BT Technical Design Architect - SD-WAN / Cisco Routing and Switching in Boston, Massachusetts

Role Title: Technical Design Architect

Location: Boston, MA (Boston Metro Area: 495 Beltway)

We Bring It All Together For You

BT Global Services is a managed networked IT services company, operating globally and delivering locally. We work for 8,500 organizations, such as BMW, Credit Suisse, Deutsche Bank, Heinz, Proctor and Gamble, PepsiCo, Bristol-Myers Squibb, JP Morgan Chase, Bank of America, Fiat, Microsoft, NATO, NYSE, Thomson Reuters, Unilever, Volkswagen and Volvo. They rely on our networks and services for their success.

Heritage and Scope:

We understand networks and our customers can draw on more than 30 years of experience working with them. We have a unique breadth of scope, reach and capability. Our network reaches all corners of the world, underpinning global business by delivering networked IT services securely and efficiently wherever it operates. We’re part of BT Group, which, with annual revenues of more than $30 billion, is one of the 200 largest companies in the world. BT is a direct descendent of the world’s first commercial telecommunications undertaking. Founded in 1846, it was the forerunner of today’s $3.2 trillion IT industry. With privatization in 1984, BT heralded today’s vibrant and competitive telecommunications industry.

Key Purpose of the Role:

  • To architect WAN (SD-WAN), LAN and WLAN solutions enabling customer growth and revenue generation against customer submitted change requests for a large Multi-National Company (MNC).

  • Articulate the architectural components into discreet work packages for the various SME internal design teams

  • Ensure that High and low level designs are consistent with the architecture and work end to end as a envisioned

  • Mandate and validate the production of high level design documentation, network diagrams and Bills of Materials.

  • Mandate and validate the production of low level and site designs for field engineers to implement

  • Oversee deployment of the designed solution including the resolution of any issues.

  • Supporting customer meetings and presentations as required.

  • Provide applicable industry technical compliance and governance.

  • Owns the ‘end to end’ technical architecture on medium size custom / complex contracts or discreet parts of large contracts (US in this instance)

  • Technical governance for their area of architectural responsibility

  • Ensure designs produced for specific elements of complex solutions are consistent with the overall architecture and work as specified

  • Apply technological solutions to business problems

  • Develop an understanding of customer IT ecosystem

  • Support Complex Change Control activities

  • Establish and develop ‘trusted advisor’ relationship with customer

  • Scope out requirements for BT back office design functions

  • Proactively identify opportunities for growth

  • Look for margin improvement opportunities

  • Work closely with Business and Service Managers

  • Maintain knowledge on BT capabilities and MU campaigns

  • Develop Technology Roadmaps

  • Promote BT as an innovative partner for our customer, as part of a broader innovation program.

Key Responsibilities:

  • Ownership of all service tower (WAN, LAN) designs for a large MNC customer network

  • To analyze customer submitted service/change requests for network changes and agree/validate the new requirements with the customer.

  • Provide technical & architectural governance

  • Assure production of HLD’s, quotes, network diagrams and Bills of Materials fulfilling the customer’s requirements within the agreed customer network architecture and design guidelines.

  • To produce LLD’s and detailed site designs for 3rd party field engineering resources to deploy on behalf of BT.

  • Oversee the deployment of the designed solution including the resolution of any issues with the 3rd party installed and other BT teams.

  • Liaison with P&SD Customer Network Design teams and BT Operate/GCS. Liaison with the solution architects and wider BT service delivery organizations.

  • Indirect responsibility for others assigned to WAN and LAN design projects.

  • Responsible for charging time and labor to projects and delivering to agreed contracted commercials.

Principal Working Relationships:

  • Customers: GS Global Services Channels, account teams, P&SD – Solution Architects, GCS Global Customer Service – Program Delivery Directors and Project Managers and end customer

  • Suppliers: 21CN BT Platform Development Teams, External Vendors, Telecom Providers


  • Bachelor’s degree in Computer Science or Engineering, or equivalent work experience.

  • Master’s degree in Computer Science or Engineering is preferred.

  • Relevant industry certifications are a plus.

Skills and Experience:

  • Detailed understanding of Cisco Routing and Switching.

  • Detailed understanding of SD-WAN.

  • Detailed understanding of MPLS- or hybrid-based Wide Area Networks, especially those deployed for large multi-national customers.

  • Detailed understanding of Cisco LAN switches and WAN routers, configuration and deployment.

  • Detailed understanding of WLAN configuration and deployment.

  • Detailed understanding of routing protocols including BGP.

  • Detailed understanding of Cisco IoS and CLI.

  • Good Understanding of Internet based networks and IPSec tunneling techniques.

  • Proven experience of working directly with customers .

  • Experience of working in a matrixed global organization supporting local and remote teams delivering solutions to customer requirements.

  • Good appreciation of commercial aspects of network design.

  • Ability to maintain accuracy & quality when being asked to deliver under pressure.

  • Ability to prioritize and & apply time management principles.

  • Experience in influencing and supporting business cases for major bids.

  • Well-developed reporting and presentation skills.

  • Successful in maintaining productive working relationships with other BT departments.

  • Ability to identify opportunities for business growth and initiate and drive improvements including re-usable components.

  • Ability to work with Telecom Providers and integrate in a multi-vendor environment.

  • Excellent written, oral and presentation skills and analytical skills.

  • Self-starting, straightforward personality with pragmatic problem solving skills.

  • Strong focus on results and able to keep delivering to high standards under time pressure.

  • Ability to successfully juggle many customer designs simultaneously.

  • Ability to consistently meet project timelines.

Existing authorization to work in the United States is required.

Relocation support for this position is not currently available.


BT is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job: IT, Systems and Security

Title: Technical Design Architect - SD-WAN / Cisco Routing and Switching

Location: Massachusetts-Boston

Requisition ID: 93316