BT Senior IT Vendor Manager in Bristol, United Kingdom

Senior IT Vendor Manager


Our purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities. We need you to help us do this.

Why this role matters

  • To manage and evolve the engagement and on going relationship with one or more key Technology vendors ensuring the delivery of agreed levels of service and quality at best cost.

  • To manage the demand requirements placed upon key Technology vendors, including functional delivery

  • To influence the technical solutions and costs of project deliveries also ensuring smooth transitions into live.

  • To underpin Technology opex budgets by a combination of negotiating support costs, cross charging of effort and efficient licence management

As part of the Technology Vendor Management function the role holder will be able to perform any of the Senior Vendor Manager roles regardless of the technology or vendor employed.

What you'll be doing

Creating a Vision and Strategy

  • Input to the development and implementation of a vision and strategy for the Technology Vendor Management function, thereby providing a clear direction for the team

  • Accountable for creating and managing a team that ensures delivery of the functional targets

  • Working with your peers and across the vendor population as a whole to identify and implement consistent, efficient and best practice models, contract terms and processes to ensure the overall vendor management strategy is executed in a coherent and holistic manner. Vendor Selection and onboarding

  • Work with Procurement to negotiate the best commercial and operational terms with vendors for defined elements of overall deals.

  • Conduct assessments of vendor technical and commercial capabilities and cultural compatibility to Everything Everywhere.

  • On-board vendors into Vendor Management remit, putting in place best practicegovernance and controls to an appropriate level, identifying opportunities for contractual and non-contractual improvements and working with the vendor, procurement, service management and the business stakeholders to drive these through to conclusion Performance Management

  • Management of the performance of the vendor via a combination of internal and contractual measurement, stakeholder management and feedback.

  • Responsible for the function and process that supports the acquisition of new products and services from designated vendors.Driving standardisation and elimination of complexity of solutions and processes.

  • Responsible for the governance of the outsource contracts with the vendors, ensuring that the obligations are being met and that alignment with BT policies and BT Architectural roadmaps are achieved.

  • Provides technical escalation point for project delivery issues. Financial

  • Responsible for forecasting, controlling and monitoring of budgets to enable efficient Technology spend on designated contracts.

  • Responsible for support and maintenance opex budget and working with support teams, finance and procurement in order to underpin Technology financial targets.

  • Responsible for validation of vendor solutions for new project delivery.Validation of technical solution and application of the contracts to ensure appropriateness of solutions and costs

  • Maintaining an understanding and view of the licence position with relevant assigned vendors and ensuring that any risks to compliance are effectively dealt with. Team leadership.

  • Provides a clear direction for their team and work with individuals to improve the performance of the team.Set and monitor challenging targets

We'll also need to see these on your CV

Must have:

  • Proven experience in operational area

  • Proven experience of delivering operational and delivery related services through their management of vendor(s)

  • People Management experience

  • Experience of administering opex/capex budgets in excess of £5m

  • Experience of managing large outsourcing programmes and shaping contracts to deliver desired outcomes

Nice to have:

  • ITIL Qualification

Why choose us?

We value different perspectives, skills and experiences. We’re creating an inclusive working culture where people from all backgrounds can succeed. That’s why we welcome applications from all parts of the community.


Job: IT, Systems and Security

Title: Senior IT Vendor Manager

Location: GBR %26 Ireland-GBR-Avon-Bristol

Requisition ID: 80905