BT Billing administrator in Budapest, Hungary
The Team: BT Group Customer Billing
Contract Type: Permanent
Work Schedule: Normal working hours
Home office opportunity: No
What you'll be doing:
As Billing administrator, you will be in charge of:
As a role holder, you will be doing customer set up and administration on the billing platforms. This means you will be set up new customers, apply contract structures (products, prices, discounts, etc.), process changes and maintain the matser data in the system.
As a role holder, you will will be responsible for the billing. This means to coordinate monthly bill runs and ad hoc invoices for specific customers and ensure these are accurate and complete and issued timely.
As a role holder, you will will be responsible for the e-invoicing archive. This means you will check and validate the completeness of the archive and manually upload invoices if and when required. Also you will ensure the reference data of the e-invoicing archive are accurate and up to date.
As a role holder, you will collect and distribute information from and to project management, account management, bid management, contract management and finance department.
As a role holder, you will be the point of contact on inquiries and complaints from internal and external customers. Next to that you will also be actively participating in resolving and and escalating complaints.
As a role holder, you will be the point of contact of disputes and follow up to resolve each and every dispute timely.
As a role holder, you will be an expert on the billing process and represent the department where needed on projects to introduce new products and procedures. You will review and release non-standard bids and support the role out of these bids.
As a role holder, you will be a point of contact for new hires training and providde training on systems, processes and products.
We'll also need to see these on your CV:
Ability to meet the customers’ needs in line with the business requirements
Focusing on the objectives and the required outcomes of the processes during delivering a service
Working with a cooperative and positive attitude in a group settings to achieve common goals
The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience
Ability to comprehend and to systematically organize the various aspects of a problem or situation is an advantage
Taking the responsibility and takes care of the consequences of making a decision
Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation
A bachelor degree or equivalent
Experience in the commercial sector, preferably in telecomunications industry
Experience in dealing with customers
Experience in accounting and finance is an advantage
Experience will billing platforms is an advantage
English on a fluent level
French on a conversational level is an advantage
Dutch on a conversational level is an advantage
Find out more about the most attractive service centre of Hungary
Our efforts to become a really good place to work have been honored with the following awards:
Most attractive employer, SSC sector (2017)
Family-friendly Company (2012, 2014, 2016)
Best University-Business cooperation of the year in CEE (2017)
Best SSC in CEE region (2016)
Best Shared Service of Excellence in Hungary (2015)
Diversity Ambassador Employer (2015)
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Job: Business Management
Title: Billing administrator
Requisition ID: 90583