BT 2nd Line Avaya Engineer in Budapest, Hungary

The Specifics:

The Team: Service Assurance

Contract Type: Permanent

Work Schedule: Shifts

Home office opportunity: Yes, depending on further agreement

What you'll be doing:

As 2nd Level Avaya Voice Network Engineer, you will be in charge of:

  • Providing in-depth technical support to a dedicated client

  • To be a technical escalation point for 1st line team

  • Supporting the 3rd line voice team when becomes necessary

  • Manage supplier activities (Coordinating 3rd party agents for resolution within SLA)

  • Provide process improvement input wherever possible

  • May do proactive jeopardy management

  • Organizing technical trainings and knowledge sharing

We'll also need to see these on your CV:

Soft skills:

  • Ability to meet the customers’ needs in line with the business requirements

  • Working with a cooperative and positive attitude in a group settings to achieve common goals

  • The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience is an advantage

  • Taking the responsibility and takes care of the consequences of making a decision

  • Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation is an advantage

Professional skills:

  • Understanding any of the following Avaya products and technologies ( AVAYA, CM, CMS, SMGR, SM, System Platform, Media Gateway, AES, IVR, SBC, One-X, ACD, Modular Messaging)

  • Multi-layered troubleshooting skills and experience

  • At least 2 years relevant experience

  • Genesys, Verint, Nice, Prognosis, PodFx, VMWare is an advantage

Language skills:

  • English on a fluent level

  • Also, French or German or Italian or Spanish on a conversational level is an advantage

Find out more about the most attractive service centre of Hungary

Our efforts to become a really good place to work have been honored with the following awards:

  • Most attractive employer, SSC sector (2017)

  • Family-friendly Company (2012, 2014, 2016)

  • Best University-Business cooperation of the year in CEE (2017)

  • Best SSC in CEE region (2016)

  • Best Shared Service of Excellence in Hungary (2015)

  • Diversity Ambassador Employer (2015)

Create and submit your application by clicking the Apply Online button below, or find a better match from our live vacancies for you!

Job: Customer Service and Contact Centres

Title: 2nd Line Avaya Engineer

Location: Hungary-Budapest

Requisition ID: 95663