BT Network Technician in Dublin, United Kingdom
Our purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities. We need you to help us do this.
Why this role matters
The Purpose of the NOC Role is to manage, assure and govern the Core networks and infrastructure of BT Ireland, recording, reporting and communicating events and changes in line with the agreed processes.
To cover the Citywest AIPNMC out of hours using the OLA agreement as a base of actions required.
What you'll be doing
To operate the day to day activities of the Network Operation Centre on a 24 hour rotated attendance..
To ensure your shift has completed the handover document at the end of each shift.
To be responsible for the efficient in life management of the BT Ireland Network including customer networks & meeting of SLA’s for ROI customers.
To complete network monitoring ensuring all alarms are accounted for and fault tickets are open for outstanding alarms.
To complete first level fault diagnostics on all faults and drive them to resolution within the SLA, escalating tickets that fail or are about to fail SLA.
To be required to investigate incidents and manage them through to resolution, ensuring correct communications to our customers and the business as per the incident process.
To work and develop skills on the daily NOC roles, Monitoring, Faults, Alarm Clearing, SPOC, and Service Assurance.
To continuously improve your knowledge on all networks and technologies, clearly showing your progress towards the vendor specific accreditation.
To ensure you record and update your line manager with completed tasks, learning and training progress.
To control fault and routine tasks passed to field engineering teams and manage the Planned Engineering Works (PEWs).
To manage the single point of contact for all internal and external requests to the NOC.
To have excellent communication skills and manage all communication on a technical level with other network, vendor and service suppliers and the Customer Service and Engineering teams in BT Ireland.
To be responsible for driving continuous improvement, documenting the required processes and updating failing processes on the NOC’s Sharepoint page.
Participating and driving engagement within the NOC and contributing to our aspiration to be a Great Place to work, adapting a professional approach to all engagements.
To promote a safe working environment, ensuring health and safety compliance is a priority.
To keep up to date on all operational Business continuity plans and know how to fall back to Back-up NOC when required.
To complete all mandatory training in line with the timescales call out by the business.
Data Centre support out of regular working hours( weekends and nights)
We'll also need to see these on your CV
Strong Technical Aptitude
Strong Problem Solving Skills
Previous Skills/Experience dealing with faults with a good attention to detail
Strong Customer Handling Skills
Previous Skills/Experience working across multiple platforms e.g. transmission.
Why choose us?
We value different perspectives, skills and experiences. We’re creating an inclusive working culture where people from all backgrounds can succeed. That’s why we welcome applications from all parts of the community.
Job: Network Management
Title: Network Technician
Location: GBR %26 Ireland-Ireland-Dublin-Dublin
Requisition ID: 90672