BT Senior Collections Strategy Consultant in London, United Kingdom
Senior Collections Strategy Consultant - 6 Months FTC
Location: St Pauls, London
Our purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities. We need you to help us do this.
Why this role matters
An exceptional opportunity to be part of the BT Group Customer Billing - Credit Risk and Fraud Team, Responsible for managing credit risk across all LOB’s. Credit Risk is made up of team that specialise in different elements of the customer lifecycle and this role is principally concerned with Collections management.
You will ensure that credit risk Collections Strategies are designed with 3 core objectives:
To optimise risk in line with business goals.
To ensure simple, highly effective strategies which can be delivered by operations.
Customer journey is considered in all risk lead interactions
You will Proactively review existing strategies to ensure they meet the requirements set out above. Design and implement new strategies to optimise compulsory churn and Bad Debt performance. across all post pay portfolios.
Support the implementation of Collections Credit Risk & Fraud strategy and policies by working with other areas across the BT Group and external suppliers.
What you'll be doing
•Contributes towards the development of Business Unit / functional finance strategy
•Knowledge of BT financial process and specific financial systems, strong core finance knowledge OR acts as an expert in one or more finance work areas - specialist roles at this level should be recognised internally for expertise
•Gives financial guidance to senior leadership teams and guides more junior roles and advises and coaches on financial policy and practices that support BT's long term goals
•Ownership for delivery of planning, facilitation and completion of finance programmes (or sponsors/guides substantial components of smaller scale projects)
•Helps set agendas, provides insight and develops best practice on own finance work area(s) or specialism
•May act as a business partner or specialist role for specific business unit
•Responsible for building and maintaining strong manager level relationships both internally and externally with customers, suppliers or other major bodies. Educates, supports and challenges senior managers /senior stakeholders (typically GM / Head of level –UK) and is considered a strategic business
•Personally accountable for ensuring financial accounting policies and process is followed. Suggests resolution to complex issues and across lines of business boundaries (guidance sought in most cases) and/or advises on specialist area
•May have direct people / resource management responsibility (e.g. in large teams) and / or review work of more junior roles
We'll also need to see these on your CV
•Must have substantial Credit Risk experience within a commercial environment
Why choose us?
We are looking for ambitious high-achievers that have proven themselves . Teamwork is the key to our success. You’ll fit right in our team from a wide variety of backgrounds all driven to make a real difference for BT.
BT offer a structured career ladder recognising and rewarding strong performance. We offer great development and learning opportunities to help round out your skillset and progress in the way that is best for you.
We offer a strong benefits package, including free broadband, TV and Sport for all employees, an on target bonus scheme, discounted share schemes, a pension scheme and much more.
At BT, we’re creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future.
If you feel that you fit the bill in terms of skillset and can add value in this challenging environment, we are keen to hear from you!
We value different perspectives, skills and experiences. We’re creating an inclusive working culture where people from all backgrounds can succeed. That’s why we welcome applications from all parts of the community.
Title: Senior Collections Strategy Consultant
Location: GBR %26 Ireland-GBR-London-London
Requisition ID: 94643