BT Video Conferencing Analyst (German English - Level 1) in Debrecen, Hungary

The Specifics:

The Team: Strategic Services-Video

Contract Type: Permanent

Work Schedule: Shifts

Home office opportunity: No

What you'll be doing:

As Video Conferencing Analyst (English German - Level 1), you will be in charge of:

  • Responding to reservations assistance & technical support requests from customers

  • Creating update or closing helpdesk tickets as required

  • Providing first-line Concerge support for customers

  • Escalating technical support issues to secod level support as required

  • Maintaining databases related to support process

  • Participating in video conferences as needed to ensure connectivity and quality assurance

  • Intervening in video conferences as necessary to address in-call technical support issues

  • Troubleshooting with customer POC as required

We'll also need to see these on your CV:

Soft skills:

  • Ability to meet the customers’ needs in line with the business requirements

  • Focusing on the objectives and the required outcomes of the processes during delivering a service

  • Working with a cooperative and positive attitude in a group settings to achieve common goals

  • The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience

  • Ability to comprehend and to systematically organize the various aspects of a problem or situation

  • Taking the responsibility and takes care of the consequences of making a decision

  • Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation

Professional skills:

Language skills:

  • English on a fluent level

  • German on a fluent level

Find out more about the most attractive service centre of Hungary

Our efforts to become a really good place to work have been honored with the following awards:

  • Most attractive employer, SSC sector (2017)

  • Family-friendly Company (2012, 2014, 2016)

  • Best University-Business cooperation of the year in CEE (2017)

  • Best SSC in CEE region (2016)

  • Best Shared Service of Excellence in Hungary (2015)

  • Diversity Ambassador Employer (2015)

Create and submit your application by clicking the Apply Online button below, or find a better match from our live vacancies for you!

Job: IT, Systems and Security

Title: Video Conferencing Analyst (German English - Level 1)

Location: Hungary-Debrecen

Requisition ID: 93249