BT AS Lab Manager - Hatfield with travel required in Hatfield, United Kingdom

AS Lab Manager

Hatfield - travel required

Our purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities. We need you to help us do this.

Why this role matters

The Lab Manager has the ability to influence the quality and efficiency of test platforms for various projects supported within the labs – resulting in increased benefits for BT

The quality of the labs has a direct impact on the operational effectiveness of the deliveries under test. The view of the lab will be based on the experience of both internal & external customer when requiring testing of devices within the labs

What you'll be doing

My role as Lab Manager is to support the services managed to meet business and contractual requirements following ITIL processes (contract dependent) to control infrastructure. The role focuses on the support, policing and improvement of the service we provide. It is also to identify and drive process/business improvements.

Ability to impact the business by influencing decisions through advice/quality of work produced by self/others.

Adapts information/style to the audience, explaining difficult issues clearly, to establish consensus and gain agreement.

You’ll be:

  • Implementing and improving existing processes and procedures and/or introducing new ones as may be necessary for managing the Secure Lab.

  • Refining the Engineering Change Request (ECR) process to better manage, monitor and control changes in the Secure Lab.

  • Use the information being collected for the lab in the CMDB to better monitor and support the programme.

  • Liaising with local security officer with reference to BASOL Access. In order to create a periodic task to validate physical access.

We'll also need to see these on your CV

  • Security Clearance level to match the documentation, & CI’s that will be required to support the role.

  • Significant lab management experience.

  • Takes an autonomous approach to work with only general guidance required.

  • ITIL certified

IN THE FIRST 12 MONTHS YOU'LL:

  • Implementing and improving existing processes and procedures and/or introducing new ones as may be necessary for managing the Secure Lab.

  • Use the information being collected for the lab in the CMDB to better monitor and support the programme.

  • Liaising with local security officer with reference to BASOL Access. In order to create a periodic task to validate physical access.

  • Implement a change process for any changes within the Lab

Why choose us?

We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart, we’re a technology company with research and innovation in our bones, and a desire to be personal, simple, and brilliant for our customers. Those are the values we live by. Creating an inclusive working environment where people from all backgrounds can succeed.

Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale, capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe, and secure. To delivering large scale technology infrastructure like the creation of BT Sport.

Today, in this fast changing, always on, digital world, our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism, and resilience to help propel us forward, we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things, and pursue new careers. If that’s you, and what you’re looking for. We’d love you to be part of our future.

We value different perspectives, skills and experiences. We’re creating an inclusive working culture where people from all backgrounds can succeed. That’s why we welcome applications from all parts of the community.

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Job: IT, Systems and Security

Title: AS Lab Manager - Hatfield with travel required

Location: GBR %26 Ireland-GBR-Hertfordshire-Hatfield

Requisition ID: 95848