SOC 2nd Line Specialist
Location: Sevenoaks
Salary: £30,000 - £45,000
# of openings: 1
Description
BT’s internal security is a success story that is recognised world-wide – a success that gives our customers real confidence that BT can help them conduct their own crucial business safely.
Security and risk resilience are becoming a higher and higher priority for companies globally. Customers are increasingly coming to us because they recognise BT as the best company to help them use IT and communications to transform their businesses in a secure way.
Key Purpose of the Role:
To manage and administer security technologies for BT and its customers, this role is one of a customer facing operational team of higher level technical people giving 1st and 2nd line support to bespoke IT Security based services to a specified group of external global/corporate Customers based in one of BTGS’s key operational centres, encompassing customer services, enquiries, fault diagnosis/resolution, problem management and order/change implementationSupport in life service Security and Network solutions.
- Support in life service Security and Network solutions.
-Troubleshoot customer problems within Security and network domain
- To undertake problem analysis e.g. root cause, repeat faults, trends to identify opportunities for improvement and initiate investigation and/or corrective action, where appropriate.
- Review, advise and implement firewall changes in line with BT & Customer security policies and change control processes
-To meet or exceed bespoke/customer-specific SLA's, contractual commitments and internal BT GS performance measurements. This includes the day-to-day operational management of BT internal and third party suppliers
- To ensure that all agreed communication, notification and escalation processes (internal/external) are delivered e.g. customer updates.
- Form an integral part of a 24 hour support rota, supporting the CNOC 2ndline diagnostic team.
- Have the authority to use evaluation software in the initial implementation phase of a new service offering, ensuring that valid licenses are uploaded in a timely manner.
Qualifications and Skills
· Experience of supporting Checkpoint FW1 technologies (VSX & NGX)
· Management platforms Checkpoint Secure Platform, Checkpoint Provider 1 & Nokia Horizon
· Nokia, Checkpoint Secure Platform FW Implementations
· Implementing and support of Cisco VLan networks, Multi-Layer switching, VPN’s and Pix firewalls.
· Network management tools including Concorde E-Health, SMARTS, HP Openview and Nagios
· Minimum CCSA, ( Certified Checkpoint Security Administrator )
· Minimum CCNA (Certified Cisco Network Associate )
· Sun Solaris – Support and deployment Version 8 to 10
- SC Cleared or capable of being SC Cleared (UK resident for 5 years) Preferably UK National but not essential
