BT Analista de Cobranças- Espanhol e Ingles fluentes in Sao Paulo, Brazil
Enquires Analyst - Com espanhol e Inglês Fluentes
São Paulo Office
Our purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities. We need you to help us do this.
Why this role matters
BT is one of the leading technology greats in the world. It sells simplified, brilliant solutions to our customers. We need you to help us handle questions from our corporate customers on their invoice. This challenging position will require strong problem solving skills to resolve both simple and complex enquiries, while providing exceptional customer service. It will require collaboration with other departments in BT to resolve problems quickly and efficiently.
Our customers depend on our technology, which means they’ll depend on you to help them make sense of it.
We’ll depend on you, too. By ensuring you receive proper training on our processes and systems, placing you in an environment that will be conducive to your growth and learning and to help our collections, sales and service teams at their busiest times, you’ll make sure we’re always there when our customers are.
What you'll be doing
Investigate queries from customers in English, Spanish and Portuguese
Validate the dispute and own the dispute resolution
Enhance customer experience
Resolve enquiries in a professional, quality manner, within agreed targets
Keep our customers informed on progress of their enquiry
Comply and provide the dispute resolution target and key performance indicators.
Identify ‘root causes’ and work with necessary teams to resolve future occurrences
ComplywithBT best practices, processesand regulation
Assist and support the Enquiry Manager with additional tasks
Contribute to BT cash objectives
We'll also need to see these on your CV
No previous experience needed
Fluent Spanish is a must
-Fluent English is a must
- Good Knowledge of Portuguese is desirable.
Why choose us?
We value different perspectives, skills and experiences. We’re creating an inclusive working culture where people from all backgrounds can succeed. That’s why we welcome applications from all parts of the community.
Job: Business Management
Title: Analista de Cobranças- Espanhol e Ingles fluentes
Location: Brazil-Sao Paulo-Sao Paulo
Requisition ID: 91678