BT Commercial Manager - Japanese Speaking in Kuala Lumpur, Malaysia

Group Business Services (GBS) is part of BT Group that delivers diverse range of business services across the whole of BT. Our vision is to create an organization that is fully aligned and integrated with the customer facing units (CFUs).

With a 10,000 people strong workforce, we help drive business growth, enhance profitability, optimize the cost base and provide competitive differentiation. We continue to serve BT’s customers – both external and internal - as efficiently and effectively as possible. Our customers are at the heart of everything we do.

Our aim to make GBS a brilliant place to work, day-to-day and as a long-term career. Our talent strategy develops our teams and helps us all to further our career aspirations and options across BT.

Kuala Lumpur, Malaysia

BT has been operating in Malaysia for around 20 years. Our hub in Kuala Lumpur launched in 2013 and is home to our colleagues working for the GBS organization. The hub has 180 people supporting Asia Pacific contracts, which include language capabilities like Mandarin, Cantonese, Japanese and more. Services offered here include Customer Service Request Management (from request handling to quoting, ordering and delivery tracking) and Commercial Operations (Inventory Management, Revenue Assurance, Billing, Contract Management).

GBS Kuala Lumpur was awarded Multimedia Super Corridor status by the government of Malaysia through the Multimedia Development Corporation. This recognition is awarded to information communications technology-enabled companies that use multimedia technology to enhance and improve their products and services.

Purpose Of Role

The role holder supports the commercial proposition development for bids and investments of complex opportunities in ICT, in conjunction with bid teams and pricing analysts, and/or supports the development of contract performance with contract managers.

Key Responsibilities

Responsible for one or more of the following areas:

  • To co-ordinate and/or evaluate opportunities supporting Deal Architects, Design Architects, bid teams and Contract Managers.

  • To make recommendations in terms of how to address an opportunity or production of a forecast of cost.

  • To undertake risk analysis activities as agreed and directed, ensuring that risk transferred to BT is identified so that the client for that activity is fully cognisant of such.

  • To support the implementation of pricing strategies, and ensure adherence to pricing policy, processes, models and tools in deals.

  • To support commercial change activities within the organisation, and implement any changes to the trading model.

  • To own specific and agreed commercial activities until contract award and ensure that the designated contract team (where applicable) are briefed and aware of the commercial structure of the contract and understand the risk profile and opportunity potential in terms of profit and revenue growth.

  • To undertake tasks in support of commercial due diligence, contract novation and transition functions.

  • To carry out complex data manipulation for the purpose of developing client management information.

Business Impact

  • Impact is short term and primarily functional in scope.

  • The impact is essentially defined in terms of managing and protecting risk and liability of the LOB signing up to compromised business.

  • The potential exposure would be in terms of reputation with a given client or within a given sector rather than at the external market level.

Authority/Decision Making

  • The authority to proceed with a proposal is defined in terms of the usual bid-sign off process.

  • The commercial support manager would look to commercial director for guidance and approval of the bid being put together.

  • The recommendation to the LOB board would be indirect and would typically attract a greater degree of scrutiny at all levels up to the LOB board.

Q ualifications

Typically educated to degree level in business management, financial or legal field, or equivalent job experience.


  • Experienced in a number of elements of the development of propositions to help influence and drive business opportunities.

  • Knowledge of the regulatory and legal environments with risk management and business analyst skills.

  • Japanese speaking

Job: Commercial Management

Title: Commercial Manager - Japanese Speaking

Location: South East Asia-Malaysia-Kuala Lumpur-Kuala Lumpur

Requisition ID: 86164