BT Collection Administrator (Italian speaking) in Budapest, Hungary

The Specifics:

The Team: International Collection - Group Customer Billing

Contract Type: Permanent

Work Schedule: Normal working hours

Home office opportunity: Yes, depending on further agreement

What you'll be doing:

As Collection administrator, you will be in charge of:

  • Aged debt unpackaging – Produce a based on the labeled aged debt file - shows categories TOP. SMB, Ordinario, Litigation, Collectable, Not Collectable from a different point of view

  • Validate data and reviewing the weekly operative report of Palermo team, checking the dunning process on the monthly list and monitoring the SLAs

  • Weekly report for SMB review - Creation of a resume on collection management and cash in trend for biweekly SMB review with Head of Business Unit SMB

  • Report labeled aged debt file - shows categories TOP. SMB, Ordinario, Litigation, Collectable, Not Collectable from a different point of view

  • Creation of the new list of ceased customers to send to litigation team - Based on the labeled aged debt report and the inputs from other teams the list of customers who have recently been ceased can be identified and based on the amount of the debt of has to be sent to Legal/Litigation teams

  • Provide Ad-Hoc reports based on Senior Managment requests or deal with specific issues. Creation of monthly collection list and Palermo's team target

  • Working on reducing list of unidentified and unapplied payments - Checking Unidentified payments every week and sending them to Palermo team Unapplied process is still under discussion, but 2 monthy reports have been agreed

  • Preparing collection list and monthly target for Palermo team for Collection Manager to review the weekly operative report of Palermo team, checking the dunning process on the monthly list and monitoring the SLAs

We'll also need to see these on your CV:

Soft skills:

  • Ability to meet the customers’ needs in line with the business requirements is a must

  • Focusing on the objectives and the required outcomes of the processes during delivering a service is a must

  • Working with a cooperative and positive attitude in a group settings to achieve common goals is a must

  • The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience is a must

  • Ability to comprehend and to systematically organize the various aspects of a problem or situation is an advantage

  • Taking the responsibility and takes care of the consequences of making a decision is a must

  • Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation is a must

  • Professional Italian and English verbal and written is a must

Professional skills:

  • Credit Management skills, Cash collection, Dunning, Dispute escalation in line with agreed process is an advantage

  • Commercial awareness in an international global environment is an advantage

  • Customer Service experience is an advantage

  • Significant practical experience in analysis including service industries (trade, banking, insurance, telecoms.) in commercial sector is an advantage

Language skills:

  • English on a fluent level is a must

  • Italian on a fluent level is a must

Find out more about the most attractive service centre of Hungary

Our efforts to become a really good place to work have been honored with the following awards:

  • Most attractive employer, SSC sector (2017)

  • Family-friendly Company (2012, 2014, 2016)

  • Best University-Business cooperation of the year in CEE (2017)

  • Best SSC in CEE region (2016)

  • Best Shared Service of Excellence in Hungary (2015)

  • Diversity Ambassador Employer (2015)

Create and submit your application by clicking the Apply Online button below, or find a better match from our live vacancies for you!

Job: Customer Service and Contact Centres

Title: Collection Administrator (Italian speaking)

Location: Hungary-Budapest-Budapest

Requisition ID: 90566