BT IT End User Support Analyst LatAm in Mexico City, Mexico

IT End User Support Analyst LatAm

Polanco

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Why this role matters

Purpose Of Role :

  • The role holder is responsible for the deployment and support of IT infrastructure, systems and application software, Database management, network services and data security to both internal and external customers.

  • He/she provides complex technical support, resolving escalated technical support issues including proposals to ensure systems availability to the customer.

  • The role includes problem diagnosis and resolution, and activities will comprise requirements analysis, testing, integrating and managing components and models.

  • The role holder has an appreciation of and/or participates in the design of systems architecture and network systems, and may be responsible for generating new opportunities and maintaining the client relationship and satisfaction.

Key Responsibilities :

  • Under supervision to evaluate, co-ordinate, test and install software/hardware provided by suppliers with appropriate controls and standards e.g. Firewalls/Data Security, DBMS, MVS software, Network software and hardware.

  • Under supervision to test & install software maintenance upgrades provided by suppliers.

  • To provide problem diagnosis and resolution liaising with technical manager, peers, suppliers and customer/developer groups where appropriate; could be asked to provide full 24-hour on call emergency support.

  • To ensure operational procedures are in place, maintained and followed as approved by technical team leader.

  • To support recovery activities following failure including disaster recovery.

  • To provide limited advice & guidance to other groups on technical and operational issues.

  • To provide resource and expertise to support product evaluations with other groups/customers.

  • To ensure all appropriate documentation is provided and maintained to the ISO9001 standard.

Authority/Decision Making :

  • Systems/Application level authority and access - would refer to management where appropriate.

  • May be involved in helping restore critical BT business functionality.

What you'll be doing

We'll also need to see these on your CV

Purpose Of Role :

  • The role holder is responsible for the deployment and support of IT infrastructure, systems and application software, Database management, network services and data security to both internal and external customers.

  • He/she provides complex technical support, resolving escalated technical support issues including proposals to ensure systems availability to the customer.

  • The role includes problem diagnosis and resolution, and activities will comprise requirements analysis, testing, integrating and managing components and models.

  • The role holder has an appreciation of and/or participates in the design of systems architecture and network systems, and may be responsible for generating new opportunities and maintaining the client relationship and satisfaction.

Key Responsibilities :

  • Under supervision to evaluate, co-ordinate, test and install software/hardware provided by suppliers with appropriate controls and standards e.g. Firewalls/Data Security, DBMS, MVS software, Network software and hardware.

  • Under supervision to test & install software maintenance upgrades provided by suppliers.

  • To provide problem diagnosis and resolution liaising with technical manager, peers, suppliers and customer/developer groups where appropriate; could be asked to provide full 24-hour on call emergency support.

  • To ensure operational procedures are in place, maintained and followed as approved by technical team leader.

  • To support recovery activities following failure including disaster recovery.

  • To provide limited advice & guidance to other groups on technical and operational issues.

  • To provide resource and expertise to support product evaluations with other groups/customers.

  • To ensure all appropriate documentation is provided and maintained to the ISO9001 standard.

Authority/Decision Making :

  • Systems/Application level authority and access - would refer to management where appropriate.

  • May be involved in helping restore critical BT business functionality.

Why choose us?

We value different perspectives, skills and experiences. We’re creating an inclusive working culture where people from all backgrounds can succeed. That’s why we welcome applications from all parts of the community.

Job: IT, Systems and Security

Title: IT End User Support Analyst LatAm

Location: Mexico-Mexico City-Mexico City

Requisition ID: 90695