BT Senior Engineer – Dynamic IT- Tooling in Ipswich, United Kingdom

Senior Engineer – Dynamic IT- Tooling

Location - Ipswich or Sheffield

Our purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities. We need you to help us do this.

Why this role matters

Are you looking for a role that helps support BT? In Dynamic IT we do this. All our roles have a key purpose in supporting the business to achieve its goals, in the Monitoring and reporting our GOALS are to deliver the tooling that our customers need to help them using the BT values.

The ideal candidate will have a good understanding of Dynamic IT infrastructure data centre components - Switches, Routers and Servers. The candidate will help to liaise with architects, users and operations to design and implementation changes, integrate and deploy new tooling platforms

The role will be working within Dynamic IT Tooling using a range of monitoring tools such as SMARTS, Omnibus, SCOM and Elastic stack (ELK). We follow typical industry standard monitoring protocols e.g. SNMP polling, traps & syslog as well as custom methods. We also ingest data into our analysis platform for review, pattern matching and machine learning.

What you'll be doing

Provide leadership and guidance on resolving complex technical issues, owning operational processes and ensuring support is provided to meet service level standards.

Provide technical consulting at component/product/site level, using technical skills and collaborating with architects and designers to identify innovative solutions and to ensure delivery of the right tools for the job.

Accountable for capturing and addressing customer requirements using the appropriate methods and effective communication skills. Work with more senior roles and managers to plan long-term project/strategic work.

Diagnose and resolve complex incident escalated by more junior engineers. Deal with very complex service requests/changes, e.g. complex change notes requests. Perform complex root cause analysis

Responsibility for Internal Stakeholder interface. Provide stakeholder communications for major incidents, provide summary of technical updates to CSOC and Senior Management Team

Implement complex automation and improvement opportunities e.g. new tool deployment, complex scripting/coding. Contribute to the development and implementation of policies and procedures.

We'll also need to see these on your CV

  1. Has a good understanding scripting or integration languages e.g. Python or Powershell

  2. Good server operating system skills Linux/Unix/Windows skills

  3. Application Support and Management experience

  4. Incident management

Qualifications

This role is a system integration role so you need to be able to pick up things fast not be afraid to use scripting to develop automated processes.

Sharing our skills and helping our customers is key, so your behaviours and skills will demonstration this.

Why choose us?

We are in an incredibly competitive industry and it’s not just the technology that’s important, but the world of promise it creates for our customers. We live and work in a connected world where people want seamless service, great products and the best connectivity there is, as well as continually expecting more and more from us, and rightly so. Technology is BT’s powerhouse, with our expert technologists, we have a unique position in BT. By bringing together our technical and commercial expertise, and our insight and passion for customer experience, we help BT stand out from the competition. With the best networks and smart innovative products, combined with a personal experience, it sets us apart from the pack.

Innovation drives everything we’ve done since BT started in 1846. Coming up with new ideas and developing new technologies is central to our future. We want to improve people’s lives for the better in welcome, relevant and affordable ways and we’ll be fast to market with an effortless experience to match. We will continue to focus on developing our converged network capabilities which will give customers seamless connectivity. Our skilled people will lead this technological revolution, not only for our customers but for the industry across the Globe, truly making customers our heartbeat.

We value different perspectives, skills and experiences. We’re creating an inclusive working culture where people from all backgrounds can succeed. That’s why we welcome applications from all parts of the community.

Job: IT, Systems and Security

Title: Senior Engineer – Dynamic IT- Tooling

Location: GBR %26 Ireland-GBR-Suffolk-Ipswich

Requisition ID: 96207

Other Locations: UK %26 Ireland-United Kingdom-South Yorkshire-Sheffield