BT Technology Editor, BT.com in London, United Kingdom

Technology Editor BT.com

Location: London

Our purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities. We need you to help us do this.

Why this role matters

Your job is to create brilliant consumer-focused content for the Technology section of BT.com (BT.com/Technology). Your content will help our customers better understand the benefits of their BT products and services, as well helping them get the most from their internet-connected devices and their time online.

What you'll be doing

You'll be:

  • Creating content that drives usage of BT products. You will research and write articles that help our customers understand the benefits of their BT products and services, particularly broadband, mobile and BT TV. E.g. ‘5 things you didn’t know about the new BT TV app’; ‘How to improve the wifi signal in your home’

  • Helping people get the most from their internet-connected devices and their time online. Your content will engage and educate audiences about their connected lives. E.g. ‘How to set up your smart home: Amazon Echo, Nest thermostat and more’; ‘How to keep your PC secure and stay safe online’

  • Helping with the video production process. You will work alongside the Digital Video Producer to create great content campaigns. You’ll also get trained up on video production, with the aim of being able to create your own short-form videos in future

  • Measuring the success of your content. You will track and analyse traffic data to improve your output against KPIs

  • Working with the social media team. You will work closely with the social team to ensure our digital content output is consistent and complementary across platforms

  • Creating great relationships. You will proactively build relationships with people inside BT, using digital content to tell interesting stories from across the company. E.g. ‘Behind the scenes at BT’s R&D department’

In the first 12 months you'll:

  • Create brilliant content to support a number of significant, above-the-line BT propositions (e.g. BT Plus)

  • Create a new range of positive, instructional content that helps customers make the most from their BT products

  • Create content campaign(s) that educates consumers about smart homes, the Internet of Things and other internet-connected themes

  • Build key relationships with, and influence internal and external stakeholders to improve access to BT assets and talent

  • Increase traffic to BT.com/Technology through a focused effort on organic search and other audience growth opportunities

We'll also need to see these on your CV

  • Significant experience in a similar technology or telecommunications-focused editorial role on a major UK website or app

  • Excellent knowledge of consumer technology, plus a genuine interest in the future of telecommunications

  • Strong editorial and creative skills - specifically, the ability to create and present content in innovative ways and generate ideas from scratch

  • Strong image research and Photoshop skills

  • Experience working with website analytics

  • Good understanding of SEO best practice

Why choose us?

So why join the digital content team at BT? We act like a start-up in a major FTSE 100 business, able to make decisions that drive big changes to how our customers interact with BT.

Our aim is to create compelling digital content that helps or entertains our customers, and need an experienced editor to deliver brilliant brand-aligned content on BT.com/Technology.

We value different perspectives, skills and experiences. We’re creating an inclusive working culture where people from all backgrounds can succeed. That’s why we welcome applications from all parts of the community.

Job: Online Marketing

Title: Technology Editor, BT.com

Location: GBR %26 Ireland-GBR-London

Requisition ID: 94053