BT Analista de Cobranças- Espanhol e Ingles fluentes in Sao Paulo, Brazil

Enquires Analyst - Com espanhol e Inglês Fluentes

São Paulo Office

Our purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities. We need you to help us do this.

Why this role matters

BT is one of the leading technology greats in the world. It sells simplified, brilliant solutions to our customers. We need you to help us handle questions from our corporate customers on their invoice. This challenging position will require strong problem solving skills to resolve both simple and complex enquiries, while providing exceptional customer service. It will require collaboration with other departments in BT to resolve problems quickly and efficiently.

Our customers depend on our technology, which means they’ll depend on you to help them make sense of it.

We’ll depend on you, too. By ensuring you receive proper training on our processes and systems, placing you in an environment that will be conducive to your growth and learning and to help our collections, sales and service teams at their busiest times, you’ll make sure we’re always there when our customers are.

What you'll be doing

  • Investigate queries from customers in English, Spanish and Portuguese

  • Validate the dispute and own the dispute resolution

  • Enhance customer experience

  • Resolve enquiries in a professional, quality manner, within agreed targets

  • Keep our customers informed on progress of their enquiry

  • Comply and provide the dispute resolution target and key performance indicators.

  • Identify ‘root causes’ and work with necessary teams to resolve future occurrences

  • ComplywithBT best practices, processesand regulation

  • Assist and support the Enquiry Manager with additional tasks

  • Contribute to BT cash objectives

We'll also need to see these on your CV

  • No previous experience needed

  • Fluent Spanish is a must

-Fluent English is a must

  • Good Knowledge of Portuguese is desirable.

Why choose us?

We value different perspectives, skills and experiences. We’re creating an inclusive working culture where people from all backgrounds can succeed. That’s why we welcome applications from all parts of the community.

Job: Business Management

Title: Analista de Cobranças- Espanhol e Ingles fluentes

Location: Brazil-Sao Paulo-Sao Paulo

Requisition ID: 91678