BT * Workforce Manager & Management Information Lead (CDS) * in Budapest, Hungary

The Specifics:

The Team: CDSS Team

Contract Type: Permanent

Work Schedule: Normal Working Hours

Home office opportunity: No

What you'll be doing:

As Workforce Manager & Management Information Lead ( CDSS), you will be in charge of:

  • Identification, Maintenance, Restructuring & Creation of MIS for CDS Hungary

  • Accuracy, timeliness & Easy to use MI & Reports

  • Management of all sharepoints & making the best use from MIS purposes

  • Single Point of Contact for all MI for CDS across People, Performance, Systems, Tools, Seats

  • Demand Management, Recruitment MI & Flagging issues, Managing Efficiencies and managing all adhoc reporting

  • Creating of BUR & Ops Level Review Slides & others as per business requirements

We'll also need to see these on your CV:

Soft skills:

  • Ability to meet the customers’ needs in line with the business requirements

  • Focusing on the objectives and the required outcomes of the processes during delivering a service

  • Working with a cooperative and positive attitude in a group settings to achieve common goals

  • The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience

  • Ability to comprehend and to systematically organize the various aspects of a problem or situation

  • Taking the responsibility and takes care of the consequences of making a decision

  • Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation

Professional skills:

  • user level of MC Office ( Powerpoint, Sharepoint, Outlook)

  • advanced Excel skills ( confident use of advanced formulas and Pivot )

Language skills:

  • English on a fluent level

Find out more about the most attractive service centre of Hungary

Our efforts to become a really good place to work have been honored with the following awards:

  • Most attractive employer, SSC sector (2017)

  • Family-friendly Company (2012, 2014, 2016)

  • Best University-Business cooperation of the year in CEE (2017)

  • Best SSC in CEE region (2016)

  • Best Shared Service of Excellence in Hungary (2015)

  • Diversity Ambassador Employer (2015)

Create and submit your application by clicking the Apply Online button below, or find a better match from our live vacancies for you!

Job: Customer Service and Contact Centres

Title: * Workforce Manager & Management Information Lead (CDS) *

Location: Hungary-Budapest

Requisition ID: 94653