BT Electrical/Power Engineer - Lancashire in Preston, United Kingdom
Electrical Engineer - Engineering Services
Our purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities. We need you to help us do this.
Why this role matters
The job holder is required to understand and be accountable for the execution of tasks for repair, maintenance, provision, build and ad-hoc work assigned, as efficiently as possible and to the appropriate standard of quality, in compliance with the requirements defined in BT policy documents; to have regard for health and safety, his/her job license and skills as agreed with line manager.
To deliver exceptional customer service within the prescribed SLAs. To understand how one’s action impact the customer (internal or external) and the exchange & patch performance and reliability.
What you'll be doing
Execution of work: Executes allocated and self-identified work in a timely and quality manner. Where possible, self-pins jobs from the systems using own expertise and the available decision framework to ensure higher priority work is delivered first. Covers dual or more functions requiring the application of different skills. Responsible for entering accurate codes and quality notes on appropriate systems (e.g. Eng.com, inventory systems), that are meaningful and which can be used onward by colleagues and customers.
Standard of work & equipment: Works on BT equipment in accordance with documented procedures and practices as provided by BT and its suppliers; agree any changes – if required – with line manager or process owner. Accountable for the installation, maintenance and security of equipment whilst in attendance at a BT building or location where BT equipment is provided; this includes looking after tools, testers and vehicles.
Exchange ownership: Understands performance of the assigned exchanges as per performance dashboard. Actively contributes to improving overall performance & reliability by engaging with patch manager and team colleagues and by agreeing appropriate actions and by proactively taking ownership of actions to resolve issues through to resolution. Also responsible for the implementation of assigned projects or work packages.
Continuous improvement: Continually and consistently explores and provides quality and cost-effective solutions for our customers. Participates in team performance huddles. Demonstrates personal contribution to driving improvements which speed up and simplify how the team works, by engaging with the team to generate ideas, taking ownership of improvements and demonstrating actions taken to progress these improvements to completion. Communicates any problems e.g. operational, safety, security and provides constructive suggestions for resolution and/or improvement. Analyses and develops solutions considering several aspects; acts as a consultant when appropriate. Makes sure any RCA requirement is completed.
Team work: Able & willing to assist others and acts as a second line support. Takes on coaching role towards colleagues and new joiners especially regarding his/her primary skills.
Development & up-skilling: Proactively identifies own training and development needs and proactively agrees with line manager a development plan in line with the skilling gaps and business needs in the patch.
Drives own performance: Has a joint responsibility for personal development and performance with the line manager. Ensures effective two way communication by attending regular team and 1-1 meetings. Communicates any operational or personal issues, including unscheduled absence from duty e.g. sick absences & accidents to line manager or appropriate authority within BT.
Health & Safety: Delivers work with full regard of H&S aspects. Carries out on-site risk assessments giving careful consideration to any hazards before starting work, and as the work progresses. Is comfortable asking others to display their ID passes when on BT premises.
Communication skills: Deals with complex queries & provides information/answers – verbally and in writing, in a straightforward & constructive manner. Addresses internal and external customer complaints using appropriate procedures.
We'll also need to see these on your CV
Electrical competency City & Guilds 2360 parts 1 2 or equivalent NVQ
F-GAS category 1
IT literacy good working knowledge of emails, Excel, Word
Demonstrable experience of working on mechanical & electrical systems
Experience of working with -48volt DC power systems
C&G 2382 BS7671 17th Edition up to and including AMD3 Certificate in the Requirements for Electrical Installations.
Relevant technical qualification (must relate to electrical engineering).
Country specific training courses (relating to country rules / regulations as to wiring standards, installation practice, testing regimes etc.
Relevant knowledge of country specific regulations or rules related to electrical installations (such a qualification must be formally assessed, simply issuing a document will not be deemed suitable).
C&G2392 Stand-alone Certificate in Fundamental Inspection, Testing and Initial Verification C&G2391-01 (replaced) Inspection, testing and certification of electrical installations (Inc. course components 101 & 102)*
C&G2391-02 (replaced) Design, erection and verification of electrical installations (Inc. course components 102, 201 & 202)*
C&G2394 (new 2014) Initial and Fundamental Inspection and Testing
C&G 2395 (new 2014) Periodic Inspection and Testing
Why choose us?
We value different perspectives, skills and experiences. We’re creating an inclusive working culture where people from all backgrounds can succeed. That’s why we welcome applications from all parts of the community.
Job: Field Service
Title: Electrical/Power Engineer - Lancashire
Location: GBR %26 Ireland-GBR-Lancashire-Preston
Requisition ID: 91334