BT Video Event Coordinator in Budapest, Hungary

The Specifics:

The Team: Zurich Conferencing

Contract Type: Permanent

Work Schedule: Shifts

Home office opportunity: No

What you'll be doing:

As Video Event Lead, you will be in charge of:

  • Executing all aspects of videoconferencing including call set up, end user training, troubleshooting, & follow through on escalation of trouble incidents occurring during call.

  • Troubleshoot, assess, and coordinate equipment and systems repair as required.

  • Create, update, and resolve trouble tickets as assigned as well as monitoring queue.

  • Interface with technology vendors for equipment servicing, training, etc. whether warranty or routine maintenance.

  • Maintain conference room integrity in compliance with SOPs; perform regular preventive maintenance checks (e.g., either report or address troubles such as cable management issues, safety standards non-compliance, etc.).

  • Provide technical assistance & support to lead contact for all videoconferencing operations & maintenance.

  • Assist, as required, with the support (hands-on if necessary) of special events, high profile senior executive meetings, town halls requiring VC, as directed by client including but not limited to the following: - Setting up, testing, operation, & tearing down of AV & VC equipment; (e.g. video data projection systems, computers, audio- & video conference equipment, microphones, video cameras, audio systems, & operation of integrated AV systems).

  • Ability to coordinate audio-visual activities with other Client facilities as required (e.g., Company/Department Communication Meetings, Special Events, etc.).

We'll also need to see these on your CV:

Soft skills:

  • Ability to meet the customers’ needs in line with the business requirements

  • Focusing on the objectives and the required outcomes of the processes during delivering a service

  • Working with a cooperative and positive attitude in a group settings to achieve common goals

  • The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience

  • Ability to comprehend and to systematically organize the various aspects of a problem or situation is an advantage

  • Taking the responsibility and takes care of the consequences of making a decision

  • Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation is an advantage

Professional skills:

  • Experience and/or strong working knowledge of multiple videoconferencing platforms and engineering.

  • Ability to work effectively both independently and within a team

  • Demonstrate flexibility (e.g., redeployment, off-hour setup requests, etc.)

  • Over a year experience working in video estate is an advantage

Language skills:

  • English on a fluent level

  • Also, French or German or Italian or Spanish on a conversational level is an advantage

Find out more about the most attractive service centre of Hungary

Our efforts to become a really good place to work have been honored with the following awards:

  • Most attractive employer, SSC sector (2017)

  • Family-friendly Company (2012, 2014, 2016)

  • Best University-Business cooperation of the year in CEE (2017)

  • Best SSC in CEE region (2016)

  • Best Shared Service of Excellence in Hungary (2015)

  • Diversity Ambassador Employer (2015)

Create and submit your application by clicking the Apply Online button below, or find a better match from our live vacancies for you!

Job: Customer Service and Contact Centres

Title: Video Event Coordinator

Location: Hungary-Budapest

Requisition ID: 90948