BT Audio Conferencing Analyst (English Spanish) in Debrecen, Hungary

The Specifics:

The Team: Conferencing Team

Contract Type: Permanent

Work Schedule: Shifts

Home office opportunity: No

What you'll be doing:

As Audio Conferencing Analyst, you will be in charge of:

  • Owning, driving, communicating, updating and proactively representing BT in all domains of activities

  • Helping the users with the establishment of Conferencing service connection and guide them on how to use the service via the usual business communication channels such as e-mails and phone calls

  • Manage supplier activities (e.g. really driving/escalating 3rd party agents to dispatch and repair faults to meet our service level agreement)

  • Identify the source of the problem handling audio quality, connectivity issues and configuring the system environment on the user's end

  • Work with a variety of business and technical teams to enhance service

  • Provide solutions, workarounds to incidents and problems

  • Provide exceptional service support to the business

We'll also need to see these on your CV:

Soft skills:

  • Ability to meet the customers’ needs in line with the business requirements, great customer focus

  • Working with a cooperative and positive attitude in a group settings to achieve common goals

  • The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience

  • Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation

  • Performing two or more tasks simultaneously, switch from one task to another, or perform two or more tasks in rapid succession

Professional skills:

  • Confident Windows and MS Office usage is a must

Language skills:

  • English on a fluent level is a must

  • Spanish on a fluent level is a must

Find out more about the most attractive service centre of Hungary

Our efforts to become a really good place to work have been honored with the following awards:

  • Most attractive employer, SSC sector (2017)

  • Family-friendly Company (2012, 2014, 2016)

  • Best University-Business cooperation of the year in CEE (2017)

  • Best SSC in CEE region (2016)

  • Best Shared Service of Excellence in Hungary (2015)

  • Diversity Ambassador Employer (2015)

Create and submit your application by clicking the Apply Online button below, or find a better match from our live vacancies for you!

Job: Customer Service and Contact Centres

Title: Audio Conferencing Analyst (English Spanish)

Location: Hungary-Debrecen

Requisition ID: 99191