BT Field Manager Greater Manchester, Merseyside or Cumbria in Lancashire, United Kingdom

Field Manager

Greater Manchester, Merseyside or Cumbria

Our purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities. We need you to help us do this.

Why this role matters

We are excited to announce an exciting new opportunity at Openreach.

The role available is for an experienced Field Manager to join us in Greater Manchester, Merseyside or Cumbria.

The key purpose of this role :-

To lead, motivate and manage the contribution of a team of engineers in order to maximise operational efficiency and effectiveness to ensure great customer service and revenue is delivered in line with all relevant quality & safety standards.

To deliver the operational capacity plan, managing the resource available within agreed budgets.

To drive a customer service culture across the team, delivering on promises and resolving issues quickly and efficiently.

What you'll be doing

  • Make on the day decisions that are right for our customers understanding the impact on our metrics and plan by liaising with the Controls team.

  • Act as customer champion and own service incidents/escalations to a successful conclusion in a timely and professional manner.

  • Be proactive in encouraging team members to improve the stability of our network, reducing costs and improving service.

  • Promote compliance with the Openreach Code of Practice and its undertakings to all team members.

  • Ensure that all deployed resource is demonstrating the correct behaviours enabling them to achieve the targets set around productivity, quality & customer service in a safe & responsible manner.

  • Cost Control using the data available to drive cost conscious behaviours across the team.

  • Communicate and support the team to understand any changes that take place, the benefits that will be delivered, what it means for them as individuals and what will be expected of them.

  • Hold high quality honest two way performance conversations with team members monthly to review contribution against set.

  • Hold regular team meetings (face to face quarterly, calls / huddles monthly) to keep the team up to date with important and relevant information for their role, capability related issues and timely progress of sick absence and restricted duties cases.

We'll also need to see these on your CV

  • Strong Leadership experience - Ability to lead, motivate and manage the performance of a team of engineers in order to maximise efficiency, effectiveness, quality, customer service, revenue and safety.

  • Coaching/Performance Leadership experience - Ability to drive a customer service culture across the team, delivering on promises and resolving issues quickly and efficiently

  • Finance experience – Ability to control the costs within the team e.g. T & S, tools, reward and recognition, by using the data available to drive cost conscious behaviours across the team.

  • Continuous Improvement Skills – Ability to be proactive in landing change and encouraging team members to be innovative in improving the stability of the network, reducing costs and improving service through embedding a culture of continuous improvement through “our performance” culture.

Why choose us?

Openreach is one of the world's biggest communications companies. It's our job to look after the network that connects tens of millions of homes and businesses across the UK. We do this on behalf of communications providers who deliver phone, internet, data and TV services to the nation. And we need the best people to help us do that.

We offer a structured career ladder recognising and rewarding strong performance. We offer great development and learning opportunities to help round out your skillset and progress in the way that is best for you.

We offer a strong benefits package, including free broadband, TV and Sport for all employees, an on target bonus scheme, discounted share schemes, a pension scheme and much more.

If you feel that you fit the bill in terms of skillset and can add value in this dynamic environment, we are keen to hear from you!

We value different perspectives, skills and experiences. Diversity makes sense for us, our customers and our ambitions. We’re creating an inclusive working culture where people from all backgrounds can succeed. That’s why we welcome applications from all parts of the community.

#LI-OR

Job: Field Service

Title: Field Manager Greater Manchester, Merseyside or Cumbria

Location: GBR %26 Ireland-GBR-Lancashire

Requisition ID: 92853