BT Senior Product Manager - SMR in Birmingham, United Kingdom

BT Fleet Solutions is a wholly owned subsidiary of the BT Group, providing award-winning fleet management, vehicle maintenance and accident management services to some of the country’s most recognisable businesses.

We are renowned for our specialism in mission-critical fleets, with a reputation for service quality, technical excellence and resilience. We continue to be recognised for this and in March 2017 were awarded with the Fleet Supplier of the Year award.

With a customer base that includes the likes of National Grid, G4S, EDF, Post Office, Network Rail and E.ON - We are now looking for an experienced Product Manager to drive the P&L activity associated to selling and operational processes associated to our Rental product. You’ll be the product champion across the portfolio and ensure that the product is fit for purpose, market leading and creates insight to our customers as well as operational efficiency to our business.

The purpose of this role is to drive the P&L activity associated to the provision, selling and operational processes associated to our SMR offering. The role holder is expected to be the product champion across the portfolio and ensure that the product is fit for purpose, market leading and creates insight to our customers as well as operational efficiency to our business.

This role is accountable for the sustainable profitable revenue growth derived from the SMR portfolio.

Some of things you’ll be doing :

“SMR” product owner – responsible for defining, creating and in-life ownership of a market leading product. This will include, but isn’t limited to the following core streams:

SMR supplier network - working with Procurement, Operations, Finance, Product and Customer Account Management to ensure we have:

  1. Robust SLAs

  2. Competitive commercial terms

  3. Comprehensive geographic coverage

  4. Diverse specialist capability to cater for all customer requirements

SMR operational delivery – Ensure a fit for purpose operational team with unique capability. Develop, maintain and utilise ‘case studies’ and ‘sales collateral’ that showcases BT Fleet Solutions Capability across all Rental services.

  1. Systems, MI - Provide a robust systems infrastructure that enables accurate and real time MI that exceeds customer requirements and Operational efficiency both within customer base and BT Fleet Solutions – Rental operations.

  2. Upsell penetration, competitor landscape, and opportunity pipeline - Benchmark BT Fleet Solutions’ SMR offering; produce, agree and implement appropriate actions that support our ‘upsell’ activity and ensures our service provision makes BT Fleet Solutions easy to do business with and creates value to its customers.

  3. Proposition – Define and evolve the proposition in the market and move with changing market needs and opportunities whilst ensuring the organisation’s ability to delivery against those needs

At BT, we’re creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences. We’re happy to consider ways of working that will mean you can perform at your best. If you want to talk about working part-time or as a job share in this role, please apply and we’ll do our best to get the balance right.

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To Be Defined

Job: Product Management

Title: Senior Product Manager - SMR

Location: GBR %26 Ireland-GBR-West Midlands-Birmingham

Requisition ID: 90273