BT Consultant/Senior Professional, S&IT in Gurugram, India

Purpose Of Role:

To lead a team within BT’s new OCC PoP within India and provide technical leadership. These include the One Cloud Cisco (OCC) Hosted Unified Communication Server (H-UCS) Deliver exceptional performance across Cisco VoIP Operations in terms of availability, speed of repair and platform / contract evolution including implementation of additional major contracts. To work closely with other units within BT and it’s suppliers. To communicate and drive the operational strategy that supports BT Groups intent

Key Responsibilities:

  • To provide voice infrastructure/systems solutions design for: physical infrastructure (e.g. networks, storage, compute, firewalls) and virtual infrastructure (e.g. virtual servers, SDN

  • To implement/build and support the all elements of the OCC platform hosted in India

  • To design and own the deploy of new technologies across the OCC Global estate

  • To provide technical oversight of all OCC designs, delivering new capabilities and capacity.

  • To proactively shares own expertise, providing guidance/support and briefings to colleagues & other teams within OCC Operations

  • To lead and deliver the strategy on automation of trouble to resolve solution

  • To actively contribute to the resolution of global customer complex faults and assist complex L2C deployments

  • To actively contribute to the establishment of the correct support model for customers

  • To lead the acceptance process for customer solution & design in to the live network

  • To guide and train the 2 nd line team and L2c teams

  • To input to the thought leadership around emerging technologies especially Cisco ACI

  • To ensure performance management is embedded as a culture within the Cisco VoIP Operations team. To feedback regularly, recognised situations of performance of teams or individuals including recognition. To be open and honest and support development of own and team development in delivery of a high performance culture.

  • Pre-emptively and proactively deliver reliability activities identifying actions to prevent recurrence are driven to conclusion, through the relevant groups within SI and the wider BT.

  • Identify and carry out platform improvement activities, in a continual mission to achieve key performance targets in reliability and RFT.

  • Engage with key suppliers to drive service improvements from the relevant areas.

  • Interface with customers, up to and including director level, across all lines of business.

  • Engage with and drive the platform and design teams to ensure future technology roll outs meet operational needs and to engage with and drive the platform and design teams to ensure future platform closure is carried out with minimum impact to service.

  • Lead Operational evaluation/test/installation of supplier software with appropriate controls & standards.

  • Provide complex problem diagnosis and resolution for real-time major incidents, liaising with vendors, customer/developer groups as required.

  • Provide Consultancy and advice to 1st Line Operations, Platform Teams, Service Centres, External Customers, including Service Providers, as appropriate on technical and operational issues.

  • To drive a “shift left” culture, managing up-skilling, through coaching, development and training 1st/ 2nd and 3rd line Operations and Technical Support Teams to be more effective in network management and problem resolution.

  • Due to the operational nature of the role, a reasonable amount of out-of-hours working is required; the normal compensation for this will be TOIL.

  • Identify and develop cost reduction and revenue generation initiatives, taking ownership for Operations and working closely with the GM, Business Management to ensure delivery is tracked and maintained.

Critical Skills

Cisco Collaboration design, deployment and troubleshooting – CUCM/Unity/IMP/UCCX/Expressway

SBC technologies design, deployment and troubleshooting - CUBE-SP, CUBE-E

Security design, deployment and troubleshooting - Cisco ASA, Cisco FirePower

Provisioning – VOSS4UC and MiGUC

Infrastructure – Nexus7l/5k/1k and Cisco ACI

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Qualifications:

  • May have a degree qualification (engineering/science) or has served a technical apprenticeship and/or obtained NVQ and/or further education technical qualifications (i.e. HND).

  • Qualified to be and possibly member of a professional engineering/science institution and working towards chartered engineer accreditation. Relevant professional experience.

Skills/Experience:

  • Good understanding of procedures and application of procedures and concepts within own subject area (and understanding them in the context of the business).

  • Experienced and competent in own area.

  • Shares own expertise with others.

  • Provide guidance and support to others. Completes own role independently or with minimal supervision/guidance.

  • Has developed specialist knowledge in one area.

  • Applies knowledge/skills to a range of standard and non-standard activities. Interprets client needs, assessing the full requirements.

  • Identifies solutions to non-standard tasks/queries.

  • Awareness of internal/ external business issues and best practice in own discipline which is then applied to own role.

  • Takes action to monitor and control costs within own work horizons.

  • Identifies key issues and patterns from partial/conflicting data and can take a broad perspective to problems and spot new, less obvious solutions. Manages own time to meet agreed targets.

  • Develops plans for specific work activities in own area over the short-term, which may include forecasting resource requirements.

  • Adapts information/style to the audience, explaining difficult issues clearly, to establish consensus and gain agreement.

  • Creates informal networks with key contacts within own area.

  • Has a comprehensive understanding of professional communities relevant to the LOB and uses the PC development framework to maximise the potential of themselves, their team and the wider BT team.

Job: Network Management

Title: Consultant/Senior Professional, S&IT

Location: India-India-Gurugram-Gurugram

Requisition ID: 95206