BT Head of Strategic Planning in London, United Kingdom

Head of Strategic Planning


Our purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities. We need you to help us do this.

Why this role matters

Openreach, part of BT Group, provides the capability for over 500 Communications Providers to provide service, broadband and data services to consumers and businesses across the UK. Our network covers 30 million customers and 8 million broadband lines from approximately 5,500 local exchanges. Openreach is at the heart of Britain’s drive to be a world leader in the internet economy. Broadband connections have become a necessity to customers at home and at work and the demands of our infrastructure reflect that importance. Through us, millions of individuals connect to friends and family and have a wealth of information and entertainment at their fingertips. For small local businesses, right through to large multinationals, we help companies to work better and compete effectively in global markets. We are also the backbone for essential public services to be delivered and help national and regional economies grow. Having a fast internet connection has never been more important.

We need senior leaders who will size the growth opportunity on offer, to transform the cost base and the way in which we operate to ensure slicker delivery, faster throughput of work, a more reliable and predictable delivery on time and a better customer experience for our customers and their customers.

What you'll be doing

The role holder has responsibility for leading strategic evaluations and the strategic planning process for Openreach. He/she plays a key role in shaping the strategy, creating & aligning plans and leading key strategic initiatives for Openreach, for recommendation to the Executive Team, Openreach or PLC Board for decision. He/she leads virtual teams as part of the strategic planning cycles and in the evaluation of strategic questions. Engagement is required at all levels and across the different functions of OpenreachLeading the end to end strategic planning process for Openreach (encompassing the Medium Term and Annual Operating Plans) to deliver our future vision underpinned by a fully costed and aligned financial plan.

  • Managing the Exec team and Board interlock in relation to the strategic planning cycle and required governance and decision making

  • Ensuring operational alignment to the strategy to include development of scorecards to ensure effective execution of the strategy

  • Leading key strategic evaluations and strategic projects across Openreach, providing analyses and recommendations to senior level sponsors including Executive Team

  • Integrating closely with the Market Insight team to ensure that our strategy addresses all key environmental drivers

  • Working closely with the virtual strategic planning team including strategy, commercial, finance & regulatory to identify, prioritise and address primary strategic challenges

  • Managing the Risks associated with the Openreach strategy including regular reviews and evaluations in line with the agreed risk governance framework

  • Working in accordance with the “Leadership Behaviours” listed below and our shared values of Personal, Simple and Brilliant

We'll also need to see these on your CV


  • Demonstrable experience of leading significant business impacting strategy development processes and related strategic evaluations & projects

  • Highly credible with senior leaders and able to provide & lead analytical and innovative thinking with respect to strategic planning and associated activities and priorities.

  • Ability to challenge and influence appropriately and effectively across a broad range of strategic topics and issues.

  • Ability to cut through complexity and deliver synthesised & compelling recommendations based on sound reasoning and judgement. to drive decision making (written and presented)

  • Strong understanding of external and internal drivers spanning the Telco landscape, customer, competition, regulation, technology and Openreach’s products and economic structures.

  • Strong business acumen and commercial experience including ability to create and lead engagement around key business cases to enable decision making.

  • Capability to create and lead senior matrix teams, not necessarily with line management control, from across the Openreach and wider BT community as appropriate in respect of our strategy development cycles and commitments.

  • MBA and/or other degree or professional qualification, or equivalent experience

Leadership behaviours:

  • Customer champion

  • Bold decision maker

  • Solution-focused achiever

  • Team coach

  • Inspiring communicator

  • Change agent

  • Collaborative partner

  • Commercial thinker

Why choose us?

When we get it right we change people’s lives; having empathy with customers whether at home or in the office will help us deliver our priorities and also enable us to play our part in supporting BT’s overall purpose, to use the power of communications to make a better world.

We value different perspectives, skills and experiences. Diversity makes sense for us, our customers and our ambitions. We’re creating an inclusive working culture where people from all backgrounds can succeed. That’s why we welcome applications from all parts of the community.



Job: Strategy

Title: Head of Strategic Planning

Location: GBR %26 Ireland-GBR-London-London

Requisition ID: 91073