BT Senior Site Engineer - CCNA in Nutley, New Jersey

We Bring It All Together For You

BT Global Services is a managed networked IT services company, operating globally and delivering locally. We work for 8,500 organizations, such as BMW, Credit Suisse, Deutsche Bank, Heinz, Procter and Gamble, PepsiCo, Bristol-Myers Squibb, JP Morgan Chase, Bank of America, Fiat, Microsoft, NATO, NYSE, Thomson Reuters, Unilever, Volkswagen and Volvo. They rely on our networks and services for their success.

Heritage and Scope

We understand networks and our customers can draw on more than 30 years of experience working with them. We have a unique breadth of scope, reach and capability. Our network reaches all corners of the world, underpinning global business by delivering networked IT services securely and efficiently wherever it operates. We’re part of BT Group, which, with annual revenues of more than $30 billion, is one of the 200 largest companies in the world. BT is a direct descendent of the world’s first commercial telecommunications undertaking. Founded in 1846, it was the forerunner of today’s $3.2 trillion IT industry. With privatization in 1984, BT heralded today’s vibrant and competitive telecommunications industry.

The resident tech will divide his/her time across the Novartis campus/office within East Hanover, NJ and any surrounding site/office areas. The role holder provides Consultancy, Design, Development, Integration and Support professional services at a high technical level and is also responsible for the provision of technology & IT advice and services to both internal and external clients. The role is often project-based and sometimes at customer sites or on a multiple site basis. The role holder is involved technically and professionally in the design of networks, services, systems architecture as well as the development and integration of overall solutions. Activities will include ‘in depth’ analysis, design (both for high and lower level solutions), development, testing/integration and maintenance/support as well as consultancy. Some roles may also have responsibility for financial budgets, development costs, estimating and operating costs, etc. The role holder might be charged out to customers as part of the delivery of specific projects. The role may also include some element of people management and also could include leading teams.

Additionally, the role holder is responsible for the deployment and support of IT infrastructure, systems and application software, network services and data security to both internal and external customers. He/she provides complex technical support and resolves escalated technical support issues including proposals to ensure systems availability to the customer. The role includes problem diagnosis and resolution and activities will comprise requirements analysis, testing, integrating and managing components and models. The role holder has an appreciation of and/or participates in the design of systems architecture and network systems, and he/she may be responsible for generating new opportunities and maintaining the client relationship and satisfaction

Key Responsibilities:

  • Have interpersonal skills and be able to get along with his colleagues and customers acting as service integrator for overall Service needs within BT management reach being an extension and local support for BT in all concerned matters

  • Have strong network, WAN/LAN/WLAN/IPT expertise (ex. Solid CCNP Routing & Switching network expert level – no formal certification level needed )

  • Have knowledge of IP network addressing, DNS, DHCP and be familiar with related troubleshooting commands

  • Desirable to have IT internetworking (client, network, server, application – OSI Model) knowledge

  • Have experience in IT troubleshooting in general

  • Have experience with cabling, stacking and other Network environmental capabilities to run and sustain a safe/organized field engineering role

  • Be aware of and able to access the BT stack tools to manage and troubleshoot network issues when needed to assist the central teams

  • Be familiar with and operationally understand Cisco. ARUBA, Riverbed and Juniper platforms are a plus.

  • Be able to analyze network traffic, determine causes of network slowdowns, identify bottlenecks, detect interdependencies with other areas of service (Clients, Servers, Applications, Etc.)

  • Desirable to have technical documentation experience and skills (Microsoft Visio and Similar)

  • To lead evaluation, test & installation of system/application software and hardware provided by suppliers with controls and standards e.g. Firewalls/Data Security, MVS software, Network software and hardware

  • To lead test & installation of software maintenance and updates provided by suppliers

  • To provide lead problem diagnosis and resolution liaising with suppliers and customer/developer groups where appropriate; may be required to provide full 24-hour on call emergency support

  • To be responsible for meeting the system availability targets defined in the Service Level Agreement.

  • To contribute to the management of vendor and supplier contacts and/or SLAs/OLAs to BT standards, ensuring value for money and adherence to agreed service/performance levels.

  • To ensure operational procedures are in place, maintained and followed

  • To lead technical support recovery activities following failure, including disaster recovery

  • To provide advice & guidance to other groups on technical and operational issues

  • To provide resource and expertise to support product evaluations with other groups/customers

  • To provide lead role for appropriate operational projects with responsibility for planning, design and installation

  • To provide line management /team leader responsibilities where appropriate.

  • To ensure all appropriate documentation is provided and maintained to the ISO9001 standard

  • To be responsible for the provision of technology & IT advice and/or professional services to both internal and external clients.

  • To act as a key contributor in a more complex/critical environment and to act as a source of technical/professional expertise to others in own area.

  • To modify or adapt existing designs but may also be involved in the design of systems architecture, networks systems and the development (including integration) of overall solutions.

  • To be experienced and fully competent in own area.

  • To manage and be involved in one or more aspects of networks/system/software/service development from requirements capture/definition through concept demonstrators to creating, testing, integrating and delivering mainstream operational products, packages, projects, services or platforms. The work may range from investigating new technologies to developing scalable and resilient solutions.

  • To manage the development of networks/systems/services for specific applications which can include on-line, real-time networks, systems and components using high level languages, database design techniques, operating systems and platforms. This can involve Internet Protocol based applications and solutions including site concept, interface design and architecture using appropriate Web-based languages.

  • May be involved in customer/client or Business Unit/LoB liaison and the discussion and agreement of specifications/solutions/designs.

  • To produce cost/timescale solutions/options and manage expectations as appropriate with customer or Business Unit/LoB teams.

  • To provide design assurance/QA at the system/service level to ensure developments are undertaken in alignment with the requirements/specifications.

  • Provide governance in design reviews.

  • Expected to take clear ownership for solution areas and be capable of delivering these to required timescales.

  • May involve some element of people management and could lead teams.

  • To be responsible for the construction of the service solution and associated service delivery model to meet customer or Business Unit/LoB requirements.

  • To act as mentor/role model to others.

BT is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

BT is an employee-oriented company that offers a collaborative environment. Above & beyond your base salary are the following: comprehensive healthcare including medical, dental and vision coverage; 401K match; flex spending accounts; short/long term disability & life insurance; vacation time off; etc.

Existing authorization to work in the United States is required.

Relocation support for this position is not currently available.

Job: Customer Service and Contact Centres

Title: Senior Site Engineer - CCNA

Location: New Jersey-Nutley

Requisition ID: 96666