BT Business Improvement Consultant, BT M2M & IoT connectivity in GBR, United Kingdom

Business Improvement Consultant, BT M2M & IoT connectivity

Lead the business transformation programme within BT M2M

Our purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities. We need you to help us do this.

Why this role matters

BT is at the centre of global telecommunications and leads the way in global connectivity.

We are looking to appoint a Business Improvement Consultant to be based in London, Manchester or Birmingham.

The M2M and IoT connectivity team sits within BT Enterprise and plays a leading role in bringing together the best of BT and EE connectivity for IoT.

The IoT connectivity product team are responsible for defining and driving the product strategy and roadmap for M2M and IoT connectivity. This role is part of a specialist team focussed on building world class products and continuously evolving them to drive BT’s growth in the M2M and IoT connectivity space.

The role holder will be responsible for identifying and executing step changes to help the BT M2M business achieve its goals and deliver an outstanding customer experience.

What you'll be doing

You will be joining one of the fastest growing sectors in the market (M2M & IoT). Constantly delivering new products to the market, you will have the opportunity to be an integral contributor to this growth story.

Reporting into the Head of Product for M2M & IoT connectivity, you will be a key member of the product team responsible for building and driving a pipeline of business change initiatives covering all relevant business aspects, e.g. customers, product, people, process and systems.

You will:

  • Build and deliver key transformation plans for the E2E customer journey of BT M2M

  • lead external / internal benchmarking activities in support of improvement initiatives

  • lead and execute key business improvement and change programmes linked directly to the business strategy

  • Develop business change solutions and building robust business cases for change

Embed a BI way of working that delivers sustainable business benefits; including improved customer satisfaction, increased revenues and decreased costs

We'll also need to see these on your CV

  • Proven track record of utilisation of Business Improvement, quality systems/tools and techniques to design, develop and implement BI initiatives delivering sustained bottom line business benefits.

  • Process Re-engineering experience, design and implementation.

  • Experience of Business Case build and Benefits Management

  • Understanding of the formulation of the measures set that will underpin key programmes/ major change initiatives.

  • Good understanding of the business environment internally and externally through; operational business experience in call centre, engineering, account management, service/relationship management or other related disciplines.

  • Strong stakeholder management and change management skills.

  • People and programme leadership skills.

Why choose us?

Our purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities. We need you to help us do this.

We are committed to bringing innovation and transformation to our market, delivering for our customers, contributing to the communities we work in and generating profitable revenue growth for BT.

BT will offer you the opportunity to take on new challenges and flourish in a career you deserve. We will support, invest in you and provide you with a platform like no other. Join BT’s future…Come and help us revolutionise things for our customers.

Opportunities for career progression within BT are only limited by your own ambition. Added to this a fantastic salary and benefits package including free superfast broadband and BT TV, discount on BT products, generous pension, bonus structure, company car and private medical insurance for you and your family. This is an exciting leadership opportunity not to be missed.

We value different perspectives, skills and experiences. Diversity makes sense for us, our customers and our ambitions. We’re creating an inclusive working culture where people from all backgrounds can succeed. That’s why we welcome applications from all parts of the community.

We value different perspectives, skills and experiences. We’re creating an inclusive working culture where people from all backgrounds can succeed. That’s why we welcome applications from all parts of the community.

Job: Business Improvement

Title: Business Improvement Consultant, BT M2M & IoT connectivity

Location: GBR %26 Ireland-GBR

Requisition ID: 84029