BT Business Analyst in Budapest, Hungary

The Specifics:

The Team: CIO Global Services

Contract Type: Permanent

Work Schedule: Normal working hours

Home office opportunity: No

What you'll be doing:

As Business Analyst, you will be in charge of:

  • Designing new processes for complex BT Global Services contracts, mainly for UK/European customers

  • Improving/uplifting existing processes for complex BT Global Services contracts

  • Supporting internal service / process improvement initiatives

  • Providing requirement management support to bid teams (requirement capture and elicitation)

  • Owning some BA work packages, ensuring that they are delivered to quality, cost and timescale

  • Collaborating with other Business Analysts in the UK and India to deliver larger work packages

We'll need to see these on your CV:

Soft skills:

  • Ability to meet the customers’ needs in line with the business requirements

  • Focusing on the objectives and the required outcomes of the processes during delivering a service

  • Working with a cooperative and positive attitude in a group settings to achieve common goals

  • The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience

  • Ability to comprehend and to systematically organize the various aspects of a problem or situation

  • Taking the responsibility and taking care of the consequences of making a decision

  • Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation

  • Stakeholder management - a key Business Analyst skill; taking a structured approach to engagement with stakeholders on a project and adapting working style to match

Professional skills:

  • 2 years' experience in a similar role is a must

  • Experience in Process Design/Process Improvement/Requirements Management (full lifecycle) is a must

  • ITIL V3 Experience is an advantage

  • Stakeholder Management is an advantage

Language skills:

  • English on a fluent level

  • French on a conversational level is an advantage

  • German on a conversational level is an advantage

  • Italian on a conversational level is an advantage

  • Spanish on a conversational level is an advantage

Find out more about the most attractive service centre of Hungary

Our efforts to become a really good place to work have been honored with the following awards:

  • Most attractive employer, SSC sector (2017)

  • Family-friendly Company (2012, 2014, 2016)

  • Best University-Business cooperation of the year in CEE (2017)

  • Best SSC in CEE region (2016)

  • Best Shared Service of Excellence in Hungary (2015)

  • Diversity Ambassador Employer (2015)

Create and submit your application by clicking the Apply Online button below, or find a better match from our live vacancies for you!

Job: Business Analysis and Planning

Title: Business Analyst

Location: Hungary-Budapest-Budapest

Requisition ID: 92733