BT 2nd Line Networks Engineer in Belfast, United Kingdom

2nd Line Networks Engineer


Our purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities. We need you to help us do this.

Why this role matters

We have an exciting opportunity for a 2nd Line Networks Engineer to join our team in Belfast. You will be responsible for the deployment and support of ICT solutions within one or more disciplines. You will provide technical support, resolving escalated technical issues within your own work area. This covers all areas of ICT such as systems and applications software, database management, network services, data and systems security.

You will need to leverage the experience of the relevant BT wide professional communities to discharge these responsibilities, thus ensuring knowledge sharing extends beyond the functional boundary of the role.

What you'll be doing

You’ll be:

  • Providing Network Cisco Data/Voice advice and/or professional services to both internal and external clients.

  • Providing support on projects, carrying out elements of the research, analysis and/or delivery.

  • Providing operational support ensuring KPIs and SLA are achieved.

  • Leading on the delivery of specific components of a project, where appropriate.

  • Responsible for drafting reports and discussing recommendations based on research with your manager.

  • Responsible for sharing expertise with peers.

  • Occasionally providing on the job training to other team members.

  • Supporting the development and implementation of unit policies and procedures.

  • Occasionally involved in liaising with internal, external and third party suppliers.

  • Inputting to cost/timescales solutions/options and manage expectations as appropriate with customer or business unit teams.

  • Personally participating in and contributing to BT wide professional community activities where applicable e.g. knowledge sharing, best practice within BT and external industry.

  • Using the relevant BT wide professional community framework to raise your skills and those of your team to the recommended PC standards.

We'll also need to see these on your CV

  • CCNA Routing & Switching certified and working towards CCNP/Cisco Voice Support also desirable.

  • Certificates in or working towards Cisco Wireless, Security or Voice advantageous.

  • Knowledge of supporting Netscalers & Bluecoat Packetshapers (experience preferable).

  • Good understanding of procedures and application of procedures and concepts within own subject area.

  • Experienced and competent in own area.

  • Shares own expertise / Provide guidance and support to others.

  • Completes own role independently or with minimal supervision/guidance.

  • Applies knowledge/skills to a range of standard and non-standard activities.

  • Ability to troubleshoot complex network issues.

  • Ability to communicate well with customers, often under pressure.

Why choose us?

On top of the competitive salary, you’ll also receive 25 days annual leave, discounted broadband, mobile and TV offerings, 50% off cinema tickets and access to lots of further discounts.

There will also be plenty of opportunities to give back to your local community by taking part in our volunteering events, including locally supported charity events. Or you could even organise your own.

We’re happy to consider ways of working so you can perform at your best. If you want to talk about working part-time or as a job share in this role, please apply and we’ll do our best to get the balance right.

We value different perspectives, skills and experiences. We’re creating an inclusive working culture where people from all backgrounds can succeed. That’s why we welcome applications from all parts of the community.

Job: IT, Systems and Security

Title: 2nd Line Networks Engineer

Location: GBR %26 Ireland-GBR-Antrim-Belfast

Requisition ID: 89378