Service Delivery Order Entry
Service Delivery Order Entry
Purpose Of Role:
Receives and processes orders from Sales, Audit and Order entry. May manage customer orders (track) through to full implementation, escalating where necessary to achieve Customer Commitment Date.
Key Responsibilities:
? Schedules work in advance to meet Global/Professional Services and customer due dates.
? Highlights process failures to Customer Service Manager.
? Update systems to record order-tracking actions.
? Responsible for order processing and billing and communicating details with customers and the Account Managers.
? May do proactive jeopardy management.
? Ensure that all orders are closed after installation. Provide process improvement input wherever possible.
Business Impact:
? Primarily short-term and functional in scope ? although can impact upon large sales order value billing timing.
Authority/Decision Making:
? Typically refers issues/decisions upwards where non-standard.
Skills/Experience:
? Order entry/accuracy ability/experience
