BT Roaming Controller in London, United Kingdom
St Pauls, London or Hatfield
Our purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities. We need you to help us do this.
Why this role matters
This is an extremely key role will support the activities of the roaming team. Driving footprint growth of existing and new services, with end to end ownership of specific service launches.
What you'll be doing
Responsible for throughput of service openings, tariff and PCA activities. responsible for communications with our roaming partners, launching new services, implementing price changes and ad-hoc analysis.
Responsible for working with vendors and ensuring service performance and SLA adherence.
Supporting the operational financial performance of International wholesale roaming.
Executing the BAU process for managing the International roaming business.
Operational day to day management of 500 Wholesale suppliers (e.g. handle partner communications, partner complaints, roaming inbox, cost control of test SIMs etc.)
Work with foreign MNO partners to launch roaming services
Work with technical team to ensure smooth technical implementation.
Administration of contracts with existing roaming partners and negotiation of new agreements with relation to GPRS, CAMEL, UMTS, LTE, SMS IW and MMS IW services
Support colleagues in Marketing, Finance (Fraud, Settlement, Revenue Assurance), IS, Networks, and Operations on all International roaming related issues
Support the production of reporting packs and ad-hoc commercial analysis use the roaming operational tools
We'll also need to see these on your CV
Relevant experience in a product/operations role, with a track record of working with and driving multifunctional teams.
Must be IT literate and a proficient user of Microsoft Excel. Microsoft Access skills desirable.
Experience of working in a process driven organisation
Good communication skills
Experience in roaming domain/industry
Why choose us?
We are looking for ambitious high-achievers that have proven themselves . Teamwork is the key to our success. You’ll fit right in our team from a wide variety of backgrounds all driven to make a real difference for BT.
BT offer a structured career ladder recognising and rewarding strong performance. We offer great development and learning opportunities to help round out your skillset and progress in the way that is best for you.
We offer a strong benefits package, including free broadband, TV and Sport for all employees, an on target bonus scheme, discounted share schemes, a pension scheme and much more.
At BT, we’re creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future.
If you feel that you fit the bill in terms of skillset and can add value in this challenging environment, we are keen to hear from you!
We value different perspectives, skills and experiences. We’re creating an inclusive working culture where people from all backgrounds can succeed. That’s why we welcome applications from all parts of the community.
Job: Product Management
Title: Roaming Controller
Location: GBR %26 Ireland-GBR-London-London
Requisition ID: 94257