Vulnerability Scanning; (primary focus for this candidate) 4. Device Management. This role will be expected to own, develop, implement and maintain strategy for this portfolio, a degree of coordinating of new product development, product launch, supporting bid management, in-life product/service management and last but not least commercial management. Additionally the product management team is expected to manage successful interactions with Market Units, Security Operations Centers as well as the following BT Counterpane Research and Development teams: • Sentry and Platform Engineering • Workflow and Correlations • Portal and Reporting Education and Certifications: Bachelors’ Degree in Information Technology/Computer Science or 5 years IT experience Benefits and Training: BT is an employee-oriented company that offers a collaborative environment. Above & beyond your base salary are the following: comprehensive healthcare including medical, dental and vision coverage; 401K match; flex spending accounts; short/long term disability & life insurance; vacation time off; etc. Existing authorization to work in the United States is required. Relocation support for this position is not currently available. BT is an Equal Opportunity Employer.2012-01-13 19:57:16United StatesBTNoneNoneNoneVirtual, USA25888612http://bt.jobs/xml/25888612/jobUSANoneResident Help Desk Engineer, Videoconferencing (3rd Shift) Location: Colorado – Westminster Job Code: 3496 # Of Openings: 1 Description BT Conferencing was established over 25 years ago and is now a leading global provider of audio, video and web collaboration services. Our year on year growth has seen us out-perform the conferencing industry expectation and with our extensive global portfolio, we are now the number one conferencing provider in the UK and Europe and currently have reach in over 75 countries. We have bases in the USA, EMEA and Asia Pacific and specialize in the delivery of reliable, robust and innovative conferencing solutions and product hardware to some of the largest companies in the world. Our quest for continual enhancement of our product portfolio means that we can offer tailor-made solutions to our customers, whether our clients are small SMEs or major global businesses. BT Conferencing has approximately 1300 employees working globally to help deliver a comprehensive portfolio of audio, video and web collaboration services, along with product hardware, to some of the largest companies in the world. Resident Help Desk Engineer, Video Conferencing(3rd Shift - 10pm to 7am MST Sunday-Thursday) SUMMARY DESCRIPTION Reporting to the Help Desk Manager, the Help Desk Tier II, III Engineer provides initial employee support for technical inquiries received via the telephone and/or email. Assesses nature of problem and resolves advanced and technical support issues over the phone. Responsible for providing remote technical support on videoconference and networking equipment and adhering to the client’s needs while maintaining professional communications and demeanor. DUTIES AND AREAS OF RESPONSIBILITIES · Responsible for delivering best in class customer service. · Perform network and/or equipment troubleshooting. · Document all incidents encountered regardless of severity. · Opening new cases and tracking resolution through internal ticketing system. · Provide 1st , 2nd and 3rd level troubleshooting support to maintenance and conferencing customers · Support installations from simple endpoints thru the complex infrastructure products · Work with Pre-Sales Support, Project Management and Field Services on design, installation readiness, deployment and support of complex projects · Customer Training · Process and QA RMA requests · System certifications and remote equipment monitoring alarm response · Increase technical knowledge through classes offered. · Other duties as assigned. Must be willing to travel as needed. JOB REQUIREMENTS Work Hours: 3rd Shift - 10pm to 7am MST Sunday-Thursday Education:BS in relevant field or work experience commensurate with the position. Work Experience:Typically requires over 5 years of support experience. Skills and Knowledge Summary: o High knowledge of technology maintenance. Good troubleshooting skills: able to define problems and offer valid resolution. o Advanced experience with hardware, software, internet, personal device, and telecommunication equipment. o Excellent communication, interpersonal, organizational, and planning skills o Proven customer service and technical skills or a technical aptitude. o Previous videoconferencing experience and LAN/WAN knowledge a plus o relevant Certifications include CVE, TCEP, CTS, CCNA a plus. Products supported will include video conferencing technology from Polycom, Tandberg, Cisco and others. o Vendor specific certifications on video conferencing systems a plus o Tandberg – TC1 & TC2; bridges (e.g., MPS, Codian); infrastructure gear (e.g., TMS, TCS, VCS); MXP, C20, C60, C90. o Polycom – CVE; HDX & VSX Series, RPX, TPX, OTX; bridges (e.g., MGC, RMX); infrastructure gear (e.g., CMA, VBP, V2IU) o Cisco CCNA, CCNP a plus § AV Peripherals from ClearOne, SoundStructure, Projectors, knowledge of control systems (e.g., Crestron, AMX, Extron) preferred. Other (e.g. languages, mobility, etc.): o Self-starter; enthusiastic team player. o Responsible; exhibits ‘sense of ownership’. o Flexible; the ability to manage/prioritize multiple tasks simultaneously. o Professional in appearance and conduct o Strong attention to detail and problem solving skills. o Demonstrated willingness and aptitude to learn new technologies and participate in Wire One Communications training courses o General office environment. High stress may occur at times. Heavy telephone usage. No relocation offered Current US Resident Required BT is an Equal Opportunity Employer2012-01-09 18:47:31United StatesBTNoneNoneNoneVirtual, USA25776838http://bt.jobs/xml/25776838/jobUSANoneHead of Product Management Location: Massachusetts - Quincy Job Code: 3491 # Of Openings: 1 Description BT Conferencing was established over 25 years ago and is now a leading global provider of audio, video and web collaboration services. Our year on year growth has seen us out-perform the conferencing industry expectation and with our extensive global portfolio, we are now the number one conferencing provider in the UK and Europe and currently have reach in over 75 countries. We have bases in the USA, EMEA and Asia Pacific and specialize in the delivery of reliable, robust and innovative conferencing solutions and product hardware to some of the largest companies in the world. Our quest for continual enhancement of our product portfolio means that we can offer tailor-made solutions to our customers, whether our clients are small SMEs or major global businesses. BT Conferencing has approximately 1300 employees working globally to help deliver a comprehensive portfolio of audio, video and web collaboration services, along with product hardware, to some of the largest companies in the world. Head of Product Management: Summary Description: The role has full global responsibility for a section of the Conferencing product portfolio. This responsibility includes end to end responsibility for: * strategy (product strategy, partner strategy), * development plans (feature, pricing and promotional roadmaps and delivery of items on them) * financial performance (ownership of the portfolio P&L, revenue growth, profit, cost) * Service performance (customer satisfaction and flawless service delivery) * The role involves working with key stakeholders from within Conferencing (Sales, marketing, strategy, operations and technology), within the wider BT areas (e.g. GS), and also the management of key external partners. Proposition and Product Management. Manage service development: * To be responsible for owning the strategy and roadmap defining future direction and vision for the product * To understand the product environment, using internal (business strategy, customer satisfaction, win/loss reviews, etc.) and external (market insight, competitor analysis) references to drive strategic alignment. * To be responsible for definition (e.g. via statement of requirements), prioritisation, development (via feasibility analysis, statement of works) and delivery (launch plans and product matrix) of new services, service enhancements or promotions. * To be responsible for developing and managing service offerings and products to optimise long run contribution over the product life cycles. * To ensure the legal and regulatory compliance of products, features or promotions being created. * To define and maintain the value proposition for the target customer segments, to enable product marketing to position it with the relevant channels Manage service profitability and growth * To be responsible for owning the growth plans that underpin the profit / revenue improvement targets for the product * To establish justification for investment, own the business case and the ongoing profitability for development * To manage product cost base, identifying and implementing plans to realise year-on-year improvements across the cost stack (both internal or supplier costs) and for other finance metrics (e.g. free cash flow) * To drive revenue growth with Sales and Marketing teams, ensuring that we have go to market plans, channel interlock, pricing and pricing strategy, and product and promotional road maps with BT Conferencing direct sales and channel partners (e.g. BTB & BTGS) * Support bids where ad-hoc or bespoke product development or pricing may be required * Manage invoice and billing activities with suppliers to ensure accurate and timely payments and recovery of costs where service levels breached. * Manage service quality * To be responsible for owning the strategic quality plan and improvement targets for the product. * To ensure that robust end to end processes for L2C and T2R are in place, covering new orders, changes, in-life issue resolution and ceases * Ensuring that Product scope and expectations are well understood across customers, sales and operations through clear and accurate product documentation and consistent processes. * To manage customer satisfaction and complaint themes and ensure that where service improvement opportunities arise, they are progressed and developed as service enhancements. * That we manage supplier performance via an agreed scorecard, enabling both parties to ensure service quality is defined and improved. Job Standards For Role: MARKET IMPACT Credible with Analysts and Press. Able to talk across own portfolio . Able to develop and present material relating to own portfolio within the scope of the overall Portfolio strategy. AS would be analyst, customer and internal presentations about portfolio being done with credibility. CUSTOMER IMPACT Will show examples of successful customer interaction. Will be able to show influence on customer and ability to build relationship with credibility. This will include both sales and T2R engagements. Will be able to show influence on customer at a senior business level and ability to build relationship with credibility. Will have credibility in own portfolio and can show customer understanding. Will be able to show internal relationships with Market Units with reputation around own portfolio area. Will show responsibility for customer satisfaction Will show influence in external forum like an Industry Forum or User Group. Exhibits clear customer focus and drive to address underlying themes that impact customer service. AS would be being seen as core portfolio owner with demonstrated influencing of key stakeholder groups; identifying and delivering service improvement initiatives and setting and meeting satisfaction targets for product BUSINESS IMPACT Will make significant contribution to portfolio strategy. Will build on established offerings and show ability to innovate to meet customer needs. Will be able to understand an interpret BTC strategy and apply to own portfolio and will have clear portfolio strategy. Will have significant relationships with vendors and will demonstrate commercial and market impact and ability from those relationships. Will be seen as the ‘owner’ of the product and acknowledged as the key 'go to' person for product direction. Will be able to build major business cases (of a level requiring GM or MD endorsement and have an end-to-end view. Will show evidence of reasoned financial decisions of some complexity and risk. AS looks like ability to set and drive own product strategy, engaging stakeholder buy in and support, with clear line of sight to overall BTC strategy and objectives. PRODUCT LAUNCH Will show evidence delivering a launches across a portfolio area on time and to requirements. This may include significant launches. Will work end-to-end to ensure RFT. Will understand launch processes and will know and mitigate risks to launch. Will be responsible for defining requirements, acceptance criteria, regular progress updates, achieving commitments to launch timescales and delivery of business benefits are delivered accurately and to timescales. Will ensure launch checklist is adhered to. Will own investment cases across portfolio area and will ensure relevant systems are maintained and used as appropriate. Will be accountable for meeting case for single investments and would lead at relevant PIR. Will work with marketing to ensure impact from launch. LEADERSHIP Line manager of a team of senior product managers, pricing managers, product managers and product specialists. Will show evidence of effective performance management AUTONOMY Accountable for all deliverables agreed within a small portfolio or significant products / services, with wider business expectations. Significant independent judgment within generally defined policies and practices. Innovation and commercial acumen required in the role. Guidance sought in difficult / extreme circumstances. ACCREDITATION AND EXPERIENCE Established credibility internally and externally in their field. Decision maker. Senior portfolio / product management experience with commercial and technical achievements. Leadership and influencing skills at a senior level. IN-LIFE PRODUCT MANAGEMENT Will demonstrate impact on cost stack for portfolio and for cost transformation. Cost-effective planning and investment. Will evidence product roadmaps and a clear pricing strategy with some innovation and including competitive benchmarks across a product segment. Will understand broader competitive environment. Will show evidence of accurate volume forecasting and process for portfolio . .. No relocation with this position Current US Residency Status Required BT IS AN EQUAL OPPORTUNITY EMPLOYER.2012-01-05 18:07:30United StatesBTNoneNoneNoneVirtual, USA25713456http://bt.jobs/xml/25713456/jobUSANoneTeam Manager - Sandwell Location: Midlands Salary: £31,800 # of openings: 8 Description Team Manager Job ID #:14 Location:Sandwell, UK Functional Area:Management Department: Position Type:Full-Time Regular Education Required:GCSE Min Salary:0 Max Salary:31,800 Position Description Are you looking for your next leadership challenge? Would you thrive in a high-energy, high-performance culture with like-minded colleagues leading a highly motivated, committed team? If so then BT has exciting, local opportunities for you! We’re looking for managers to act as our front line leadership team, providing effective support to our excellent advisor population whose job it is to be the first point of contact with our customers, handling inbound calls and dealing with billing and other enquiries. Based at our brand new centre at Providence Place, West Bromwich, you’ll have a natural ability to lead, coach and motivate your team and help them to effectively resolve issues and spot sales opportunities. Although you’ll have experience already, we’ll invest in you with further training so that you can deliver exceptional performance. We are looking for people who: •Have strong personal standards and values •Are committed to making a positive difference to customers and your team •Have energy and enthusiasm. •Are results driven We want to hear from you if you have: •Previous experience of managing a team in a challenging customer-service and sales / retention environment •Previous experience of successfully coaching and developing a team to deliver excellent results •Great Customer Service ethos •Strong team ethos and great communication skills Reward & benefits •The roles will have a base salary reflective of your skills and experience. In addition there is a performance-based bonus giving the potential to earn even more in return for exceptional results! •Fantastic development opportunities including the chance to take part in BT leadership programmes. •Great benefits package, including free BT broadband and BT Vision on-demand TV. •Interest-free season-ticket loans for travel for tickets of £200+. We’ll provide an induction training programme to get you off to a great start and ensure you have the skills and knowledge to “wow” customers and lead your team successfully. The centre will be open initially from 8am – 8pm on weekdays and 8am-6pm on weekends. Full-time employees will work a flexible attendance pattern to cover this period; applicants must be flexible to work within these hours. We will be recruiting regularly for the next six months and our next start dates are in January 2012 Applications process 1) Application 2) CV review and pre screening call 3) Telephone interview 4) Online Skills Testing 5) Assessment centre 6) Offer If you’re successful after the initial online review, you will be put in contact with a dedicated recruitment team, which will guide you through the process.2012-01-04 19:09:34United StatesBTNoneNoneNoneVirtual, USA25691510http://bt.jobs/xml/25691510/jobUSANoneCustomer Advisor - Sandwell Location: Midlands Salary: £17k # of openings: 150 Description Customer Advisor Job ID #:13 Location:Sandwell, UK Functional Area:Customer Service Department:Inbound Position Type:Full-Time Regular Education Required:GCSE Min Salary:17,000 Max Salary:17,000 Position Description Are you looking for your next challenge? Would you thrive in a high energy, high performance, values based culture? Then BT have an exciting opportunity for you…… BT is delighted to be involved in the overall regeneration of West Bromwich in partnership with Sandwell Metropolitan Borough Council, we are opening a new customer management centre in November 2011. The centre will provide exceptional levels of customer care to BT customers. The brand new centre represents the beginning of a major change for BT. The new centre will be an example of best practice customer management centre operations. We are building something new which represents a radical change from what exists today. Adecco is now recruiting advisor in partnership with BT for the centre but only apply if you are passionate about: • Doing the right thing and not blindly following the process • Making it easy for customers to do business in every interaction • Showing empathy to customers particularly in difficult situations • Being thorough in communications, educating customers through the process • Taking responsibility and ownership for mistakes and putting them right regardless of where the problem started • Giving customers confidence so they trust what you say You will be delivering exceptional customer service to our customers and totally committed to being the best that you can be and open to honing your skills. You will have a natural aptitude to connect with customers, and an instinct for spotting opportunities and resolving issues in a positive way. At present the roles available are full time, but there will be part time roles available next year. The centre will be open initially from 8am – 8pm on weekdays and 8am-6pm on weekends. Full time employees will work a 40 hour week with flexible attendance patterns in place to cover this period. The type of people we are looking for, we know may be hard to find but we are looking for a real cultural fit that will deliver something different. Would you like to be part of that? Adecco is an equal opportunities employer. Knowledge and Skills We are looking for a person who: • Has strong personal standards and values • Is open, transparent and thrives in a feedback culture • Is prepared to speak up when something is wrong so that it can be put right • Is loyal • Is committed to positively making a difference to our customers and colleagues • Has a ‘glass is half full’ mindset • Has energy and enthusiasm Benefits Package In return for bringing your best self to work you can expect a lot from us: • The Advisor roles will have a starting salary of £17,000 • Performance bonuses will be offered to advisors with the opportunity to significantly increase earnings to On Target levels of between £19,000 and £22,500. • To be valued, treated well by colleagues, managers and leaders who will respect you and live the BT values every day: being trustworthy, straightforward, helpful, inspiring and who have heart • Fantastic personal and professional development opportunities including NVQs and leadership programmes Upon successful completion of your probation period, you will also be eligible for: • Free BT broadband and BT Vision on-demand TV service and have the opportunity to participate in the BT Group employee share schemes. • An opportunity to join the BT Retirement Savings scheme • Interest free season ticket loans are available for travel purposes for tickets of £200+.2012-01-04 19:09:33United StatesBTNoneNoneNoneVirtual, USA25691509http://bt.jobs/xml/25691509/jobUSANoneConsultant - Ethical Hacker / Penetration Tester Location: Virtual Job Code: 3425 # Of Openings: 1 Description We Bring It All Together For You BT Global Services is a managed networked IT services company, operating globally and delivering locally. We work for 8,500 organizations, such as BMW, Credit Suisse, Deutsche Bank, Heinz, Proctor and Gamble, PepsiCo, Bristol-Myers Squibb, JP Morgan Chase, Bank of America, Fiat, Microsoft, NATO, NYSE, Thomson Reuters, Unilever, Volkswagen and Volvo. They rely on our networks and services for their success. The BT Advise Expertise BT Advise brings together the BT Global Services experts who deliver consulting, systems integration, and managed services through global practices organized around their core capabilities, such as security, customer relationship management, unified communications, mobility, managed network services, managed IT services, and business technology. Customers will benefit from engaging with a global team comprising 4,500 highly skilled professionals who will apply leading processes and methodologies. Heritage and Scope We understand networks and our customers can draw on more than 30 years of experience working with them. We have a unique breadth of scope, reach and capability. Our network reaches all corners of the world, underpinning global business by delivering networked IT services securely and efficiently wherever it operates. We’re part of BT Group, which, with annual revenues of more than $30 billion1, is one of the 200 largest companies in the world. BT is a direct descendent of the world’s first commercial telecommunications undertaking. Founded in 1846, it was the forerunner of today’s $3.2 trillion IT industry. With privatization in 1984, BT heralded today’s vibrant and competitive telecommunications industry. Division: BT Advise /BT Global Services / Managed Security Solutions Group Location for position: Anywhere in the continental US Telecommuting / Work from home opportunity / Virtual office Travel: Variable (domestic) / Minimal to medium travel requirement Position: Ethical Hacker (Web Application / Network Penetration Tester) Job Description: The Ethical Hacker / Penetration Tester will be working individually and in teams mostly in a virtual capacity. This individual will be performing penetration testing or vulnerability assessment of web application, network, wireless, code review and firewall on multi-protocol enterprise systems. Job Requirements: Consulting Skills: * Independence: self-managed and motivated * Team oriented * Project Management: Takes responsibility for satisfaction of client assigned project * BT Representative * Public Speaking * Technical writing and vulnerability research * Scoping of client’s testing effort Technical Skills: * Strong web application and / or penetration testing experience is a requirement * Experience in vulnerability identification and remediation * Excellent knowledge of multiple Operating Systems: Windows, Linux, Solaris, OS X, etc. * Experience performing different types of security testing such as network penetration testing, wireless testing, code reviews, wireless and/or firewall assessments * In depth knowledge of HTTP proxying tools such as Burp, WebScarab, Charles, Fiddler, etc. * Familiarity with Web technologies such as XML, SOAP, AJAX * Familiarity with web Server and Application Software: IIS, Apache, WebLogic, WebSphere, Tomcat, etc. * Experience with any of the following commercial application scanning tools such as IBM's AppScan, HP’s WebInspect, NTOSpider, Cenzic's Hailstorm, Application Security Inc.’s AppDetective * Experience with vulnerability scanning tools such as Tenable’s Nessus * Experience with open source software such as nmap, netcat, nikto, tcpdump, openssh, openssl, openvpn * Practical programming knowledge (C/C++, Perl, Python, Ruby, etc.) for potential tool and exploit development * Technical knowledge in network security products, cryptographic suites and network / applications firewalls are a plus * Experience with mobile application and operating system testing are a bonus * Training of client staff Engagement Management * Understanding of best-practice methodologies Business Development * Opportunity Identification * Ability to articulate components of the BT security consulting offering as well as of the BT associated services Education and Certifications: Bachelor Degree in Information Technology/Computer Science or 5 years IT experience Any of the following certifications: CISSP, GIAC, CEH certifications Benefits and Training: BT is an employee-oriented company that offers a collaborative environment. Above & beyond your base salary are the following: comprehensive healthcare including medical, dental and vision coverage; 401K match; flex spending accounts; short/long term disability & life insurance; vacation time off; etc. Existing authorization to work in the United States is required. Relocation support for this position is not currently available. BT is an Equal Opportunity Employer.2012-01-03 23:24:45United StatesBTNoneNoneNoneVirtual, USA25673447http://bt.jobs/xml/25673447/jobUSANoneClient Sales Executive Location: New York - New York Job Code: 3458 # Of Openings: 1 Description Client Sales Executive - Global Accounts We bring it all together for you BT Global Services is a managed networked IT services company, operating globally and delivering locally. We work for 8,500 organizations, such as BMW, Credit Suisse, Deutsche Bank, Emirates, the EU, Fiat, FTSE, Microsoft, Nato, NYSE Euronext, Thomson Reuters, Unilever, Volkswagen and Volvo. They rely on our networks and services for their success. Heritage and scope We understand networks and our customers can draw on more than 30 years of experience working with them. We have a unique breadth of scope, reach and capability. Our network reaches all corners of theworld, underpinning global business by delivering networked IT services securely and efficiently wherever it operates. We’re part of BT Group, which, with annual revenues of more than $30 billion1, is one of the 200 largest companies in the world. BT is a direct descendent of the world’s first commercial telecommunications undertaking. Founded in 1846, it was the forerunner of today’s $3.2 trillion IT industry. With privatization in 1984, BT heralded today’s vibrant and competitive telecommunications industry. Position: Travel: 50% Job Role: The Senior Sales Executivewill be responsible for developing short and long-term sales opportunities with BT’s largest US headquartered multi-national enterprise targets. The selected candidate will market the full BTGS portfolio, which encompasses selling complex global network, outso urcing, security, UCC, professional and managed services. This is a senior business development position and requires the ability to methodically penetrate targeted Fortune 500 organizations with limited existing business with BT. Job Requirements: This position requires the following skills and qualifications: · 10 years plus experience selling within the Communications and or IT Systems Integration industries · Working knowledge of Global Service Integration, Outsourcing, IP Networking, Network Security, and UCC · Experience selling International solutions · Exceptional relationship management skills at the ‘C’ level · Business development/hunting skills · Senior level account planning skills · Understanding of P&L’s · Existing relationships with large multi-national clients · Experience and proven track record closing opportunities > $50M to $100M · Strong communication and presentation skills · Strong negotiation and closing skills · Recent above quota performance > $10M Travel: · Ability to travel both within the US and internationally as required Education and Certifications: · Bachelor’s Degree or higher Benefits and Training BT is an employee-oriented company that offers a collaborative environment for employees to work in. Above & beyond your base salary and sales compensation plan are a full suite of medical, dental, vision, 401K matching plan, flex spending account; short/long term disability & life insurance; vacation, ESPP, etc. Existing authorization to work in the United States is required. Relocation support for this position is not currently available. BT is an Equal Opportunity Employer.2011-12-12 18:37:39United StatesBTNoneNoneNoneVirtual, USA25298030http://bt.jobs/xml/25298030/jobUSANoneSenior UC Engineer Location: Colorado – Westminster Job Code: 3412 # Of Openings: 1 Description BT Conferencing was established over 25 years ago and is now a leading global provider of audio, video and web collaboration services. Our year on year growth has seen us out-perform the conferencing industry expectation and with our extensive global portfolio, we are now the number one conferencing provider in the UK and Europe and currently have reach in over 75 countries. We have bases in the USA, EMEA and Asia Pacific and specialize in the delivery of reliable, robust and innovative conferencing solutions and product hardware to some of the largest companies in the world. Our quest for continual enhancement of our product portfolio means that we can offer tailor-made solutions to our customers, whether our clients are small SMEs or major global businesses. BT Conferencing has approximately 1300 employees working globally to help deliver a comprehensive portfolio of audio, video and web collaboration services, along with product hardware, to some of the largest companies in the world. Senior UC Network Engineer Position Description: This incumbent in this position functions as a key member of the Network Engineering team, acting as senior engineer in support of present and future converged voice, video, and data networks and solutions supporting the BT Conferencing enterprise and its clients and partners. The Senior UC Network Engineer will lead efforts with colleagues and clients to plan, design, implement, operate, and optimize Unified Communication solutions both existing and new. Successful candidates will possess extensive knowledge of enterprise voice / video / TelePresence solutions, as well as Cisco Enterprise and carrier class switches (65xx, 3xxx, etc.) routers (GSR, ASR) and firewalls. Ability to manage multiple projects and tasks within established scope, budget, and timeline is critical. Professional level knowledge of LAN / WAN architecture and design to include routing, switching, security, and QoS are pivotal, as is expert level knowledge of Cisco TelePresence systems and solutions to include TelePresence Business to Business applications. Primary responsibilities include: * Execute technical design, engineering, implementation, maintenance and troubleshooting of Service Provider Videoconferencing / TelePresence and related systems. * Participate in and provide expert level technical support to Videoconferencing / TelePresence Product and Service Development projects. * Provide expert level knowledge in Unified Communications solutions, with a particular emphasis on Videoconferencing and TelePresence. * Provide expert level knowledge in Videoconferencing / Telepresence infrastructure administration and support. * Provide hands on support of core Videoconferencing / Telepresence infrastructure. * Provide top tier support of BT Conferencing Multitenant and Customer managed videoconferencing and Telepresence solutions. * Conduct pre and post sale customer unified communications solution design and engineering. * Maintain clear documentation on all system configurations and changes. * Operate in a mission critical, 24x7 environment. * Provide assistance with inter-departmental and intra-departmental projects as required. Qualifications and Experience * Minimum of 1 year experience with planning, design, configuration and installation of Cisco TelePresence B2B solutions, including the Session Border Controller / CUBE. * Minimum of 2 years experience with planning, design, configuration and installation of Cisco TelePresence solutions, including Cisco Call Manager, CTMS, and other solution components. * Minimum of 3 years experience with planning, design, configuration and installation of enterprise Voice over IP systems, including Cisco Call Manager, Routers/Voice Gateways and other solution components. * Three to five years experience with administration, implementation and troubleshooting of IP routers, layer 2 and layer 3 switching, and firewalls. * Experience with WAN networking technologies including MPLS. * Experience with design, implementation and troubleshooting of IP network QoS policies supporting real time traffic. * Excellent verbal and written communication skills with technical, business and senior leadership audiences. * Strong organizational and time management skills, with a high degree of initiative and self guided work management. * Industry Certifications – CCIE, CCNP Voice, or other relevant certifications. * College/Technical degree desirable. No relocation offered BT IS AN EQUAL OPPORTUNITY EMPLOYER.2011-11-28 19:01:48United StatesBTNoneNoneNoneVirtual, USA25062367http://bt.jobs/xml/25062367/jobUSANoneVoice Technical Support Engineer Location: New York - New York Job Code: 3341 # Of Openings: 1 Description We bring it all together for you BT Global Services is a managed networked IT services company, operating globally and delivering locally. We work for 8,500 organizations, such as BMW, Credit Suisse, Deutsche Bank, Emirates, the EU, Fiat, FTSE, Microsoft, Nato, NYSE Euronext, Thomson Reuters, Unilever, Volkswagen and Volvo. They rely on our networks and services for their success. Heritage and scope We understand networks and our customers can draw on more than 30 years of experience working with them. We have a unique breadth of scope, reach and capability. Our network reaches all corners of the world, underpinning global business by delivering networked IT services securely and efficiently wherever it operates. We’re part of BT Group, which, with annual revenues of more than $30 billion1, is one of the 200 largest companies in the world. BT is a direct descendent of the world’s first commercial telecommunications undertaking. Founded in 1846, it was the forerunner of today’s $3.2 trillion IT industry. With privatization in 1984, BT heralded today’s vibrant and competitive telecommunications industry. PURPOSE OF ROLE: · Supporting the First Level Engineers in fault resolution, analyzing and rectifying customer faults that have been reported and escalating unsolved faults and MACDs where required for Voice services. · Assisting in managing planned outages and network hazards. · Maintaining fault restoration times and analyzing fault reports. · Acting as an escalation point within the IP and Voice Network Support area and referring any unsolved problems/faults to relevant 3rd parties outside of the IP and Voice Network Support Team. · On-site Support in CLSA New York Office · Configuring and testing of Voice services, ensuring that all services are available, tuned, accessible and running on a supported version of the operating system. KEY TASKS AND RESPONSIBILITIES: · Ensure that customer requirements are delivered and managed in accordance with agreed performance metrics. · Provide On-Call after hours support as per 24X7 roster for CLSA US Voice Services. · Co-ordinate and manage the escalation to third party vendors and suppliers for customer related fault escalations. · Act as the Technical interface with Product, Sales, Marketing and Implementation teams across BT. · To actively support, at all times, company policy and best practice in the area of security, with particular emphasis on the protection of sensitive customer information. · Providing specialist technical advice and support for real time analysis, control and operation to the Network Operators and Application Specialists working within IP network services. · Managing major network outages and ensuring all major outages are escalated through to the agreed channels. · Providing statistics where possible on service availability. · To access, use or disclose customer information only when needed for the job in accordance with BTs security policy. Any other access, use or disclosure of customer information may only be made on receipt of additional authority in accordance with BT information security. To ensure to safeguard sensitive customer information. · Ensure to understand the regulatory, fair trading and competition rules and have an awarenessof the BT Code of Practice relating to daily work sufficiently to be able to comply with, relying on the knowledge or ability to recognise when are needed for specialist support. QUALIFICATIONS: Eng Degree, CCNA, CCNP Voice (confirm date qualified) SKILLS/EXPERIENCE: Customer Focus · Owns customer’s problems and appropriate actions to ensure that the fault/issue is fixed to customer’s satisfaction. · To ensure full awareness of the need to safeguard sensitive information at all times so that customers perceive BT to be a trustworthy organization. · Experience in dealing with and ensuring demanding customers requirements are met. Commercial and Business Awareness · Demonstrates an understanding of how the role can contribute to revenue generation and cost reduction. · Demonstrates an awareness of the commercial model as applied to BT GS products and services. Performance and Results · Ability to analyze and solve complex problems. · Ability to work effectively in crisis situations and exercise independent judgement. Teamwork · Demonstrates ability to work effectively as part of a regional/ Global team. Effective Communication and Impact · Effective communication skills internally and with customers Language Capabilities · Fluent in English Professional/Technical Competencies · 3-5 years experience on Voice services · Hands on experience with Cisco IPT. · Hands on experience with Trading Floor equipment and Systems. · In depth knowledge of Voice Networks and switching technology will be a prerequisite · Tertiary qualifications in telecommunications/electronic/electrical/computing or equivalent with demonstrated experience in customer service, complex data network implementation and support. BT is an equal opportunity employer2011-11-11 19:41:35United StatesBTNoneNoneNoneVirtual, USA24827179http://bt.jobs/xml/24827179/jobUSANonePlusnet CS Location: Sheffield Salary: 18000 # of openings: 30 Description ROLE PURPOSE: Responsible for providing exceptional customer care to Plusnet ’s business and consumer customers. This includes all virtual internet service providers (vISPs) supported by The Business. Reacting to and managing written and verbal customer contact which refers to outstanding order updates, and the activation of broadband, phone and related services. This also includes enquiries relating to the move of existing broadband and phone services from one location to another. Responsible for the overall customer experience and are representing our values in each and every interaction with our customers. Customer interaction should meet with all support centre service level agreements (SLA’S) and should work towards increasing customer satisfaction and activations leading to an increase in the customer base. Key Elements Key Activities Communication · Responding appropriately to online support tickets & calls covering order queries for new orders or existing customers · Customer focused at all times · Outbound and inbound Customer retentions · Identifying customer issues, raising problem, resolving, and driving and developing customer experience · Ensure a quality customer experience for all of the company’s customers Issue management · Providing first-line support to resolve queries/issues raised by customers or escalate and assign queries for further action · Working within Service Level Agreements · Ensuring you hit at least 100% of targets daily · Ensuring your Quality is at least the departments benchmark Escalations · When assigned, deal appropriately with all second line queries, escalations & complaints · Deal appropriately with customer complaints Administration · Ensure all communications are logged accurately on internal systems Personal development · Ensuring personal and team targets are met, assist in ensuring company strategies & goals are achieved · Development of self through internal training and communications Team work · Carrying out ad-hoc projects/roles when necessary as required by the department · Work collaboratively to develop effective working relationships within the Provisioning team and organisation as a whole General · Deliver any other reasonable requests from your line manager or senior management team · Be accountable, where possible, by using Workplace and Internal Communications for daily projects Judgement/Decisions * Empowered to liaise and deal with all customer enquiries through to resolution, including with suppliers * Refund or apply credit as documented in Business Best Practices * Offers to retain a customer, as documented in the Business Best Practices Key Contacts External Internal Plusnet customers Network wholesale suppliers All Departments BT Essential role related knowledge, skills, qualifications and experience required · A full understanding of the Plusnet product range · Excellent customer care skills in order to give the customer a first time fix, to increase customer loyalty within agreed targets · Ability to overcome objections in a positive way · Establish and build rapport with customers · Taking ownership and be accountable for your actions · Ability to multi task to ensure you achieve customer satisfaction and meet personal targets · Excellent communicators both verbally and written · Customer and business focused to ensure excellent customer service · Self motivated individual, able to manage own workload and have a drive for results · Team working and interpersonal skills are essential * Fully understand the company core values and be able to apply these in your day to day role2011-10-14 18:22:36United StatesBTNoneNoneNoneVirtual, USA24225881http://bt.jobs/xml/24225881/jobUSANoneFederal Sales Engineer Location: Virtual Job Code: 3270 # Of Openings: 1 Description BT IS AN EQUAL OPPORTUNITY EMPLOYER. BT Conferencing is a leading global provider of audio, video and web collaboration services. We are the foremost player in the US’s growing conferencing services market and the leading supplier of video conferencing services worldwide. Our partnerships with top technology companies and equipment vendors ensure we always have the best and latest solutions to offer our customers. BT Conferencing provides the excitement of working with cutting edge technology in a fast paced, team-oriented environment. The Audio Visual Sales Engineer will provide sales support and project engineering services by assisting with client needs analysis, system design, proposal generation, system drawing creation, developing scope of work and maintaining strategic relationships with BTC Partners. Responsibility/Skills & Experience * Supporting Sales throughout the lifecycle of the Audio Visual Project * Providing discovery (on-site/remote) support to capture environmental details * Architecting cost effect, reliable, supportable, audio visual designs based on the Client’s * needs analysis and within BT Design Standards * Project management and business leadership experience * Solid understanding of IP networking. * Develop detailed Scope of Works for of Audio Visual Projects. * Solid understanding of real time, interactive and archived communications solutions. * Solid understanding of Audio Visual design and implementation * Creating AutoCAD and Visio drawings (i.e. line drawings, elevations, RCP, FOV, cable * riser) * Create & modify documentation, Scopes of Works (SOW), line drawings (DRW), Bill of * Materials (BOM), and Site Survey (SSRV) as required * Interact in person, by phone, &/or e-mail directly with client management & end-users * Must demonstrate continued technical education through vendor and/or industry * Business travel is a requirement. Minimum Requirements: * Must live in DC, VA area * Have an active Security Clearance BT IS AN EQUAL OPPORTUNITY EMPLOYER.2011-09-28 20:12:46United StatesBTNoneNoneNoneVirtual, USA23902062http://bt.jobs/xml/23902062/jobUSANoneConsultant - Senior Microsoft UC/ Lync Location: California - Virtual Job Code: 3249 # Of Openings: 1 Description We Bring It All Together For You BT Global Services is a managed networked IT services company, operating globally and delivering locally. We work for 8,500 organizations, such as BMW, Credit Suisse, Deutsche Bank, Heinz, Proctor and Gamble, PepsiCo, Bristol-Myers Squibb, JP Morgan Chase, Bank of America, Fiat, Microsoft, NATO, NYSE, Thomson Reuters, Unilever, Volkswagen and Volvo. They rely on our networks and services for their success. The BT Advise Expertise BT Advise brings together the BT Global Services experts who deliver consulting, systems integration, and managed services through global practices organized around their core capabilities, such as security, customer relationship management, unified communications, mobility, managed network services, managed IT services, and business technology. Customers will benefit from engaging with a global team comprising 4,500 highly skilled professionals who will apply leading processes and methodologies. Heritage and Scope We understand networks and our customers can draw on more than 30 years of experience working with them. We have a unique breadth of scope, reach and capability. Our network reaches all corners of the world, underpinning global business by delivering networked IT services securely and efficiently wherever it operates. We’re part of BT Group, which, with annual revenues of more than $30 billion, is one of the 200 largest companies in the world. BT is a direct descendent of the world’s first commercial telecommunications undertaking. Founded in 1846, it was the forerunner of today’s $3.2 trillion IT industry. With privatization in 1984, BT heralded today’s vibrant and competitive telecommunications industry. Division:BT Global Services Location:San Diego, Los Angeles, Phoenix or Denver is a preferred location. Travel:Travel required, local and regional, and targeted at 30%; however, could be more depending on the location of the candidate and the assigned engagement. Position: Senior Microsoft UC / Lync Consultant Job Summary: Architect-level engineer to design and oversee implementation of large-scale Microsoft Lync deployments. Strong knowledge of Microsoft infrastructure including Exchange and Active Directory. Strong knowledge of gateway products and implementation such as AudioCodes. Voice knowledge including dial plans. Familiar with SIP, PBX interface. Understanding of Cisco voice products at the level required to effectively interface with Lync. Job Description: * Perform Infrastructure Optimization assessments / Unified Communications and Collaboration. * Build roadmaps to align people, process, and technology to business initiatives. * Collaborate with Microsoft and other BT practice areas to implement roadmaps. * Leverage both proven and innovative technology approaches to solve challenging business problems. * Demonstrate strong team leadership skills with a focus on results. * Provide pre-sales support, technical assessments, written documentation and technical leadership. Job Requirements: * Professional services / IT consulting experience * Superior work ethic, with flexible and client aware demeanor * Exceptional articulation, documentation, presentation, and communication skills * Broad knowledge of Microsoft technologies and products, with specialization in one or more of the following: * OCS 2007 R2 Lighthouse Implementations (requirement) * Office Communications Server 2007 R2 Instant Messaging (requirement) * Exchange 2007 Unified Messaging (requirement) * Microsoft Lync experience, preferably with Enterprise Voice (requirement) * Windows Server / Windows Client * Microsoft Deployments * Office system * ForeFront * SharePoint * PerformancePoint Server * BizTalk * SQL Server * Microsoft System Cente Education and Certifications: * Bachelors Degree in Information Technology/Computer Science or 5 years of IT experience. * Microsoft MCSE certification (Microsoft Certified Systems Engineer). Benefits and Training: BT is an employee-oriented company that offers a collaborative environment. Above and beyond a base salary and bonus plan, BT offers a full suite of benefits including medical, dental, vision, 401(k) with a Company match, flexible spending accounts, short/long-term disability and life insurance, paid vacation and holidays, and more. BT pays for all travel expenses (airfare, lodging, meals, etc.) related to this consulting role. Please note: * Existing authorization to work in the United States on a permanent basis is required. * Travel is an inherent part of this position. * Relocation support for this position is not currently available. * BT is an Equal Opportunity Employer.2011-09-26 22:33:33United StatesBTNoneNoneNoneVirtual, USA23849255http://bt.jobs/xml/23849255/jobUSANoneJunior Web Developer Location: High Wycombe Salary: £18k - £25k # of openings: 1 Description Working within the BT Fresca Marketing Services team you will be responsible to delivering bespoke pieces of work for clients. This is a varied and exciting position within a growing department. You will be interacting with designers, programmers, clients and external partners to help plan the best course of action for our web projects. This role has a marketing bias so responsibilities will be varied so the candidate will need to be flexible and adaptable. Your duties will include: · Development of development of dynamic e-commerce web sites using XHTML, CSS and JavaScript · Building and managing large scale email campaigns · Building bespoke microsite, blogs & online surveys · Online content management – form & content pages · Email database management & cleansing · Multi-variate testing · Facebook and social media campaigns · Image processing Skills & qualifications · To be considered for this position you must have development experience using the following: PHP, XHTML, CSS and MySQL. This experience can be from your university studies (or equivalent) or from a commercial role. · As a Graduate Web Developer you will be liaising with clients on a day to day basis, so you should also be an excellent communicator with a high standard of English. The ability to work to tight deadlines, a proactive approach and knowledge of, and an interest in, new technology are all essential. · Skills/experience with any of the following would be beneficial to your application: SEO, email marketing, JavaScript, Dreamweaver, Flash, Photoshop.2011-09-09 21:39:16United StatesBTNoneNoneNoneVirtual, USA23525872http://bt.jobs/xml/23525872/jobUSANoneSharepoint Solutions Architect Location: Massachusetts - Boston Job Code: 3097 # Of Openings: 1 Description SharePoint Solutions Architect Location: Boston, MA Job Overview: Educate client on leveraging the capabilities of SharePoint to deliver a Business Process solution. Engages as a presales SME and post-sales solution architect who sets the strategy and direction for a project to develop a solution based on SharePoint. Responsible for the entire lifecycle necessary for the architecture, design, development, and deployment of SharePoint solutions. Responsible for leading interactive workshops and envisioning sessions with business stakeholders and IT professionals to map business requirements to solutions. Solution architecture responsibilities will include leveraging SharePoint as a development platform above and beyond “out of the box” SharePoint functionality, with related technologies such as SQL Server, SQL Server Reporting Services, PerformancePoint, SharePoint workflow, Windows Workflow Foundation, and Silverlight. Required Technical Skills: 8-10+ years of experience in software development, including large scale enterprise business solutions and/or ecommerce solutions. 3+ years of experience with large enterprise SharePoint architectures, deployments, and governance. Recent experience in advanced SharePoint related technologies/features, including Business Connectivity Services, PerformancePoint, FAST, InfoPath Forms Services, SQL Server, and SQL Server Reporting Services. 3+ years of experience with MOSS, SPS 2007, 2010, and C#, .NET Framework. Strong working knowledge of .NET with deep experience in Visual Studio 2008, C#, XML, HTML, AJAX and the .NET Framework. Ability to leverage Team Foundation Server (TFS) during the development lifecycle of a solution and a solid understanding of the SharePoint API. Development of web parts, web services, and work flow streams. Ability to create a custom SharePoint user interfaces via master pages, etc. Demonstrated skills with SQL Server Reporting Services, Performance Point, SharePoint workflow, and Windows Workflow Foundation. The ability to architect, design, develop, and deploy a SharePoint solution for an Internet/Intranet end user community. Experience with the core Microsoft infrastructure technologies necessary to support a SharePoint solution. Desired Certifications: Microsoft Certified Technology Specialist (MCTS): SharePoint 2010, Application Development Microsoft Certified Professional Developer (MCPD): SharePoint Developer 2010 Microsoft Certified Technology Specialist (MCTS): SharePoint 2010, Configuration Microsoft Certified IT Professional (MCITP): SharePoint Administrator 2010 Microsoft Certified Solution Developer .NET (MCSD.NET) Microsoft Certified Application Developer (MCAD) Required Consulting Skills: Ability to interface with both business stakeholders and IT professionals to map business requirements to solutions Project Management skills Stakeholder engagement experience Education: College degree or equivalent work experience Travel: Regional only (New England) BT Global Services offers you the ability to work in a collaborative environment on a wide variety of enterprise-level projects with unrivalled resources and technology leadership behind you. We offer competitive salary, quarterly bonus, training, a full array of health benefits, 401k and paid leave. Current authorization to work in the U.S. is required Relocation assistance for this position is not currently available BT is an equal opportunity employer2011-08-19 21:21:16United StatesBTNoneNoneNoneVirtual, USA23140506http://bt.jobs/xml/23140506/jobUSANoneSOC 2nd Line Specialist Location: Sevenoaks Salary: £30,000 - £45,000 # of openings: 1 Description BT’s internal security is a success story that is recognised world-wide – a success that gives our customers real confidence that BT can help them conduct their own crucial business safely. Security and risk resilience are becoming a higher and higher priority for companies globally. Customers are increasingly coming to us because they recognise BT as the best company to help them use IT and communications to transform their businesses in a secure way. Key Purpose of the Role: To manage and administer security technologies for BT and its customers, this role is one of a customer facing operational team of higher level technical people giving 1st and 2nd line support to bespoke IT Security based services to a specified group of external global/corporate Customers based in one of BTGS’s key operational centres, encompassing customer services, enquiries, fault diagnosis/resolution, problem management and order/change implementationSupport in life service Security and Network solutions. - Support in life service Security and Network solutions. -Troubleshoot customer problems within Security and network domain - To undertake problem analysis e.g. root cause, repeat faults, trends to identify opportunities for improvement and initiate investigation and/or corrective action, where appropriate. - Review, advise and implement firewall changes in line with BT & Customer security policies and change control processes -To meet or exceed bespoke/customer-specific SLA's, contractual commitments and internal BT GS performance measurements. This includes the day-to-day operational management of BT internal and third party suppliers - To ensure that all agreed communication, notification and escalation processes (internal/external) are delivered e.g. customer updates. - Form an integral part of a 24 hour support rota, supporting the CNOC 2ndline diagnostic team. - Have the authority to use evaluation software in the initial implementation phase of a new service offering, ensuring that valid licenses are uploaded in a timely manner. Qualifications and Skills · Experience of supporting Checkpoint FW1 technologies (VSX & NGX) · Management platforms Checkpoint Secure Platform, Checkpoint Provider 1 & Nokia Horizon · Nokia, Checkpoint Secure Platform FW Implementations · Implementing and support of Cisco VLan networks, Multi-Layer switching, VPN’s and Pix firewalls. · Network management tools including Concorde E-Health, SMARTS, HP Openview and Nagios · Minimum CCSA, ( Certified Checkpoint Security Administrator ) · Minimum CCNA (Certified Cisco Network Associate ) · Sun Solaris – Support and deployment Version 8 to 10 - SC Cleared or capable of being SC Cleared (UK resident for 5 years) Preferably UK National but not essential2011-07-21 19:08:50United StatesBTNoneNoneNoneVirtual, USA22540086http://bt.jobs/xml/22540086/jobUSANoneConsultant - Microsoft UC (Lync/OCS/AD/Exchange) Location: Minnesota - Oakdale Job Code: 2348 # Of Openings: 1 Description We Bring It All Together For You BT Global Services is a managed networked IT services company, operating globally and delivering locally. We work for 8,500 organizations, such as BMW, Credit Suisse, Deutsche Bank, Heinz, Proctor and Gamble, PepsiCo, Bristol-Myers Squibb, JP Morgan Chase, Bank of America, Fiat, Microsoft, NATO, NYSE, Thomson Reuters, Unilever, Volkswagen and Volvo. They rely on our networks and services for their success. The BT Advise Expertise BT Advise brings together the BT Global Services experts who deliver consulting, systems integration, and managed services through global practices organized around their core capabilities, such as security, customer relationship management, unified communications, mobility, managed network services, managed IT services, and business technology. Customers will benefit from engaging with a global team comprising 4,500 highly skilled professionals who will apply leading processes and methodologies. Heritage and Scope We understand networks and our customers can draw on more than 30 years of experience working with them. We have a unique breadth of scope, reach and capability. Our network reaches all corners of the world, underpinning global business by delivering networked IT services securely and efficiently wherever it operates. We’re part of BT Group, which, with annual revenues of more than $30 billion1, is one of the 200 largest companies in the world. BT is a direct descendent of the world’s first commercial telecommunications undertaking. Founded in 1846, it was the forerunner of today’s $3.2 trillion IT industry. With privatization in 1984, BT heralded today’s vibrant and competitive telecommunications industry. Microsoft UC Consultant - Lync/OCS/AD/Exchange BT US&C, Northern Operations Assigned office location: Oakdale, MN 55128 This is a professional services consulting organization, so the actual work location will be dependent on the client engagement. Our Northern Operation is seeking candidates for a full-time, direct-hire Microsoft Unified Communications (Lync/OCS/AD/Exchange) Consultant role to be based in the Minneapolis/St. Paul area. The ideal candidate will have these attributes: Microsoft certifications * Certifications relative to Lync, OCS, Exchange, or other. Experience * 3-5 years of implementation and migration experience. * 5-7 years of engineering or consulting experience. * Experience working in environments of at least 10,000 users. * Enterprise Voice experience is a real plus. * Experience with Microsoft BPOS is a plus. Intangibles * Team player. * Public speaking / presentation skills. * Excellent writing / documentation skills. * Self-directed / ability to work independently. Please note: * Existing authorization to work in the United States on a permanent basis is required. * Travel is an inherent part of this position. * No relocation support is currently available for this position. * BT is an Equal Opportunity Employer.2010-09-16 19:22:32United StatesBTNoneNoneNoneVirtual, USA17280659http://bt.jobs/xml/17280659/job