BT Digital Product Design Lead in London, United Kingdom

Digital Product Design Lead

Wholesale and Ventures Digital, St Paul's, London

Our purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities. We need you to help us do this.

Why this role matters

Our Senior Digital Product Design Lead will be responsible for creating compelling digital experiences that our customers love to use. You’ll be responsible for gathering customer feedback on our online experiences, working hand in hand with our Customer Experience team, to identify, along with our new Digital Product Manager function, key opportunities for improvement and growth across our digital estate. You’ll help drive and prioritise our roadmap as a senior member of the digital team.

You’ll be responsible for bringing this roadmap to life, taking full control of the design process. You’ll manage a team of UX designers, who are responsible for all of our digital flows and journeys, wireframing, page templates and interaction design.

You’ll also be responsible for our new team of visual designers, who’s job it is to take the UX output and bring them to life, creating pixel perfect designs that our brand team are behind and our development teams can build from.

Finally, you’ll be responsible for ensuring that all of the work you create is user led. You’ll have a dedicated user researcher within the team to validate the team’s design decisions with customers and to bring the voice of the customer back into the business. We’ve got a really broad customer base within Wholesale and Ventures, making understanding our end customer even more important!

You’ll need to also manage our relationship with our 3rd party suppliers, who help to bring some of our design requirements to life.

You will also need to provide design oversight and direction to a number of people across the business and to other BT areas including BT Brand, Business, Consumer and Technology Services.

You’ll be joining a highly motivated and driven team that’s setting high standards across the whole of the BT business, driving change from the bottom up, one project at a time.

What you'll be doing

  • End to End ownership of all UX and Visual design output across the Whole and Ventures digital estate

  • Managing a team of UX, Visual Design and User Research specialists who are hands on

  • Providing guidance and advice to parts of the BT business around best practice in user experience and design

  • Helping to shape the Digital Roadmap in W&V

  • Creating award winning experiences that not only delight our customers, but drive business success in core KPIs

  • Managing a roster of third party suppliers

Accountable for

  • UX and Visual Design output across W&V

We'll also need to see these on your CV

  • Creating game changing digital experiences

  • Strong evidence of delivery using customer centric design methodologies

  • Working in collaboration with a wide stakeholder set including developers, product managers, SEO, reporting and analytics experts, marketeers and production experts to bring your designs to life

  • Leading a diverse creative team focussed on delivery

  • Presenting to senior leadership creative outputs and rationale for your design decisions.

Why choose us?

BT also has great progression and development opportunities. We like to promote from within where we can and internal moves to other parts of the business and even EE are common. You can have a diverse, mixed career all within one company!

We also have industry leading benefits, including 10% on target bonus, 25 days holiday, season ticket loan, cycle to work scheme, discounted share scheme, BT Employee Broadband, TV and Sport package, a strong pension scheme and a range of flexible benefits you can pick and choose.

Apply today with your portfolio to be considered! *LI-JW

We value different perspectives, skills and experiences. We’re creating an inclusive working culture where people from all backgrounds can succeed. That’s why we welcome applications from all parts of the community.

Job: Media and Broadcasting

Title: Digital Product Design Lead

Location: GBR %26 Ireland-GBR-London-London

Requisition ID: 94748